Shape vs Userlike

RATING:

4.8

(42)

Shape has 42 reviews and a rating of 4.76 / 5 stars vs Userlike which has 646 reviews and a rating of 4.6 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.8 (42)
4.6 (646)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
June 7, 2024
March 14, 2024
Pros/Cons
  • Pros

  • Ease of use, accountability, incredible customer service, and reliability.
  • I worked with the executive to build a custom system and I love it. It’s working out extremely well.
  • Cons

  • I really don't have a lot of bad experience with Shape Software.
  • I wish some of the additional charges were included in the package but since the software is already so low, I do not mind paying them.
Read all user reviews
  • Pros

  • I like its appearance , ease of use and auto responses and that it is very customisable. I also like how easy it was to integrate with my website.
  • It is great way to build customer relationship through live chat platform.
  • Cons

  • Missing some features regarding customization.
  • Sometimes the settings were a little bit unclear.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
N/A
Product Screenshot
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48 Recommendations
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos