It is very easy to use and set up your own campaigns. The performance reporting is thoroughly explained and easy to understand.

There really isn't a negative to mention.

They are an outstanding software provider. I can't compliment them enough and most times am in shock of how they were able to help us launch in one day! The experience didn't end after launching, Extole provides you with a Client Services Manager that will work with you to continuously optimize your program. You are never left feeling abandoned after launch. Which happens many times after a product launch with the vendor. I can't say enough wonderful things about Extole and their team.

We desperately needed a tool to assist in the automation of our referral program. Extole's platform did exactly that and more! Included with the program are Design & Strategy services, Launch Services, Creative Services and continued reporting, analysis and optimization. What has been an priceless is the addition of a client services manager. She's amazing and continues to deliver what was promised.

The dashboard could be more intuitive but it is easy to learn with your CSM's assistance.

We use Extole to distribute gift cards to various parties. While it is easy to send them, sometimes reporting can be a bit tedious and less than accurate. If we were to scale and send more gift cards, I would look for a more robust program.

Our account managers at Extole have been some of the best folks I've worked with. They are incredible responsive and thorough. The follow-ups and check-ins have been so instrumental in supporting our business.

Extole is such an easy way to enhance our customer engagement and increase site traffic. We've participated in their refer-a-friend program for years and they are always quick to point out ways to tweak and augment what is already a great offering.

Even when I have a hard time finding rewards for our customers who participate, our rep always helps us get the information we need.

I have only been using extole for almost a year after being transferred and I worked with two amazing CSMs who have been helping me navigate around and share insights regarding our program. They are very responsive and really helpful even on short notice/ urgent changes!

there is none for me except the timezone difference, but other than that, everything is running smoothly.