--- title: "TapMango Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of TapMango. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if TapMango is a good fit for you!" source_url: "https://www.softwareadvice.com/customer-experience/tapmango-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Customer Experience Software](https://www.softwareadvice.com/customer-experience/) / [TapMango](https://www.softwareadvice.com/customer-experience/tapmango-profile/) / TapMango Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/customer-experience/tapmango-profile/) Reviews [Alternatives](https://www.softwareadvice.com/customer-experience/tapmango-profile/alternatives/) # TapMango User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 186 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.9/5 - Value for money: 4.6/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 158 reviews (85%) - 4 stars: 21 reviews (11%) - 3 stars: 5 reviews (3%) - 2 stars: 0 reviews (0%) - 1 star: 2 reviews (1%) ### Most mentioned pros - The platform’s features, like automated rewards, SMS campaigns, and branded apps, make it easy to provide a seamless and engaging experience for our clients. - The effective online ordering through our Clover point of sale system is very convenient and works well so far our customers love the rewards program and as we learn to enhance it, we believe the options are great and will greatly enhance our business. - The ability to customize rewards and have a platform that is safe for customers to use and gain points and review in shop items is top notch. ### Most mentioned cons - There are some integration issues with the POS that create difficulties in running the business, particularly with chargebacks. - This is not TapMango's fault, but it still stinks. - Lack of early morning and weekend support ## TapMango customer reviews Showing reviews 1-25 of 186 (page 1). ### Amazing! Helps me promote growth within my business! - Overall rating: 5/5 - Reviewer: John M. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered Customer service has always been sapaticular. Ive been really happy with the tech help. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The new development Tapmango has implemented over the last 6-8 months has been amazing. I'm super happy with all the features like review boost and ordering via app. #### Cons I signed up with Tapmango being told they were working on integration with Lightspeed Ecom. I'm pretty bummed and disappointed that they have decided 2 years later not to do so after ive already worked so hard building out my loyalty program. #### Reasons for choosing TapMango Wasn't available at the time that I needed a loyalty program. --- ### Ok experience - Overall rating: 5/5 - Reviewer: Manuel P. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I give them a 6. Services is good, I feel customer service is good but once you have the service I feel like there is no more communication to improve or ideas. Once they have you they are good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros How they stay in touch with our customers #### Cons Once they set u up they forget about you. #### Reasons for choosing TapMango Someone I know uses tapmango at another restaurant and that’s why we went with tapmango --- ### May have been a great product, but we couldn't even get through set up - Overall rating: 3/5 - Reviewer: Erin D. - Product usage: Used unspecified for unspecified - Reviewed: November 2016 - Review source details: This review was submitted organically. No incentive was offered We already had a loyalty program in our boutique. It was adequate. Not amazing, not bad. So when Tap Mango called and said they could give me more features for less money, I was intrigued. I went through the presentation and we decided (it's a family business) to make the switch, even though our previous service provider actually beat their price when we called to cancel. This was all in the lead up to Black Friday and Small Business Saturday, the beginning of our biggest shopping season. I explained to the sales rep that business has been very slow this year for almost all of the small businesses in our area because of economic issues in our state and the uncertainty of the election, so I need this season to be a big success. I was assured that we would be up and running by Small Business Saturday, no worries. We would have a perfectly smooth transition. Unfortunately, the attempt to transition was anything but smooth. From proofs that weren't sent to me in time to get them printed by the deadline (I actually had to email and request the proofs) to a tablet that dies while connected to the charger and a variety of other issues in between, nothing was going well. I know we all have bad days, bad weeks even, but when everything you are doing is wrong, I expect customer service that is excellent to smooth it over with me. Win me over. Instead I felt like I was chasing them to get answers, and being told, that I just needed to understand that it can be rough and cut them some slack. It would get better. Here's an excerpt from an email from the supervisor: We have thousands of businesses that use our platform, from small single location shops like yours to National franchises in various industries. Although we deeply care about each and every one of our clients and we actually generate more revenue from franchised businesses, family businesses like yours mean much more to us on a personal level. We realize that it might be your life savings, it is years of hard work, it is a career. We get it and in fact a lot of what we do and how we designed the product is with this in mind. I hope this email is a slight sign of this as well. Are you kidding me? Now I have to figure out new promotions for Small Business Saturday because I had centered 75% of them on featuring our updated customer loyalty program, and yet, no one there really seems to care. So today, I cancelled and I hope you stay away or proceed at your own risk. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros I never even really got a chance to use it because of the poor customer service. I was looking forward to using the geofencing feature though. #### Cons The user interface could be a bit more user friendly. #### Vendor response Dear Erin, thanks for your honest review. First of all, we're glad you actually decided to proceed with TapMango. Secondly, we are very sorry to hear about your experience. We acknowledge that there were a few hiccups in your onboarding process, and rest assured that your experience has been highly unusual. Regardless, we have reviewed our onboarding processes and made appropriate changes to ensure this doesn't happen again. We strongly believe our Customer Success Team is second to none, and I'm sure you'll appreciate our level of service and the platform itself once you are completely onboarded. Again, we appreciate your feedback. Best of luck. Your TapMango Team. Replied November 2016 --- ### Outstanding Product for Restaurants, Built to Scale - Overall rating: 5/5 - Reviewer: Dave S. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered Overall, Tapmango has been a great asset for my business. We launched our restaurant in February 2020, and due to the ease of signing up new customers, within our first month we had over 500 people in our program with over 50 app downloads. These are awesome numbers for a new business, no matter what industry you're in. Also, the support has been amazing, whether it's one-on-one calls or emails with my Customer Success Manager or live chat with Customer Support, I can rest assure that my issue will be resolved asap. I would recommend Tapmango to any restaurant owner looking to improve their bottom line, increase loyalty, build an ecosystem, and boost their technology arsenal. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros For my business, these are the features that have been most impactful: 1. White-label App: Tapmango gave us the ability to have a mobile app for both iOS and android branded to our business from day one. Plus with mobile-ordering functionality for customers to order ahead, as a new business this is the most rewarding feature, as having our own app built with these same items would have cost thousands. 2. Ease of sign-up: With the in-store tablet, its super easy to introduce the program to customers and have them sign-up on the spot. All they need to do is input their phone number, check two boxes (terms of service, agree to receive SMS communications) and that's it. They can start building points from their first purchase. Plus, customers can also join the program via text, online forms or smartphone. 3. Marketing capabilities: With our business just being a little over a month old at the writing of this review, we have yet to realize the full potential of Tapmango. However, based on the features we've used to date and the ones [SENSITIVE CONTENT HIDDEN] (Customer Success Manager) has shown me in training, the sky's the limit when it comes to what is available. SMS messaging, push notifications, emails, vouchers, discounts, instant win (similar to a raffle), mobile ordering with live order updates, friend referral, birthday offers, customer segmentation based on items bought/number of visits/spend/mode of sign-up/etc., program tiers (for e.g. gold, silver, bronze) and so much more. #### Cons I believe the UI and overall look of the admin dashboard can be improved. It looks a bit dated on the backend and can be difficult to understand for first timers. However, with my Customer Success Manager [SENSITIVE CONTENT HIDDEN], I've been able to learn about the different tools and features at my disposal and if I'm not sure about something, he's always helpful. #### Reasons for choosing TapMango As a new business being built for the digital era, being able to reach and attain customers through different touchpoints is important. Tapmango offered us a white-label app, fully customized to our brand with mobile-ordering functionality. Plus, the great reviews from other customers, helpfulness of the Support Team from sales to onboarding and customer success also made it a no-brainer. --- ### The most amazing reward program for business - Overall rating: 5/5 - Reviewer: Paula E. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered MY overall experience is awesome as my customers absolutely loves this product. Thank you TapMango for helping me look and be great to my customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ease in which all are able to use the Tablet. I also like the fact that it does the job in following up and reaching out to my customers. Great customer relation #### Cons I honestly have nothing I like least about the software. I can say it was a well constructed and thought about product from the developer to their customers. #### Reasons for choosing TapMango Again we made the switch one to support a Canadian company, and two we love the construction of the product as well as the support offered. #### Reasons for switching to TapMango We made the switch one to support a Canadian company, and two we love the construction of the product as well as the support offered. --- ### Great customer interface - Overall rating: 4/5 - Reviewer: Dean J. - Verified reviewer: Yes - Industry: Retail - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it’s been very good though the I would prefer it to be integrated with my POS system so I only have one tablet on the counter. But I’d recommend it as a solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s customer user face is easy to use. I would prefer it to be integrated with my POS system so I only have one tablet on the counter. But I’d recommend it as a solution. #### Cons The tablets are cheap and don’t last despite being in a perfect situation. I’ve had batteries expand and break the tablet #### Vendor response Thank you so much for your feedback, Dean. We're glad to hear you find the system easy to use and would recommend it as a solution! We completely understand the desire for a more streamlined setup and appreciate your comments about POS integration. We're continuing to explore ways to improve compatibility with more systems to simplify the in-store experience. We're also sorry to hear about the tablet issues you've encountered. That definitely shouldn’t be happening. If you haven't already, please reach out to our support team - we'd be happy to look into this further and send you a replacement if needed. Thanks again for sharing your experience - it really helps us continue to improve! Replied June 2025 --- ### Send Your Clients Birthday Wishes and Reminders, Love THIS - Overall rating: 4/5 - Reviewer: Ashley K. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The ability to customize rewards and have a platform that is safe for customers to use and gain points and review in shop items is top notch. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Its ability to send customers reminder texts and birthday reminders. I have had several customers mention that they love that and feels like it is more personal. #### Cons We have not been able to integrate it with Shopify. For the price I believe that it should be 100% interactable with all the popular shopping applications. --- ### Tap Mango - Great Rewards Program for POS - Overall rating: 5/5 - Reviewer: Eric M. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The service has been great to be honest. I have a rep that I can call whenever I want. They talk me through any issues I'm having or help me to create unique solutions, sometimes making it happen themselves without me having to do anything. The portal is easy to understand and can get fairly powerful once you have experience with it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The portal is nice, easy to use and the email editor works well to create emails that are effective. #### Cons I'm honestly tired of paying so much for a rewards program but Tap Mango is on par with other rewards programs and from what I've experienced, it offers more. --- ### Tap Mango rewards and online program review - Overall rating: 5/5 - Reviewer: Gary S. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We were brand new business operating a sandwich store. The effective online ordering through our Clover point of sale system is very convenient and works well so far our customers love the rewards program and as we learn to enhance it, we believe the options are great and will greatly enhance our business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everyone I dealt with was very professional, informed and very helpful. In addition, the services and product meet our needs of our business. We are in the early stages, but so far we are very pleased. #### Cons Nothing I like the least at this point everything has been great --- ### Highly Recommend - Overall rating: 5/5 - Reviewer: Tracy U. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We love TapMango. Each process has built on the next for the most successful outcomes and the staff have all been amazingly helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most is the ease of use and the customer satisfaction it brings. Our customers love to build up their points and never miss a chance to sign in. #### Cons The only wish I have is that it could work with our companies POS, as it is custom to what we do. --- ### Tap Mango review - Overall rating: 4/5 - Reviewer: Michael B. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Tapmango is a great service, but they need to improve their integration with certain POS systems, particular for online ordering to be 3D secure. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer Service is prompt and generally helpful. #### Cons There are some integration issues with the POS that create difficulties in running the business, particularly with chargebacks. --- ### Poke Fresh loves Tapmango! - Overall rating: 5/5 - Reviewer: Aviv G. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 10/10 experience would recommend to other business owners! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great customer service and effective product to bring more people in the door! #### Cons Their website is difficult to make campaigns in but I just reach out to my rep to do it anyway. --- ### Amazing service - Overall rating: 5/5 - Reviewer: Xianyu Z. - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. All good [sensitive content hidden] help me a lot #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use fast customer service . #### Cons All good. But price is too high for 4 locations --- ### Excellent service - Overall rating: 5/5 - Reviewer: Giovanni P. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very simple and easy to use. The customer service excellent service. #### Cons So far so good. No complaints at this moment --- ### With TapMango, boost sales and advance your business - Overall rating: 4/5 - Reviewer: Jessie A. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. TapMango gives us the confidence to the market and sell products and lets customers pick, order, and contribute to improving their experience by leaving evaluations. In addition to the many advantages this platform has offered, it provides exceptional customer service. We have boosted sales and supported the company's steady and profitable growth due to TapMango. It is a platform that powers large-scale e-commerce, and its user-friendly design makes navigating easy and pleasurable for users. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We are given all the resources TapMango has to manage a loyalty program that works hand in hand with the significant shops. It is a simple and user-friendly platform that makes it simpler for us as a company to run promotions and increase sales and for our customers to buy our items and discuss their experiences. Through its easy interface, it is an excellent software for providing services and goods an instantaneous quality. #### Cons Its performance has been outstanding, and none of its features have caused me any issues. --- ### Review - Overall rating: 5/5 - Reviewer: Kimberly J. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered Wonderful! Loved our trainer, Ray, and TapMango! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have been on TapMango from a previous app based software and we love that customers access their rewards from our terminal (no app needed) and receive SMS text messages. The amount of questions around downloading the app and redeeming rewards has decreased from slim to none. Also, the marketing aspects are much greater and more robust (yet simple) than that of our previous system. Very happy we chose TapMango! #### Cons We have a pos software proprietary to our industry, Resaleworld Liberty. We would absolutely LOVE for the program to integrate to our POS. We type in the reward amounts for the customer each transaction. It is working but could leave room for errors and omissions. This also seems to add a slight amount of time at the register. We also would love to have a method for seeing the transactions that have been logged for each customer at a glance. #### Reasons for choosing TapMango I did not have trust in the reputation of 5 stars per colleague testimonials. #### Reasons for switching to TapMango The robust marketing features that were automated as well as the ability for custom sms/email blasts. --- ### 10/10 Across The Board - Overall rating: 5/5 - Reviewer: Sara J. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered I would honestly say without having this app I don't know where we would be. It's very likely our business would permanently close without them. This is an absolute true statement. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My husband and I own a small restaurant. We were looking for a way our guests can collect points initially. We discovered Tapmango and after watching their intro video to their platform we knew we needed to have it. Our guests love it and never miss the opportunity to sign in when they visit. After a couple months we added the order ahead and loved how simple it for our guests and saw an increase in sales. Since we were told to stay home. We decided to close our restaurant down completely. After a couple of weeks we set up a new business of produce and grocery deliveries. This app is the reason our lights will stay on and we will have the funds to start up again when we're able to make food again. The platform is so easy to use. And anytime I have an issue I use the chat feature in the dashboard to ask Mo for help. I don't wait more than 3 minutes until I get a response. #### Cons Absolutely nothing. We are beyond pleased with this app and company. --- ### Made my clients happy, but not my bank account - Overall rating: 5/5 - Reviewer: Donna D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered I brought the program in to thank my clients and reward them. I do not think I had any ROI or referrals of new clients because of it. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros At customer checkout, the instant win option was a big hit. Also the automated reminders for birthdays and next appt s. #### Cons It is a very customizable program and you must give your self adequate time to fully plan out what incentives you want to offer. If you are not watching carefully, you could end up losing a lot of money. For example, we gave $5 off each time someone signed up for the rewards program and that added up to a lot of money. I wish I had instead offered bonus points or something else that would bring the customer back in. I assigned point values to every product and service purchased and this integrated with our checkout software (square) at checkout but for online purchases, I had to manually add points to the profile. TapMango reached out to me several times to check in and offer help, I was just too busy and let it run itself after I did the initial set up with the service rep. I did not monitor what it was costing me or assess if I was getting a good ROI. When we closed for COVID I stopped using TapMango and am not sure if I can afford to bring it back. Bottom line - wonderful product if you take the time to see how it will impact your bottom line over time. it is a good tool in the right hands. #### Reasons for choosing TapMango The ability to have an app and a card --- ### Excellent customer support and once figured out, easy to use. - Overall rating: 5/5 - Reviewer: Andrew R. - Product usage: Used weekly for less than 12 months - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The quickness data is transferred is extremely useful. My last system would do an update every 24 hours, which made it difficult to quickly reference or correct errors. The staffs ability to assist with questions and concerns is excellent. There is never more than a few minute wait in line and a quick solution to any problems that arise. #### Cons There should be more videos on the YouTube channel to educate and assist with the full capacity this software offers. I spend most of my time learning from YouTube tutorials and wish there was more TapMango videos to learn from. Compared to what I have spent with previous rewards systems, I feel Tapmango is a bit overpriced. To resupply key tags seems to be outrageously priced, so we have decided not to use them anymore. #### Vendor response Andrew, thank you for your feedback. You mentioned that you found our system overpriced. In these cases, we believe we failed to convey the full benefit of our platform. From ability to effectively retain your customers, ability to bring you new customers through automated friend referral and online reviews, to ability to upsell to you customers through flash deals, we truly believe our system is more than fairly priced, as it can have a profound impact on any business that uses it. As far as the cost of resupplying the tags, TapMango does it at cost. Our tags are manufactured in the US to ensure high quality and quick turn around time. But even then, we believe we were able to negotiate the lowest cost on the market. As far as YouTube videos go, we have revamped our support site, including video tutorials. Please visit Help & Support link from your portal. Again, please let us know if we can be of any further help. Thanks, Your TapMango team. Replied November 2017 --- ### Functionality & Customer Service - Overall rating: 5/5 - Reviewer: Randy H. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered Our experience with Tap Mango has been exceptional. Customer service and response time is outstanding. Combining the excellent customer service with top notch functionality, it's hard not to give a solid 10 out 10 stars. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My wife and own and operate a Gourmet Popcorn and Candy store. Given the nature of our business and the fact that most software packages are not designed for our business type, we frequently have to create work-arounds to work effectively. The TapMango platform is designed such that it is highly functional yet flexible enough for a majority of businesses requiring few if any work-arounds. #### Cons I've not experienced any cons with the software at this point. --- ### Lots of Capabilities, but not entirely user friendly and a definite learning curve - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Reports are pretty comprehensive, and the support team is willing to do all kinds of things to help you out, creating and copying templates when needed, and the online chat is very responsive most of the time #### Cons Not intuitive at all, very difficult to create email templates, no drag-and-drop functionality. Very robust system but has many features that a small business may never use or know how to use appropriately. #### Vendor response HI there. First of all, we'd like to thank you for your feedback. We are constantly improving our platform, releasing improvements every 2 weeks. With that said, we'd like to address a few points you made: * Email Designer - our next release will have a state of the art email designer, with drag and drop functionality and templating (Feb 2017) * Features - we pride ourselves in being the most versatile platform on the market, working with retailers in 40 different verticals. Hence the number of features. In regards not knowing how to use them appropriately, through our tutorial videos, "how to" articles, and access to our product experts, we strive very hard to empower users to take the full advantage of what we have to offer. Please contact us if you have specific feature questions or are unclear about anything! Thanks, Your TapMango Team. Replied January 2018 --- ### Satisfied - Overall rating: 5/5 - Reviewer: Ben Y. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered We're getting 95% of what we expected #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Generally it just works and [SENSITIVE CONTENT] has been great #### Cons Lack of early morning and weekend support #### Reasons for choosing TapMango various referrals --- ### Great Service, wonderful customer service at a valued price!! - Overall rating: 5/5 - Reviewer: Michael J. S. - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered This system is a breeze. Great customer service, fully customizable for your business needs. If you have any ideas the customer service team will help you make them a reality. Tapmango is a must to stay competitive in the every growing business world. Don’t waste anymore time you won’t regret it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fully customizable around your business needs. This is a great CRM software designed to get your customers back through the door. Take away the guess work and know your return. Customer service is super friendly and always available. #### Cons Nothing bad to say. Everything works as intended... --- ### Tap Mango Review - Overall rating: 5/5 - Reviewer: Thomas S. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been detailed in the above two captions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The word "did" implies I no longer use the service. That is false, we still use the service, we are still satisfied and I cannot pinpoint 1 thing to like the most. The service as a whole is exceptional. #### Cons Again in this case "did" implies that we have moved on, we have not moved on, of I were dissatisfied I would have moved on, alas we are not, so we remain loyal to Tap Mango. #### Reasons for switching to TapMango For a better product. --- ### Great Decision - Overall rating: 4/5 - Reviewer: Renee L. - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered Loyalty program is what I was looking for along with being able to connect with my customers....I have experience the power of text messenging and how powerful that tool is to bring your customers back....Hoping to experience the fencing as well #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very easy to use, quick response time for support. This software runs the back end of advertieing when I am busy.....It brings loyal customers back and automatically lets are customers know when we have not seen them in a while. My customers absolutely love this software....I have had many compliments on this software. #### Cons The software claims to do everything I was looking for, but I have been waiting a while now for them to fix some of the apps that I was told I would have right away. Hopeful they can fulfill certain functions that sold me on the software to begin with. ## More reviews [Next reviews](https://www.softwareadvice.com/customer-experience/tapmango-profile/reviews/?page=2) --- TapMango Reviews, Pros and Cons - 2026 Software Advice