Medallia Agent Connect
About Medallia Agent Connect
Medallia Agent Connect Pricing
Please contact Stella Service directly for pricing information.
Starting price:
$39.00 per month
Free trial:
Not Available
Free version:
Not Available
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Most Helpful Reviews for Medallia Agent Connect
1 - 5 of 18 Reviews
Jessie
Verified reviewer
Consumer Services, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed July 2019
Helpful site to receive ratings at work.
Stella Connect has been a good experience overall, it is helpful fi you have a competitive nature and like to self compete with your coworkers.
PROSI like how Stella Connect shows you your review score, how many people have reviewed you and now ha a streamlined view of all your ratings organized by 5 stars, 4 stars, 3 stars, 2 stars and 1 star. This is helpful in seeing how many of each the you have received. It also allows you to see what specific ares you can improve on as well as see reviews that customers have left for you. There is also a leaderboard, where you can see who has the best score out of all of your co-workers. I also really like the strawberry icon that appears when you have new reviews.
CONSYou can see what reviews customers leave for you and they may or may not be negative, this can lead to a desire to check them often and focus on them. The software is great, sometimes customer options aren't great when it pertains to you doing your job.
Mark
Food & Beverages, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Gold Standard for CSAT
We had a better response rate from 11% to greater than 45%. This is important for us to capture feedback and see how our contact center is doing in terms of CSAT. The deployment to day-to-day usage has been great and this doesn’t require a specific team to maintain.
PROSWe had a much better CSAT survey response rate (>45%). It is lightweight, easy to set up, and most importantly, humanizes the interaction between the agent and the customer. We love how easy it is for the customer to rate and reward an agent.
CONSI couldn’t think of any. It’s feature set is everything we need to complement our CSAT performance. Perhaps if Stella can produce an expanded feature where we can send surveys and measure our NPS, we’ll be a customer for that feature too.
Reasons for switching to Medallia Agent Connect
We switched from Zendesk because the feature for CSAT survey is limited. We switched from Survey Monkey because we didn’t have a high response rate and the reporting isn’t real time.
Farrah
Verified reviewer
Telecommunications, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2023
A great survey tool
Its been great, expensive and lacks a few intergrations but the support team will assist on custom setups
PROSI like the option to add pics of the agents and custom bios
CONSi want to be able to have multiple surevys for each area
Reason for choosing Medallia Agent Connect
It includes a QA tool and agent coaching
Reasons for switching to Medallia Agent Connect
Freshdesk doesnt have much customisation on the surveys
Eric
Retail, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Great product for deeper CSAT and QA insights
Overall, the experience was quite positive. The Stella team is fantastic and was very helpful throughout the process. They want to be a partner to the business and it shows
PROSMeasuring CSAT is a critical part to our Customer Support team and Stella is more engaging than other vendors on the market. They also rolled out a QA suite so we can have our QA and CSAT in one place.
CONSThe QA functionality is very limited compared to other QA platforms but it does the job and more features are on the roadmap
Reasons for switching to Medallia Agent Connect
Zendesk CSAT is limited and just thumbs up, thumbs down. It is not sufficient for in-depth assessments on quality
Anonymous
501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
The best CSAT and experience gauging tool hands down.
The overall experience with Stella Connect has been top-notch. highly recommended.
PROSStella Connect is one of if not the best CSAT tool on the market. Not only is the tool amazing but the team and Stella are amazing.
CONSNothing, there is nothing I dislike about this software. They continue to add new features and are consistently reaching out asking what they can do to support our teams.
Reasons for switching to Medallia Agent Connect
Zendesk is garbage