I like the ease of use in setting up and adding new features, it's quite intuitive. The team is fantastic and always willing to help find a solution and has even gone so far as to implement new features for us. Love the multiple methods of rewarding customers and the various ways of staying in touch with our customers.

TapMango is a little on the pricier side compared to other softwares but it has great features and a wonderful team.

Tap Mango is the most important tool that I use to run my business. Before Covid, it was essential to keep customers engaged and to keep them continuously coming into the store. Post Covid, it has been essential in communicating with customers about the changes that have been occurring at the store as we continue to be open. Additionally, the APP has allowed us to serve our customers with Pickup and Curbside options. The support that I receive from my account manager is superb!. [SENSITIVE CONTENT HIDDEN] is always there with an answers to any questions and he always has suggestions for ways that I can enhance my business with the Tap Mango tools. The chat support is outstanding as well; quick and responsive. I have to admit that [SENSITIVE CONTENT HIDDEN] is my favorite. Thank you Tap Mango for continuing to update your software. I look forward to seeing what the future enhancements that you release.

The most impactful features of Tap Mango are the ability to collect customer's contact information and the ability to communicate with them in a variety of manners. Additionally, the ability to run a professionally branded rewards program that is linked to a customized app that allows for mobile ordering. One of my favorite features is the Dashboard Customer Traffic Graph. I love seeing the effectiveness of my different campaigns.

The mobile ordering has made many positive improvements since I began using the app. However, there is room for improvement on marking an item "Unavailable" and on increasing the depth of discounts/specials being offered. The area that I find most difficult to work with is the creation of Email Templates and Email Campaigns. As a small business owner, I am the person who has to create the email templates/campaigns. I consider myself software savvy, but I lack the HTML knowledge that is required to get the most out of email templates/campaigns (and I don't have the time to learn HTML). Therefore, I don't use this feature which I regret. Another challenging area is the lack of integration with my point of sale software, EposNow. The lack of intergration requires the person at the register to manually reward/retrieve points on the Tap Mango tablet which makes the checkout process take longer and can lead to errors. Additionally, I'm not able to capture my customers taste preferences; which would be extremely beneficial to market based on taste. The majority of my monthly marketing budget is spent on Tap Mango and it is more than I think a small business should be paying for the service. Perhaps a payment scale based on employees?

We already had a loyalty program in our boutique. It was adequate. Not amazing, not bad. So when Tap Mango called and said they could give me more features for less money, I was intrigued. I went through the presentation and we decided (it's a family business) to make the switch, even though our previous service provider actually beat their price when we called to cancel. This was all in the lead up to Black Friday and Small Business Saturday, the beginning of our biggest shopping season. I explained to the sales rep that business has been very slow this year for almost all of the small businesses in our area because of economic issues in our state and the uncertainty of the election, so I need this season to be a big success. I was assured that we would be up and running by Small Business Saturday, no worries. We would have a perfectly smooth transition. Unfortunately, the attempt to transition was anything but smooth. From proofs that weren't sent to me in time to get them printed by the deadline (I actually had to email and request the proofs) to a tablet that dies while connected to the charger and a variety of other issues in between, nothing was going well. I know we all have bad days, bad weeks even, but when everything you are doing is wrong, I expect customer service that is excellent to smooth it over with me. Win me over. Instead I felt like I was chasing them to get answers, and being told, that I just needed to understand that it can be rough and cut them some slack. It would get better. Here's an excerpt from an email from the supervisor: We have thousands of businesses that use our platform, from small single location shops like yours to National franchises in various industries. Although we deeply care about each and every one of our clients and we actually generate more revenue from franchised businesses, family businesses like yours mean much more to us on a personal level. We realize that it might be your life savings, it is years of hard work, it is a career. We get it and in fact a lot of what we do and how we designed the product is with this in mind. I hope this email is a slight sign of this as well. Are you kidding me? Now I have to figure out new promotions for Small Business Saturday because I had centered 75% of them on featuring our updated customer loyalty program, and yet, no one there really seems to care. So today, I cancelled and I hope you stay away or proceed at your own risk.

I never even really got a chance to use it because of the poor customer service. I was looking forward to using the geofencing feature though.

The user interface could be a bit more user friendly.

All in all this platform has GREAT potential. But the flow and ease of use REALLY needs work. I honestly dont think this is a platform for clothing Boutiques. Unfortunately we signed a year agreement with them because i felt I did enough research on it and it seemed amazing. But the execution of the platform in a whole is just not great.

* Customer service is top notch! * All the possibilities for the software has great potential. * There is no other customer rewards program like this out there.

It is NOT easy to use. We have an online store as well as a physical location. *Customers are confused as where to go to complete their profiles as no matter if they sign up using text, we only get their phone number. If they sign up using their email from our website, we dont get their phone number. No matter what, their profile is NEVER complete. Unless they sign up in store. If they are online shoppers, they do not know that they HAVE to go somewhere to complete their profile. *Customers are having a hard time connecting to our store on the tapmango app to view their rewards. *The Facebook sharing option is a total joke. A customer shares a pic of themselves wearing an item from our store and the link that is shared goes to tapmango instead of our store! Then the potential customer has absolutely NO idea what to do from there. How is that beneficial?? * Tapmango implemented an online ordering process for the app. BUT it's useless to us as we sell womens clothing and you can not provide pictures to your customers.

