Pointerpro vs Swell

RATING:

4.6

(245)

Pointerpro has 245 reviews and a rating of 4.64 / 5 stars vs Swell which has 342 reviews and a rating of 4.57 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.6 (245)
4.6 (342)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
June 13, 2024
June 12, 2024
Pros/Cons
  • Pros

  • Their support team is highly responsive and they also have many helpful instructional videos.
  • Generally Survey Anyplace is really easy to use, from question design, to format design and dissemination. I also really appreciate how it prepares the data and presents the summary of results.
  • Cons

  • That you have to register on a monthly basis so now I need to cancel my registration.
  • Handling is quite complicated. You really have to think first before you start - especially the design of the flow of the questionnaire is quite difficult to execute.
Read all user reviews
  • Pros

  • Swell is overall super easy to use, especially with their new app. When we first opened the salon we had multiple fully booked stylists, and it made it seamless getting in contact with all the guests.
  • It has helped us get reviews from our patients with the ease of sending a great looking link. I also love that patients can message us from the site.
  • Cons

  • Everytime patient comes in he/she gets a reminder to review. Im sure those that dont wont to review may find it annoying.
  • If there is to be a bad review, it doesn't get weeded out before it gets posted for all to see.
Read all user reviews
Pricing Range
$
$
$
$
$
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$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos