I love that you can add so many different modules or even design your own with some effort but very little cost, for a nonprofit that is great.

It gets a bit frustrating. I also hate the double authentication because I do not always have my phone with me when I need to get on the software.

Salesforce is a really great product I loved the tools used and tips to help you create sales and serve better for customers.

Salesforce is the best customer relationship management tool in the market right now. The best thing I like about this software is the features.

There is little to be said about cons. I experienced minor trouble when accessing customer support at some point which would probably be the worst of it.

I love using Salesforce. It is very user friendly and helps me be able to track my progress and create a clean pipeline.

Ref IDs are my biggest pet peeve, they don't always work and I've lost emails this way from clients. This leads to a bad consumer experience for everyone involved.

Ease of use and works great for small (that's us) or large companies it blends well with other programs is customizable and tracking is good,  reach out is also very easy to use.

If you could get the innovative nature of Salesforce to your business you would get amazing talent collection to your organizations.

An awesome CRM platform with a plethora of information to use to become the best marketer you can be.

Overall Salesforce is great and can integrate with hundreds of other platforms which makes it an amazing tool to use company wide, not just for sales.

Like I stated before, I was happy about the switch to Salesforce Lightning, but it has turned out to be great. I like that my emails and Talkdesk are integrated into Salesforce as well.

My team members use it in delivering great sales and customer service experience and it has been a great help for all of us.

This software will help you to build your sales and marketing in the industry, salesforce is a great software and value for money, so therefore I recommend it to the user.

Salesgirce is very effective when it comes to tracking the progress of each case within my organization, great tutorials to get you started and very easy to navigate through cases and serial numbers.

I like the fact that Salesforce is very flexible and customizable to my taste. It is very user friendly and the functionality is superb.

Salesforce has a lot of capabilities, it covers everything. The leads section was nice, and it was great to be able to create your own sections.

Overall, I'd strongly recommend this app because it has a very good system for coordinating corporate operation, it's very easy to use, the navigation could be improved, and the load time is fast.

So popular and so powerful for small business  is contact management, task management, opportunity tracking, collaboration tools, customer engagement tools. Flexible and easy  to use.

The integration with gmail is awesome. Being able to automatically log emails to the appropriate account instantly is such a nice feature.

I like that this platform is easy (for the most part) to use. I also find that the customer support is amazing and always willing to help.

It's also supported by awesome community and the best documentation/support in the business. The Trailblazer community leads the tech industry in training and documentation.

I hate that I have to refresh every thing but I'll deal with it for some of the other options.

The sound of the phone ringing is annoying to the ear.

It is the best platform that was made to make calls, I like it so much. It works through any network.

Brilliant service, easy to use, great customer service team on board also to help you.

Easy to use - good interface, clear buttons and icons.

Sometimes the difficulty when trying to login.

I don't like that it does not run in the background. It logs you off if screen goes off.

The user-friendly interface and the easy way of using it.

Easy to use ,followed by the administrators to keep it improved.

Friendly customer service and willing to help you as much as could. They will call you and check that everything is up and running with you.

When we connect with customer there is a 3-5 second voice delay.

All in all, we enjoyed the service, the customer service and the team assistance on us has been superb.

It is convenient to use. It is very useful since I am working from home and we do not have a landline.

How it lags under heavy load and the hotlines (7 Digits) in Kuwait does not connect.

So far, the experience has been great. Looking forward to greater things.

Awesome really value for the money, in-spite what you spent for the software difference view but post paid how the team make you feel and service makes big difference on the business.

Quality of the software is the best in the market.

Sometimes the call logs get missing. If someone transfers the call then only this happens.

This software is so good , efficient and simple to use.

The ease of use and accessibility of the software is great.

Recording and worldwide calls with cery good quality.

Great and easy system to use, very straight forward and helpful for all round business use.

One in a while it's hard to transfer but overall it is simple.

I have been working on ziwo for almost 10 months now, i like its features! very helpful for multitaskers! call clarity 10/10 easy dialer  for international  and local calls.

Does not show the number on an incoming call so cannot confirm client details. Cuts out the internet on home server.

Fast creation of the account. More users we have,  users are given a discounted rate.

Excellent analytical reports provided. Excellent team monitoring KPI.

Easy to self monitor and self improve - great to listen back to sales calls and identify key areas for improvement  - easy to check sales strategy etc.

In line with this pandemic, the roaming calling feature has been a helpful option for us to be able to work even at home.

Easy to deploy and to adopt, ziwo allowed us to seamlessly allow our agents to work from home when covid hit us.

It was extraordinary and easy. It good and easy to use and helpful, needs to add chat between users and email access templates.

Ziwo is the best option for your quick call center needs.

Easy to maintain and to administrate. In general the quality is very good.

