Pretty great, they always get back to you at a reasonable time, polite and the product is overall really great to use.

They go above and beyond to meet our expectations. They are very responsive and offer great problem solving solutions.

We're able to identify where we win and lose prospects. Our sales team is better able to evaluate their activities and clearly determine what is and isn't bringing us business, time management is key.

I can't say enough good things about the quality of the organization's customer support. They are simply the best of the best.

Integration with our existing business processes was easy and the ability to add unlimited custom fields was  a big plus for us.

Helps us keep track of all of our contacts, companies, leads, and opportunities. I record my emails in it and our sales people are able to use it on mobile when they are out on the road.

For a smaller company on a budget, it is a good value.

Best Feature Rich CRM Software at an affordable Cost with Excellent in-person Customer Support.

We can no longer upload data into the system, I do believe that option was disabled by the larger corporation we represent, and not a factor of SalesNOW, that has limited its effectiveness.

The system is very versatile and allows us to be creative with our solutions.

It doesn't integrate with our Health Information System, although they've tried very hard to get that done.

One of the shining lights in the murky CRM industry. Cons: This must be a trick question.

I like the ease of use and the app. I am very happy with the customer support.

What I liked best about this product is ease of use and easy to customize. Reporting is easy and intuitive.

The software is easy to navigate and use both for our sales team and managers. We love the ability to customize as needed as well.

CRM that does what we need to have done. Gives us a great look at our agency.

SalesNOW is easy to use, fully automates my business and has made my business process very efficient and effective.

Every item we had an issue with was resolved and quickly. Extremely happy with the software.

I like that it has all the features you need to track and keep a tab on your business, while having the ability to personalize key features. The customer support from day 1 is the best, hands down.

And the customer service is outstanding. We contact them with a change or needing to get something new out of the program and they are very willing to help and quickly get back to me.

Overall a very positive experience. Very good and accessible tech support.

I can't look up a contact by email address. I don't like new windows opening all the time.

We work with many vendors and no one exceeds the customer service level of the folks at SalesNOW.

The only problem we had was getting people use to using this.

Our integration/set up was smooth, fast and worry-free, thanks in large part to our SalesNow Account Manager, who was knowledgeable, professional and very responsive.

The support is outstanding at SalesNOW. The application is also very easy to you and not cumbersome like many of the apps out there.

We have had excellent Customer Service and I am very impressed with the system and the support we receive. I can give this an excellent rating and that is very rare.

I really like SalesNOW - they are super attentive and it's great for someone who is lookign for a CRM at a great price.

Not only is SalesNow VERY affordable for our company, we are able to customize and tailor SalesNow to suit our unique sales needs. The customer support is AMAZING.

Setup was quick and I liked the fact I could set it up myself easily vs waiting weeks on other people such as with other CRMs that mandate you make the changes through them.

The upfront Qualifying and Profiling of your needs is critical in providing the right solution for your biz. The ability to customize fields and create your specific template is awesome.

Cost/Benefit is very good. The staff at SalesNOW is very responsive and eager to help.

I loved the ability to attach bids and other documents to each contact.

I really dont have a con other than my notifications dont work on my computer so I have to leave the sound on. This makes for interruptions with my patients.

We've tried several chat solutions over the years and found SnapEngage to be the most feature rich, easy to use, and best value available.

It would be a stretch for me to say something I dislike here.

Great that it's web based. Tons of great features and it looks good with the customization available.

I like the shortcuts and ability to customize the interface.

I love the opportunity to speak with customers as well as capture new lead information. Customers can order on the fly or ask me to charge their card for a delivery and it takes just a minute.

We find that customers that are on our website convert better than customers that come in from other inbound lead avenues. They are actively in the moment interested in the product / service.

Being a chat service, they also have amazing customer service available via chat that has been a life saver to answering some questions and keeping our service as attentive as we would like it.

The Chat window and proactive Chat look great on our site and allow us to engage with customers without appearing too pushy.

Ease of use, ease of integration into our website.

SnapEngage is a fantastic software and the best of the chat platforms we have tried.

All analytics available when you log into the back end of the website, you can check the log of all conversations had. It is very user friendly so no need for intense training.

Admin site can be difficult to navigate​ and find the settings you are looking to change.

It was easy to set up on our website, and it is easy to use everyday. Our customers love to be able to text in their questions without having to call and speak to someone.

I liked that it was easy to deploy in our environment. Love the Slasforce integration.