This system is completely changing how we do business. It gives you so many options and features that we have had a huge uplift in monthly returns so far, and the system pays for itself

I have been a marketing manager for over 20 years now and have my own marketing consulting business. I have used more marketing tools than I can remember and have had much success with many of them. We have just started with TapMango and I can't express, how impressed with this company and product. Starting with their sales team was a complete pro. I get sales pitches all the time to start new software and services. the team approached the process as I would have wanted it. They did call me and try to sell me randomly, but spent time before our call and learned about my business, and directly showed me the benefits of how TapMango can solve my current concerns and even did research on other similar business and how they use the System. I didn't feel like it was a hard sell, but rather a consultant who wanted to help our business. The onboarding process was extremely smooth. support team has been a fantastic support in understanding my business and helping strategize how we can best use the service, set up systems that will solve my current challenges and team even did the leg work on setting it up for us, provided me full education on the system, and even continues to follow up and make comments as they can see what I am doing with it. This company has been fantastic for us! In a short time, we have used it, it has instantly changed our business, in that we are completely changing our 2019 projections and goals.

Nothing at all. It is so easy to use, and the support we get is wonderful.

I loved the whole experience. I would definitely recommend this loyalty program to business. I personally think it’s one of the best ones on the market.

I loved how easy it was to get to my customers through text and email. We had an app that we created for our customers to order ahead and it was very helpful. You have the Tapmango team on standby if you need help and when I reached out to them, I got help within minutes.

App can be updated and be much more user friendly. Would like a refresh of app every 6 months to a year so that way it doesn’t seem too “boring”

I have tried multiple other loyalty software companies and TapMango is by far the best!

CUSTOMER SUPPORT!! Anytime I have any questions I simply email my account manager [SENSITIVE CONTENT HIDDEN] and he responds in minutes. [SENSITIVE CONTENT HIDDEN] even contacts me regularly to recommend different ways to bring back customers that have not been back in a while, and other recommendations. Being able to schedule campaigns and how easy it is to create a new campaign to send out to my customers.

No cons whatsoever. I tried thinking hard about one but cannot find any cons about TapMango.

Always great customer service, Gavin has been a incredible account manager. I highly recommend him.

What I enjoy most about Tapmango is that anytime I have a issue or need something custom done for my system, it get done! I’m super happy about how I asked about setting up a rebate program and they had it developed within a month.

Sometimes the tablets they provide crashe, although never been a huge issue for us.

So many great features and ways to customize your customer retention programs with TapMango! It not only helps to track repeat customers, but also to entice customers who havent been in your shop in a while. My favorite bit of the program is the marketing portal. It gives you a logistical breakdown of all of your customers and helps you track metrics with a beautifully designed interface.

The entire program is pretty great, but adding some functionality would be awesome. The only thing I would recommend they add is a feature to get some of their social media accounts for more premium gifts. I think this would help drive sales. This is only opinion though, and so far everything TapMango does has been amazing.

Overall experience is good but need more continuous support to achieve bigger goals. They need to reach to their existing customer/businesses not the businesses reach to them for enhanced services.

Analytics, engagement and convenience. Analytics answer all my questions who, what, when etc. Engagement we can communicate with customer effectively and efficiently Convenient and easy to use, obviously there is a learning curve but does not require rocket science.

Integration with ecommerce platforms. Volunteer support or continuous education, once you buy the program they support you very well as long as you ask them, does not educate or suggest how to improve our interaction with the great tool, or to increase our reach to the next levels.

TapMango gives us the confidence to the market and sell products and lets customers pick, order, and contribute to improving their experience by leaving evaluations. In addition to the many advantages this platform has offered, it provides exceptional customer service. We have boosted sales and supported the company's steady and profitable growth due to TapMango. It is a platform that powers large-scale e-commerce, and its user-friendly design makes navigating easy and pleasurable for users.

We are given all the resources TapMango has to manage a loyalty program that works hand in hand with the significant shops. It is a simple and user-friendly platform that makes it simpler for us as a company to run promotions and increase sales and for our customers to buy our items and discuss their experiences. Through its easy interface, it is an excellent software for providing services and goods an instantaneous quality.

Its performance has been outstanding, and none of its features have caused me any issues.

This system is a breeze. Great customer service, fully customizable for your business needs. If you have any ideas the customer service team will help you make them a reality. Tapmango is a must to stay competitive in the every growing business world. Don’t waste anymore time you won’t regret it

Fully customizable around your business needs. This is a great CRM software designed to get your customers back through the door. Take away the guess work and know your return. Customer service is super friendly and always available.

