In our case, a multi-language Knowledge Base is missing to make the KB more complete.

This is easy to use, clear and customisable. The recent updates to the template editor are welcome and allow us to make our help centre our own.

In one month, most of the customer service cases are in production. Migration and integration with other platforms are also very easy and in record time.

Businesses need to incorporate all elements of the flywheel in order to ensure the best possible user experience. Keep up the good work Hubspot.

For example, you cannot use HubSpot forms to populate custom Ticket properties, which renders them almost useless as a means of collecting information about the customer's problem.

Hubspot is very responsive and provides excellent customer service.

On top of this, the customer support is awesome. They are quick to respond and super helpful.

The Hubspot Knowledge Base is still missing some critical elements. The biggest feature missing (IMHO) is the ability to have articles appear in multiple locations.

There is room for improvement but the Hubspot staff always listen to my feedback. On the occasions when I have needed help they have been immensely helpful and attentive.

They provide all the assistance you need, so as long as you're willing to investigate and ask for help, this is a really nice product.

The best tool for a greater workflow, you can do everything you need to give the best elements for your clients.

I like that Hubspot tracks emails and calls easily and makes it simple to track leads and active customers. I also like that it integrates with slack and google calendar.

The tool has allowed us to get quick responses, see where we excel and shine within our industry as well as where we can improve all from the voice of our customers. Love working with this tool.

It's easy to use and intuitive, much like the other Hubspot software modules. It's clean, simple, and the new beta templates are great.

I loved being able to tie tasks to the customer on the CRM side of things and loved being able to utilized the chat feature to make service tickets.

Their support is readily available and they take feedback really well. As a whole, they are great to work with and always have a good interaction with their team.

The ease of setup was the best thing about it, and given that it integrated seamlessly with our preexisting HubSpot apps, it was a no-brainer.

Overall my experience has been great. It helps to visualize the many steps we have within our company which makes it easier to proceed with certain duties in a more organized at a efficient pace.

There is no visibility into our chatbot conversations before they are handed off to a human.

Great value for the money. You will be able to integrate marketing, customer service,  sales and have them communicate across all teams seamlessly.

I have been using it for less than 3 months and feel super comfortable using this CRM. Everything is nicely organized and it is a very nice 2019 CRM.

Ease of use has been great and the addition of the Custom Templates has added nice personalization. Organizing is a breeze by being able to drag and drop categories, subcategories and articles.

If you have more than 5 pipelines we should have a large screen, or else you will get bored of doing scroll aside.

It helps you to keep a record and a track of each subject, which is good for not forgetting anything.

Some of its greatest appeals are the ample opportunities for admins and students to interact through assignments, feedback, and notifications.

Thanks Learnupon.com and keep up the great work.

I think at times it can be confusing to navigate through the courses/learning path.

The staff are incredibly quick to respond, are clear with their responses and want to be of assistance.

Having trialled numerous LMS systems, I was beginning to feel that we would have to take the plunge and build an extremely costly personalised system.

I have permission from the reps to call them out personally in this review as outstanding, kind, intelligent, and amazing humans.

We've had a fantastic sales and onboarding experience, and their CSM and their technical support teams are extremely responsive and thorough.

Great organization and we are very happy with our decision.

Ultimately, this inst that bad of a trade-off for the customer support and constant functionality updates to the program.

LearnUpon is very intuitive for both administrator and the learner. It provides great options for providing training/learning materials without being overwheliming with bells and whitles.

No real dislikes about the software, we use it in an unconventional way in that it is for corporate training and employee compliance.

Great Customer Service, Awesome Staff, and a Quality Product.

LearnUpon is extremely intuitive. After just a few days of working with it, I already feel competent and capable of creating clean, high quality courses.

I continue to find the LU solution for Eason represents considerable return on our investment.

The SAML SSO integration was fairly easy and support was very attentive. Our Customer Success Specialist has been very helpful and provided a great plan for us to get started.

Sometimes it is time-consuming, or difficult, to communicate and resolve a problem in writing.

We like the clean look of the platform as well as the ability to customize many features for our clients.

Robust functionality exceeded our needs, awesome support team with great response times, and easy to roll out across the org for different teams to use.

On top of this, LU customer support is the best in the business.

Hour support response is quick, robust, and almost always dead-on. When you sign up, you get an account manager who helps you through your implementation to suit your workflows.

Intuitive, Aesthetic & Economical Solution with Rock Star Cx Support.

They listen to our needs and work with us to find solutions. They provide great access to support and really try to meet our needs within our budget.

Excellent Learning Management System with Salesforce integration.

It is easy to use, has a number of very helpful automated features which save me time and effort, and it integrates well with my authored content. The second benefit is the Learnupon staff.

To be fair, everyone at LearnUpon is pretty great, but the reps are just too cool for words.).

When your clients can see that you have a great culture, you are winning.

The ease of use on both the administrator and user side is fabulous.

What I like most about LearnUpon is that it is a stable product.

The small number raised by our administrators and course developers have been answered and resolved quickly thanks to LearnUpon’s fantastic team.

It is easy to use and share and makes our company look very professional and dedicated to education.

I would wholeheartedly recommend Learnupon as an LMS. They are a cost-effective and customer-responsive company with an excellent product.

US Dollar

Service Hub is a cloud-based customer service platform designed for small to large businesses manage contacts, requests, deals, appointment schedules and more. Key features include reporting, lead generation, marketing automation and conversion analytics.


