MiaRec
Overview
About MiaRec
MiaRec is a provider of conversational intelligence and automated QA for contact centers. Contact centers can use MiaRec across the workforce to modernize workflows and surface intelligence at scale.
MiaRec's Conversational Analytics Platform records customer interactions compliantly and securely, and offers contact centers Voice AI and machine learning that enables customers to automatically record, analyze sentiment and keywords, evaluate agent performance, redact data, and more across customer interactions.
MiaRec helps organizations :
- Improve Contact Center Efficiency and Productivity
- Improve Customer and Agent Retention
- Enhance CX and Increase Customer Satisfaction
- Minimize liability and comply with legal requirements
- Improve marketing and business int...
MiaRec Pricing
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for MiaRec
1 Review
Mike
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Affordable Call Recording
PROS
Easy to setup and very reliable. I have been running this software an an old Dell server for over 6 years without any issues. I am a few version behind, so I'm sure the interface and features are even better now. I have it recording our Yealink IP Phones via Port Mirroring on our switch and it works great.
CONSMaybe because we have an older version but to playback files in the web browser we have to use Internet Explorer. (Chrome does not work)