About Swell

Swell makes it easy for local businesses to gain visibility into their customers' experience by taking the complexity out of it. By enabling businesses to gather real-time feedback, online reviews, customer satisfaction surveys and much more, Swell makes going the extra mile seem like a 2 p.m. coffee break.

Through a mobile-first approach, you can connect with your customers in ways that matter and are convenient to them. By enhancing the customers' experience through gathered insights and driving new online reviews, you'll gain more business while focusing on your business.


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Supported Operating System(s):

Web browser (OS agnostic)

142 Reviews of Swell

Average User Ratings

Overall

4.89 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(128)

128

4 stars

(13)

13

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 142 results

April 2018

User Profile Picture

Mallory from DevSquad

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Swell CX is all about enabling businesses to engage w/ customers in an easier, more meaningful way.

Swell CX gives you the tools to better manage your customer experience and more meaningfully interact with your consumers. That's a powerful benefit, and one that will help you achieve greater success in your business.

Pros

Swell CX does a lot of cool things, but it's most valuable feature is perhaps its ability to create two-fold awareness for its users. What I mean by that, is that Swell CX helps businesses understand their customers, while also helping them gain exposure to new customers. The software does this in two major ways: first, by gathering ALL of your business' customer reviews, and displaying them all in one place; and second, by offering your business a means to interact w/ customers in a fully customizable way. This means you can engage w/ your customers exactly how YOU want to, and that your business' Google reviews, Yelp reviews, Facebook reviews, even those provided exclusively to Swell, are organized, analyzed, and displayed in one simple dashboard. This gives business owners incredible insight into customer experience, and a better way to interact w/ their consumer. Here are some cool things Swell CX offers: - easy to use, intuitive software - useful review & reviewer metrics - access to all public reviews and all private Swell reviews - integration w/ powerful review sites like Google & Facebook - a dashboard that displays all of your business' reviews - customizable email & sms campaigns - campaign metrics - ability to manage multiple locations Ultimately, Swell CX helps you better understand your customers which helps you better understand your business. With Swell, you have more control over customer engagement and perception. Plus, it's easy!

Cons

There are a lot of tools built into this software, and I want for them ALL to be used! My only fear is that businesses won't utilize the software to its full potential.

February 2021

Nicole from Bullard Children's Dentistry

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2021

BirdEye was good; Swell is GREAT!

I’m writing this review because I have been very happy with Swell in our first 3 months of use. The software has exceeded my expectations! I have also been absolutely thrilled with Swell’s customer service. I always get an answer or solution within the day of my inquiry. Fantastic!

Pros

Swell is very easy to implement, and the dashboard is intuitive and user-friendly. My favorite Swell feature is one I thought might be a negative: customers leave a review after only one click. Why would a one-click system be a negative? We previously used BirdEye and were very happy with them. Unfortunately, a programming glitch did not allow our practice management software to function with BirdEye on our server, so we had to part ways. But one BirdEye feature I really appreciated was a system to help guide unhappy customers to contact us directly instead of leaving a poor review on Google or Facebook. As a marketer, I try to avoid negative reviews like the plague! What I didn’t realize was that BirdEye’s “safety valve” involved extra screens for even the most enthusiastic customer to click through. When we switched to Swell, our sales representative convinced me that, based on our practice’s outstanding history of 5-star reviews, we likely didn’t need that safety net. Additionally, he was certain the one-click-to-leave-a-review system would lead to more customers leaving reviews. He was absolutely correct! We averaged 1-2 reviews a week with BirdEye, but have already had several days in which we received 5-7 reviews per day(!!) with Swell!

Cons

The two details I have asked Swell to address are: - A small review counting badge that we can install in the header of our website (they are working on it). - For our replies to reviews to be visible in the Swell review scroll that we have on our website. Again, I hear the technical wizards at Swell are working to fulfill this request.

Reasons for Switching to Swell

As previously stated, a software compatibility issue between BirdEye and our practice management system required us to part ways. I was very sorry to leave BirdEye, but what a blessing in disguise! We have captured FAR more reviews with Swell than we ever did with BirdEye.

August 2019

amanda from shertok smiles

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

5.0

August 2019

easy to use

Pros

easy to use, automatically sends out review requests

Cons

seems to not be pulling any reviews after the first month

August 2019

Jack from Swartout Dental

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

We love SwellCX

We are able to quickly gain reviews from patients of our dental practice. These reviews can easily be responded to through the platform. We have grown with new patients seeing the number of reviews we have as well. It is a very cyclic process that is growing moving forward.

Pros

This software seemlessly integrated with our system to send review requests daily. Since the implementation we have gotten about 25-30 reviews per month. This was compared to the 5 per month we were getting in the previous timeframe with a different platform.

Cons

We have had no issues with the program. Any customization was addressed quickly from support and resolved our concerns. The only thing that could make it better would be saving some money. However, it is already well worth the price that we pay.

Reasons for Choosing Swell

Online reviews and ease of use as well as promotional value were all reasons we chose SwellCX.

Reasons for Switching to Swell

We made the switch after seeing colleagues get better results with this platform. The cost is higher but the results are more than worth the difference in price.

May 2020

Jake from Gargle, Inc

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Best Tool on Market to boost patient engagement

their customer support and training support is terrific. It was easy to setup and even easier to use.

Pros

The webchat tool is designed as a lead generation tool first, which helps patients, website visitors, and staff engage via text instead of tethering them to the computer. I also love the automated system to invite patients to leave reviews straight to Google without too many clicks. consistently seeing 25% more reviews come through Swell than any other tool being used in the dental industry.

Cons

The fact that we can't do automated appointment confirmations or reminders via SMS or online booking. They already integrate with most practice management softwares so I can't imagine this would be difficult to do.

Reasons for Choosing Swell

Swell was the easiest to understand, easiest sales and support team to talk to, and best priced for all we received.

Reasons for Switching to Swell

Review Trackers did not integrate with Dental PM systems. Required too much manual effort.