Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
5.0 / 5
Value for Money
5.0 / 5
Customer Support
5.0 / 5
Functionality
5.0 / 5
Pros
"Easy to install. Super easy to navigate the dashboard. "
"It's easy integration into our software. Great Customer Service!! "
"Swell if a really user friendly software. Very easy to login, smooth transactions when using. I highly recommend!"
Cons
"I wish there was a phone app for it but it seems it is in the works!"
"I haven't quite mastered the website and it seems very overwhelming but that is partly my fault as I haven't taken time to really work with it since we are so busy."
"Wish it had video capabilities. I think they’re working on this for the future. "
Swell Reviews
Filter by:
April 2018

Mallory from DevSquad
Company Size: 11-50 employees
Industry: Computer Software
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2018
Swell CX is all about enabling businesses to engage w/ customers in an easier, more meaningful way.
Swell CX gives you the tools to better manage your customer experience and more meaningfully interact with your consumers. That's a powerful benefit, and one that will help you achieve greater success in your business.
Pros
Swell CX does a lot of cool things, but it's most valuable feature is perhaps its ability to create two-fold awareness for its users. What I mean by that, is that Swell CX helps businesses understand their customers, while also helping them gain exposure to new customers. The software does this in two major ways: first, by gathering ALL of your business' customer reviews, and displaying them all in one place; and second, by offering your business a means to interact w/ customers in a fully customizable way. This means you can engage w/ your customers exactly how YOU want to, and that your business' Google reviews, Yelp reviews, Facebook reviews, even those provided exclusively to Swell, are organized, analyzed, and displayed in one simple dashboard. This gives business owners incredible insight into customer experience, and a better way to interact w/ their consumer. Here are some cool things Swell CX offers: - easy to use, intuitive software - useful review & reviewer metrics - access to all public reviews and all private Swell reviews - integration w/ powerful review sites like Google & Facebook - a dashboard that displays all of your business' reviews - customizable email & sms campaigns - campaign metrics - ability to manage multiple locations Ultimately, Swell CX helps you better understand your customers which helps you better understand your business. With Swell, you have more control over customer engagement and perception. Plus, it's easy!
Cons
There are a lot of tools built into this software, and I want for them ALL to be used! My only fear is that businesses won't utilize the software to its full potential.
February 2021
Nicole from Bullard Children's Dentistry
Company Size: 11-50 employees
Industry: Hospital & Health Care
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
February 2021
BirdEye was good; Swell is GREAT!
I’m writing this review because I have been very happy with Swell in our first 3 months of use. The software has exceeded my expectations! I have also been absolutely thrilled with Swell’s customer service. I always get an answer or solution within the day of my inquiry. Fantastic!
Pros
Swell is very easy to implement, and the dashboard is intuitive and user-friendly. My favorite Swell feature is one I thought might be a negative: customers leave a review after only one click. Why would a one-click system be a negative? We previously used BirdEye and were very happy with them. Unfortunately, a programming glitch did not allow our practice management software to function with BirdEye on our server, so we had to part ways. But one BirdEye feature I really appreciated was a system to help guide unhappy customers to contact us directly instead of leaving a poor review on Google or Facebook. As a marketer, I try to avoid negative reviews like the plague! What I didn’t realize was that BirdEye’s “safety valve” involved extra screens for even the most enthusiastic customer to click through. When we switched to Swell, our sales representative convinced me that, based on our practice’s outstanding history of 5-star reviews, we likely didn’t need that safety net. Additionally, he was certain the one-click-to-leave-a-review system would lead to more customers leaving reviews. He was absolutely correct! We averaged 1-2 reviews a week with BirdEye, but have already had several days in which we received 5-7 reviews per day(!!) with Swell!
Cons
The two details I have asked Swell to address are: - A small review counting badge that we can install in the header of our website (they are working on it). - For our replies to reviews to be visible in the Swell review scroll that we have on our website. Again, I hear the technical wizards at Swell are working to fulfill this request.
Reasons for Switching to Swell
As previously stated, a software compatibility issue between BirdEye and our practice management system required us to part ways. I was very sorry to leave BirdEye, but what a blessing in disguise! We have captured FAR more reviews with Swell than we ever did with BirdEye.
