About eNPS

eNPS is a cloud-based solution designed to help businesses monitor employees’ experiences through NPS surveys. Professionals can use the dashboard to track and gain insights into the total survey releases, submissions, and response rates via actionable analytics.

eNPS allows organizations to schedule surveys and automatically send them to specific groups of employees via SMS or emails. Managers can filter net promoter scores based on specific locations, managers, or departments.

eNPS comes with an API, which helps facilitate integration with several third-party applications through Zapier.


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4 Reviews of eNPS

Overall rating

4.5 / 5 stars

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February 2019

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Ryan from MightySignal

Verified Reviewer

Company Size: 2-10 employees

Industry: Internet

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

February 2019

The best way to track employee engagement with text and email

Very responsive to feedback and great customer support.

Pros

eNPS.co is unique in that they offer both email and SMS text employee net promoter score surveys. Others like Delighted and Culture Amp require an email address and for employees to log in. The ease of sending surveys that don't require logins or email addresses is very cool. I also appreciate that eNPS is focused on one thing only, eNPS surveys, and doesn't have feature overload like the other tools out there.

Cons

There are some quirks about the software that the team is addressing. It's not clear, for example, what happens to a survey if a recipient has both an email address and a cell phone number. It appears to be random which method they'll use for sending. It's also not easy for recipients to opt out of receiving surveys. eNPS can be a persistent in getting people to respond, but on the other hand, the automatic reminders are nice!

November 2020

Camille from Tegna

Company Size: 501-1,000 employees

Industry: Broadcast Media

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

November 2020

ENPS

Overall, It is good enough. It gets the job done.

Pros

The overall functionality of it. With us all working from home, it really helps Working in group like settings.

Cons

Some of the search tools on it aren’t great. When you are searching for archive stories sometimes it’s not very specific.

July 2021

Kimberly from Beyond

Company Size: 51-200 employees

Industry: Design

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

July 2021

Helpful if your team is engaged

Pros

It was very easy to setup the cadence of when we needed it to go out.

Cons

The numbers don't give real depth of understanding if people don't fill in and explain their rating. Also, the analytics graphic isn't always accurate and best if downloaded.

June 2021

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Sushant from InternStreet

Verified Reviewer

Company Size: 2-10 employees

Industry: Education Management

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

June 2021

Easy to use and solves the core problem

Pros

Capturing employee NPS definitely helps in improving our overall organisation hierarchy and structure. It's super simple to upload the audience and capture the feedback anonymously. I believe it encourages the employees also to provide honest review and feedback.

Cons

Nothing so far. Everything is quite good, but if I start getting a chart of how my organisation eNPS score compares with some of the world top companies, it would be great. It's more of a feature improvement or suggestion.