We love this program

Pros

I love this program and the ease of use. My customer enjoy the rewards perks.

Cons

Would like an app to be able to use from my phone or iPad device.

Great Software to have fro a grwoing online store.

The Overall experience is impressive , specially dealing with the sales team and the technical support , they are prompt , prompt and friendly and have hands on their program.

Pros

Zinrelo has helped me to create this perfect bond and make our customers enhousiaste to place their orders. our customers database was grwoing and needed a customizable program to help keep our customers well rewarded and appreciated .

Cons

some of the features need a deep customization , but that is the part of the paid service , you get what you pay for , however i find the basic features are more than enough , but you shoudl consider doing these customization in the future specially for online stores to make the software looks better on the website. we are considering this in the future.

Ecellent Product!

Excellent, highly recommended.

Pros

Works flawlessly with our ASPDOTNET storefront. Customers enjoy using it.

Cons

Purging old accounts is a little redundant.

Zinrelo Loyalty rewards platform review

Customer service is NOT good. Communication can be improved.

Pros

Loyalty reward points is the most valueble

Cons

The referral program and how it is set up on our platform. Customers really have a hard time understanding the program and what it does.

Coolhorse

Overall, our experience has been great and we are see great return. Our customers are loving that we have this option.

Pros

Integration was pretty seamless. Customer service has gone above and beyond to assist.

Cons

We wish you were able to create accounts with a phone number instead of email. We have a lot of customers suggest this.

Zinrelo Review

Overall it has been a positive experience. We'd recommend this product to others, and it works well with Shopify.

Pros

It was pretty easy to set up. It was easy talking with their sales team, and implementation team. The software is good, and the concept of reward points is something that we've been wanting to do for a while.

Cons

There aren't many things I could think of.

Zinrelo loyalty program is working great for us.

Pros

Zinrelo has helped our business shift away from promotions and increase customer lifetime value. We implemented Zinrelo in mid-year last year. This year in Q1 we’ve had a 20% jump in retention rates and 16% jump in customers making 5 or more purchases. Their team was great to work with during the implementation process, and their support folks have been quick to resolve any issues. Zinrelo has been a great partner for us, and we would definitely recommend them to others.

Cons

Nothing that I have come across, it is working good so far.

Great User Experience & Exceptional Service

Pros

Earlier this year, we switched our loyalty program vendor to Zinrelo as we were frustrated and disappointed with our previous vendor. We are much happier with Zinrelo's product and service! The platform is easy to use ourselves and for our customers. The biggest asset is the Zinrelo Team, which has been very helpful from getting us set up to continuing to offer insights and help on continuing to further the success of our loyalty program.

Cons

They are very receptive to feedback on improving their product. I asked for two additional data points to be added to a member report and they are going to do it.

Zinrelo Review

Pros

Software is very easy to use, and customers have had positive reactions.

Cons

No cons, integration process was smooth and it has been very easy to use.

Great way to engage our best customers

Our support team has been very helpful in understand best practices and the use of the platform.

Pros

Being able to connect with our top purchasers through Zinrelo's notifications makes our job of retention easier and easier.

Cons

Ease of pulling down pending rewards could be simplified.

Using Zinrelo with Netsuite

We really like the platform, and we believe that our customers like it. We are really excited to work to grow our loyalty program, and start leveraging all of the features that it has to offer.

Pros

We are really quite happy with our Zinrelo Loyalty program, and we are particularly happy with how the Zinrelo team reaches out to us to suggest new features that we could be using, to drive more traffic to the website.

Cons

While the platform itself is easy to use, we did have some difficulty with integration, and getting all of the web orders to track. We were eventually able to resolve that issue though. Currently, it is only tracking orders for web purchases. In order to track in store purchases, we would need to have an API integration built into the backend of our system, which will be an additional cost. It is something that we would like to do, however, because it will really make the Zinrelo program work seamlessly.

One of my favorite applications

We absolutely love Zinrelo's loyalty program. We have it customized to match our brand and it seemlessly integrates with our website so it doesn't look like a third party service at all. You can also see, on the back end, the total amount of points rewarded, redeemed, per customer, etc.

