Scorebuddy
About Scorebuddy
Scorebuddy Pricing
Scorebuddy is charged based on the number of users on the system in the month, and with tiered pricing. There are three Packages to chose from, Essential (core features to get started today), Elite (offering the full Engagement Suite) or Enterprise (all access suite incl. Deep Dive Analytics). DashboardFull feature comparison can be viewed here https://scorebuddyqa.com/us/pricing/
Starting price:
$12.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for Scorebuddy
1 - 5 of 43 Reviews
Tarek
Verified reviewer
Outsourcing/Offshoring, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
One of the best software to monitor your business
The product is very useful for any call center category because of its magnificent service.
PROSI can integrate the product with several products and that's because of its features.
CONSIt's not expensive but it's not inexpensive too, also it doesn't support all the languages.
Govindraj
Entertainment, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Great quality interaction tool
We were using COPC quality model using a Excel sheet however the reporting and analysis was a signficant challenge. So we decided to try Scorebuddy and it meet our needs and requirement and we are able to successfully use this software in identifying interaction quality issues and thereby share feedback to the support agent. It is a great support. I have never searched for other software so far becasue it is meeting our business requirement at this point. Also special thanks to Scorebuddy Account rep [SENSITIVE CONTENT HIDDEN] because she ensured that in the COVID19 pandemic a good discount was given to us. A great customer support. Whenever you need help they will respond you immediately.....
PROSI was able to customize our quality requirements with the help of Scorebuddy. The best part of scorebuddy is the Insight reports which gives the company a clear snapshot about the areas where the Agent needs an improvements. The section feature enabled us to break down our quality parameters into 3 segments which was our actually Quality interaction requirements. Also the Cause by staff trend report helps to identify in which area the Support Agent needs improvements.
CONSI think the software should also allow us to create a "Balanced Score card report" where the company should be able to add the monthly KPI as a Goal and the snapshot should show to Agents as an aggregate performance. Also the Performance Management feature should be implemented, so that Support Agent can get an idea about the overall Monthly and Yearly perofrmance.
Reason for choosing Scorebuddy
Score buddy was cost effective and meeting our requirement therefore we decided to use it and will use it for a long time. Currently we don't have any plan to change the system.
Mohamed
Verified reviewer
Food & Beverages, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
Manage your quality performance right to the point
I enjoyed my usage of the product as it helped me to enhance my skills in handling customers.
PROSIt gives me a space to improve my performance and correct my interaction with customers to them satisfied.
CONSThe dashboard goes down sometimes when revising the calls.
Paul
Financial Services, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Great software, very intuitive
We have managed to reduce our average handling times for quality monitoring, as the software enables us to automate more of the process which was previously conducted using Excel tools. The customer service prior to, during and since setup has been excellent, our account managers are always quickly available when we need them.
PROSThe software is very intuitive and user-friendly. It was very easy for all staff who use the product, whether in management, business analyst or quality monitoring roles, to familiarise themselves with the features quickly and start using it.
CONSInfrequent error messages saying that a feature is temporarily unavailable, however these are normally fixed if you just reattempt the process
Reason for choosing Scorebuddy
Speed of response, the ease of setting up a FOC trial, and the product itself being very simple to understand and use
Wendy
Utilities, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Its so easy to use
Scorebuddy is so user friendly. It is easy to learn and very easy to navigate the system. The built in reporting functions are ideal and simple.
PROSScorebuddy is so easy to use, it is easy to create scorecards and maintain the users on the system
CONSThe only thing I would like to be able to do is snapshots for each question but for multiple scorecards at once which would be very useful when reporting on which questions are getting scored down.