User friendly interface. Surveys created can be integrated using iframe and JavaScript.

This product helps us to make informed decisions quickly and for the benefit of our company.

The ability to set up the surveys in SurveyGizmo is very straightforward and logical.

The biggest disadvantage (at least at first, it has improved) is the limited bi-lingual functionality it offers.

I was having problems logging-in due to an error on my part; however, at the time, I did not realize my mistake.

They also are constantly changing the product which often leads to bugs in the product or worse data loss.

It’s the most expensive tool we considered. The interface is a bit boring compared to many newer platforms.

The Google Sheets API is wonderful. I love that you can flow data into sheets automatically.

I agree it's not the cheapest tool in the market, but it's worth the money.

Nice and easy survey management tool with great capabilities and robust reporting options.

Managed to deliver mid-level complexity commercial surveys, lack of some critical features (comparing with Qualtrics or similar products). Still some value for money despite lack of support.

Able to quickly setup mid-level complexity commercial surveys and clean interface.

A really important selling point for me was the company's privacy policy and how they make it easy to tailor their product to be used for research on sensitive topics.

Has some cute features & set up that make it a bit more fun to use than alternatives.

They also specifically describe the use of this function being important for research on sensitive topics like personal health.

It is relatively simple to use and has great integrations with my other software applications. It is critical in helping me distinguish my business as a financial advisor.

As we do not conduct surveys every day, Alchemer meets our needs equally well or even slightly better, yet at a way more affordable pricing point.

Excellent Customer Service. The response is almost immediate, and they have a great disposition.

It can be a little confusing figuring out how to build survey at first. Have hard time remembering where to edit text.

The only complaint is that i dislike the price because it just keeps increasing. I think there are other freer options.

SurveyGizmo makes it easy to create surveys that look clean and professional. The platform is very intuitive and has many great features.

It blends in in our workflow: the solution is flexible, although you can use it to send emails, we use Mailchimp for mails but it is easy to have both communicate.

Great functionality in making sure clients receive surveys. Can be customized which is great.

Am constantly impressed with the top quality customer support and service given. I'm very impressed with the quality of service, platform, software and  people helping at the front lines.

Super easy to use and navigate. Love the design features.

You do have to plan the survey well to ensure the questions are in a good order, etc, but that is with any software tool.

Very tech savvy and looks extremely professional for the end user. Even when you’re on your smart phone, this system is simple and clean.

Great support, very easy to use, programming API, great online panel integration.

The support team was easy to reach and super helpful. It's a rare thing to get thorough help, and not just a vague link to a help document.

The variable names automatically created in SurveyGizmo are not at all intuitive and are quite annoying to adjust.

Unless you are doing a high volume of studies, it just doesn't make sense to pay the monthly fees charged by SurveyGizmo.

I have never dealt with a company that offers this kind of live support. The representatives are so friendly and a delight to deal with.

I've been using this survey service for quite some time already and can say that it stands tall above the rest. The editor is snappy and clear.

A way to organize people interested in our software and how many times they have been contacted.

The only complaint I have is when updates are made to the UI and there is no notice, so I click on buttons that did not previously exist.

The system does lack some simple daily admissions functions that are very common, such as a daily conversion reports, missed call tracking, inbound call tracking.

Quick, smart, and understandable Customer Support (lots of easy-access help and support on the site itself). The product is perfect for our company's needs.

It's immensely simple to use while still providing powerful analytics and customization. Vendor is cost-friendly and eager to help when needed.

Lots of functionality, but little difficult to navigate.

Velocify provides all of those things to its users, and that provides all the tools a user needs to stack the odds in their favor, provide vital competitive advantages, and win more customers.

Scheduling and notation are essential and it's nice to have both capabilities within one resource. It's also great that it communicates with other software.

Reminders are great and easy to use helping to keep you on track for following up with customers.

Technology is behind the times, reporting is a nightmare for customization, and the customer service is awful. We've been with Velocify for almost three years, and they still don't know what we do.

Ease of contacting clients (ability to speed dial through calls, avoidance of misdials).

I absolutely love this program, it is so easy to navigate and I love that I can customize my options.

It has increased the teams outreach efficiency by about 80%  compared to last and other system options, went from 13 clicks to 3. Customer service is mostly responsive.

I like the ease of use and the analytics. I also like seeing what my Agents are doing and not doing, along with all the info necessary to correct.

It may not be in the top 10, but it's worth a look.

Information on who to contact is at your fingertips. The pictures of animals and people when you log in are cute.