Pros

Zinrelo's Loyalty Rewards platform is super easy to customize for your brand and choose which types of rewards you want to offer, as well as the increments and how to redeem their points they earn. It makes a huge difference in our customer engagement rate, motivating them participate in promotions and increase the volume of sales.

Cons

We started having an issue with Instagram not showing Zinrelo when our customers shared images with our hashtag which has made it more difficult for tracking since we reward them for their shout outs, but that's not Zinrelo's fault.

Excellent platform

Great people to work with, always trying to improve our performance. The platform runs itself!

Pros

Full featured, customizable, stable. Support listens to you.

Cons

Nothing, really. It would be great if some of the features were easier to implement.

Zinrelo is in a league of its own

Pros

Their features were setup to suit our needs. They delivered more than the expectations we had from these features. To add to it, we love their customer support.

Cons

We are happy with the whole offering. No complaints.

Terrific loyalty marketing engine

Pros

At Saltwater Aquarium we wanted to improve our customer engagement and Zinrelo was helpful in this matter. We got a lot of insights with which we were able to set triggers to send out relevant campaigns.

Cons

We have been using it for 2 years and nothing comes to mind.

Impressive data analytics

Pros

The data analysis shows us how our program needs to be modified to be in line with our customer shopping trends.

Cons

We would have liked our Shopify and Bronto integration to be faster. But once it was done, we have not faced any problems.

Really great features

Pros

Their features and how easy it is to implement those is what we liked the best. They keep adding new features.

Cons

We are happy so far. No issues faced as such.

A loyalty software for everyone

Pros

We were able to launch targeted create campaigns very easily. We could make changes on the fly.

Cons

Nothing as of now. Everything's going good.

Very customizable loyalty platform

Pros

Zinrelo’s integrations were seamless which was a big advantage. This coupled with their feature-rich platform is what I liked most about Zinrelo.

Cons

Less options for customization other than that it is perfect!

You Won't Go Wrong With Zinrelo

We are a small online business. By adding Zinrelo we have noticed that we have attracted repeat customers and they love the rewards program. I have no doubt that this program has pulled customers away from our competition.

Pros

Easy setup. Easy management. EXCELLENT customer service. We have repeat customers because of this reward program!

Cons

I have not had a negative experience with Zinrelo...ever!

Great new tool for our business

Great Rewards program for our web site! Has been easy for customers to understand, and the service is great from Zinrelo. Growing our business and engaging our customers - lots of new and repeat visitors - very happy with this new addition to our business.

Pros

Ease of use and integration with current systems

Cons

We did experience a few minor issues after startup that required Zinrelo tech team wot work with MIVA team - that was sometimes cumbersome - as far as testing and coordinating between the teams - a minor issue.

Great Product

The service that has been provided is amazing. The team at Zinrelo has always helped us whenever we have needed and goes above & beyond.

Pros

It sits easily on our website. They keep adding new features as per the requirement.

Cons

None so far, reporting could have been one area better scoped at our end, but nothing on Zinrelo's end.

Zinrelo is great!

Overall, we are very happy with Zinrelo!

Pros

I love Zinrelo for managing our customers who have joined our loyalty program. The changes we make go into effect super fast which is one of my favorite aspects.

Cons

Things like adjusting points is easy but sometimes things can go wrong and it takes a while to get to the bottom of it. Just like with any software. It's fine :)

Very Satisfied

Pros

It blends seamlessly into our existing platform.

Cons

Creating codes takes some training for customers, but it is to be expected.

Easy Reward Program to Use

Pros

How quick and easy it is to set up with limited tech resources.

Cons

We have not encountered any issues with the product.

The best free loyalty rewards app

We use the free plan and it works perfectly for what we wanted!

Pros

The app is very easy to use and customizable, offering plenty of rewards options and seamlessly flow with our brand.

Cons

There isn't anything I dislike about the app!

Great App!

Pros

Easy to use, simple to install into my Shopify Store.

Cons

This requires a little but of set up, but it was pretty easy to do.