A+ - I have had to have a couple of interactions with customer service to navigate how to do something and they were very helpful.

It keeps good track and allows you to notify the person making the call that you are busy and will contact them later. It’s safe and easy to use.

What I like best is that it integrates with my EHR system so I do not need numerous calandars and it automatically sends a reminder call/text to my patients.

My only dislike is the layout of the website that they use.

I love that everytime I call I talk to a real person. This company does an excellent job with customer service.

I find that ReminderCall is easy and integrates well with my EMR software. The staff and technical support is awesome.

Easy to set up them and easy to use software. So this is save my lot of time.

Every single time I've called, I have talked to someone very pleasant on the other side who is more than willing to help me out and get me the answers I seek. The software is very easy to use.

The service requires very little effort from us and significantly improves attendance at appointments.

This service has been great - it is easy to use, received well by patients and understandable. The support team has been very helpful in troubleshooting when required.

We set it up quickly and it is very effective. Our patients have come to rely on the reminder texts.

This is helpful when you want to be sure people don't forget the meetings. It is ease to use and it has a great customer service.

Any time I have questions, they are there to help. Always kind and very personable.

Easy to use, great price, helpful and responsive tech support and customer service.

They're good about responding to questions. So customer service has been overall good.

We then run into the problem with answering machines, voice mail boxes that are not set up and clients not answering because they do not recognize the phone number.

We have had very good luck with Reminder Call. It was easy to set up and works well with our software.

Great customer service, easy interface and great reliability.

Ease of Use, great customer service, cost effective.

I am really frustrated with only being able to use 160 letters for each message.

It is affordable, easy to set up/use, and has resulted in fewer cancellations for my office. The best part is that it is hassle free.

I do not have a feature I like most. Thank you, we like your business.

Customer service made the transition enjoyable and we have felt supported throughout. A great deal for the cost.

Wonderful Client Communication at a Low Price.

Also wish I could get a report emailed to me each day as to which texts were delivered and which failed.

I love that it integrates with our ERA, Clinic Dr. As long as our appointments are set by 5:30, calls/texts are cued seamlessly.

Patients also love them messages and calls. They compliment the timeliness of them and consistency of the receipt of the messages and content.

I love the customer service with ReminderCall.

This is such a great software that allows you keep up with the fast pace in life while not forgetting important social contacts throughout the day.

We no longer make 100 reminder phone calls every day.

It has been so helpful as we evolve with our ever-changing society and culture, and has helped us communicate more effectively with the people we serve.

I like the ease of use, the ability to see when a call went out and even the recorded response/reply from the patient.

Ease of use, overview of customer's steps, ability to track record.

We're looking at closing it down as we now don't have automatic messages when we miss people.

I was find a lot of time a best chat solution to my website and with a friend I know Smartsupp, simply the best.

ONLINE support, important for international clients.

I have to point out the perfect customer support from one of your employess. She was very kind, helpful and she has made my day much better.

Low price, and free trial. The customer service is very good and fast.

The user interface is easy to use. I like the ability for multiple agents to talk to a client at the same time.

Easy to use and simple and fast - the online support too, is very good and the mobile app is superb too.

Reasonably priced for small businesses who really need to be careful where dollars are spent. Great overall interface and easy to on-board.

Smartsupp helps us, as online beauty salon, to get in touch with (potential) customers and provide exceptional customer experience.

Smartsupp has offers several features even for the free plan that makes it one of the best out there. I love the feature where you get notified once someone lands on your website.

When there is a chat lost and I do not receive the user's email address to contact him again.

Smartsupp has also integrated the option of video recording of visitors. It is definitely worth trying and for sure using.

It is easy to use, UI design is nice. Customized auto-messsage reply is super convenient.

We’ve been using now the Smartsupp free account for over a month and it is really nice. Just the basic features are exactly what we need now and in the future we can always upgrade.

Unwanted horizontal scrolls & capability of hiding user photo if needed & miss chat or offline messa.

Praise for your customer support service and especially the teammate [SENSITIVE CONTENT HIDDEN.

The software has a good interface and has a mobile application, I can take care of customers anytime, anywhere.

We're a small non-profit and the free version is absolutely perfect for our current needs. Easy integration, clean interface and all essential features we need for basic chat support.

However, I would like to ask you about the possibilities and future integration in this program.

US Dollar

ReminderCall.com is a cloud-based solution designed to help medical practitioners send automated appointment reminders and confirmations to patients via text messages, calls and emails. The HIPAA-compliant platform allows businesses to receive customer responses via emails and view them on a centralized dashboard.


Stakeholders can use the built-in scheduler to set up automated texts and call reminders in various voices or languages. Features of ReminderCall.com include appointment scheduling, PCI DSS compliant review, calendar management, secure socket layer (SSL) encryption, voice recognition, reporting and more. Additionally, the platform enables healthcare providers to communicate with patients in adherence to applicable state and federal laws/regulations.


