Wiseback
About Wiseback
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Most Helpful Reviews for Wiseback
1 - 5 of 21 Reviews
Özlem
Verified reviewer
Education Management, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
customer experience management
user friendly budget friendly
PROSuser friendly budget friendly. I use it without any support. Report works, in real time
CONSNo customer experience map should be added.
Reasons for switching to Wiseback
SurveyMonkey
Savas
Computer Software, 1,001-5,000 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Sophisticated Customer Experience Management
We are offering Wiseback solution to Intertech clients through partners ecosystem, based on feedback I received from ecosystem clients, stakeholders and product teams, all parties provided very positive feedback around the solution compared to alternatives. This is crucially important for us to make our clients experience this sort of sophisticated service and functionalities in CX space.
PROSIt is obviously critical to manage and monitor customer journey for financial institutions in particular banking sector as client base of our firm. This solution is very user friendly and much more sophisticated to generate reporting and survey management backed by strong analytical skills and software. Furthermore, integration via apis with core crm tools and banking systms is very flexible and easy to onboard in fast.
CONSFuture projections of customer pattern could be developed by data analysis in more specific way. However, this is not a blocker to leverage whole solution.
Reason for choosing Wiseback
Much more flexible integration structure, some critical features for better reporting and further customizable content, excellent price gain ratio compared to alternatives.
Ayça
Information Technology and Services, 501-1,000 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2022
Wiseback Review
Overall pleased with the Wiseback.
PROSIt can be used easily and the reports of our surveys are easy to read and adequate.
CONSWhile creating our surveys sometimes you need to go step by step to not disturb the structure of it.
Oktay
Education Management, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
Quick Analyze
I have been using it for almost 3 years, we take customer satisfaction surveys quickly and if our customers are not satisfied, we reach them quickly and address their concerns.
PROSYou can share quickly by creating a quick survey, you can easily review the surveys you share, and you can share them in different applications if you want. Sometimes I use it as a checklist and sometimes as a customer satisfaction form.
CONSAfter sharing a survey, I would like to add or remove questions on it.
Reason for choosing Wiseback
I can always reach customer service, they respond to my requests and help.
Umay
Construction, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
The best in CX
Wiseback has a very user-friendly panel and reporting mechanism is very easy. In addition to this, 24/7 support is a plus.
CONSLiterally, I don't have any bad experiences.
Reasons for switching to Wiseback
Seemetrix is a global brand but in locally it doesn't work properly in terms of language and SMS provider system. After a lot of bad experiences, I wanted to find a similar program and it was Wiseback. What's more, it was cheaper.