August 2019
amanda from shertok smiles
Company Size: 2-10 employees
Industry: Medical Practice
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
4.0
Functionality
5.0
August 2019
easy to use
Pros
easy to use, automatically sends out review requests
Cons
seems to not be pulling any reviews after the first month
August 2019
Jack from Swartout Dental
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
We love SwellCX
We are able to quickly gain reviews from patients of our dental practice. These reviews can easily be responded to through the platform. We have grown with new patients seeing the number of reviews we have as well. It is a very cyclic process that is growing moving forward.
Pros
This software seemlessly integrated with our system to send review requests daily. Since the implementation we have gotten about 25-30 reviews per month. This was compared to the 5 per month we were getting in the previous timeframe with a different platform.
Cons
We have had no issues with the program. Any customization was addressed quickly from support and resolved our concerns. The only thing that could make it better would be saving some money. However, it is already well worth the price that we pay.
Reasons for Choosing Swell
Online reviews and ease of use as well as promotional value were all reasons we chose SwellCX.
Reasons for Switching to Swell
We made the switch after seeing colleagues get better results with this platform. The cost is higher but the results are more than worth the difference in price.
May 2020
Jake from Gargle, Inc
Company Size: 11-50 employees
Industry: Hospital & Health Care
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2020
Best Tool on Market to boost patient engagement
their customer support and training support is terrific. It was easy to setup and even easier to use.
Pros
The webchat tool is designed as a lead generation tool first, which helps patients, website visitors, and staff engage via text instead of tethering them to the computer. I also love the automated system to invite patients to leave reviews straight to Google without too many clicks. consistently seeing 25% more reviews come through Swell than any other tool being used in the dental industry.
Cons
The fact that we can't do automated appointment confirmations or reminders via SMS or online booking. They already integrate with most practice management softwares so I can't imagine this would be difficult to do.
Reasons for Choosing Swell
Swell was the easiest to understand, easiest sales and support team to talk to, and best priced for all we received.
Reasons for Switching to Swell
Review Trackers did not integrate with Dental PM systems. Required too much manual effort.
May 2020
Daniel from Horizon Dental
Company Size: 2-10 employees
Industry: Medical Practice
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2020
Doubled the number of Google Reviews!
Pros
How many more reviews we received the very next month using the software
Cons
I wish we could make it so that patients who wrote a review would NOT receive another request in the future
Reasons for Choosing Swell
The cost was a lot less for Swell over Podium
Reasons for Switching to Swell
I heard good things about Swell and figured I would give them a try. We really needed more reviews being a startup
August 2019
Britney from GPS Dental
Company Size: 51-200 employees
Industry: Hospital & Health Care
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Nothing Compares to Swell CX!
My overall experience has been great! Anytime something hasn't worked properly or I needed help, [SENSITIVE CONTENT HIDDEN] is quick to respond and resolve whatever it may be! So thank you for making the streamlining process for our practices a breeze!
Pros
What I love most about Swell CX is how easy it is to use. Everything is on one dashboard which makes implementing it at the office level so much more convenient and you can't beat the price for the product that you are receiving.
Cons
What I like least about the software is how the review widget appears on the website and it doesn't automatically pull new reviews that come through just the ones up until the point of installing the widget.
Reasons for Switching to Swell
I made the switch because I like the overall product of Swell CX better and the cost.
August 2020
Heather from LOCKHART DENTISTRY
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2020
GLAD WE CHANGED!
So far it has gone very well!
Pros
We had it set-up so Swell would start the day our other company ended. The transition was seamless! We've already received 7 Google reviews in just a few days! I am very hopeful that we will continue to get new reviews and our business relationship with Swell continues well!
Cons
I haven't quite mastered the website and it seems very overwhelming but that is partly my fault as I haven't taken time to really work with it since we are so busy.
Reasons for Switching to Swell
Swell was less money and I heard other offices are using it.
August 2019
Ethan from All Kids Pediatric Dentistry
Company Size: 11-50 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Smooth onboarding & truly increase our reviews
We were looking for a solution that increased the amount of reviews we currently get on Google, Facebook and other sites. We considered many solutions, and even adjusting our current solution, but when we talked to Swell we found them not to be the lowest cost option, but their quality shined. They definitely are lower cost than the other competitors we looked at (Birdeye & Podium), but what really motivated us was no contract and the fact that they were a genuine and sincere operation. Once we turned their solution on, it massively increased our rate of reviews - at least 5x.
Pros
Easy integration with our Eagleosft dental software. They increased our reviews by 5x. Support has been rarely used, but when we have had to talk to them: great.
Cons
There isn't anything we like least. Their support is responsive. Their website is fast and easy to use. Their software syncs with our server well. They have plenty of great recommendations. I don't know what to say "least" about. :)
Reasons for Choosing Swell
Price, no contract, and promised performance.
Reasons for Switching to Swell
We were not seeing the level of response from Weave as we had hoped for.
August 2019
Omar from Troy Metro Dental
Company Size: 2-10 employees
Industry: Medical Practice
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Amazing platform
Awesome experience and always get a response quickly if I have any questions or concerns.
Pros
The way the software was developed makes it very easy for a patient to review my practice and the numbers have been growing as a result. One of the best ways to drive referral marketing.
Cons
Multiple reminders can be a pro and a con. Everytime patient comes in he/she gets a reminder to review. Im sure those that dont wont to review may find it annoying.
Reasons for Choosing Swell
Customer service and just happened to demo swell first and worked great! No need to try anything else.
August 2019
Lilly from Private Dental Group
Company Size: 11-50 employees
Industry: Medical Practice
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
We love Swell!
Swell team made all the on-boarding process so smooth and painless. Once we went live with Swell our reviews were non-stop!
Pros
Results! We have results!!! Any other product we demo'd was not able to show facts, and prove how they product helped that other practice to achieve their goal.
Cons
Nothing! We love it! We love every aspect of Swell. It takes asking for reviews and following up completely off your plate. You and your team can focus on providing a great patient experience, and Swell will do the rest.
Reasons for Choosing Swell
Proven results.
Reasons for Switching to Swell
We did not see results.
August 2019
Eric from Get Practice Growth
Company Size: 11-50 employees
Industry: Marketing and Advertising
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
August 2019
Online review generation needs to be simple - Swell does it the best!
Phenomenal product and support!! I run a marketing agency that works with hundreds of dental practices, and Swell is by far our favorite partner. Their system works seamlessly and is so simple for our dental clients to use. We have seen reviews increase by 50-100X in the first 6-months. We recently had a practice that wanted to get to 100 reviews. They were at 47 reviews for the first 3-years in practice. By the end of the second month using Swell, we had accomplished our goal of 100 reviews. That was more reviews in 2-months than that practice had in 3-years. Thanks for all the success!!
Pros
Managed service. Swell will do the install for you, and once it is installed, it is extremely easy to use for dental practices.
Cons
Drill down and data aggregation functionality is not the best
Reasons for Switching to Swell
Better support and managed service
August 2020
McKenna from Prodigy Salon
Company Size: 11-50 employees
Industry: Consumer Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2020
Life Saving
The customer service always goes above and beyond, from set up to daily use, they are always helpful and on top of it.
Pros
Swell is overall super easy to use, especially with their new app. When we first opened the salon we had multiple fully booked stylists, and it made it seamless getting in contact with all the guests. They helped us send review requests and we were able to build our reviews up over 100 within the first few months, so now we are one of the top salons on Google. It also lets you read and reply to them right away. I love being able to text our guests, it is the feature we use daily. Swell saved my life when the salon had to close due to Covid-19. It made us feel so much better that we were able to reach all of our guests at the same time to keep them up to date with what was going on, and then made it easy to get everyone rescheduled when we reopened. At this point I feel like Swell is a necessary part of our day to day life, and refuse to work without it. Would recommend Swell to anyone and any business.
Cons
I honestly wouldn't change anything. I didn't know there was anything like Swell out there, and it checked all of our boxes.
May 2020
Sean from Bolt Dental Marketing
Company Size: 11-50 employees
Industry: Marketing and Advertising
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2020
Excellent product
Overall it has been a great experience and they are extremely easy to work with
Pros
We work with many dentists and have found that they have a hard time sending out review invites. They get busy and the front office forgets often. Swell integrates directly with the office software and automates the entire system. The result is hundreds of great reviews.
Cons
As they are a newer software, they do not have a help page yet with articles so I have to ask directly. But they have very swift customer support so all my issues have gotten handling rapidly.
Reasons for Switching to Swell
Grade us was not automated
May 2020
Jim from Click-thru Consulting, LLC
Company Size: 2-10 employees
Industry: Marketing and Advertising
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2020
Excellent Resource
Great team. Great product. Great supper. Highly recommend them.
Pros
Love the ability to customize the request message and the timing of the send. Deep links to ALL review sites that matter.
Cons
Wish it had video capabilities. I think they’re working on this for the future.
Reasons for Choosing Swell
Price and customization flexibility.
Reasons for Switching to Swell
Better support. Greater functionality. More competitive price.
August 2019
Brandon from Wood Family Dental
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Awesome and Easy Service!
Sell CX has completely automated our review requesting process. We are finally obtained amazing 5 star reviews on Google thanks to Swell's easy to use interface and well formatted text messages and graphics.
Pros
I love that this software is completely automated. Myself and my staff do not have to spend literally any time to solicit reviews from our patients.
Cons
I have no complaints about this software.
Reasons for Switching to Swell
Lighthouse's review request process was convoluted and not well received by patients. Also it funneled them to an internal microsite.
August 2019
Matt from Dover Family Dentistry
Company Size: 2-10 employees
Industry: Hospital & Health Care
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
August 2019
Swell after 8 months
It has been good. We have gotten almost 200 reviews in less than a year.
Pros
It’s pretty effortless after you get it dialed in.
Cons
That if you allow google and Facebook as a review platform it also introduces the swell review. When you do that it takes reviews away from google and Facebook. I probably had 30 people review me in swells platform which is completely worthless because no one can see them but me. They need to remove that option. When I contacted customer support they said it could not be removed.
Reasons for Choosing Swell
They had a free trial.
August 2019
Olu from O2 Dental Group
Company Size: 11-50 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Amazing!
By far the best product of its type that I have ever used and I have used several.
Pros
Swell is the most effective review system that I have seen! It is very easy to use, integrated with our software seamlessly and our review count has gone through the roof!! Simply amazing!
Cons
I really don't have a lot of complaints regarding this software. It does the job very well.
Reasons for Choosing Swell
Recommendation from colleague.
Reasons for Switching to Swell
Podium was not effective
April 2018

Jeff from Burg Children's Dentistry and Orthodontics
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2018
Absolutely love Swell! I have looked into and used other options, and Swell is the best.
We immediately saw a big uptick in the number and quality of reviews left by our clients.
Pros
Super easy to use. In one click clients can leave easy ratings and reviews on google, facebook, yelp, whatever. They send a report every month detailing the number of reviews requested, the number posted, average rating, and the number that were posted on the various search sites.
Cons
Getting a review from a client is more effective when the client is still in your presence. Once they leave your location, response rates go down. That isn't a factor related to the software, but just a fact of human nature. As long as your client isn't on your wifi, try and get the review before they leave your place of business.
August 2019
Talar from Nova Dental
Company Size: 2-10 employees
Industry: Hospital & Health Care
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Game Changer
Excellent customer support and software has worked without any problems.
Pros
Ease of use and immediate results. Customer support is very helpful and want you to succeed.
Cons
I wish there was a phone app for it but it seems it is in the works!
Reasons for Choosing Swell
I liked how it integrated into my current software
Reasons for Switching to Swell
Was unhappy with their system on getting reviews. Also most reviews went to their site vs popular review sites. You had to pay extra to have full control of where you want your reviews to go. For a lesser price I was able to get this feature and more with Swell CX
February 2020
Talon from South Arlington Smiles
Company Size: 2-10 employees
Industry: Hospital & Health Care
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
Pure Genius
10/10, couldn't be happier.
Pros
How hands off and accessible it is. It's hard to imagine something being easier to work with.
Cons
When my CC was changed I wasn't notified it was no longer working. Of course it's my responsibility as well.
Reasons for Choosing Swell
Ease of use
August 2019
Cheryl from Nautical Dental & Braces
Company Size: 11-50 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Best Review Software for the dental industry!!
Excellent!! Great company that takes great care of their clients!
Pros
It's easy integration into our software. Great Customer Service!!
Cons
not able to control time when review request is sent. (we close late- 7 pm and reviews often go out next day)
Reasons for Choosing Swell
Simple software, recommendations, software integration, customer service
Reasons for Switching to Swell
Very frustrated with it not working and review banking.