ReminderCall.com facilitates integration with several third-party applications such as iClinic, 123Pet, Accuro, Acuity, MDSynergy, MedicsElite, Microsoft Outlook, TrakNet, Vericle, WoundExpert, Genesis Best Chiropractic and more. Pricing is available on a monthly subscription and support is extended via phone, email and other online measures.



LongDescription

Personalization

HIPAA Compliant

SMS Messaging

IVR/Voice Recognition

Confirmation/Reminders

SMS Reminders

Recurring Appointments

Call Reminders

Calendar Management

Batch Communications

Template Management

On-Demand Communications

Compliance Management

Multi-Channel Communication

Email Reminders

Email Management

Alerts/Notifications

Reminders

Chat/Messaging

Multi-Language

Customizable Branding

Contact Database

Appointment Management

Third-Party Integrations

Appointment Scheduling

Interaction Tracking

Pricing is based on the number of appointment reminders sent. 

1-1000 credits: 9 cent/credit

1001-2500 credits: 8.5 cent/credit

2501-5000 credits: 7.5 cent/credit

5001-10,000 credits: 7 cent/credit

10,001-25,000 credits: 6.5 cent/credit

25,001-50,000 credits: 6 cent/credit

50,000+credits: 5.5 cent/credit

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

ReminderCall.com

In Person

Live Online

Documentation

Videos

Drive your online sales through conversations.

Smartsupp helps businesses deliver a personalized online shopping experience that drives sales by combining live chat, chatbots and video recordings, allowing you to genuinely connect with your customers and better identify their needs. 

As one of the most popular e-commerce solutions in the world, with over 50,000 active web shops and websites, Smartsupp's mission is to help businesses turn their website visitors into satisfied, return customers.

WHY CHOOSE SMARTSUPP?

• Smartsupp is the only product that combines live chat, chatbots and video recordings all on one platform. Automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop.

• Access real-time visitor lists enriched with e-commerce data. See who is browsing your webshop, which products visitors demonstrate interest in, and proactively start a conversation to make a sale.

• The most popular online chat in Europe with more than 50,000 active webshops and websites worldwide. We also offer human customer service in 7 different languages.

• GDPR compliant. We securely store your data in the European Union and comply with strict EU data protection laws.

WHAT CAN SMARTSUPP DO?

What can you expect from Smartsupp? Take a look at the list of main features that will take your customer service from average to great.

• Live chat, chatbots, and Email and Facebook Integration all in one place–start a personal conversation with your customers and have all communication on one dashboard. By helping your visitors instantly, you’ll turn them into happy customers and boost your sales.

• Chatbot – Smartsupp bot is your new shopping assistant that works 24/7. It’ll save your time by answering frequently asked questions, collecting leads, and assisting customers with shopping even while you’re asleep.

• Video Recordings – See how your visitors are browsing your webshop or website and where they are getting lost. You’ll get valuable insights on what to improve and ensure a smooth shopping experience for your customers.

• Mobile App – Be closer to your customers with our app for iOS and Android phones and answer questions even when you are in the warehouse or on the go.

• Visit our website to get the full list of features: https://www.smartsupp.com/pricing

WHAT OUR USERS SAY ABOUT US?

“Smartsupp helps us to make our online shop even more successful! After a simple installation, we immediately had the first customer with a question, who then ordered straight away.”

—Oke Harms, Kickerkult.de

“With Smartsupp we use one chat in several shops! Thanks to them, we have been able to improve our contact with customers. Communication is instant and convenient for both us and the customers.”

—Katarzyna, Wujo.pl

Real-Time Analytics

Surveys & Feedback

Transfers/Routing

Real-Time Monitoring

Customer Database

Offline Form

Mobile Access

Proactive Chat

Transcripts/Chat History

Performance Metrics

Queue Management

Event Triggered Actions

Activity Dashboard

Reporting & Statistics

Website Visitor Tracking

Geotargeting

Real-time Consumer-facing Chat

Alerts/Escalation

Reporting/Analytics

Customer History

Canned Responses

Live Chat

Application Management

Website Integration

Visual Analytics

Natural Language Processing

AI/Machine Learning

Chatbot

Lead Capture

Automated Responses

For Sales/Marketing

Automated Routing

Customer Support

Customer Experience Management

Lead Qualification

Pre-Configured Bot

Support Ticket Management

Activity Tracking

File Transfer

Contact Management

File Sharing

Drag & Drop

Autoresponders

Tagging

Communication Management

Self Service Portal

Role-Based Permissions

Customizable Templates

Performance Management

Customer Segmentation

Customer Service Analytics

Real-Time Notifications

Real Time Reporting

Routing

One-to-One Messaging

Real-time Conversations

Code-free Development

Knowledge Base Management

Customer Communication

22.50 / Month for our Standard Package
$7.50 per each extra agent (monthly plan) / $5.00 per each extra agent (yearly plan)


ReminderCall.com vs Smartsupp

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