JourneyTrack

Businesses are challenged in understanding and humanizing CX because the customer’s end-to-end experience is often not well understood by decision-makers across the enterprise. They don't fully understand how to optimize the end-to-end experience, which efforts will have the greatest impact on the experience, and how to prioritize those efforts. Further, they don't have full visibility about how their customers and related experiences reflect current DEI data. Lastly, they struggle with democratizing and governing their journey mapping approach to ensure consistency throughout the enterprise. JourneyTrack.io is a cloud-based (SaaS) collaboration platform to help enterprises accelerate their digital transformation by visualizing and understanding their end-to-end cust...