Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.5 / 5
Customer Support
5.0 / 5
Functionality
4.5 / 5
Pros
"Their features were setup to suit our needs. They delivered more than the expectations we had from these features. To add to it, we love their customer support. "
"Full featured, customizable, stable. Support listens to you."
"Their features and how easy it is to implement those is what we liked the best. They keep adding new features."
Cons
"Nothing, really. It would be great if some of the features were easier to implement."
"The referral program and how it is set up on our platform. Customers really have a hard time understanding the program and what it does."
"Nothing that I have come across, it is working good so far."
Zinrelo Reviews
Filter by:
December 2018

Crystal from CT Automation & Controls Inc
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2018
We love this program
Pros
I love this program and the ease of use. My customer enjoy the rewards perks.
Cons
Would like an app to be able to use from my phone or iPad device.
September 2019
Adel from Canada Toner
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 6 months
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
Great Software to have fro a grwoing online store.
The Overall experience is impressive , specially dealing with the sales team and the technical support , they are prompt , prompt and friendly and have hands on their program.
Pros
Zinrelo has helped me to create this perfect bond and make our customers enhousiaste to place their orders. our customers database was grwoing and needed a customizable program to help keep our customers well rewarded and appreciated .
Cons
some of the features need a deep customization , but that is the part of the paid service , you get what you pay for , however i find the basic features are more than enough , but you shoudl consider doing these customization in the future specially for online stores to make the software looks better on the website. we are considering this in the future.
Reasons for Choosing Zinrelo
it looked like Zinrelo has more features than Facebook share rewards.
Reasons for Switching to Zinrelo
the 3dcart program is very basic and force customer to wait a year or 2 to get a loyality reward , the way you have toi accumulate the points was very slow , if a customer place small orders less often , he might not be able to get rewards at all .
March 2021
Stephen from Jess Briley Manufacturing Company
Company Size: 51-200 employees
Industry: Sporting Goods
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2021
Ecellent Product!
Excellent, highly recommended.
Pros
Works flawlessly with our ASPDOTNET storefront. Customers enjoy using it.
Cons
Purging old accounts is a little redundant.

Response from Zinrelo
Replied March 2021
Thank you so much for your kind words, Stephen. We really appreciate you taking the time out to share your experience and review us.
June 2020
Buddy from Hammer Nutrition Europe B.V.
Company Size: 11-50 employees
Industry: Sporting Goods
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
1.0
Customer support
1.0
Functionality
4.0
June 2020
Zinrelo Loyalty rewards platform review
Customer service is NOT good. Communication can be improved.
Pros
Loyalty reward points is the most valueble
Cons
The referral program and how it is set up on our platform. Customers really have a hard time understanding the program and what it does.
March 2021
shelbi from Coolhorse
Company Size: 11-50 employees
Industry: Retail
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
March 2021
Coolhorse
Overall, our experience has been great and we are see great return. Our customers are loving that we have this option.
Pros
Integration was pretty seamless. Customer service has gone above and beyond to assist.
Cons
We wish you were able to create accounts with a phone number instead of email. We have a lot of customers suggest this.

Response from Zinrelo
Replied March 2021
Thank you so much for your kind words, Shelbi. We really appreciate you taking the time out to share your experience and review us.
December 2020
Tyler from Frozen Dessert Supplies
Company Size: 11-50 employees
Industry: Packaging and Containers
Time Used: Less than 12 months
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2020
Zinrelo Review
Overall it has been a positive experience. We'd recommend this product to others, and it works well with Shopify.
Pros
It was pretty easy to set up. It was easy talking with their sales team, and implementation team. The software is good, and the concept of reward points is something that we've been wanting to do for a while.
Cons
There aren't many things I could think of.
Reasons for Choosing Zinrelo
It was more in line with what we were looking for.

Response from Zinrelo
Replied December 2020
Thank you so much for your kind words, Tyler. We really appreciate you taking the time out to share your experience and review us.
August 2020
Jodi from Zents
Company Size: 11-50 employees
Industry: Cosmetics
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
August 2020
Zinrelo loyalty program is working great for us.
Pros
Zinrelo has helped our business shift away from promotions and increase customer lifetime value. We implemented Zinrelo in mid-year last year. This year in Q1 we’ve had a 20% jump in retention rates and 16% jump in customers making 5 or more purchases. Their team was great to work with during the implementation process, and their support folks have been quick to resolve any issues. Zinrelo has been a great partner for us, and we would definitely recommend them to others.
Cons
Nothing that I have come across, it is working good so far.
June 2020
Stacy from Jambu & Co.
Company Size: 11-50 employees
Industry: Retail
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2020
Great User Experience & Exceptional Service
Pros
Earlier this year, we switched our loyalty program vendor to Zinrelo as we were frustrated and disappointed with our previous vendor. We are much happier with Zinrelo's product and service! The platform is easy to use ourselves and for our customers. The biggest asset is the Zinrelo Team, which has been very helpful from getting us set up to continuing to offer insights and help on continuing to further the success of our loyalty program.
Cons
They are very receptive to feedback on improving their product. I asked for two additional data points to be added to a member report and they are going to do it.
March 2021
Sydney from Blue Rose Pottery
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Functionality
4.0
March 2021
Zinrelo Review
Pros
Software is very easy to use, and customers have had positive reactions.
Cons
No cons, integration process was smooth and it has been very easy to use.

