It's  structure is boring and most bothersome part is that it allows only few file formats.

It has more features and is more sophisticated than Google's tool for surveys. It's integration with MailChimp is a top feature.

Good Product With Good Algoritham. Provides Needful Tools To Analyse The Insights Also To Get A Good Understanding About Customer Expectations.

The first beautiful thing I like is that their website and the mobile application are very responsive and have a great user interface that enables us to complete tasks in a short period of time.

Ease of use, it was an easy set up and login and the interface was easy to navigate but also had fun colors that caught the eye.

I am unable to specifically Identify any features of this product that I am unhappy with or that do not add value.

Overall, I believe it is a great value for the money, with the features it provides. I have recommended it to a few friends and once they get over the learning curve they too love it.

Inability to change your survey after it has been submitted can be frustrating for some users who made a mistake in their feedback.

Excellent product, great features and functionality for paid subscribers, integrates well with other platforms.

It makes it so easy to choose a template and edit the questions. I also love the layout of the results - they are easy to read at a glance and are formatted great.

I have realized that Surveymonkey helps me and my team to better understand the metrics that we plan our work around. It’s very easy to use and pleasant to set up.

The ability to make custom question surveys is very powerful in this package. Tracking of answers and reporting is the best.

Ease of use, clean and modern look, ability to integrate with other software. Price was better compared to what we were using before.

That's something I hate about it, first you waste your 2 3 minutes telling them who you are, and then they just put a small message on blank screen that you're not qualified.

Customer Support, when you pay for the top tier, is responsive and polite. Other than that, this whole service is for the birds.

Overall surveymonkey is good. It has good integrations with other software too.

We used to use Survey Monkey every three months to send out survey for our transformation challenge (our community would vote on whom should win) it is easy to use with lots of great features.

Suddenly, the $5/month option was nowhere to be found. Horrible way to rip people off just as they are frustrated enough to get their survey out.

I have had an overally very positive and pleasant experiencing SurveyMonkey. I love that it is a free software, it is userfriendly and there is live tech support when the user may need it.

At times if your signal is weak your and your survey is interrupted i have lost infirmation and needed to start all over again.

I love that they offer a very generous free version to help you get started if you're just starting out on a low budget and then you can grow your account as needed. That is something I value highly.

Our only recourse is to dispute the charge through our credit card company. This was beyond disappointing.

Overall, I like the features they provide and getting creative with my surveys, I am just not a fan of the pricing.

I like this software ,its a great way to communicate and stay up to date with the pandemic and donate to organazations for a great cause.

Overall, this is a good product. The biggest pro of this software is the ease of use and ability to easily share with others to complete the survey.

It could be difficult to go back and forth and it required time and patience to go back and forth if I accidentally messed something up.

The only downside is you don't get to submit a review every day sometimes it can be days till you are offered the next review.

User testing with userlytics.com has been easy and straightforward. I can train our freelance analysts on it quickly too.

Heat-maps and click rates would be very useful to incorporate, along with data on how many participants fail certain parts of the screener to identify where the drop off rates are.

I have to say I have never felt more supported by the customer support team than here. Quick and helpful responses, tons of valuable feedback.

Userlytics has been great in putting us in the shoes of users and also for validating our research tools.

The study validated the site was a positive user experience but also provided invaluable insights and recommendations for actionable improvement areas.

It was powerful to see the users faces as they did the test and the results of the test were helpful for my team.

Requesting more credits is very quick. Our account manager [SENSITIVE CONTENT] is excellent, always accommodating and helpful.

The tool itself works well and is extremely easy to use, the testers are reliable, the tests are done within 2 days, your customer feedback is listened to.

Thank you to the entire Userlytics team for making it so easy to test, to use and for having the best support. You are changing the game.

We have a small, growing research practice, and Userlytics has been the best fit for us in terms of features for the budget.

Userlytics is great for cost effective user testing.

Really like the visual charts of responses, which I'm able to copy and paste in my presentation, great quality of video/audio recordings, and the overall layout of the platform.

It's a winner tool and, by using it, we've identified  UX problems and found ways to test new solutions.

There are a few features that I found missing, granted they could be there and I couldn't find them.

They are true partners and go above and beyond to ensure your study is successful.

Using Userlytics as a remote, evaluative testing service for a startup (think cost constrained).

Setting up a test is easy and the 2 preview options are very useful and effective. For participants, joining a test session was easy.

I thought the preview experience also was better than user testing to experience the test myself. I also found that their support team was extremely responsive when I needed help with my credits.

I also appreciate that they offer a wide variety of test types. Putting together a test on this site is quite easy, and I love their preview function.

By kickstarting our user research practice with Userlytics, I was able to provide insightful, rich stories to our clients that is also budget friendly.

I evaluated several different options from different vendors in terms of costs, features, technical reliability, stability and userlytics was a good, basic option.

Their video editing function is great for showing highlight reels to clients and colleagues. Their customer service is fantastic.

Aside from the user-friendly and efficient platform, the customer service team is 10 stars out of 5. They are always willing to help me set anything up in such a timely manner - and so nice.

It is easy to recruit very specific participants, and you can now do live testing as well as recorded.

Their global panel and quality of participants is impressive and I have never had the same participant twice.

They have made sure I have gotten quality testers which in turn has provided quality research. Their pricing, ease of use, customer service, and quality of testers/panels can't be beat.

It's hard to scale top to bottom and the questions can get lost. Also putting a star or indicator for when a task/scenerio/metric has a URL link attached.

Userlytics is a good value for money, remote testing solution but limited.

The support from the Userlytics team is great, always on hand to answer any questions and ensure the project runs smoothly.

Userlytics has all or almost all the features that other expensive, long-time established competitors offer and is more affordable and has dedicated customer support.

The platform is easy to use, has fast candidate responses, and excellent customer service. I'd recommend this platform to anyone interested in user testing.

While Userlytics filled with tons of great features, it is very easy and intuitive to use.

Great 👍 helpful team, huge candidate pool, fast responses, variety of options to conduct research.

We mainly run it for unmoderated or moderated user tests. The availability to high quality participants was great, even for profiles that are difficult to find.

The pricing structure is straightforward and very reasonable. I like the fact you can purchase credits as needed.

Many of my known users who are new got nothing since they have joined. It's very outdated and conservative also its interface is very dull and very unappealing to clients too.

Many say it's easy to use but hold on. You won't get any tests and that's frustrating, what's even more frustrating is that the App doesn't record the test properly  and some surveys don't work.

In general, the credit system is overly complicated and my #1 pain point.

Not mentioning the overheads and paperwork we avoid as a result of not conducting them ourselves.

US Dollar

SurveyMonkey is a cloud-based survey tool that helps users create, send and analyze surveys. Users can email surveys to respondents and post them on their websites and social media profiles to increase response rate. Users can run customer satisfaction surveys to get feedback on products and services, and they can send employee engagement surveys to understand employee satisfaction within the company. The tool allows users to send surveys and check on results from a mobile device.


SurveyMonkey helps users reduce data bias by using question, page, block and order randomization. It provides users with multiple question types including video, matrix, rating, star, slider, A/B testing and ranking questions. Users can personalize respondent experience with advanced survey logic, branching, question and page skip logic and advanced piping. Users can use survey templates or access question banks to prepare surveys.


SurveyMonkey allows users to customize their surveys by adding logos, themes and corporate colors. Pricing is per month. Support is provided via email and phone.



LongDescription

Commenting/Notes

Real-Time Analytics

Engagement Tracking

Surveys & Feedback

Skip Logic

Customizable Reports

Access Controls/Permissions

URL Customization

SSL Security

Sentiment Analysis

Conditional Logic

Customizable Fields

Collaboration Tools

Template Management

Data Import/Export

Randomization

Email Distribution

Email Marketing

Multi-Channel Data Collection

Survey/Poll Management

Real-Time Data

Question Piping

Benchmarking

Question Library

Question Branching

Social Media Integration

Email Management

Visual Analytics

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Customizable Questions

Reminders

Customizable Templates

Live Results Sharing

Online Polling

Multi-Language

Support Audio/Images/Video

Customizable Branding

Reporting/Analytics

Trend Analysis

Feedback Management

Customizable Forms

Data Analysis Tools

Third-Party Integrations

Survey Builder

Mobile Survey

Multi-Channel Distribution

Offline Response Collection

Search/Filter

NPS Survey Structure

Performance Metrics

Data Capture and Transfer

Mobile Access

Real-Time Notifications

Forms Management

Workflow Management

Autofill

Forms Creation & Design

Drag & Drop

Process/Workflow Automation

Web Forms

Text Analysis

Text Fields

360 Degree Feedback

NPS of Customers

Pulse Surveys

Customer Experience Management

Website Integration

Data Visualization

NPS of Employees

Ratings/Reviews

Real-Time Reporting

Single Sign On

Interactive Content

Multiple Question Types

Quizzes

Customer Segmentation

Multi-Channel Communication

Predictive Analytics

Dashboard

Customer Journey Mapping

Tagging

SMS Messaging

Customer Database

AI/Machine Learning

CES Survey Structure

CSAT Survey Structure

File Storage

SurveyMonkey is available across Individual, Team, and Enterprise plans:

Individual - 
Premier Annual: $67.96/month
Advantage Annual: $27.17/month
Standard Monthly: $12.22/month

Team - 
TEAM ADVANTAGE: $21.07/month
TEAM PREMIER: $51.66/month

ENTERPRISE - Please contact SurveyMonkey directly


Email/Help Desk

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

SurveyMonkey

Live Online

Webinars

Documentation

Userlytics is a cloud-based remote user testing and research platform, which helps businesses gain insights into user's journey by recording screen of test participants as they interact with websites, web or mobile applications, prototypes, or competitor's site. Features include picture-in-picture recording, hyperlinked annotations, device targeting, card sorting, tree testing and automated transcriptions.


Administrators can define test goals and demographic filters such as country, gender, age, or technology profile or add custom screener questions and qualify target users based on answers. Supervisors can create different tasks for participants and their performance through time on task, success/failure questions, SUS, NPS and more. Userlytics includes a live conversation feature, which lets hosts conduct test sessions, schedule call with participants and invite multiple viewers to the test.  


Userlytics comes with mobile applications for Android and iOS. It is available on monthly subscriptions and support is extended via documentation, email and phone. 



Real Time Analytics

User Research Analysis

Customizable Categories

Prototype Creation

Usability Testing

User Journeys

Assessment Management

Unmoderated Testing

Video Support

Demographic Data

For Mobile

For Websites

Screen Activity Recording

Negative Feedback Management

Software Testing Management

Design Management

AB Testing

User Management

Video recording/Transcriptions

Audience Targeting

Conversion Rate Optimization

Real Time Data

Annotations

Geotargeting

Moderated Usability Testing

Custom project – $99 per participant
Enterprise – $69 per participant
Limitless - $69,000 unlimited participants & concurrent studies

SurveyMonkey vs Userlytics

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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