Runa vs XM for Customer Experience

RATING:

4.8

(29)

Runa has 29 reviews and a rating of 4.76 / 5 stars vs XM for Customer Experience which has 248 reviews and a rating of 4.65 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.8 (29)
4.7 (248)
Ease-of-Use
5 / 5
4.5 / 5
Value for Money
5 / 5
4.5 / 5
Customer Support
5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
August 23, 2023
May 7, 2024
Pros/Cons
  • Pros

  • We were able to implement Runa on our rewards SaaS platform very easily. We already had swag, and Amazon Business as reward options, but adding E-gift cards as seamlessly as we did was critical.
  • The platform was easy to integrate with and the team we have worked with have always been excellent. Our usage has grown over time and the systems has scaled well with us and remained very reliable.
  • Cons

  • What I think is missing is the fact that Amazon is not available in some European countries.
  • Customer information being missing from reporting pulled from the portal.
Read all user reviews
  • Pros

  • Worth every penny and great customer support as well. The new platform is even easier to use than the old one; it just keeps getting better.
  • Great support staff, very friendly and dedicated to helping you find solutions. End user gets a great experience.
  • Cons

  • Difficult to use and administrative burdensome.
  • We found that depending on each individual's (staff) knowledge and experience, some people found it a little bit intimidating.
Read all user reviews
Pricing Range
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$
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2023

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos