Great tool that allows myself and my team to organize our book of business.

The one thing I really like about this software is the e-mail stream that it displays for each client account.

I really like the ability to tell when/if/how often my clients are using our software.

The ability to create customized plans to engage with customers manually or automatically using any and all data that is integrated into Churnzero is invaluable.

We faced a problem of having a lot of data points and a lot of customers with no way to monitor and analyze that information at scale.

The organization and integrations with ChurnZero make it so easy to manage all customer accounts. The marketing emails are great too.

The simplicity of integrating ChurnZero to other tools used in our business has been wonderful.

No proper and understandable Dashboard of Team activities.

Their customer support and customer success team are incredible and are very dedicated to helping your needs.

This software feels cumbersome and is not intuitive at all. It's difficult to navigate and figure out where to click.

Unfortunately, this occurred quite a few times with little to no recourse.

Our ChurnZero CSM has been amazingly helpful, our onboarding specialist helped us navigate the hellscape that was our system previously, and the support team have been quick and excellent.

Very simple to to use when we compared it with competitors, integration to other software like SalesForce and Zendesk was smooth.

Managing Customer Accounts is Easy with ChurnZero.

ChurnZero does a great job helping track client sentiment through a variety of factors.

Great customer service! my main contract is always happy to help. Great way to keep track of client usage/adoption.

Overall, my experience has been great using ChurnZero. It's easy to manage accounts, send bulk emails, and get a grasp on how all my accounts are doing without having to dive deep into each account.

There is no way to customize how many accounts appear in their lists (known as Segments) meaning only 10 accounts can be viewed at a time (a big pain points for CSMs skimming their account list).

Love the customer service provided by the Success Management team.

I have few if any complaints for ChurnZero, other than what you'd run into with any Account Management software (setup takes too long, etc).

ChurnZero provides detailed information on who, what and when specific activities occur, allowing me to quickly understand how I can best help each user.

Data is pushed in 1 day after it occurs. Lack of time of day activity is occurring reporting, only total for the day.

Having the quick insight into usage data helps me know which clients I need to contact and address an issue with, which helps me save revenue or build a more accurate forecast.

They have robust functionality, filtering, and integrations. I can use it to find the right clients to conduct user research with.

Intuitive platform coupled with great support.

Churnzero's easy implementation and integration with Salesforce is great. Having these datapoints in the tool makes it easy to analyze and set up actions accordingly.

Well supported throughout, clean, easy to use software that presents powerful account information.

Overall this product gives the customer success team the information they need to see. It is simple for them to see aggregate NPS Score, Revenue, etc of all their accounts.

Identify up sell opportunities (generate new revenue for my company).

In our case, a multi-language Knowledge Base is missing to make the KB more complete.

This is easy to use, clear and customisable. The recent updates to the template editor are welcome and allow us to make our help centre our own.

In one month, most of the customer service cases are in production. Migration and integration with other platforms are also very easy and in record time.

Businesses need to incorporate all elements of the flywheel in order to ensure the best possible user experience. Keep up the good work Hubspot.

For example, you cannot use HubSpot forms to populate custom Ticket properties, which renders them almost useless as a means of collecting information about the customer's problem.

Hubspot is very responsive and provides excellent customer service.

On top of this, the customer support is awesome. They are quick to respond and super helpful.

The Hubspot Knowledge Base is still missing some critical elements. The biggest feature missing (IMHO) is the ability to have articles appear in multiple locations.

There is room for improvement but the Hubspot staff always listen to my feedback. On the occasions when I have needed help they have been immensely helpful and attentive.

They provide all the assistance you need, so as long as you're willing to investigate and ask for help, this is a really nice product.

The best tool for a greater workflow, you can do everything you need to give the best elements for your clients.

I like that Hubspot tracks emails and calls easily and makes it simple to track leads and active customers. I also like that it integrates with slack and google calendar.

The tool has allowed us to get quick responses, see where we excel and shine within our industry as well as where we can improve all from the voice of our customers. Love working with this tool.

It's easy to use and intuitive, much like the other Hubspot software modules. It's clean, simple, and the new beta templates are great.

I loved being able to tie tasks to the customer on the CRM side of things and loved being able to utilized the chat feature to make service tickets.

Their support is readily available and they take feedback really well. As a whole, they are great to work with and always have a good interaction with their team.

The ease of setup was the best thing about it, and given that it integrated seamlessly with our preexisting HubSpot apps, it was a no-brainer.

Overall my experience has been great. It helps to visualize the many steps we have within our company which makes it easier to proceed with certain duties in a more organized at a efficient pace.

There is no visibility into our chatbot conversations before they are handed off to a human.

Great value for the money. You will be able to integrate marketing, customer service,  sales and have them communicate across all teams seamlessly.

I have been using it for less than 3 months and feel super comfortable using this CRM. Everything is nicely organized and it is a very nice 2019 CRM.

