I am quite happy with the format. I believe the system is simple and simplifies processes.

Format. Up to date data and easiness to set up presentations...

Log in format and time it takes to understand graphs

Great information and a very helpful staff.

It opens the door for the conversation on expectations regarding who you are as a facility and why. If you can control that narrative, you will have the ability to influence expectations and keep customers happier - even if they aren't going to be your everyday customer. They sift through the responses you get on your surveys and help you to prioritize your responses.

Nothing - it's an extremely valuable business tool.

In general, I believe that Players 1st isn't the right fit for public/daily fee golf. 90%+ of our guests are NOT taking the survey. I think it is dangerous for a business to make business changing decisions based on results from such a small sample of their guests. Quantifying it with an NPS essentially distracts the businesses leadership to focus on the minority, which could be argued is a statistical an outlier. I think quantifying with NPS rated at 9+ places way too much emphasis a fraction of our guests.

I like the dashboard site. To be able to aggregate all the results, dig in to it to see common themes/answers/words over time is helpful.

Perhaps Players 1st is an applicable platform for corporate business, but I don't think it is the right fit for public golf. 1) Players 1st survey is WAY too long of a survey for golf. Guests even comment about it but there isn't a way to shorten the survey to one that is adequate for golf. Why can't it be one question with optional follow-up questions? 2) It's ridiculous that guests can provide feedback anonymously. For this survey I'm taking right now, my contact has been required. Why can't that be the case for our guests? Requiring that places some responsibility/ownership on the guest for their comment. Many times, I would like to address their feedback but without their email, we are just a punching bag. Similarly, there are times the guest is actually flat wrong or at least can be recovered or expectations reframed. But without the info we just sit and watch our NPS suffer. (Ex: player rates us a 5 NPS and they played at 4:30pm on a Saturday in February and are complaining about not finishing in 3hrs. That expectation needs reset, and it shouldn't count against us in NPS) 3) There are some people who simply believe that "nothing can be a perfect 10." Similarly, the nature of our property being a public facility brings with it a completely different customer outlook. (re: taxpayers are more critical/prone to complain about public workers/parks/roads/etc.) For those reasons I think 9+ is not accurate to identify our true promoters here. 4) Only golfers with emails on the tee sheet get the survey link. However, golfer behavior globally is one person books the time for all 4 players. Thus, only one email is on the tee sheet. Collecting the email at the counter for all the players simply doesn't work, clogs up the check-in process for everyone and in fact pisses off the guests more, which will likely lead to a bad survey. 5) There is no way to administer the survey in our restaurant. When's the last time you gave your email to at a restaurant that doesn't take reservations? Our restaurant is open to the public and roughly 85% of our traffic are non-golfers, yet they can't get the survey.

Players 1st is a great partner and we are doing more with them then we ever have

We like the automation Players 1st provides with getting real time customer feedback. Many of our operators are digging in to each review to "win their battles" one at a time. We do like the benchmarking both within our own company and amongst the industry

I have been told by operators they wish to have a way to reply directly to Anounomous reviews...maybe do what UBER does and mask the email somehow

Ease of use. The automatic setup to send to our golfers saves us valuable time. Not to mention compiling all the results.

A suggestion. the comment feedback from our golfers is valuable and is best shared with our department heads. However, exporting a report with the comments is not possible. Or if it is, how to do that is not obvious.