I like the integration with the additional software we are required to use and the ease of categorizing all prospects for campaigns.

I would highly recommend this product because it has the ability to integrate with other vendors.

I like the call back calendar the best. The interface to use it is not clunky like other CRMs.

Many great features such as text and visual voicemail. It is secure so I know my clients information is secure.

I found the cost a little high, the mobile application still has errors with mid-range smartphones, it is only available in English.

Great if you only need to build one sales sequence/cadence.

It's easy to use and has great instructional training and videos. Their support team is always reliable and able to assist when possible.

A premium, flexible Lead Management/CRM solution with cutting edge features, fantastic support and ultra-premium fees and a restrictive pricing structure.

Nurture program and the ability to text from the platform is great. The ability to have it continually contact candidates automatically is invaluable.

The inability to back up after a mistake has been made. I believe this is in part because of the way the program is setup at my workplace.

Velocify is okay to use. There are some functionality limitations if you want to use it as a CRM.

US Dollar

Alchemer offers the world’s most flexible feedback and data collection platform that allows organizations to close the loop with their customers and employees quickly and effectively. Our mission is to give every customer and employee a voice, and to make every voice matter. 

To see how CX teams are using Alchemer to improve their customer experience programs, watch this short webinar: https://www.brighttalk.com/webcast/18320/602827

LongDescription

Commenting/Notes

Real Time Analytics

Engagement Tracking

Surveys & Feedback

Site Intercept Survey

Employee Onboarding

Text Analysis

Presentation Tools

Text Fields

360 Degree Feedback

Skip Logic

Performance Management

Customizable Reports

Access Controls/Permissions

Activity Tracking

URL Customization

Customer Segmentation

SMS Messaging

Charting

Progress Tracking

SSL Security

Sentiment Analysis

Single Sign On

Skills Assessment

Conditional Logic

Communication Management

Customer Database

NPS of Customers

NPS Survey Structure

Rater Selection

Customizable Fields

Collaboration Tools

Template Management

Data Import/Export

Randomization

Offline Access

Pulse Surveys

Email Distribution

Customer Experience Management

Email Marketing

Statistical Analysis

Mobile Access

Multi-Channel Data Collection

Appraisal History

Survey/Poll Management

Real Time Data

Question Piping

Complaint Monitoring

Benchmarking

Question Library

Performance Review Management

Self Assessment

Survey Sample Management

Question Branching

Social Media Integration

Real-Time Notifications

Email Reminders

Real-Time Updates

Email Management

Website Integration

Visual Analytics

Response Validation

Activity Dashboard

Response Quotas

Alerts/Notifications

Employee Database

Reporting & Statistics

Customizable Questions

Segmentation

Data Visualization

Reminders

Community Management

Customizable Templates

Continuous Feedback

NPS of Employees

Live Results Sharing

Dashboard

Multiple Question Types

Online Polling

Multi-Language

Ratings/Reviews

Real Time Reporting

Support Audio/Images/Video

Customizable Branding

Panel Management

Reporting/Analytics

Anonymous Feedback

Feedback Management

Customizable Forms

Performance Appraisal

Data Analysis Tools

Drag & Drop

Negative Feedback Management

Customer History

Third-Party Integrations

Survey Builder

Multiple User Accounts

Campaign Management

Windows XP

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

Alchemer pricing is based on your business needs, as follows: 

Self-Service Survey Software 
- Collaborator: $55 per user per month, $315 per user per year 
- Professional: $165 per user per month, $1075 per user per year 
- Full Access: $275 per user per month, $1895 per user per year 

Enterprise Feedback Platform - Contact Alchemer for pricing information 

Voice of the Customer and CX Automation - Contact Alchemer for pricing information

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Alchemer

In Person

Live Online

Webinars

Documentation

Videos

Velocify is a cloud-based lead management solution that is designed for mortgage brokers, educational institutions and insurance organizations. The solution offers different types of sales products which are velocify pulse, velocify lead manager, velocify loan engage and dial IQ.


Velocify pulse is a salesforce automation tool that helps sales teams to manage calls, compose emails and send to prospects and group recipients using built-in templates. It also assists sales representatives to schedule tasks using data automation and also helps to manage follow ups by updating status and setting reminders on the velocify portal.


Velocify’s lead management feature helps salesforce to manage leads by allowing sales teams to initiate phone calls, send text messages, emails and review conversation history in order to communicate with prospects.


Additional capabilities include workflow automation, lead scoring and prioritization, duplicate lead management tools, and lead routing capabilities.


The solution is on a per user per month subscription basis.



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