Verloop
About Verloop
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Contact Verloop.io for pricing information.
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Most Helpful Reviews for Verloop
1 - 10 of 10 Reviews
Anuj
Verified reviewer
Retail, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
The Next Gen Chatbot
It was more around reduction of Customer Support TAT by automating the flows for the user and enabling them on the Self Help aspect
PROSThe ease of integration and the self-explanatory Chat flow gives Verloop Chatbot an added advantage over its other counter products in the market. It has helped us to scale our Customer Support in a way which not only helps the end user with real-time resolution but also provides relevant context to the CS Agent in case of a Chat transfer to Human
CONSAnalytics piece is yet to be deep dived at the same position that their Product holds in the industry
Anonymous
501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
The Best Chat Tool for Busines
As an Admin, My Overall experience with Verloop is Awesome. I should really appreciate the customer service. When you are in need or want to add a new bot Recipe to the system the team was readily available to help you. Also the team played and helped us in integrating the Facebook and Watsapp Messenger in ease of time. Now we are able to generate more leads and the conversion is high when compared to the past
PROSVerloop is easy to use and you can add multiple users, Also you can integrate your own inbuilt CRM with Verloop which helps in generating more leads. Also We use multiple landing pages to generate leads ad we have created multiple Variables to invite the online customers. The best part is you can integrate you business Watsapp and Facebook Messenger as well where you do not miss on the visitors who would like to chat with you on Watsapp and Facebook.
CONSAdding Quick Responses to the Tool took us bit long. Also we were expecting chat transfer Should based on the regions, which took some time for us to integrate it.
Reason for choosing Verloop
Verloop was easy to use, We found the features where available what we were looking for
Reasons for switching to Verloop
They were expensive
Stephanie
Entertainment, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2018
Verloop has automated our customer service & chat efforts. Love the bot and human take over feature
Chat automation for our website has improved our customer service efforts since we implemented Verloop.
PROSWe mainly use this for its chat feature. Once a customer lands in our website our bot automatically greets them and qualifies them as a lead and if needed you can design triggers for your team to take over the conversation. Integration with zapier and CRMs make it really easy to get the leads info from your chats to other tools we use.
CONSTakes a while to set up but is worth the time and effort. Some features are limited and/or are coming soon like email campaigns and automation Verloop branding can only be removed if you are in their highest premier plan
Vendor Response
Thank you for the kind words Stephanie. We are working hard to ensure that Ease of Use is improved in our upcoming UX design. In addition, a lot of promised features are also into phased release now. Hope to continue helping you reach your goals and serve your customers better.
Replied May 2018
Vindhya
Computer Games, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
Verloop is a must have!
Before this , it was difficult to segregate our chats and assign it to people. Now it's become easier to close our customer queries.
PROSBot receipies help us in answering queries faster.
CONSThe notification modification doesn't exist.
Reason for choosing Verloop
Cost. Customer support. Faster resolution of problems
Anonymous
10,000+ employees
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed August 2022
A really great "Smart" chatbot
The chatbot responses are relevant answers most of the times which makes me feel that their Natural Language Processing and Machine learning models are quite well trained and tested. The user interface is very convenient for navigation and chat history can also be viewed easily.
CONSThere are no such cons for this chatbot. However, if the attachment size and customization level can be increased a bit, then it would be great.
Jignesh
Verified reviewer
Animation, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed March 2019
Verloop is Bot on sterioids with some edge over competitors
awesome so far
PROSAwsome bot ease to use no nonsense UI create and run your bot for chat in 5 minutes
CONSnot connected with any mobile app so mobility issues are there support is slow
Muhammad
Verified reviewer
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Simple Bot with recipes as you want
Verloop not only good for every one who need bot chat on they website to leads their customer but this tool is awesome because also come with good transfer directly to really human support if your customer need for that. Good Combination between bot and live chat.
CONSI hope verloop come with mobile apps and it will make human transfer more efficient and more fast to engage our visitors
Kristen
Internet, 11-50 employees
Used less than 12 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed April 2019
A good chatbot at a good price
The lifetime deal was a great value for this system.
CONSIt takes a long time to set it all up, at least to do a good job on it.
OLIVER
Telecommunications, 501-1,000 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2021
Adaptable, Intuitive Design, Agile
Centralized system that allows for multiple tasks input to be computized
PROSAdaptable interface with user-intuitive Design and is agile and can be applied quickly
CONSLack of customizable opportunities with custom API feeds
Sharon
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
Easy to use. Gave me a 20% jump lead generation. FAQ automation saved me lots of time.
Triggers and source attribution help me track marketing spend. Great ML skills. Designed to help the user
CONSEditor has a bit of a learning curve. User Interface can be improved greatly by adding more color