Great customer support, easy to manage day-to-day.

They are very responsive and really helpful even on short notice/ urgent changes.

We've participated in their refer-a-friend program for years and they are always quick to point out ways to tweak and augment what is already a great offering.

Increased engagement = lower Customer Acquisition Cost.

Fantastic patience working with our procurement, legal, and IT security to get the paper signed. Fantastic support to implement the product between multiple cross functional teams.

Integration was a huge headache and extremely frustrating.

It's helping drive incremental revenue to our affiliate program. I believe it's also helping raise brand awareness, whether a friend makes a purchase or not.

Extole's customer service and account management are second to none. The product interface is user friendly and digestible.

The onboarding experience along with the cutover to our new website both went smoothly, so thank you to Extole for being a wonderful partner and helping us meet our sales/business goals.

We love how their support team continues to suggest ways to improve conversions and they have been willing to A/B test new ideas to make sure we are going with the best option.

The lack of a completely separate staging environment.

Reports could be more intuitive. Lingo used is sometimes confusing.

I'm not sure if I have ever worked with a more dedicated, driven, 'get stuff done' team before my experience with you all but from the beginning I have been so thoroughly impressed.

Extole worked with us to tailor a program to our specific needs and has been committed to our success. I highly recommend Extole.

Overall implementation of the technology was very intuitive and easily accomplished using a tag management system. Strong out of the box features to support all of your referral marketing needs.

The Extole team (i.e., Sales, Implementation, and Customer Success) are great to work with as well.

Even with the amount of customization that we have within our website architecture, Extole provided prompt communication and worked with us to find an appropriate solution.

Amazing customer success manager [SENSITIVE CONTENT HIDDEN. Easy dashboards to understand how things are going.

Great flexibility with offerings for our refer-a-friend program, quick and friendly customer support, and a dedicated account manager all make this software stand out.

What has been an priceless is the addition of a client services manager. She's amazing and continues to deliver what was promised.

Software is easily customizable to meet campaign needs. User friendly to allow transparent result readout.

I love how easy it is to run reports/analytics and track how the tool is performing, especially with rewards for both Advocates and Referrals.

I think Extole is an excellent platform that provides a much needed solution for Referral capabilities. The folks running the show are knowledgeable, professional and amicable.

I love its ease of use and how simple really it was to get it set up with our organization.

As there is no integration yet with our CRM systems, some tasks that we need to do know are redundant. But after the full integration this will change.

Generally easy to update and refresh your assets. Really useful to see the funnels and visualizations as charts.

Extole is a best class business in achieving personalized and scaled Marketing campaigns.

It was really easy to setup, the team was very responsive and we are able to have a custom API integration with little effort.

Great service provided to integrate our referral program.

I have only been using extole for almost a year after being transferred and I worked with two amazing CSMs who have been helping me navigate around and share insights regarding our program.

In our first year there were many difficulties and many obstacles with the system, but now in our second year things are working more smoothly.

Capillary team will actively follow up and provide suggestions to run more campaigns to achieve the ROI.

It's too vast in its features. Hence, their services have been broken down into small individual modules.

The ease of deploying it and platform having good capabilities built in.

The ability to manage campaigns and deliver attribution is very important and Capillary has that.

This is a good system to keep score of everything related to customers as well as your own sales team.

Ease of use, customizable, good support from the team.

The software has great features and is highly customizable and fit into any POS systems.

The most important thing is that the software is flexible and thus works at multiple levels for the organisation. At store level and at headquarters for different asks.

Ability to add and remove different KPIs from the report. Create as many reports as required.

A great partnership depends on 3 things: the product, the implementors & their agility for upgrades.

We have 2 brands that are having different characteristics and we had difficulty to implement the same point scheme that we wanted to implement.

The best part about this product is its user friendly domain and their loyalty product.

The team uses an impressive communication skills.

D. the exchange of industry knowledge to benefit all partners. It's very easy to use & accountability can be measured.

US Dollar

Extole is a customer acquisition and referral software that helps businesses connect with their customers and employees to optimize revenue. Organizations can assign moderators to manage campaigns, customer communication, and internal as well as external rewards, such as loyalty points, coupons, and gift cards with built-in anti-fraud protocols.

Extole allows team members to optimize customer engagement processes by creating custom rewards, conducting a/b testing, generating real-time reports, setting up language localization protocols, and more on a centralized platform. It also comes with an application programming interface (API), which allows businesses to integrate the platform with several third-party solutions, such as Salesforce, Listrak, PowerReviews, and more.

LongDescription

Rewards Management

Multi-Channel Marketing

Lead Engagement

Activity Tracking

Referral Tracking

For Customer Referrals

Communication Management

Gift Card Management

Bonus Management

ROI Tracking

Lead Generation

Email Templates

Contact Management

Social Engagement

Referral Templates

Affiliate Management

Advocate Management

Fraud Detection

Reporting/Analytics

Employee Referral Management

Social Promotion

Gamification

Third-Party Integrations

Campaign Management

Rewards Program

Loyalty Program

Chat

51-200

201-500

501-1000

1000+

Extole

In Person

Live Online

Webinars

Documentation

Loyalty+ by Capillary Technologies is a cloud-based rewards and loyalty program solution. It caters to retail, apparel and fashion, hypermarkets and consumer goods market segments.


Loyalty+ features loyalty engine, which allows users to implement rule-based award programs and upgrade and downgrade them based on pre-defined criteria. It supports multiple programs, such as points, voucher and rewards schemes. Users can also enroll referral programs and track the money spent on loyalty programs.


Loyalty+ allows users to design mobile apps for loyalty program administration and redemption. The product also offers "trigger loyalty", where users can create event-based triggers for reward programs. Users can implement multi-brand loyalty programs for sister and partner brand products.


Loyalty+ offers integration with Cloudcherry C-SAT and NPS solutions, which enables users to manage customer satisfaction surveys and analyze the results. The product also features customer dashboards, where users can track product browsing history, preferences and loyalty sales.



Customer Surveys

Surveys & Feedback

No-Card Loyalty System

Customer Segmentation

Customer Activity Tracking

Real Time Data

Membership Management

Social Media Integration

Activity Dashboard

Reporting & Statistics

Segmentation

Discount Management

Loyalty Cards

Member Portal

We provide a scalable pricing model that grows as you realize more value from your loyalty implementation. This is a function of the number of members and value of loyalty delivered sales. Please reach out to hello@capillarytech.com for more details and a customized quote.

Extole vs Loyalty+

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