user friendly budget friendly

user friendly budget friendly. I use it without any support. Report works, in real time

No customer experience map should be added.

We are offering Wiseback solution to Intertech clients through partners ecosystem, based on feedback I received from ecosystem clients, stakeholders and product teams, all parties provided very positive feedback around the solution compared to alternatives. This is crucially important for us to make our clients experience this sort of sophisticated service and functionalities in CX space.

It is obviously critical to manage and monitor customer journey for financial institutions in particular banking sector as client base of our firm. This solution is very user friendly and much more sophisticated to generate reporting and survey management backed by strong analytical skills and software. Furthermore, integration via apis with core crm tools and banking systms is very flexible and easy to onboard in fast.

Future projections of customer pattern could be developed by data analysis in more specific way. However, this is not a blocker to leverage whole solution.

Overall pleased with the Wiseback.

It can be used easily and the reports of our surveys are easy to read and adequate.

While creating our surveys sometimes you need to go step by step to not disturb the structure of it.

I have been using it for almost 3 years, we take customer satisfaction surveys quickly and if our customers are not satisfied, we reach them quickly and address their concerns.

You can share quickly by creating a quick survey, you can easily review the surveys you share, and you can share them in different applications if you want. Sometimes I use it as a checklist and sometimes as a customer satisfaction form.

After sharing a survey, I would like to add or remove questions on it.

Wiseback has a very user-friendly panel and reporting mechanism is very easy. In addition to this, 24/7 support is a plus.

Literally, I don't have any bad experiences.

user-friendly for customers

There is no aspect that we do not serve useful for us.

simple, fast, clear, flexible user friendly

There is no answer to this question yet, maybe in the future

A platform that offers more than what we need for customer experience management. We have provided two-way integration without hassle using the provided APIs. We also take the necessary actions for feedback by using the management screens.

It offers easy-to-use and functional screens. we can get real-time feedback data. We follow up the negative feedback with the instant notification system. With Wise Analysis, we can create our own report screens. We use it without the need for a support team.

It fully meets our needs. Maybe it will nice to have if more information was provided on the customer card.

Wiseback is a good platform where we can get fast results in measuring customer satisfaction and expectations

user-friendly, easy to implement, reporting easy to understand

For nearly two years, We are using this platform, and I did not come across unexpected scenarios

Easily integration, User-friendly management panel, management screens, personalized reporting panels make life easier for customer experience experts like me.The drag and drop form builder's custom css support was also among the features I liked.

As a customer experience professional, I had chance to experience Wiseback while I was working in the Telecommunications industry. I saw that it is very easily integrated into mobile applications with its omni-channel structure and especially the mobile SDK offered for iOS and Android.

I would definitely recommend this sfotware

Wiseback allows businesses to collect instant feedback through different channels such as sms, kiosk, website, mobile application, e-mail, QR code. And I like this platform.

Dynamic Form Builder, QR Code Integration, Kiosk Mode, Email Survey Submission, Business Variables, Push Notifications, Happiness Rate, Classification of Responses

Obviously all the features are useful and I don't want to do this type of classification.

User-friendly

Listening feedbacks instantly is the most important thing for companies because of taking actions instantly.

you have many options for survey. also you can manage feedbacks and take actions for all employees.

Really positive indeed. The Wiseback team is also easy to contact and always there for questions and support.

It's definitely easy to use. Its friendly, understandable user interface makes it easy and fun. The AI, reporting, dashboard functionalities were great.

Nothing specific. However, it would be nice to have a development/release roadmap to see the upcoming features and solutions.

it has a user friendly menu so i like it.

We need to download the existing data in a format that can be analyzed in R and spss programs.

With Wiseback, we have a solid communication path among our audience. Thanks to Wiseback features, we evaluate NPS, CSAT, etc., in every moment of truth and have the opportunity to improve the experience.

Super easy to build up experience evaluation forms.

AI-enabled dashboards and advanced reporting would be nice

As a call center manager at Misli.com, she sends daily sms

I like that it is good quality and useful.

When sending sms, the date field can be different from the one I choose from time to time.

It is easy to use and user-friendly. Recomended!

More data visualization would be better!

Wiseback is a start-up and cares about their customers needs. If there is a feedback or needs about platform, they can develop it in a very short time.

If you want to achieve the goals (collect feedback) with a saas product, it is the best choice. You don't need to integrate your database and crm.

User friendly interfaces. We started to use in a day.

We collect our customers' comments thanks to this software . and we can follow our improvement trend on NPS

Easy to use , user friendly reporting system, actionable insights

Reporting on the NPS comments might be more developed.

We use this software for satisfaction survey on food services in our company. This software helps us for assessment in several way and do it very well.

In first sight, it is a little bit complex but it is a process.

More than what needed for customer experience management

Fully meeting our needs. No further expectations.

Can say nothing at all. Thats what its for