Supported Operating System(s):Web browser (OS agnostic)
Alida is a customer experience (CX) platform designed to help businesses in healthcare, financial services, media & entertainment, retail, technology and consumer packaged goods (CPG) industries collect and analyze customers' feedback. Professionals can set up rules to trigger specific actions based on survey responses and follow-up with clients via customizable emails.
Using Alida's configurable dashboards, organizations can visualize survey responses and gain insights into trends in real-time. Businesses can engage with clients through polls, forums, member hubs and their preferred social media or other digital channels. Additionally, managers can create surveys with multiple question types in compliance with GDPR, CCPA, and HIPAA requirements.
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