Response from Zinrelo
Replied March 2021
Thank you so much for your kind words, Sydney. We really appreciate you taking the time out to share your experience and review us.
March 2021
Kim from Kiyonna Clothing Inc.
Company Size: 11-50 employees
Industry: Apparel & Fashion
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2021
Great way to engage our best customers
Our support team has been very helpful in understand best practices and the use of the platform.
Pros
Being able to connect with our top purchasers through Zinrelo's notifications makes our job of retention easier and easier.
Cons
Ease of pulling down pending rewards could be simplified.

Response from Zinrelo
Replied March 2021
Thank you so much for your kind words, Kim. We really appreciate you taking the time out to share your experience and review us.
September 2019
Kathy from Wrigleyville Sports
Company Size: 11-50 employees
Industry: Retail
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
September 2019
Using Zinrelo with Netsuite
We really like the platform, and we believe that our customers like it. We are really excited to work to grow our loyalty program, and start leveraging all of the features that it has to offer.
Pros
We are really quite happy with our Zinrelo Loyalty program, and we are particularly happy with how the Zinrelo team reaches out to us to suggest new features that we could be using, to drive more traffic to the website.
Cons
While the platform itself is easy to use, we did have some difficulty with integration, and getting all of the web orders to track. We were eventually able to resolve that issue though. Currently, it is only tracking orders for web purchases. In order to track in store purchases, we would need to have an API integration built into the backend of our system, which will be an additional cost. It is something that we would like to do, however, because it will really make the Zinrelo program work seamlessly.
Reasons for Choosing Zinrelo
While we liked both programs, Zinrelo was going to be much easier to integrate with our Netsuite based Websites.
February 2020
Anonymous
Company Size: 11-50 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
February 2020
One of my favorite applications
We absolutely love Zinrelo's loyalty program. We have it customized to match our brand and it seemlessly integrates with our website so it doesn't look like a third party service at all. You can also see, on the back end, the total amount of points rewarded, redeemed, per customer, etc.
Pros
Zinrelo's Loyalty Rewards platform is super easy to customize for your brand and choose which types of rewards you want to offer, as well as the increments and how to redeem their points they earn. It makes a huge difference in our customer engagement rate, motivating them participate in promotions and increase the volume of sales.
Cons
We started having an issue with Instagram not showing Zinrelo when our customers shared images with our hashtag which has made it more difficult for tracking since we reward them for their shout outs, but that's not Zinrelo's fault.
August 2020
Guy from Sedona Web Works
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
August 2020
Excellent platform
Great people to work with, always trying to improve our performance. The platform runs itself!
Pros
Full featured, customizable, stable. Support listens to you.
Cons
Nothing, really. It would be great if some of the features were easier to implement.
November 2020
Zev from Superior Lighting
Company Size: 51-200 employees
Industry: Retail
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2020
Zinrelo is in a league of its own
Pros
Their features were setup to suit our needs. They delivered more than the expectations we had from these features. To add to it, we love their customer support.
Cons
We are happy with the whole offering. No complaints.

Response from Zinrelo
Replied November 2020
Thank you so much for your kind words, Zev. We really appreciate you taking the time out to share your experience and review us.
September 2020
Kenneth from Saltwater Aquarium
Company Size: 11-50 employees
Industry: Retail
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2020
Terrific loyalty marketing engine
Pros
At Saltwater Aquarium we wanted to improve our customer engagement and Zinrelo was helpful in this matter. We got a lot of insights with which we were able to set triggers to send out relevant campaigns.
Cons
We have been using it for 2 years and nothing comes to mind.

Response from Zinrelo
Replied November 2020
Thank you so much for your kind words, Kenneth. We really appreciate you taking the time out to share your experience and review us.
September 2020
Melissa from Ariela & Associates International
Company Size: 51-200 employees
Industry: Apparel & Fashion
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2020
Impressive data analytics
Pros
The data analysis shows us how our program needs to be modified to be in line with our customer shopping trends.
Cons
We would have liked our Shopify and Bronto integration to be faster. But once it was done, we have not faced any problems.