L like the Live dashboard feature as it allows us to do real-time monitoring of the team that is logged in. The ability to track all the calls that are recorded easily.

US Dollar

Grow your revenue and profits with intelligent sales automation with Sales Cloud. Help every rep be more efficient. Close more deals. Collect cash faster. Boost growth and profit with intelligent automation and integrated tools from Sales Cloud.

This Salesforce platform has CRM capabilities that include lead management, marketing automation, and contact management. These applications help organizations to manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post-sale. Salesforce Lightning Experience is upgraded CRM version of Sales Cloud that streamlines the sales process by allowing any sales rep to generate and follow-up on leads, manage account activity, track the status of each campaign, and create reports without hassle.

With Salesforce for Outlook, users can synchronize contacts, calendars, emails, and tasks in both applications without interrupting any business process. Salesforce Sales Cloud for small businesses allows users to manage contacts, track sales deals, manage tasks and events, harvest leads, and track performance. The sales cloud enterprise edition layers in call scripts, team-selling functionality, business workflow, setup approval and automation, custom applications, API integrations, and more.

The Salesforce CRM solution is available only for software-as-a-service (SaaS) deployment. In addition, this Salesforce app provides a technology stack that covers database and security as well as workflow and user interfaces.


LongDescription

Commenting/Notes

Engagement Tracking

Content Delivery

Cataloging/Categorization

Employee Management

Customer Surveys

Forecasting

Multi-Channel Marketing

Business Card/Badge Scanning

Quality Management

Purchase Order Management

Meeting Management

Safety Management

Internal Chat Integration

Product Catalog

Presentation Tools

Lead Capture

Performance Management

Document Storage

Proposal Generation

Access Controls/Permissions

Activity Tracking

Customer Service Analytics

Sales Pipeline Management

Referral Tracking

Contract/License Management

Ad hoc Reporting

Financial Management

Material Requirements Planning

Order Management

Calendar/Reminder System

Competitive Analysis

Project Management

Approval Process Control

Auto-Dialer

Lead Distribution

Projections

Knowledge Management

Multi-Campaign

Pipeline Management

Customer Database

Call Recording

Call Logging

Medical History Records

Audience Targeting

Goal Management

Call Management

Customizable Fields

Collaboration Tools

Assignment Management

Sales Trend Analysis

Call Center Management

Shipping Management

Client Tracking

Scheduling

Data Import/Export

Email Tracking

Call List Management

Campaign Planning

Customer Support

Graphical Data Presentation

Buyer Management

Lead Generation

Email Templates

Self Service Portal

Contact Management

Sales Approval

Version Control

XML/RSS

Opportunity Management

Content Management

Configurable Workflow

Bills of Material

Lead Management

Conversion Rate Optimization

Multi-Currency

Email Marketing

Statistical Analysis

Mobile Access

Sales Reports

Dashboard Creation

Performance Metrics

Routing

Territory Management

Channel Management

Dynamic Modeling

Training Management

Maintenance Management

Shared Contacts

Production Scheduling

Marketing Automation

Proposal Management

Landing Pages/Web Forms

Request Escalation

Social Media Integration

Lead Segmentation

Mac OS

Web browser (OS agnostic)

Basic sales and marketing for up to 5 users
$25
/user/month*
(billed annually)

Complete CRM for any size team
$75
/user/month*
(billed annually)

Deeply customizable CRM for your business
$150
/user/month*
(billed annually)

Unlimited CRM power and support
$300
/user/month*
(billed annually)

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Salesforce Sales Cloud

In Person

Live Online

Webinars

Documentation

Videos

ZIWO is a cloud-based call center workforce management solution that helps streamline customer interactions via virtual phone numbers, call tracking, call masking and more. It offers a variety of features such as key performance indicators (KPIs), online surveys, outbound dialer, call data recording, emotion tracking and mobile access. Additionally, the platform also facilitates third-party integration with various applications including Zendesk, Salesforce, Microsoft Dynamics, Hubspot and Pipedrive. Pricing is based on annual subscriptions and support is extended via FAQs, chat, knowledge base, phone and email.

Real Time Analytics

Call Duration

Call Tagging

Call Volume

Call Transfer

Softphone

Inbound Reporting

Caller Profiles

Real-Time Monitoring

IVR/Voice Recognition

Automatic Call Distribution

Agent Interface

Blended Call Center

Automated Routing

On-Demand Recording

Unattended Call Management

Progressive Dialer

File Transfer

Call Routing

Multi-Location

Virtual Extensions

Text to Speech

Recording

Outbound Call Center

Real Time Data

Cloud Business Phone System: $40 Billed Monthly. Ideal for non-customer facing teams or receptionists.

Cloud Contact Center: $109 Billed Monthly. Ideal for Call Center. 

Salesforce Sales Cloud vs ZIWO

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