A Simple, flexible CRM system for Point of Sale

Goody is easy to install and administer. If ever there is or was a problem I know I can talk to someone on the phone or via chat immediately. I've never been treated like a 'stupid user'. Love goody.

Pros

We liked that our loyalty scheme was able to go fully digital.

Cons

Of course it could always be cheaper, but the price as it stands is completely reasonable for the product.

Customer Service is appalling. Out of 3 questions in 12 months, I've had 1 answer.

Hopefully more customers passing through the store

Pros

Ability to provide loyalty points to our customers. Has the functionality to do reports on the computer.

Cons

Unless you know how it works, it's not that user-friendly to the staff who have no tech savvy. Changes to the tablet confuse the older generation customers.

Great Marketing Program works great with VEND!

Repeat customers, voucher system is excellent.

Pros

Good overall system, integrated with VEND super easily

Cons

Am happy i dont really have many complaints

Goody review 2019

Customer service can most definitely be improved considering the cost. Overall customers are happy when they are able to redeem their points and since it's managed by an app as opposed to being done manually by myself it's a good thing to have.

Pros

Relatively easy for customers to navigate in store on the tablet

Cons

Not as easy on the app for smart phones - not even I use the phone app

Feedback

Good

Pros

It's easy to use and you dont need to keep the card handy

Cons

It's not used in many places so more accessibility would be beneficial

Consistent

Pros

That's its easy to use, and you only need one card for many site, therefore more people are inclined to use it because it doesn't feel like another card

Cons

Doesn't link yet to the pos but this could change in the future. No one comes to see us at the cafe so the customer service could improve

An all-in-one loyalty card in app form and on your Smartphone!

Working at a cafe, I help customers to sign up and teach them how to use the app so they can start earning points and earn freebies. I tell them of it's other uses and familiar places I have seen Goody Card stations being used.

Pros

Free Goodies! From cafes to hairdressers, pharmacies and more this app acts as a loyalty card to returning customers at all sorts of stores nationwide. Gone are the days of holding on to dozens of stamp cards or coupons - having the QR code card and/or app on your phone allows free rewards just from reoccuring visits to stores.

Cons

With the app being free and easy to use and getting rewards at literally no cost to me there is nothing wrong with Goody. However I can see how some are skeptical to getting it - "Oh I don't have the time to get this app and do my initial sign up" or "it's one more thing to keep track of" - To me, once you sign up, that's it, there's nothing else to think about or information to put in. A mere scan of the code upon each visit to your favourite places can add up to get you free goodies.

New users

I think a small printed brochure about Goody and outlining benefits of completing registration and installing the app etc would be good. We don't always have time to talk it through completely with customers if there are others waiting to make a purchase. We are new to Goody and it is a learning exercise for staff and customers. Hopefully the ease of operation for both will improve in time.

Pros

It was easy to get up and running with [SENSITIVE CONTENT HIDDEN] talking me through the process. It is proving good to have a loyalty program that ties in with other small businesses in our town.

Cons

My staff are not finding it particularly easy sometimes, especially when customers have not registered online themselves and don't carry their card which makes it time consuming at POS. It would be good if the problems with xtra email addresses could be sorted. It is a nuisance having to remember to click between POS and Goody windows but as we get used to it hopefully this will come routine.

Goody review

Goody has making my business vast by attracting more people to my blog.

Pros

Campaigns made here are good to attract the customers to your program. You can also give loyalty points to any customer for his loyalty.

Cons

Thus software was a bit complex to understood by me for the first time. Later I learned how to use it. But they should give a basic description about each and everything in the software.

Goody is Great

we are really happy with it, happier still with the support and easy interfaces to our business and our customers

Pros

It has enabled us to find a new level of Customer loyalty rewards that is easy to manage and even easier to interface with our customers - i wish i could have found this years ago

Cons

i don't really have anything at this time to complain or comment on

Awesomeness

Fan flippin tastic

Pros

Easy to use, easy set up. Quick. Looks good as well placed at the counter

Cons

Not everyone has it. Its a fantastic system which id be more inclined to use if more people had it

Fresh fish tinwald

Customers love having goody n not having to find an actual card in tbeir purses or wallets. We can find every customer using out front till when they are pmacing anmorder

Pros

Ease of use and can be connected to our tills

Cons

We love everything about it, thank you for the option to gve feedbank

Goody

Mediocre. Easy for the customer, not user friendly for me

Pros

All in one, multi location, easy for customer

Cons

Hard to make special offers / one off opportunities for our customers. Ask for support via chat or email, get no reply

Goody review

Good

Pros

Quick easy use. saves multiple rewards cards.

Cons

our machine occasionally is telling people they need to verify their email before redeeming however they have already done this, also when it freezes it is frustrating for customers. Will not let me see customer feedback online anymore.

Great Promotional Programme

Customers particularly enjoy getting a birthday present.

Pros

It is an easy to use and relatively cheap way of encouraging customers to return.

Cons

Sometimes "customers" walk past our shop and flash their card to gain points without purchasing. When we catch them we often wipe all their points as it is a form of theft.

Good software

Pros

easy to use, and help customers with , ordering new goody cards as well

Cons

the tablets when they would not charge correctly, or the wifi crashed

Goody Card Newbies

Looking forward to being more proactive with contacting customers with email marketing etc, and segmenting our customer base using Goody Card.

Pros

Very easy to set up and use, we have just started using it so still in the early stages. We are looking forward to contacting our customers with specific deals that will appeal to them. The over the phone customer support from Goody has been really great, very friendly (& tolerant..!. Like that customers can use just the one card for multiple merchants.

Cons

Would like to be able to put in customers name when signing up, feel it is just a bit too impersonal not to!

useful & helpful. not just a reward programme but a channel to customers' voice

very useful & smart. it does its job by itself, does not need too much care.

Pros

customers' feedback function let me know if they are happy with our service.

Cons

none so far. i was trying to change the rewards but could not access, web page says loading forever.

Hassle-free loyalty card

Goody card takes care of all my loyalty card customers and is recognizable to people

Pros

Easy to use for the customer, lots of functionality for the retailer

Cons

I don't have time to use all of the great functions and ideas that it comes with

Dermalogica Goody programme

Pros

no lagging in the application, simplified by being able to edit the history of previous processors.

Cons

How you have to scan the card to redeem then re scan to add points

Good for the win

Pros

The thing I love most about the software is how simple it is to use. There are no big forms for the customer to fill out, they literally enter their email address and it's done.

Cons

I have had previous issues with the tablets themselves (Not turning on) , but this was quickly replaced by the customer service team.

Very happy

It is helping us to communicate regularly with our customers

Pros

It is very easy for the customer and our sales team to us it

Cons

You get the most out of it your team puts 100% into it

Great customer support and extensive knowledge of the hair industry, couldn't be happier

Pros

the best about Gooody Card is how it interacts with our clients and the response it has from the clients, develop a great credibility among the clients

Cons

Useful for collecting rewards

Fine. Collected some rewards.

Pros

Nice and easy to use, plenty of options for collecting points, i.e. card, phone app or type in email address. can use same card at different shops easily.

Cons

Little bit wary of anything that collects information about where I go to shop

Value of product

Pros

It's easy to use and helps to retain the customer database.

Cons

Would be more efficient if connect to till.

Average , still not sure whether this is actually good for the business.

Cons

Customers tend to spend time scanning or entering their email on to Goody Card and not paying for the transaction. This tends to hold back the other customers in the queue. During busy times, I do NOT ask customers to scan their Goody card. Infant I actually hope they don't scan their card and hold back other customers.

Amaaazing support

everything is automated so little time spent on it. support is always happy to answer even the most basic questions and sort anything fast. very friendly and user friendly

Pros

I like that once it is set up there really isn't anything else that I have to do. the customer representative even called and did all my set up for me. the hardest part is thinking about what I want my rewards to be but she even helped me with that. Any questions have always been answered within a day.

Cons

I havent come across anything I dont like yet..maybe and editing function when i make a mistake with peoples email addresses

Goody Rewards just works

Friendly, Local & responsive to queries.

Pros

Customer interface & back office software.

Cons

Not applicable. All worked better than my expectations.

Kiwi Timber

Overall we are happy

Pros

Easy to use. Great way to reward your customers and get a customer database

Cons

Sometimes the hardware has issues. Charge doesn't work properly and screen flicks

Great product, Staff always just a message away from help when needed

Pros

The universal card is handy for customers so they can use this anywhere that has Goody. App is helpful as the key tags would easily get lost.

Cons

People are not keen to give away email address as we all know we then get loads of emails we don't want. Not necessarily a software problem, but would be good to be able to dodge this hurdle.

Goody is great!

Goody has been great in the feedback forms of finding out what clients truly feel about your business and what you can improve on.

Pros

The time I would spend following up on clients, whether it was birthdays, follow ups, ratings etc, goody has now taken over for me now saving me time! I no longer have to worry about that. The point system has become fair for my clients and they are loving earning and redeeming rewards!

Cons

I haven’t found anything so far that I least like about this software.

A quick, easy way to earn rewards and helping in making regular customer base and also attracting tb

Pros

easy to use, great idea. it has so many features as earn points and rewards from local businesses,Track your savings and activity, Store all your loyalty cards.

Goody is everything you need

I had a customer service person [SENSITIVE CONTENT HIDDEN] that was amazing. I would employ her if I could. Took time to help me through every single step. Wants to help me grow my business, she seems to love her job. I feel I can email or call and things get done straight away. Happy to help me to understand campaigns and all the features Goody has.

Pros

I love the product. I am growing in loyalty and already seeing bounce back from customers. Has the ability to target customers on time since last visit. Has the option to target quiet nights. Really happy so far.

Cons

I would love to see push notifications instead of email, and the ability to leave offers on the app at all times to entice people browsing the app.

Goody's worth it

Great notifications through email which tie in when your card is swiped. Really easy.

Pros

That it is a national customer rewards scheme rather than just local.

Cons

There is nothing that I don't like about Goody.

Good Stuff so far

Good, relatively easy to learn. Good instructions and very helpful customer service from Goody which makes the overall experience fantastic.

Pros

New to our fuel station and customers seem to love it. Ties in quite well with out software which is always good. Staff at Goody are happy to help with any issues which is great.

Cons

Still having issues with our receipts printing. However they say that they are underway in fixing this :)

Practical

Pros

Easy to use. Customers can log into the app to track their points and update any information. This is good as it takes a workload off the company. Customer service is outstanding, our rep is superb to deal with.

Cons

We seemed to have a lot of issues with the automatic birthday vouchers being sent out. This also came down to customers unsubscribing.

Account Executive

Difficult to work with and hard to get problems resolved quickly.

Pros

I can access it online and download all the information.

Cons

That there are many features it does not provide e.g tracking gender each scan.

I really like the concept but someone may come in store and spend .

Pros

Simple to use. I like how we can change the deals to suit us and what promotions that we would like to offer instore

Cons

That it doesn't get adjusted to how much the customer spends regardless they get 5 points. This would be much better if they got 1 point every $10 and the software was a lot more simple to do this.

Great customer loyalty programme!

We have been able to retain more customers and bring back some who have 'dropped off' with incentives for those that haven't visited in a while, or those who visited only once and haven't come back for a while.

Pros

Easy to use for both us and our customers. We have been wanting a way to reward our regular customers for a while now, and so Goody was perfect, as we now have regulars coming in even more often than before!

Cons

So far it has been great and we haven't experience any problems.

Easy to use

Overall we have had a positive experience with Goody so far, it seems that is system has a lot of great marketing options and the back office side of things has been easy to understand.

Pros

I liked that is was so user friendly and was easy to teach to our staff (many of whom are young and need simple systems to follow). We also were walked through setup easily.

Cons

Possibly the minimum discount to be featured on the app, but other than that no complaints.

Goodie Dunedin

Pros

Just open the app and scan your bar code and it's all done. I have a key tag in my wallet as well in case I leave my phone in the car. It's good to see big chains like McDonald's using this software as well as the SME and Sole Traders.

Cons

Remembering to turn phone over to scan the bar code after using phone to tap and go.

Very rewarding app

It has saved me a huge amount of money of dining out and has also made me go out for lunch/dinner when I normally wouldn't have because i knew i could get a good discount. Really easy to use, never had any issues. Really quick to scan and redeem

Pros

Very easy to open and use. Very quick. Opens at the right page so no having to log in every time. Good graphics and text. User friendly, really easy to scan and redeem points

Cons

Not much. I have no complaints.

Has done wonders for our customer database and customer loyalty

An easy customer loyalty package that is recognised and loved by our customers and staff. In less than 6 months we have managed to set up over 2000 customers and they have redeemed many rewards. It truly is a great system.

Pros

How easy it was to set up and get going. Love how it engages our customers by offering them rewards and in return we get their details to add to our database for ongoing promotions. Also, love the NPS great getting daily feedback about what our customers think.

Freebies

Great!

Pros

Easy to use most place now have and i like the offers

Cons

Nothing its all easy to use and i love the offers

user

im very happy to use Goody in terms of rewards or discounts

Pros

yes it very easy to use,i was downloading an app

Cons

sometimes my points are very slow to show up

Useful programe

It’s has been satisfactory. I wish we had more Point of Sale material so customers can Join without staff need to convince them. We have a very poor joining rate at our establishment. We have trained staff over and over again.

Pros

Point system/rewards. I like that we have their emails for sending our campaigns.

Cons

Only one email per week. There are times we needed to send two. One for early week special and another for the weekend.

Great App

Often forget to use when in McDonald's but otherwise no complaints and experience overall is great

Pros

Great App, great cross of business support, great rewards.

Cons

Be great if it reminded me that I'm in X business and this business uses the Goodie Card

Marketing Manager

Pros

The software is relatively easy to use and explain. Simple and direct.

Cons

Glitches and restrictions every now and then.

Good business/marketing tool, but the functionality is little limited and a bit pricey

Overall a good experience

Pros

ease of use. New Zealand focused.

Cons

limited functionality. no option for customers to unlock rewards without using points balance.

okayish

Okayiah

Pros

Only complaint would be if i buy multiple coffees, I only get credit or points for one visit

Cons

Reviews like this one Really, what is going to change