A+ - I have had to have a couple of interactions with customer service to navigate how to do something and they were very helpful.

It keeps good track and allows you to notify the person making the call that you are busy and will contact them later. It’s safe and easy to use.

What I like best is that it integrates with my EHR system so I do not need numerous calandars and it automatically sends a reminder call/text to my patients.

My only dislike is the layout of the website that they use.

I love that everytime I call I talk to a real person. This company does an excellent job with customer service.

I find that ReminderCall is easy and integrates well with my EMR software. The staff and technical support is awesome.

Easy to set up them and easy to use software. So this is save my lot of time.

Every single time I've called, I have talked to someone very pleasant on the other side who is more than willing to help me out and get me the answers I seek. The software is very easy to use.

The service requires very little effort from us and significantly improves attendance at appointments.

This service has been great - it is easy to use, received well by patients and understandable. The support team has been very helpful in troubleshooting when required.

We set it up quickly and it is very effective. Our patients have come to rely on the reminder texts.

This is helpful when you want to be sure people don't forget the meetings. It is ease to use and it has a great customer service.

Any time I have questions, they are there to help. Always kind and very personable.

Easy to use, great price, helpful and responsive tech support and customer service.

They're good about responding to questions. So customer service has been overall good.

We then run into the problem with answering machines, voice mail boxes that are not set up and clients not answering because they do not recognize the phone number.

We have had very good luck with Reminder Call. It was easy to set up and works well with our software.

Great customer service, easy interface and great reliability.

Ease of Use, great customer service, cost effective.

I am really frustrated with only being able to use 160 letters for each message.

It is affordable, easy to set up/use, and has resulted in fewer cancellations for my office. The best part is that it is hassle free.

I do not have a feature I like most. Thank you, we like your business.

Customer service made the transition enjoyable and we have felt supported throughout. A great deal for the cost.

Wonderful Client Communication at a Low Price.

Also wish I could get a report emailed to me each day as to which texts were delivered and which failed.

I love that it integrates with our ERA, Clinic Dr. As long as our appointments are set by 5:30, calls/texts are cued seamlessly.

Patients also love them messages and calls. They compliment the timeliness of them and consistency of the receipt of the messages and content.

I love the customer service with ReminderCall.

This is such a great software that allows you keep up with the fast pace in life while not forgetting important social contacts throughout the day.

We no longer make 100 reminder phone calls every day.

It has been so helpful as we evolve with our ever-changing society and culture, and has helped us communicate more effectively with the people we serve.

I like the ease of use, the ability to see when a call went out and even the recorded response/reply from the patient.

The software is very user friendly and integrates well with our website.

The Smith.ai Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business.

The message email is instant, clear and very professional. I highly recommend this service to my peers.

The team has been helpful, responsive, and has helped with everything along the way.

We have had a wonderful experience with Smith.ai thus far. The customer service team is easy to contact and prompt with requests.

Using website chat is like having someone on staff 24/7. We no longer have to worry about lost leads or misdirected requests because we were not able to offer an immediate response.

The close rate from these leads for a small law firm has been 8% and that is MUCH better than our average advertising close rate - a GREAT value.

I like that we receive a transcript of each conversation- this makes requests easy to funnel to the appropriate person within the bar.

Would highly recommend to any team looking to increase response times and convert more leads.

The AI Robot that answers after-hours can get confused sometimes but it's only seldom when that happens.

Ease of set up, quick website implementation, month to month contract.

Sometimes the reps don’t follow detailed instructions, this can cause us to lose clients.

I loved that no mater what, clients or potential clients calls were always answered. It was easy to set my availability and to access information about the calls that were received.

Great customer service and great free bot. Definitely recommend this chatbot.

They have awesome customer service and always make clients feel welcomed and valued.

The chatbot makes it easy for clients to get information without calling. It makes it faster for them and makes it less costly for us.

The bot is very easy to use and the Smith. AI team is very helpful.

The cost of live chat support is very competitive. The services integrate very well with my existing CRM.

We had our chat running in literally minutes providing very human like responses to client inquiries. Smith.ai Website Chat has exceeded our expectations responding to new leads, 24 hours a day.

My experience with the Chat Service and Smith altogether has been tremendous and I consider this company a huge asset to my Firm. Their customer support is outstanding, personalized and very quick.

Only serious inquiries leave this information upfront, and it is easy to follow up with them. The pricing for the product is a great value.

You go in circles dealing with different individuals. When its time to cancel all the reps do is make offers for you to stay, when you eventually cancel they continually charge your credit card.

This is FREE software to Smith Customers that integrates effortlessly with your website, and is highly customizable both visually (to blend with the look of the website), and content-wise.

Love that they offer a free chatbot for our site.

Setup was incredibly easy and the support to help do so was top notch.

There's no way to have local staff ran the chat box, only remote receptionists and bots.

The interface was easy to modify for visitors.

When choosing a chat service, we were drawn to Smith.ai by their very simple, transparent pricing structure and the no-obligation free trial.

I really needed to stop answering my own phones and I needed to gain some distance between myself and my clients when I was starting my business. Smith was a great option.

US Dollar

ReminderCall.com is a cloud-based solution designed to help medical practitioners send automated appointment reminders and confirmations to patients via text messages, calls and emails. The HIPAA-compliant platform allows businesses to receive customer responses via emails and view them on a centralized dashboard.


Stakeholders can use the built-in scheduler to set up automated texts and call reminders in various voices or languages. Features of ReminderCall.com include appointment scheduling, PCI DSS compliant review, calendar management, secure socket layer (SSL) encryption, voice recognition, reporting and more. Additionally, the platform enables healthcare providers to communicate with patients in adherence to applicable state and federal laws/regulations.


ReminderCall.com facilitates integration with several third-party applications such as iClinic, 123Pet, Accuro, Acuity, MDSynergy, MedicsElite, Microsoft Outlook, TrakNet, Vericle, WoundExpert, Genesis Best Chiropractic and more. Pricing is available on a monthly subscription and support is extended via phone, email and other online measures.



LongDescription

Personalization

HIPAA Compliant

SMS Messaging

IVR/Voice Recognition

Confirmation/Reminders

SMS Reminders

Recurring Appointments

Call Reminders

Calendar Management

Batch Communications

Template Management

On-Demand Communications

Compliance Management

Multi-Channel Communication

Email Reminders

Email Management

Alerts/Notifications

Reminders

Chat/Messaging

Multi-Language

Customizable Branding

Contact Database

Appointment Management

Third-Party Integrations

Appointment Scheduling

Interaction Tracking

Pricing is based on the number of appointment reminders sent. 

1-1000 credits: 9 cent/credit

1001-2500 credits: 8.5 cent/credit

2501-5000 credits: 7.5 cent/credit

5001-10,000 credits: 7 cent/credit

10,001-25,000 credits: 6.5 cent/credit

25,001-50,000 credits: 6 cent/credit

50,000+credits: 5.5 cent/credit

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

ReminderCall.com

In Person

Live Online

Documentation

Videos

Smith.ai offers 24/7, AI-backed live chat services and as well as a free, AI-only Chatbot. Smith.ai has designed their chat products and services to help businesses capture leads and help clients online. Live chat receptionists respond 24/7 and capture critical contact information from new potential clients.


Smith.ai's AI chatbot software works on all websites and is FREE to use for unlimited chats! Businesses can capture name, email, and phone number, plus much more information from new clients visiting their website! It includes 24/7/365 automated responses, branding, greetings, answers to common Q&A, a sequenced conversation playbook, and chat transcript logs sent via email. Smith.ai can respond to Facebook Messenger and SMS texts, and offers follow up by text and email. Optional upgrades for integrations, setup, advanced training, and more.


Smith.ai's 24/7 live-staffed website chat is staffed by professional live chat agents and includes all features of the AI chatbot, plus real-time English-Spanish translation, appointment scheduling, and highly sophisticated lead qualification and intake. Live chat is an effective and affordable way to be accessible 24/7 and is customizable to fit and grow your business.


Smith.ai Live Chat integrates with third-party software and applications such as HubSpot, Salesforce, Zapier, Calendly, Clio, PracticePanther, Slack, Acuity Scheduling, Capsule CRM, Agile CRM, and more.



Support Ticket Management

Real Time Analytics

Engagement Tracking

AB Testing

Lead Notifications

Multi-Channel Marketing

Meeting Management

Multi-Channel Management

Online Forms

Lead Capture

Performance Management

Automated Responses

Code-free Development

For Developers

Activity Tracking

Transfers/Routing

Progress Tracking

Real-Time Monitoring

Human Handover

Sentiment Analysis

For Sales/Marketing

Rules-Based Workflow

Data Extraction

Multi-Campaign

Pipeline Management

Communication Management

Query Suggestions

Lead Database Integration

Offline Form

Customizable Fields

Natural Language Processing

For eCommerce

Data Import/Export

File Transfer

Customer Support

Process/Workflow Automation

One-to-One Messaging

Self Service Portal

Contact Management

Lead Verification/Validation

Content Management

Configurable Workflow

Conversion Rate Optimization

Mobile Access

Proactive Chat

Real Time Data

Transcripts/Chat History

Performance Metrics

Product Recommendations

Intent Recognition

Chat Transcript

Contextual Guidance

Role-Based Permissions

Social Media Integration

Lead Segmentation

Real-Time Notifications

AI/Machine Learning

Workflow Management

Real Time Updates

Source Tracking

Event Triggered Actions

Visual Analytics

File Sharing

Activity Dashboard

Reporting & Statistics

Predictive Analytics

Knowledge Base Management

Data Visualization

Website Visitor Tracking

Geotargeting

Customizable Templates

Real-time Conversations

Conversion Tracking

For Sales Teams/Organizations

Real-time Consumer-facing Chat

Alerts/Escalation

Real Time Reporting

Chatbot

Reporting/Analytics

Monitoring

Prioritization

Trend Analysis

Lead Qualification

Customizable Forms

Machine Learning

Pre-Configured Bot

A La Carte Live Staffed Chat: $10 per live staffed chat, pay as you go                                                                  
Starter: $140 per month for 20 chats, $7 per additional chat.
Basic: $300 per month for 50 chats, $6 per additional chat.
Pro: $600 per month for 120 chats, $5 per additional chat.

1st CRM integration is free for all live chat service plans (Starter level and above)

PLUS: FREE AI Chatbot available to collect information and screen out spam or irrelevant calls!

ReminderCall.com vs Smith.ai

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