I had a very good experience with it. The customer support was always helpful, and SnapEngage was constantly coming out with new awesome features.

By adding the SnapEngage widget on our website we were able to increase the number of enquiries and start better conversations with our clients.

Chating is good and having a view of what people is browsing ahead is useful.

Engaging tool that allows our team to engage with both customers and prospects alike. It's very easy for people on the site to engage with our sales and customer service team.

The integration with Zendesk has been a game changer for us. We've opened up new channels for reporting based off of our chat and our support team has become much more efficient.

Easy to use from as a customer and as a company.

I really like the layout and ease of use, Everything is easily accessible. When required I can quickly add or edit shortcuts which are immediately available for the rest of the team.

Overall, it has increased effectiveness of my team and made it easier on the customers, so I am very happy we engaged this software.

When something is paused by one of our sales people, if the website visitor is already on the site they can still message the sales person and they can miss that message.

It's been positive and live chat has had a great effect on the number of interactions we have with clients regularly.

My favorite component of the setup is the ability to tailor Chat windows and proactive messaging depending on the specific page the customer or website visitor is visiting.

The customer service is top notch and the accessibility of the chat features for our on the go team is a huge plus. Unlike automated services, I am able to put my team in front of potential clients.

We have been so pleased with how easy to use this chat feature is for both our staff and patients. I would highly recommend this to other practices.

No mobile interaction and no apk to integrate into other app.

The back end is a little clunky at  time. We often have problems with our staff knowing when a chat has come in, but that is probably a bit of our own issue.

I think they are a newer company, so I think they will keep improving. Their support is amazing, so that is awesome.

I don't have to use it often, so every time I return to it, I have some trouble. Unless you go in a bit of a roundabout way, it can be confusing to get in touch with a support agent.

Overall, SnapEngage is worth the cost and will more than meet most live chat needs.

Customizable, easy to get started, and able to handle most of our needs for the price.

US Dollar

SalesNOW by Interchange Solutions Inc. is a cloud-based customer relationship management (CRM) and sales force automation solution that allows sales teams, management and executives to manage aspects of sales cycle including contact, deal, case and lead management, company tracking and sales reporting. It is also available for on-premise deployment.


SalesNOW allows users to take sales notes, log their calls, and capture emails automatically; train new employees by keeping corporate account histories of clients; gain a dashboard view of activities of sales representatives; and view various sales data, including next steps on leads, deals, and cases.SalesNOW also allows users to customize tabs, reports, and data fields and provides visual, graphical representations of sales forecasts, funnels, and activity reports. The solution offers a mobile application for Android, iPhone, iPad, and Blackberry devices.


SalesNOW is available on a monthly subscription basis that includes support via phone, email and through product tutorials and manuals.



LongDescription

Forecasting

Internal Chat Integration

Product Catalog

Mobile Alerts

Lead Capture

Document Storage

Proposal Generation

Activity Tracking

Customer Service Analytics

Referral Tracking

Contract/License Management

Calendar/Reminder System

Lead Distribution

Pipeline Management

Customer Database

Calendar Management

Call Management

Sales Trend Analysis

Customer Support

Self Service Portal

Contact Management

Opportunity Management

Lead Management

Email Marketing

Real-Time Data

Performance Metrics

Territory Management

Channel Management

Marketing Automation

Social Media Integration

Lead Segmentation

Workflow Management

Email Management

Source Tracking

Website Integration

Field Sales Management

Reporting & Statistics

Knowledge Base Management

Segmentation

Interaction Tracking

Commission Management

Lead Qualification

Quotes/Estimates

Pipeline Reports

Task Management

Campaign Management

Sales Forecasting

Prospecting Tools

Search/Filter

Windows 7

Mac OS

Web browser (OS agnostic)

Windows 8

$19.95 per user, per month for up to 500,000 records per account. Charges apply for additional records.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

SalesNOW

Live Online

Webinars

Documentation

Videos

TeamSupport's Messaging & Live Chat leverages the power of connection to unify your support, sales, and marketing teams in addition to your customer experience. 

With powerful auto-routing tools, AI-powered chatbots, omnichannel capabilities, and analytics; TeamSupport's platform provides you with the insights needed to engage in deep conversations that drive impact. 

By using the chat to meet customer needs when and where it is convenient for them, the chat platform allows you to build trusting customer relationships that are held to the highest security standards. Messaging & Live Chat is compliant with HIPAA, GDPR, and other privacy laws. 


SalesNOW vs TeamSupport Messaging & Live Chat

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