Giving people incentive to share your business with thier friends creates the opportunity for viral success.

Very suitable for fashion stores in shopify. You can track and manage loyalty programs and referral programs.

I like how simple it is for our team and our customers to use. The UI is very nice and intuitive.

Being able to create referral program is priceless.

Love the idea of rewarding customers on purchases.

Unfortunately, this service is not practical for smaller or starter businesses because they charge $50 per month and up.

Just awesome, really great tool for any ecommerce store on shopify.

It's an easy feature to use and set up for memberships or referral programs. I use this every day to solve customer's inquiry regarding their points and this software is really easy to navigate.

There are many customer loyalty programs but this is perhaps the only one which offers so many features for FREE. If is extremely easy to use, setup only takes couple of minutes.

It should have come out much sooner. I had to suffer through other providers that were far less superior for too long.

It really helped build the foundation of my loyalty program. We started using the free version and it caught on pretty quickly.

Adding and removing way to get points and redeem rewards are easy. The simplicity of managing each members/customers on their membership.

Smile offers some excellent features for VIP programs such as discounts, free gift with purchase, and contest entries you can offer customers.

The retention factor of having a loyalty program has been huge.

Easy to set up and easy to operate. Recent changes to the platform have improved the backend experience.

Smile provided a great service and was really easy to customize and highly engaging for customers. I just wish they offered the service at a lower price point.

Smile was an amazing partner for us, suggested Smile to couple of our clients, lauched our reward program and there was no turning back.

Another thing I like are the milestones they allow you to set so you can create tiers in your VIP program.

My journey with Smile.io has been largely positive, marked by the successful integration of their loyalty program into my Shopify store.

Smile.io was very easy to set up and use. A lot of basic customizations at lower tiers making it more on-brand with our site.

What adds to the experience is the feeling that they really got your back through the support content and a knowledgeable and empowered customer support team.

I like the best that their software is easy to use and understand. The UI is very intuitive, and one of its best features is the Rewards Panel.

The widget is annoying and confuses customers, I don't like having a widget floating on our website for the sole purpose of rewards.

For example, if I want to have a chat features, now I have two widgets floating around. No API unless on the Enterprise version.

Its intuitive design integrated very easily with my shop, and its rewards panel was also very easy to use and understand for the customers.

There are a lot of helpful articles that they have and send out to best set up and utilize this app. Provides a helpful way to give your customers more incentives to make repeat purchases.

It's easy and intuitive to use. It looks pretty good out of the box too.

It is limited to very few POS systems. I left because it is not compatible with Lightspeed.

Customer support at Smile has been super friendly and helpful throughout the process of setting up and maintaining our loyalty and referral program.

It has been an amazing resource for acquiring and organizing our leads and the calendar and note taking ability is unmatched.

The most hated part of Zoho is its Customer support , it is very pathetic and sometimes it is very glitchy which makes the CRM unusable.

Easy to use, has a good free tier, innovative, friendly UI and UX, a good product in general, good mobile application.

Easy setup, they have different templates for different industries which is nice, can quite easily adjust it with the Zoho Creator, customer support is great too.

This is such an amazing application and customer support on this product is amazing.

I LOVE THAT WE CAN ACCESS FROM ANYWHERE. WOULD LOVE TO INCORPORATED FOR THE FULL STAFF BUT IS BEING USED FOR CERTAIN STAFF ONLY.

The best is contacts and accounts flexibility. Also seamless integration with Zoho Finance suite, which is very good.

Great product for the price. Easy of use and being compatible with other CRM programs, makes it a winner for our company.

My overall experience has been one filled with struggle and frustration.

I really loved the software and recommended it to many of my customers and they are happy with it for months now.

We've got some problem with the email invitations often sent into the spam folder of our customers... but it's a common problem with other CRM I guess.

It is useful for business purpose as it helps maintaining connection with clients and helps to build great customer relations.

I have used other platforms, however there is something very user friendly about this solution, the customer support team and extremley helpful and on hand to answer any enquiries they are patient.

The integration is really awesome, also tracking the invoices and payment really impressive, just I'm not totally satisfied with​ the interface.

Reporting part is also good as compared to other clients, apart from this it analytics capabilities are also awesome.

You get different answers from different customer representatives and the lack of an account manager is painful. App store is full of apps that barely work or aren't maintained.

The reporting system of this software is the best thing I like most about this software. The format of reporting is the best thing.

Best CRM available in the market, Very easy to setup and use. My clients love using the CRM and very user friendly software tool.

Overall, we are happy with Zoho. They are good people, provide great support, and you can't beat the value for money equation.

It’s great to have such an amazing chat support. Overall I’m loving this database and all of its functions.

I love the free account and so does my team. It’s easy to use (once setup) and customer service has always been great.

This is a very easy to use CRM that helps stay on top of all my contacts. Amazing features for a free crm.

This is absolutely great CRM for a medium and big companies. One of the best clients cards, easy integrations and great solution for sales and marketing.

This is a good software to use for the beginners, support is awesome and compared to other alternatives in the market this is pocket friendly as well.

India customer service that can be hard to understand, the use of CRM platform can be confusing and disjointed.

Misleading information during the trial phase. Always upselling their useless apps through Zoho one.

Highly recommended and nice product for startups especially, who are looking for budget friendly and reliable product.

Great features, great integrations, nice price. Good instructions, and even a full course on Linkedin Learning.

The UI is so confusing that I had trouble discovering the features that I needed.

Sometimes, i can even login to the platform and keep showing an error for the Captcha. Other than that, the email template that are provided is difficult to edit and not many option to customized it.

I primarily use it for business e-mails and internal communication. I love how clean and organized it keeps all of my e-mails, and I love the tabs and how customizable my inbox is.