Ease of use has been great and the addition of the Custom Templates has added nice personalization. Organizing is a breeze by being able to drag and drop categories, subcategories and articles.

If you have more than 5 pipelines we should have a large screen, or else you will get bored of doing scroll aside.

It helps you to keep a record and a track of each subject, which is good for not forgetting anything.

US Dollar

ChurnZero is a cloud-based customer success management platform, which helps subscription businesses to understand their product reception among customers, predict the likelihood of subscription renewals and automate the processes of enhancing customer experience through relevant touch-points such as improvising in-app content.


Key features of ChurnZero include account alerts, account management, communication management, customer engagement, lifecycle management, health score, onboarding, revenue management, usage tracking/analytics and win/loss analysis. Well-suited for small to large enterprises, it aims to deliver personalized experiences to customers across all products and services.   


ChurnZero integrates with Salesforce, NetSuite, Intercom, HubSpot, HelpScout, Gmail, Zoho CRM, QuickBooks, Teamwork Desk, Freshsales, and more. Support is extended via phone, documentation and an online help desk, and pricing is available via annual subscription.



LongDescription

Engagement Tracking

Surveys & Feedback

Text Analysis

Activity Tracking

Customer Segmentation

Sentiment Analysis

Knowledge Management

Communication Management

Customer Database

Churn Management

Win/Loss Analysis

Account Alerts

Customer Experience Management

Email Marketing

Multi-Channel Data Collection

Survey/Poll Management

Real Time Data

Real-Time Notifications

Revenue Management

Activity Dashboard

Alerts/Notifications

Predictive Analytics

Segmentation

Account Management

Chat/Messaging

Customer Management

Interaction Tracking

Dashboard

Customer Engagement

Reporting/Analytics

Usage Tracking/Analytics

Feedback Management

Client Management

Negative Feedback Management

Customer History

Content Creation

Third-Party Integrations

Onboarding

Task Management

Health Score

Sales Pipeline Management

Contact Management

Lead Management

For iPad Devices

Commenting/Notes

Real Time Analytics

Forecasting

Internal Chat Integration

Time Tracking

Customizable Reports

Access Controls/Permissions

Leaderboards

Templates

Single Sign On

Client Database

Calendar/Reminder System

Gantt/Timeline View

Pipeline Management

NPS of Customers

Call Logging

NPS Survey Structure

Calendar Management

Customizable Fields

Collaboration Tools

Sales Trend Analysis

Client Tracking

Data Import/Export

Process/Workflow Automation

Email Templates

Audit Trail

Self Service Tools

Opportunity Management

Configurable Workflow

Performance Metrics

Data Security

Multi-Channel Communication

Role-Based Permissions

Workflow Management

Email Management

Event Triggered Actions

Visual Analytics

Reporting & Statistics

Data Visualization

Reminders

Customizable Templates

Calendar Sync

Renewal Management

Customer Journey Mapping

Real Time Reporting

Customizable Branding

Behavior Tracking

To-Do List

Goal Setting/Tracking

Contact Database

Widgets

Monitoring

Trend Analysis

Ad hoc Analysis

Contact ChurnZero directly for accurate pricing information.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

ChurnZero

In Person

Live Online

Webinars

Documentation

Videos

Service Hub is a cloud-based customer service platform designed for small to large businesses manage contacts, requests, deals, appointment schedules and more. Key features include reporting, lead generation, marketing automation and conversion analytics.


Service Hub comes with a customer relationship management module, which allows enterprises to organize customers’ details and track the progress of interactions and sales pipelines across all social media platforms, by getting real-time notifications on log activities. Its team email tool lets users link shared mail address to a collaborative inbox and centralize conversations, improving transparency across teams. Additionally, its help desk and ticketing module helps users record and resolve customer issues and demands, by monitoring clients’ history, agents’ response time and feedback.


Service Hub facilitates integration with a various third-party solution such as SurveyMonkey, Eventbrite, Wistia, Zendesk and more. Pricing is available on monthly subscriptions and support is extended via phone, live chat and documentation.



Support Ticket Management

Meeting Management

Document Storage

Transfers/Routing

Customer Service Analytics

Workflow Configuration

Categorization/Grouping

Offline Form

Automated Routing

Call Routing

Self Service Portal

Mobile Access

Proactive Chat

Transcripts/Chat History

Queue Management

Support Ticket Tracking

Ticket Management

Knowledge Base Management

Website Visitor Tracking

Geotargeting

Real-Time Chat

Real-time Consumer-facing Chat

Inbox Management

Macros/Templated Responses

Alerts/Escalation

Prioritization

Appointment Management

Autoresponders

HubSpot Service Hub is free to get started and will grow with you.
Service Hub Starter starts at $45 per month.
Service Hub Professional starts at $450 per month.
Service Hub Enterprise starts at $1,200 per month.
See more information here: https://www.hubspot.com/pricing/service?edition=starter&term=monthly

ChurnZero vs HubSpot Service Hub

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