Response from Zinrelo
Replied November 2020
Thank you so much for your kind words, Melissa. We really appreciate you taking the time out to share your experience.
December 2020
Matt from Bane Welker
Company Size: 201-500 employees
Industry: Retail
Time Used: Less than 12 months
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2020
Really great features
Pros
Their features and how easy it is to implement those is what we liked the best. They keep adding new features.
Cons
We are happy so far. No issues faced as such.

Response from Zinrelo
Replied January 2021
Thank you so much for your kind words, Matt. We really appreciate you taking the time out to share your experience and review us.
September 2020
Thomas from Making Cosmetics
Company Size: 51-200 employees
Industry: Cosmetics
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2020
A loyalty software for everyone
Pros
We were able to launch targeted create campaigns very easily. We could make changes on the fly.
Cons
Nothing as of now. Everything's going good.

Response from Zinrelo
Replied October 2020
Thank you so much for your kind words, Thomas. We really appreciate you taking the time out to share your experience.
July 2020
Raphael from YonKa Paris
Company Size: 201-500 employees
Industry: Cosmetics
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
July 2020
Very customizable loyalty platform
Pros
Zinrelo’s integrations were seamless which was a big advantage. This coupled with their feature-rich platform is what I liked most about Zinrelo.
Cons
Less options for customization other than that it is perfect!
September 2019
Laura from Branson Cerakote
Company Size: 2-10 employees
Industry: Sporting Goods
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
You Won't Go Wrong With Zinrelo
We are a small online business. By adding Zinrelo we have noticed that we have attracted repeat customers and they love the rewards program. I have no doubt that this program has pulled customers away from our competition.
Pros
Easy setup. Easy management. EXCELLENT customer service. We have repeat customers because of this reward program!
Cons
I have not had a negative experience with Zinrelo...ever!
May 2020
DIANE from BLUE ROSE POTTERY
Company Size: 2-10 employees
Industry: Internet
Time Used: Less than 6 months
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2020
Great new tool for our business
Great Rewards program for our web site! Has been easy for customers to understand, and the service is great from Zinrelo. Growing our business and engaging our customers - lots of new and repeat visitors - very happy with this new addition to our business.
Pros
Ease of use and integration with current systems
Cons
We did experience a few minor issues after startup that required Zinrelo tech team wot work with MIVA team - that was sometimes cumbersome - as far as testing and coordinating between the teams - a minor issue.
Reasons for Choosing Zinrelo
Recommended by our web site host - MIVA
February 2021
Katie from Kelly
Company Size: 10,000+ employees
Industry: Education Management
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
4.0
February 2021
Great Product
The service that has been provided is amazing. The team at Zinrelo has always helped us whenever we have needed and goes above & beyond.
Pros
It sits easily on our website. They keep adding new features as per the requirement.
Cons
None so far, reporting could have been one area better scoped at our end, but nothing on Zinrelo's end.

Response from Zinrelo
Replied February 2021
Thank you so much for your kind words, Katie. We really appreciate you taking the time out to share your experience and review us.
September 2018
kelsey from SCOTTeVEST, Inc.
Company Size: 11-50 employees
Industry: Apparel & Fashion
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
September 2018
Zinrelo is great!
Overall, we are very happy with Zinrelo!
Pros
I love Zinrelo for managing our customers who have joined our loyalty program. The changes we make go into effect super fast which is one of my favorite aspects.
Cons
Things like adjusting points is easy but sometimes things can go wrong and it takes a while to get to the bottom of it. Just like with any software. It's fine :)
March 2021
Brian from Smith Island Baking Co.
Company Size: 11-50 employees
Industry: Food & Beverages
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2021
Very Satisfied
Pros
It blends seamlessly into our existing platform.
Cons
Creating codes takes some training for customers, but it is to be expected.

Response from Zinrelo
Replied April 2021
Thank you so much for your kind words, Brian. We really appreciate you taking the time out to share your experience and review us.
December 2020
Ben from Reality Check Insights
Company Size: 2-10 employees
Industry: Market Research
Time Used: Less than 6 months
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2020
Easy Reward Program to Use
Pros
How quick and easy it is to set up with limited tech resources.
Cons
We have not encountered any issues with the product.

Response from Zinrelo
Replied December 2020
Thank you so much for your kind words, Ben. We really appreciate you taking the time out to share your experience and review us.
February 2019
Alex from PrideMode
Company Size: 11-50 employees
Industry: Apparel & Fashion
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
February 2019
The best free loyalty rewards app
We use the free plan and it works perfectly for what we wanted!
Pros
The app is very easy to use and customizable, offering plenty of rewards options and seamlessly flow with our brand.
Cons
There isn't anything I dislike about the app!
December 2018
Anonymous
Company Size: 2-10 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2018
Great App!
Pros
Easy to use, simple to install into my Shopify Store.
Cons
This requires a little but of set up, but it was pretty easy to do.