Reminders are extremely helpful in followups. Campaign analytics are really awesome and gives the best analytics to identify the top leads.

The RingCentral integration is especially great with company wide caller ID that syncs with all Modules and the integration between the Zoho ecosystem is just great.

The calendar is pretty good, it has a very good and constant feedback, graphs and charts are really useful.

We are happy overall with the Zoho experience. It is perfect for us to collect sales data and to see graphically where we are for the year.

It is super user friendly and customizable to fit your needs. It allows you to really connect with your customers - with ease.

US Dollar

Smile.io is a loyalty program software that gives customers from over 100,000 brands access to exclusive perks, attractive discounts, and an engaging way to connect with the user's brand every time they visit their store.

Loyalty points program

- Earn points for actions like creating a customer account, placing an order, social engagement, and more
- Create urgency with bonus points & points expiry campaigns
- Save abandoned carts & invite customers back with points reminders
- Customers can redeem points for coupon codes or free gifts at checkout

Referral program

- Create social proof with valuable word-of-mouth marketing
- Encourage customers to refer a friend using personalized referral links through pop-ups and emails and reward both the friend and the brand advocate 
- Easily monitor referral traffic and sales with in-app analytics

VIP program

- Strengthen customer retention with VIP statuses and perks
- Upsell customers to motivate them to progress towards the next VIP tiers

- An engaging rewards widget and pop-up panel that lives right on the user's store makes capturing emails and gaining new program members easy

- Matches the user's store design and aesthetic: add logos, banner images, advanced color branding, and more!


Getting started with Smile rewards is easy and intuitive. Most brands can get their rewards program designed, configured, and launched in less than a day.

- Customization takes minutes with our intuitive UI, with 0 coding skills required
- 24/7 email and online customer support
- Access to hundreds of helpful Smile resources to boost program success
- One-click integrations with best-in-class apps like:
Klaviyo, Mailchimp, Omnisend, Okendo, Loox, Judge.me, Privy, PushOwl, ReCharge, Gorgias, and over 25 more.



LongDescription

Rewards Management

Multi-Channel Marketing

Activity Tracking

Referral Tracking

Incentive Management

For Customer Referrals

Communication Management

Customizable Fields

eCommerce Management

ROI Tracking

Email Templates

Customer Activity Tracking

Email Marketing

Performance Metrics

Membership Management

Social Media Integration

Customizable Templates

Dashboard

Discount Management

Customizable Branding

Widgets

Customer Profiles

Social Promotion

Gamification

Third Party Integrations

Loyalty Program

Free: 10+ ways to reward, points and referrals
Starter ($49): All Free + advanced branding, 1 Smile app integration
Growth ($199): All Starter + Nudges, Points Expiry, Advanced Analytics
Pro ($599): All Growth + VIP program, Unlimited Smile apps

Email/Help Desk

Knowledge Base

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Smile.io

Live Online

Webinars

Documentation

Videos

Zoho CRM is a cloud-based business management platform that caters to businesses of all sizes. It offers sales and marketing automation tools with helpdesk, analytics and customer support functions.


Zoho CRM helps users respond to customers across channels in real-time. Zia, Zoho CRM's AI-powered sales assistant, can predict an appropriate time to contact customers. It scans emails for urgency and can display relevant statistics or documents when performing searches. Users can integrate with G Suite, WordPress, MailChimp, Evernote, Unbounce and other third-party systems. Zoho CRM's software development kits provide tools to build custom functions to add to the CRM.


Zoho CRM is available on monthly or annual subscriptions and support is extended via phone, email, documentation and other online measures.



Commenting/Notes

Third-Party Integration

Real-Time Analytics

Engagement Tracking

A/B Testing

Content Delivery

Cataloging/Categorization

Website Analytics

Sales Analytics

Customer Surveys

Forecasting

Business Card/Badge Scanning

Surveys & Feedback

User Management

Social Marketing

Meeting Management

Internal Chat Integration

Text Analysis

Product Catalog

Mobile Alerts

Lead Capture

Performance Management

Email Alerts

Customizable Reports

Document Storage

Proposal Generation

Access Controls/Permissions

Data Synchronization

Customer Segmentation

Progress Tracking

Drip Campaigns

Customer Service Analytics

Sales Pipeline Management

Contract/License Management

Task Scheduling

Marketing Calendar

Calendar/Reminder System

Relationship Tracking

Transaction History

Project Management

Lead Distribution

Multi-Campaign

Pipeline Management

Customer Accounts

Customer Database

Team Assignments

Calendar Management

Goal Management

Call Management

Collaboration Tools

Automated Routing

Activity Management

Churn Management

Content Library

Sales Trend Analysis

Client Tracking

Template Management

Scheduling

Data Import/Export

Campaign Segmentation

Email Tracking

Campaign Planning

Customer Support

Graphical Data Presentation

Buyer Management

Lead Generation

Email Distribution

Contact Management

Customer Experience Management

Help Desk Management

Sales Approval

XML/RSS

Opportunity Management

Content Management

Configurable Workflow

Lead Management

Multi-Currency

Statistical Analysis

Mobile Access

Social Media Monitoring

Sales Reports

Dashboard Creation

Sales Activity Management

Multi-Channel Data Collection

Wiki

Free Edition  (CRM for entrepreneurs) - Forever free upto 3 Users.

Standard Edition (Sales tracking for Small Businesses) - $14/user/month (billed annually).

Professional Edition (Complete CRM for any SME) - $23/user/month (billed annually).

Enterprise Edition (CRM for multi-level organizations) - $40/user/month (billed annually).

Ultimate Edition (CRM for large-scale organizations) - $52/user/month (billed annually).

Smile.io vs Zoho CRM

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Advisor Recommendations & User Awards

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