Nothing bad to say. Everything works as intended...

While the manager of the Memphis Franchise, having used Five Star, we were looking for a different more cost-effective solution and found Tap Mango. The solution is very easy to use, the cost for us is extremely affordable and the Customer Service and support from the Account manager on down is second to none. I have recommended Tap mango to many of my fellow franchisees, and implemented it immediately upon purchasing the Nashville franchise! I cannot say enough for all they do for us!

Ease of use, and low cost

I cannot think of anything

When choosing something important as a loyalty app. We'd scoured the internet and tech conferences. From day one of using TapMango we knew the possibilities. In the rare chance customer service was needed. There was an agent a couch or call away.

For me and my wife it came down to ease of use. We'd researched some of the others, even had the chance to test run others in Dallas. But we kept going back to Tap.

I'm not saying that I'm right. Or this is a justified con but I wish the interface was a bit cleaner. Form and function is great. But I'd like to see a more stylized approach.

The ease of use for both our end and the customer is fantastic. Just click and go. It is also great to have a database with so much information afterwards

There was a point where a number of accounts were deleted. It was remedied very quickly and without complaint

Personally, I have enjoyed learning the software and developing a deeper understanding of how the integration works. For our business, we have seen a marked improvement in revenue since starting the program. The customers love it too! I have especially enjoyed working with the tech support department, most prominently [SENSITIVE CONTENT HIDDEN]. I'm super-excited that I will get to work with [SENSITIVE CONTENT HIDDEN] as an account rep.

The ability to customize it to our needs. We are always trying new approaches to our rewards to find out what works. It also allows me to go back and analyze a campaign to see how viable it was.

I would like more control over what the customer sees on the app and the tablet

it has been great! i own a juice shop called Salubrious Juice & More and we grew with this software. I love the ease of use and how much I can customize anything i want.

easy of use and how much you can do with this.

I am not sure if there is anything i do not like about it.

I've been using TapMango since last Spring 2016 and I love these guys! Anytime I have a question they are quick to respond either by phone or online chat. The support team is very proactive and follows up with me regularly to help me get the most out of their services. I was using another rewards company before and I am so much happier with the TapMango experience!

Integration with Lightspeed, Customer focused, multiple features, gift cards, referral tracking

I would prefer a tablet that doesn't require flipping to access admin screen. Our POS set up is more inline with customers instead of across a countertop so the flipping isn't really necessary for our particular set up.

Customer service has been excellent. Our dedicated manager is fantastic he has helped us every step of the way in setting up the system and has continued to advise us regularly

We originally choose tap mango due to it being the only loyalty scheme that integrates with square POS we have been able to increase our turnover substantially specially during the difficult times experienced caused by Covid. We have also been able to use the system to track and trace.

Very hard to find fault with tapmango as it has been such a positive experience for us.

Definitely customer retention and bringing new customers into our shop. TapMango has certainly contributed to our growth!

It's really great software, the uptime is fantastic and it definitely has contributed to our growth as a company, no question there. In addition, the team and developers are fantastic to deal with. Most companies if you make a suggestion, they'll most likely ignore it. NOT TapMango, they will not hesitate to tweak settings or even customize features to fit exactly what you need. In addition, they're always prompt to fix an issue.

This program is very easy to use and our customers are very happy with it, customer service is wonderful and I am really thankful for their support especially during COVID-19.

I am not an expertises in computer program, but didn’t have any serious problem with log in and the portal is very easy to use and customer service is great !

TapMango has helped us maintain our loyalty program with different types of promotions. We really enjoy the easy to use interface and great customer service

We use TapMango as our loyalty program because out current CRM does not have one with a lot of features. Our clients found it pretty easy to use, which is great! The support staff is always really helpful when we have any questions

I wish I could integrate this into my current CRM, but I think that's more of an issue on my CRM's side than TapMango. I really have no complaints

The sharp attractive tablet with appealing graphics and the easy way to explain how to use it. Also, customers love the chance to win something on it.

It's not networked to our POS so sales are automatically registered to the customer. Customers routinely put the card too close to the screen. Just a little annoying, nothing big.

Our clients love the program and are excited to scan in when they visit our Dog Grooming Salon and they feel they are getting a lot more now with our services. Easy to use, easy to set up and add or change deals and incentives when ever we like.

Easy to use, easy to add promotions and incentives. This has been such an amazing addition to our Dog Grooming Salon and our clients love the different options they can choose when saving and earning points. The key tags are nice, convenient and so simple to scan. Easy and great way for advertising on Facebook when our clients login using the tablet provided and adding pictures, comments to their profile about our services. The TapMango staff have been supportive with all my questions and help with everything from set up to support when ever I have any questions about anything to do with software or use.

The dashboard is fairly self-explanatory, and the UI is intuitive to navigate. Most importantly, able to capture customer data in detail to run personalized campaigns or promotions. TapMango works internationally which comes in handle as we expand futher.

No direct integration to Revel POS but this is temporary, TapMango is working on the integration.