# Wiseback Software Reviews, Demo & Pricing - 2026 > Review of Wiseback Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/customer-experience/wiseback-profile --- [Home](https://www.softwareadvice.com/) / [Customer Experience Software](https://www.softwareadvice.com/customer-experience/) / Wiseback Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Wiseback 2026: Benefits, Features & Pricing Wondering if Wiseback is right for your organization? Our Customer Experience Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview Wiseback 4.9 [(21)](https://www.softwareadvice.com/customer-experience/wiseback-profile/#reviews) Pricing Pricing available upon request ### About Wiseback Wiseback enables businesses to listen to their customers at all touch points in an omnichannel structure. It allows users to collect real-time feedback and measure with popular CX metrics (CSAT, NPS, CES). Teams can close all loops with management screens and manage end-to-end customer experiences with personalized real-time reports. Wondering if Wiseback is right for your organization? Our Customer Experience Software selection experts can help you in 15 minutes or less. ## Wiseback User Interface ## Popular Wiseback Alternatives Main Product Wiseback 4.9 [(21)](https://www.softwareadvice.com/customer-experience/wiseback-profile/#reviews) Ratings Breakdown - 4.86Ease of use - 4.90Value for money - 4.90Customer support - 4.71Functionality Pricing Available upon request Get Price Alternative Product [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) 4.6 [(10459)](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.42Value for money - 4.32Customer support - 4.46Functionality Pricing Starting at $30.00 per month Get Price Alternative Product [Trustpilot](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/) 4.5 [(1205)](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.16Value for money - 4.23Customer support - 4.36Functionality Pricing Starting at $299.00 per month Get Price Alternative Product [Broadly](https://www.softwareadvice.com/review-management/broadly-profile/) 4.8 [(336)](https://www.softwareadvice.com/review-management/broadly-profile/reviews/) Ratings Breakdown - 4.78Ease of use - 4.64Value for money - 4.75Customer support - 4.66Functionality Pricing Starting at $249.00 per month Get Price Alternative Product [Experience.com](https://www.softwareadvice.com/customer-experience/xmp-profile/) 4.7 [(89)](https://www.softwareadvice.com/customer-experience/xmp-profile/reviews/) Ratings Breakdown - 4.76Ease of use - 4.58Value for money - 4.54Customer support - 4.69Functionality Pricing Available upon request Get Price Alternative Product [Jotform](https://www.softwareadvice.com/market-research/jotform-profile/) 4.7 [(2895)](https://www.softwareadvice.com/market-research/jotform-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.46Value for money - 4.46Customer support - 4.60Functionality Pricing Starting at $39.00 per month Get Price ## Wiseback Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Wiseback Features - Popular features found in Customer Experience Customer Segmentation Customizable Fields Customizable Templates Dashboard Data Visualization Engagement Tracking Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management - More features of Wiseback Access Controls/Permissions Alerts/Notifications API Customizable Branding Customizable Forms Customizable Reports Drag & Drop Feedback Management Multi-Channel Communication Multi-Channel Data Collection Multi-Language NPS Survey Structure Real-Time Analytics Real-Time Reporting Sentiment Analysis Surveys & Feedback Tagging Text Analysis Trend Analysis ## Wiseback User Reviews Overall Rating 4.9 Ratings Breakdown 5 86% 4 14% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.9 Value for money 4.9 Customer support 4.9 Functionality 4.7 Have you used Wiseback and would like to share your experience with others? Özlem S. Verified reviewer Education Management 2-10 employees Used daily for less than 12 months Reviewed November 2022 customer experience management 5 user friendly budget friendly Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: user friendly budget friendly. I use it without any support. Report works, in real time Cons: No customer experience map should be added. Reasons for switching to Wiseback SurveyMonkey Read More SC Savas C. Verified reviewer Computer Software 1001-5000 employees Used monthly for less than 12 months Reviewed December 2022 Sophisticated Customer Experience Management 5 We are offering Wiseback solution to Intertech clients through partners ecosystem, based on feedback I received from ecosystem clients, stakeholders and product teams, all parties provided very positive feedback around the solution compared to alternatives. This is crucially important for us to make our clients experience this sort of sophisticated service and functionalities in CX space. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It is obviously critical to manage and monitor customer journey for financial institutions in particular banking sector as client base of our firm. This solution is very user friendly and much more sophisticated to generate reporting and survey management backed by strong analytical skills and software. Furthermore, integration via apis with core crm tools and banking systms is very flexible and easy to onboard in fast. Cons: Future projections of customer pattern could be developed by data analysis in more specific way. However, this is not a blocker to leverage whole solution. Reasons for choosing Wiseback Much more flexible integration structure, some critical features for better reporting and further customizable content, excellent price gain ratio compared to alternatives. Read More AA Ayça A. Verified reviewer Information Technology and Services 501-1000 employees Used monthly for less than 2 years Reviewed November 2022 Wiseback Review 4 Overall pleased with the Wiseback. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: It can be used easily and the reports of our surveys are easy to read and adequate. Cons: While creating our surveys sometimes you need to go step by step to not disturb the structure of it. Read More OG Oktay G. Verified reviewer Education Management 201-500 employees Used daily for more than 2 years Reviewed November 2022 Quick Analyze 5 I have been using it for almost 3 years, we take customer satisfaction surveys quickly and if our customers are not satisfied, we reach them quickly and address their concerns. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: You can share quickly by creating a quick survey, you can easily review the surveys you share, and you can share them in different applications if you want. Sometimes I use it as a checklist and sometimes as a customer satisfaction form. Cons: After sharing a survey, I would like to add or remove questions on it. Reasons for choosing Wiseback I can always reach customer service, they respond to my requests and help. Read More VR Verified Reviewer Gambling & Casinos 51-200 employees Used daily for less than 2 years Reviewed November 2022 wiseback happy 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: simple, fast, clear, flexible user friendly Cons: There is no answer to this question yet, maybe in the future Read More VR Verified Reviewer Government Administration 501-1000 employees Used weekly for more than 2 years Reviewed November 2022 Wiseback Review 5 Wiseback is a good platform where we can get fast results in measuring customer satisfaction and expectations Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: user-friendly, easy to implement, reporting easy to understand Cons: For nearly two years, We are using this platform, and I did not come across unexpected scenarios Read More UK Umay K. Verified reviewer Construction 51-200 employees Used weekly for more than 2 years Reviewed November 2022 The best in CX 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Wiseback has a very user-friendly panel and reporting mechanism is very easy. In addition to this, 24/7 support is a plus. Cons: Literally, I don't have any bad experiences. Reasons for switching to Wiseback Seemetrix is a global brand but in locally it doesn't work properly in terms of language and SMS provider system. After a lot of bad experiences, I wanted to find a similar program and it was Wiseback. What's more, it was cheaper. Read More VR Verified Reviewer Information Technology and Services 10000+ employees Used daily for free trial Reviewed November 2022 Strongly recommended! 5 Really positive indeed. The Wiseback team is also easy to contact and always there for questions and support. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It's definitely easy to use. Its friendly, understandable user interface makes it easy and fun. The AI, reporting, dashboard functionalities were great. Cons: Nothing specific. However, it would be nice to have a development/release roadmap to see the upcoming features and solutions. Read More BO Burak Bora O. Verified reviewer Information Technology and Services 51-200 employees Used weekly for less than 12 months Reviewed November 2022 wb rev. 5 A platform that offers more than what we need for customer experience management. We have provided two-way integration without hassle using the provided APIs. We also take the necessary actions for feedback by using the management screens. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It offers easy-to-use and functional screens. we can get real-time feedback data. We follow up the negative feedback with the instant notification system. With Wise Analysis, we can create our own report screens. We use it without the need for a support team. Cons: It fully meets our needs. Maybe it will nice to have if more information was provided on the customer card. Read More Tugba C. Verified reviewer Cosmetics 1001-5000 employees Used monthly for less than 2 years Reviewed November 2022 A step closer to Voice of Customer 5 We collect our customers' comments thanks to this software . and we can follow our improvement trend on NPS Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Easy to use , user friendly reporting system, actionable insights Cons: Reporting on the NPS comments might be more developed. Read More Showing 1 - 10 of 21 Reviews Load More Reviews ## Wiseback Popular Comparisons [SurveyMonkey vs Wiseback](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/vs/wiseback/) ## Other Top Recommended Customer Experience Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **1** times [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) **4.6** (10459) Recently recommended **0** times [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) **4.3** (6977) Recently recommended **0** times [Hootsuite](https://www.softwareadvice.com/collaboration/hootsuite-profile/) **4.4** (3797) Recently recommended **0** times Stuck Between Options? Our experts can help you compare Wiseback with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice