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> Reviews of Userbrain. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Userbrain is a good fit for you!

Source: https://www.softwareadvice.com/customer-experience/userbrain-profile/reviews

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Userbrain Reviews

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

[Overview](https://www.softwareadvice.com/customer-experience/userbrain-profile/)

Reviews

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# Userbrain Reviews

## Reviews Summary

## Overall Rating

4.2

* * *

## Ratings Breakdown

5

(37)

4

(40)

3

(7)

2

(1)

1

(3)

## Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.3

Functionality

4

* * *

### Pros

"I also found their AI analysis tool useful which optimised our workflow massively."

"I like how quickly I can connect a figma prototype onto the platform, write a task and then use UserBrain's panel to recruit users and get feedback within 24 hours."

"Having users explore and give their honest feedback during this helps us to catch flaws in our user experience and user journeys which is a great benefit to our clients."

### Cons

"minutes after I received a monthly charge, I reached out to the company to downgrade to the free version and request a refund."

"They want your money, they're not in it for the long haul."

"Customer service, they are not a fair company."

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Userbrain Reviews, Pros and Cons - 2026 Software Advice