October 2018
Bronte from Dental Branding
Company Size: 11-50 employees
Industry: Marketing and Advertising
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2018
Swell produces great results!
I've been pleased to see that no matter where the practice is that I'm working with, we see great results from the product- and are able to improve their online reputation through directly and easily asking for reviews. The text that the patients receive is really easy to walk through and review through simple steps, and then take the review public. I've been pleased with the customer service and the product itself.
Pros
I really like that the dashboard is easy to access and send out reviews. I work in a dental marketing agency and we use Swell as one of our trusted products we sell to clients. They are able to easily link the reviews to their practice management software and automatically send them out, they also have a manual product where you can send the reviews yourself through inputting the information about the person you're requesting a review from. It's super easy and simple!
Cons
I have noticed some bugs with being able to access all of my clients reviews platforms, but all have been easily sorted out with Swell's great team.
September 2019
Vivian from City of Oaks Dental
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
Helped us gain more honest reviews
Pros
We were able to ask our existing patients for reviews
Cons
I don't have any cons about this software
Reasons for Choosing Swell
Price and ease of use
October 2018
Deanne from IQ Family & Cosmetic Dentistry
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2018
Swell CX Happy Subscriber
Right from the beginning it was easy and no pressure. I first met with some people with Swell CX at an AADOM conference and they were no pressure!...I loved that! Even though I didn't go back to the office Monday morning and call them right away I knew exactly who I would contact when we were ready to implement a service like this. We sat pretty stagnate for many months with the same 12 reviews, we immediately had a response when we no longer had to ask patients for their feedback, it was automated and done for us! In the first month we doubled our reviews and our team didn't feel stress to have to ask for it. The implementation process was so easy it took about 15 minutes and they were so mindful and respectful of my time. Great company, great service, great people.
Pros
This is mindless! What do we have in our day that we can say is mindless? We no longer had to figure how to have that sometimes challenging conversation to ask for a compliment.
Cons
The software is great! Even when we had a sync failure their tech team called us as soon as they realized a problem...One less call for me to make.
August 2019

Mari from CENTRAL ENDODONTIC SPECIALISTS, PA
Company Size: 2-10 employees
Industry: Hospital & Health Care
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
I love Swell CX
My reps are the best! He was great to work with. It was a seamless setup and easy to use dashboard. I love the results we are getting with Swell CX. I have recommended Swell CX to many business owners as well as getting my husband to use it for his business. It has made a huge difference in his business!
Pros
Easy to install. Super easy to navigate the dashboard.
Cons
There is not anything I don't like about Swell CX.
May 2020
Nathan from Signature Smiles Dentistry
Company Size: 2-10 employees
Industry: Medical Practice
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
May 2020
Great for Reviews
Overall a great experience with Swell. Highly recommend it. I still recommend them to my friends. Features are not dramatic, however reviews are amazing.
Pros
The software is very simple to use. The goal for my business was to increase Google Reviews. Swell helps us achieve this! It was amazing a how quickly we started getting good quality reviews.
Cons
I wish there were more features such as text to confirm patients. It is also a little time consuming to get patients into Swell in order to text them.
Reasons for Choosing Swell
Price is very affordable.
August 2019
Ryan from Retain & Smile Dental Marketing
Company Size: 2-10 employees
Industry: Medical Practice
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Amazing Results!
Working with Swell CX has been great from the start! The team was super great
Pros
We've used a couple of different review platforms for our clients and this one has by far pulled in the greatest results. One of our dentists now has over 300 5 star reviews and he's thrilled! Swell has helped up make out clients very happy, so that makes us very happy!
Cons
Easier ability to disable requests/sends
Reasons for Choosing Swell
Price and effectiveness and the fact that it was installed and upgrade managed by Swell CX!
April 2018
Todd from Ellen's Pretzels
Company Size: 2-10 employees
Industry: Food & Beverages
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2018
Swell seriously helped out reviews and reputation
We received more real and authentic reviews that we could have ever gotten on our own. This made asking for reviews and actually getting feedback from customers extremely easy.
Pros
The software is incredibly easy to use. You log into the dashboard and can easily navigate the program without having any sort of training or experience with this type of software. Sending out emails and texts is very quick to do and only takes a few minutes to do each day.
Cons
Nothing immediately. They are coming up with enough great features that we are extremely excited about.
August 2019
Madelyn from Ascent Practice Growth Strategies
Company Size: 11-50 employees
Industry: Marketing and Advertising
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Great Software - easy to use!
Excellent tool to increase reviews
Pros
Easily integrated with existing software. Great customer support
Cons
We haven't found anything that we dislike or has been a negative about Swell
May 2020
Scot from Highland Dental
Company Size: 11-50 employees
Industry: Hospital & Health Care
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2020
Swell Reviews
We were getting reviews for our dental office, but not necessary reviews on Google. Swell allowed us to increase our Google reviews up to 40 more reviews on average per month. This will definitely help us get more new patients.
Pros
Swell has been fantastic in increasing the number of Google Reviews for our office. It was super easy to get set up to and sync with our management software.
Cons
We haven't had any issues with Swell or any real cons.
Reasons for Switching to Swell
Needed more google reviews and Swell promised and delivered.
August 2019
Andrea from Today's Dentistry
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
A great investment
In the past, we had requested that patients review our business on-line with little response. Once the software was set up, we have several reviews each day.
Pros
We get so many reviews. Our Google reviews have helped our business stand out from the others.
Cons
I have no complaints. You can set it up to target a specif social media account.
August 2019
Nick from Kravanya/Boente Family Dentistry
Company Size: 11-50 employees
Industry: Hospital & Health Care
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
August 2019
Benefits for a dental office
Keeps us constantly improving our patient’s experience as well as allowing our patient’s testimonials speak for the quality of care we offer
Pros
Ease of application, automatic connectivity with my patients, well organized dashboard
Cons
Some patients had difficulty doing the survey if they did not have a google account
Reasons for Switching to Swell
Easier to customize
March 2018
Justen from PreDentive
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2018
Very easy to use. Fast integration. Great value.
Pros
Really effective. Our customers can easily use it and the results have been great. It only takes a few clicks for our patients to leave us great reviews.
Cons
We haven't run into any problems yet. It integrated easily with our practice management software. Not sure what con we have experienced yet.
August 2019
Mariana from Dr. Tamir M. Segal, DMD
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Great investment!
Since having integrated Swell into our practice, our online presence has gained a lot of momentum by having increased our google reviews.
Pros
Swell has made it easy to reach out to patients for reviews and feedback after their services.
Cons
n/a everything has worked as promised when we joined
August 2019
Adrian from Dental Office
Company Size: 11-50 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Does What It Says It Does
Swell has really helped us grow our Google reviews easily and consistently.
Pros
Completely Automated System so that we do not have to manually take care of Google reviews. Very effective at gathering reviews too.
Cons
Nothing really, sometimes there have been small sync errors that are immediately corrected for the next day.
Reasons for Switching to Swell
We wanted an automated solution instead of doing everything manually.
August 2019
Renee from Seneca Family Dentistry
Company Size: 2-10 employees
Industry: Medical Practice
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Great Software
We have found swell to be very helpful when asking for patient reviews. It sends out messages at the right time (later in the evenings) when most patients have time to relax and focus on writing a review. The experience for the patient seems to be easy to respond.
Pros
Swell if a really user friendly software. Very easy to login, smooth transactions when using. I highly recommend!
Cons
At this time there is not really anything I dislike!
August 2019
Matthew from The Dentists at Gateway Crossing
Company Size: 2-10 employees
Industry: Medical Practice
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
August 2019
Increased Our Reviews Tremendously!
Pros
It is a "set it and forget it" solution for getting reviews for your business
Cons
We had a snafu that sent review requests to a lot of our older clients who have left the practice, and some left negative reviews
Reasons for Switching to Swell
YAPI was not getting us any reviews
November 2018
MARCI from Burg Childrens Dentistry & orthodontics
Company Size: 51-200 employees
Industry: Hospital & Health Care
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
November 2018
Social Swell is great for our company!
We have had a great experience overall. Our rep is awesome! He responds and acts quickly! It has been really beneficial for our company!
Pros
It is easy to use. The dashboard is clear and simple
Cons
The last big update we had a few minor issues after
April 2018
Daniel from Acre Wood Dental
Company Size: 11-50 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2018
Love the simplicity and seemliness of the program. It is easy for our patients to use.
Pros
Love the simplicity and seemliness of the program. It is easy for our patients to use. With it being linked with our practice management software. It takes the task off our hands of asking each and every patient for reviews. Being automated is amazing
Cons
There is nothing that i do not like about this software. It has been great and easy to use for myself and my staff
August 2019
Jay from Heart OF Vinings Dental
Company Size: 11-50 employees
Industry: Hospital & Health Care
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
The best marketing!
Great, responsive customer care, program works great
Pros
Easy to use, gets results, when we were using Yapi we were getting 5 reviews per month, with Swell we get 5 per week.
Cons
Would like to be able to use other platforms on it , not just google- aka Yelp
Reasons for Choosing Swell
Cheaper and better reviews
Reasons for Switching to Swell
People were reporting better results with this software
August 2019
Luke from Prairie Fields Dentistry
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Good stuff
Pros
SwellCx has been a great product. Patients find it easy to use, and don’t feel badgered by reminders. We’ve gotten a steady flow of reviews finally, after trying out 3 other services and being let down.
Cons
Emails and review requests are being put into patient spam folders. Wish they had an automated surgery they could make too.
Reasons for Switching to Swell
They sucked.
August 2019
Angela from Oral & Facial Surgery Associates, PA
Company Size: 11-50 employees
Industry: Medical Practice
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Review for Swell
Pros
We are getting more patient reviews.
Cons
That it does not work with our software and I have to edit our reporting to make it fit the guidelines.
Reasons for Switching to Swell
Cost and effectiveness
September 2019
Rebecca from Precoa
Company Size: 201-500 employees
Industry: Insurance
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
September 2019
Swell is perfect for our needs!
Pros
This software provides an easy way for us to communicate directly with our customers. They offer quick support and will work with any needs you may have!
Cons
Only thing we don't like about the software is how it is not easy to find exactly who sent a new message from the email responses we receive.
May 2020
kari from Dental
Company Size: 10,000+ employees
Industry: Health, Wellness and Fitness
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
May 2020
Simple, No Learning Curve, Gets the Job Done Right!
Automated our customer communication.
Pros
Simple, No Learning Curve, Gets the Job Done Right!
Cons
None, so far that I was able to find in 1-2 years of use.
November 2018
Derrick from APDA
Company Size: 11-50 employees
Industry: Medical Practice
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2018
Swell Review
We previously used another review service and we were getting great reviews but the general public had to really search to find them. With Swell, it's as simple as googling our company name and potential customers can see the great reviews our current patients are leaving.
Pros
Swell is very easy to use for both our office administration as well as our customers.. The integration was seamless and allowed us to continue working with no issues. Swell makes it extremely simple for our customers to hop on their phones and leave us a quick review.
Cons
The online portal isn't a completely finished product yet so you can't get the maximum out of your analytics but, I'm sure once that's up and running it will be worth the wait.
August 2019
Ticole from 360 Family and Implant Dentistry
Company Size: 2-10 employees
Industry: Marketing and Advertising
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Great!
Great experience. Person who set it up was very kind. System is amazing. We have gotten a lot of honest reviews. We love it.
Pros
I love that this actually works. Very easy to use and set up. We have gotten great ROI
Cons
Very small con: I wish the system knew that a pt already wrote a review to not "bother" them again.
August 2019
Nicole from The Tooth Company
Company Size: 2-10 employees
Industry: Medical Practice
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
4.0
August 2019
Awesome service for a great price!
Pros
Ease of use of the software and the great affordable price
Cons
Does not integrate into my software and google reviews are not synced as I was told they would be
Reasons for Choosing Swell
Price
August 2019
Shandra from Adventure Dental
Company Size: 11-50 employees
Industry: Higher Education
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
August 2019
Easiest way to garner Google reviews
Swell has been great in generating reviews for our practice.
Pros
Ease of use. There's nothing I need to do on my end to make sure the review requests get sent out.
Cons
Getting in touch with the staff regarding changing billing preferences was tedious. Had to email them several times.
May 2020
Peter from West park dental
Company Size: 2-10 employees
Industry: Hospital & Health Care
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2020
Great job
Excellent and customer service are re assuring should any concerns arise
Pros
Value. This will get your reviews up to speed and it is very affordable. The program pays for itself in leads.
Cons
Software is good i have no complaints. The system is automated so I barely go in.
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