CUX

RATING:

5.0

(11)

About CUX

CUX.io gather all data but focuses only on data relevant to a business goal. Thanks to pre-analysis the application sends alerts, indicating places of customer frustration, presents the scale of potential problems and prepares data for ready-made and easy-to-implement solutions also known as quick-wins. CUX.io detects, defines, and recognizes users' frustration points such as rage clicks, extensive page refreshing, or zooming content. Those Experience Metrics enable cux.io to predict places on the Customer Journey that needs improving to give a better customer experience and increase sales and revenue. The analytics tool presents 3 types of heatmaps, entire visit recordings - even if they spread through multiple tabs, historical data, data from auto-capture events, ex...

CUX Pricing

CUX offers 2 pricing models: Business (starting at €79/month) and Enterprise (with custom quote). CUX offers a free trial – no expiration date and no credit card required. Choose a pricing model for your needs: https://cux.io/pricing/

Starting price: 

€79.00 per month

Free trial: 

Available

Free version: 

Not Available

CUX Dashboard for a given Goal
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CUX Reviews

Overall Rating

5.0

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

5

Most Helpful Reviews for CUX

1 - 5 of 11 Reviews

User Profile

Mick

Verified reviewer

Human Resources, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2020

A great combination of Heatmaps and User Activity

It's been really useful for us to combine two former tools into one solution. It keeps data connected better, and gave us instantly better insights into our user behaviour

PROS

The great thing for us about Cux is that it allowed us to combine two former tools. Our heatmaps tool and our event tracking tool.

CONS

Could have some more plug and play integrations with other data platforms. But for us it's not so bad as we just used their API

Reason for choosing CUX

Overall experience with their customer success team.

Reasons for switching to CUX

The cost of two individual tools was rising plus constantly integrating the data streams was time consuming for IT

User Profile

David

Verified reviewer

Information Technology and Services, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2020

Easy visitor tracking & heatmpas

Even though the project was short term, I was able to make educated decisions and Cux definitely delivered on the value.

PROS

I used cux for an ecommerce project and it helped me get a better overview of visitor behaviour on the website.

CONS

Nothing in particular that I disliked. Product is robust.

Reason for choosing CUX

Simplicity

User Profile

Daria

Verified reviewer

Marketing and Advertising, 201-500 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Writing a review after half a year of using CUX

Greate flexible tool for those who wantto understand their product and users better and to make more data-driven decisions

PROS

One of the biggest pros of CUX for me is possibility to work with it on my own, without constantly sending requests to developers. I can set almost any goal, segment or filter using only CUX and WebDevTools in Chrome. Retroactive analysis also came out very useful - especially in the beginning when I was not sure what exactly I need to measure and later as I started to dig dipper - for quick checking my hypothesis.And of course I have to mention CUX excellent support - they are always there to answer all my questions, help with solving some tricky problems/setups, listen to my suggestions.

CONS

You definetely have to understand WHY do you need this tool - as any other analysis software there are no magic dashboard/set of data that will tell you everything about your website in one click. You need basic understandig about how your website is built, what are your strategic goals, how you approach problems - the magic is in your mindset, not in metrics. And because CUX offering some innovative way of working with data for UX purposes - you may need some time first to fully understand how to use this tool in it's full potential.

Reasons for switching to CUX

Price and product possibilities

Benjamin

Marketing and Advertising, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2020

A great product from a fantastic team!

PROS

With Cux.io we've been able to save tons of time and have great insights with our customer experience to be able to make action decisions and implement fixes based on data. They have a great team and I'm excited for what they come up with next!

CONS

No problems, huge fan of the team, and we look forward to a great relationship with these folks for many years.

Brian

Computer Software, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2020

Easy to get started with some fantastic heat mapping capabilities

PROS

I like heatmaps as they let me see how people are interacting with my website and to understand where they are focusing their attention on. Using Cux and making informed decisions is really helping me to improve our site and conversions.

CONS

I do not have any features that I would change at this moment.

Reasons for switching to CUX

Pricing is great for comparable features.