Service Hub comes with a customer relationship management module, which allows enterprises to organize customers’ details and track the progress of interactions and sales pipelines across all social media platforms, by getting real-time notifications on log activities. Its team email tool lets users link shared mail address to a collaborative inbox and centralize conversations, improving transparency across teams. Additionally, its help desk and ticketing module helps users record and resolve customer issues and demands, by monitoring clients’ history, agents’ response time and feedback.


Service Hub facilitates integration with a various third-party solution such as SurveyMonkey, Eventbrite, Wistia, Zendesk and more. Pricing is available on monthly subscriptions and support is extended via phone, live chat and documentation.



LongDescription

Support Ticket Management

Surveys & Feedback

Meeting Management

Document Storage

Transfers/Routing

Customer Service Analytics

Workflow Configuration

Knowledge Management

Categorization/Grouping

Pipeline Management

Communication Management

Customer Database

Offline Form

Automated Routing

Call Routing

Email Templates

Self Service Portal

Account Alerts

Contact Management

Customer Experience Management

Mobile Access

Proactive Chat

Transcripts/Chat History

Performance Metrics

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Workflow Management

Email Management

Ticket Management

Reporting & Statistics

Knowledge Base Management

Website Visitor Tracking

Geotargeting

Real-Time Chat

Account Management

Chat/Messaging

Customizable Templates

Customer Management

Real-time Consumer-facing Chat

Inbox Management

Macros/Templated Responses

Interaction Tracking

Alerts/Escalation

Customer Engagement

Customizable Branding

Reporting/Analytics

Usage Tracking/Analytics

Contact Database

Prioritization

Feedback Management

Appointment Management

Client Management

Autoresponders

Customer History

Third-Party Integrations

Canned Responses

Onboarding

Live Chat

Real-Time Analytics

Engagement Tracking

Employee Management

Performance Management

Customizable Reports

Access Controls/Permissions

Customer Segmentation

Single Sign On

Voice Mail

Rules-Based Workflow

NPS of Customers

Calendar Management

Customizable Fields

Collaboration Tools

Data Import/Export

Help Desk Management

Survey/Poll Management

Real-Time Data

Client Portal

Social Media Integration

Real-Time Notifications

Event Triggered Actions

Activity Dashboard

Alerts/Notifications

Service Level Agreement (SLA) Management

Multi-Language

Real Time Reporting

Customizable Forms

Task Management

Health Score

Virtual Assistant

Customer Support

Web browser (OS agnostic)

HubSpot Service Hub is free to get started and will grow with you.
Service Hub Starter starts at $45 per month.
Service Hub Professional starts at $450 per month.
Service Hub Enterprise starts at $1,200 per month.
See more information here: https://www.hubspot.com/pricing/service?edition=starter&term=monthly

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

HubSpot Service Hub

In Person

Live Online

Webinars

Documentation

At LearnUpon LMS we’re on a mission to help you unlock the power of learning. Combining our award winning LMS and our industry-leading Customer Experience team, we pride ourselves on being a trusted partner to over 1,300 businesses. 
 
 Every day, L&D teams around the world choose LearnUpon’s intuitive, feature-rich and deeply integrate-able platform to deliver a connected learning experience to millions of learners across their employees, partners and customers. Plans start at $15,000 USD.
 
 Key benefits of LearnUpon:
<li> Efficient and Integrated: With automation and integrations, we make creating, managing, and delivering training easier so your team can spend less time on training tasks and more on achieving strategic goals.
<li> Learner-centric: Our solution offers an intuitive, easy-to-use, and interactive experience that enables your learners to continuously engage with, and manage, their own learning journey. 
<li> Measurable: Using out-of-the-box or custom reports, arm your team with the data they need to track and measure training performance, and critically, tie your learning insights back to business impact.
<li> Secure, Reliable, Scalable: 11 million+ users on the platform and 80 million+ courses delivered; we support training delivery on a global scale, with industry- leading uptime and performance.

User Management

Asynchronous Learning

Course Tracking

Self-paced Learning

Course Management

Student Portal

Activity Tracking

Leaderboards

SCORM Compliance

Progress Tracking

Course Publishing

Registration Management

Mobile Learning

Blended Learning

Content Library

Assignment Management

eCommerce Management

Assessment Management

Certification & Licensing

Certification Tracking

Content Management

Orientation Workflow Management

Sales Reports

Storyboarding

Skills Tracking

Training Companies

Mentorship

Training Management

Built-in Course Authoring

Role-Based Permissions

Email Reminders

eLearning Companies

LearnUpon offers a standard SaaS subscription model, consisting of several price bands. Each price band includes a set number of ‘Active Users’ and one or more ‘Portals’.

What plan you select will also depend on your feature and support requirements. As you consider our proposed pricing, we encourage you to review what is available in the context of your organization’s needs.

As the first step in your LMS partnership with LearnUpon, your LearnUpon Account Executive (AE) will listen to your requirements to ensure your use case is a good fit, and recommend a LearnUpon plan to fit your specific usage, feature, and support requirements.

Contact us to request an intro to one of our expert (super friendly!) AEs

US / Canada (Toll Free)
+1 888 908 3960

UK
+44 203 642 7679

Ireland
+353 1 531 0121

Australia
+61 283 111 209

HubSpot Service Hub vs LearnUpon

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