# UserGuiding Software Reviews, Demo & Pricing - 2026 > Review of UserGuiding Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/customer-success/userguiding-profile --- [Home](https://www.softwareadvice.com/) / [Customer Success Software](https://www.softwareadvice.com/customer-success/) / UserGuiding Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/customer-success/userguiding-profile/reviews/)[Alternatives](https://www.softwareadvice.com/customer-success/userguiding-profile/alternatives/) # UserGuiding 2026: Benefits, Features & Pricing Wondering if UserGuiding is right for your organization? Our Customer Success Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview UserGuiding 4.7 [(52)](https://www.softwareadvice.com/customer-success/userguiding-profile/reviews/) Pricing Starting at $174.00 per month ### About UserGuiding UserGuiding empowers product teams to boost user activation and drive revenue growth through its all-in-one, no-code platform. Quickly implement superior self-service experiences that enhance user adoption and minimize support needs without breaking the bank. With UserGuiding, you can: ``` • Activate users with interactive in-app guides and walkthroughs • Boost feature adoption with personalized onboarding flows • Offer AI-powered self-serve help to reduce support tickets • Announce product updates effectively within your app • Collect user feedback seamlessly to improve your product ``` Join 1,000+ teams who trust UserGuiding for the fastest implementation and exceptional value. Drive revenue growth effortlessly and achieve lasting user engagement with UserGuiding—the smartest choice for product teams seeking superior self-service solutions. Wondering if UserGuiding is right for your organization? Our Customer Success Software selection experts can help you in 15 minutes or less. ## UserGuiding User Interface ## Popular UserGuiding Alternatives Main Product UserGuiding 4.7 [(52)](https://www.softwareadvice.com/customer-success/userguiding-profile/reviews/) Ratings Breakdown - 4.69Ease of use - 4.61Value for money - 4.80Customer support - 4.67Functionality Pricing Starting at $174.00 per month Get Price Alternative Product [Product Fruits](https://www.softwareadvice.com/saas-management/product-fruits-profile/) 4.7 [(89)](https://www.softwareadvice.com/saas-management/product-fruits-profile/reviews/) Ratings Breakdown - 4.60Ease of use - 4.68Value for money - 4.83Customer support - 4.62Functionality Pricing Starting at $111.00 per month Get Price Alternative Product [VisualSP](https://www.softwareadvice.com/digital-adoption-platform/visualsp-profile/) 4.9 [(22)](https://www.softwareadvice.com/digital-adoption-platform/visualsp-profile/reviews/) Ratings Breakdown - 4.73Ease of use - 4.86Value for money - 5.0Customer support - 4.91Functionality Pricing Starting at $6574.00 per year Get Price Alternative Product [Produktly](https://www.softwareadvice.com/product/511189-Produktly/) 4.7 [(12)](https://www.softwareadvice.com/product/511189-Produktly/#reviews) Ratings Breakdown - 4.67Ease of use - 5.0Value for money - 4.80Customer support - 4.67Functionality Pricing Starting at €19.00 per month Get Price Alternative Product [Rocketlane](https://www.softwareadvice.com/customer-success/rocketlane-profile/) 4.7 [(127)](https://www.softwareadvice.com/customer-success/rocketlane-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.60Value for money - 4.73Customer support - 4.57Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [FlowShare](https://www.softwareadvice.com/digital-adoption-platform/flowshare-profile/) 4.6 [(37)](https://www.softwareadvice.com/digital-adoption-platform/flowshare-profile/reviews/) Ratings Breakdown - 4.81Ease of use - 4.59Value for money - 4.84Customer support - 4.35Functionality Pricing Starting at $45.00 per month Get Price ## UserGuiding Pricing and Plans Starting price: $174.00 per month Free Trial Free Version Starter Plan $174.00 flat rate, per month Plan includes: - 20 Active Guides - 20 Active Hotspots - Knowledge Base - Product Updates Page - In-App Surveys - Access to NPS - Appearance Frequency Customization - Audience Segmentation - Custom Attributes - Custom CSS Read More Growth Plan $349.00 flat rate, per month Plan includes: - Knowledge Base - Product Updates Page - In-App Surveys - Access to NPS - Appearance Frequency Customization - Audience Segmentation - Custom Attributes - Dynamic Material Personalization - Email and Chat Support - Engagement Analytics Read More Enterprise Plan Pricing available upon request Plan includes: - All Professional Plan Features - Custom CSS - Full Access to Customer Support - Dedicated Customer Success Manager, - SSO - DPA - Security Audit - EU Server Option Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## UserGuiding Features - Popular features found in Customer Success Customer Engagement Onboarding Reporting/Analytics Usage Tracking/Analytics - More features of UserGuiding Account Management Activity Dashboard Activity Tracking Alerts/Notifications API Asynchronous Learning Audience Targeting Behavior Tracking Communication Management Configurable Workflow Content Creation Content Library Content Management Contextual Guidance Customer Database Customer Experience Management Customer History Customer Management Customer Segmentation Customizable Branding Customizable Fields Customizable Forms Customizable Templates Data Import/Export Employee Onboarding Engagement Tracking Event Triggered Actions Feedback Management Gamification In-App Training Interactive Content Knowledge Base Management Launch Management Learning Management Monitoring Multi-Language NPS of Customers Performance Metrics Progress Tracking Real-Time Analytics Real-Time Data Real-Time Notifications Reporting & Statistics Self-paced Learning Self Service Portal Self Service Tools Survey/Poll Management Surveys & Feedback Task Management Third-Party Integrations Training Management User Onboarding Visual Analytics Widgets Workflow Management ## UserGuiding Integrations Webhook Relay Integration rated undefined from -1 review Google Analytics 360 Integration rated undefined from -1 review Segment Integration rated undefined from -1 review Mixpanel Integration rated undefined from -1 review Intercom Integration rated undefined from -1 review Slack Integration rated undefined from -1 review See all 9 integrations ## UserGuiding User Reviews Overall Rating 4.7 Ratings Breakdown 5 69% 4 29% 3 2% 2 0% 1 0% Secondary Ratings Ease of Use 4.7 Value for money 4.6 Customer support 4.8 Functionality 4.7 Yarkin S. Verified reviewer Computer Software 51-200 employees Used weekly for less than 2 years Review source Reviewed October 2019 Seamless User Onboarding Experience 5 UserGuiding is an accessible and affordable software to create product walkthroughs. We can create whole onboarding flows in minutes. Well done team! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: UserGuiding is the easiest user onboarding software we've tried. You can get it going in minutes after signing up. The team is very responsive and they are always asking for feedback to improve the product. Cons: No mobile support, but it’s not a big deal. Read More HW Hannah W. Verified reviewer Computer Software 51-200 employees Used daily for less than 12 months Review source Reviewed September 2020 Boosts new feature adoption immediately 5 We’ve been using UserGuiding for a while now, and it became a great addition to our stack immediately. Especially when introducing a feature we use UserGuiding to let our users know inside the app, and create short tours that help them understand the new function. There are also many options when designing an onboarding experience for new users. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We use UserGuiding for training new users, and the product tours are nice enough. What helped us most were the hotspots and tooltips for new features and updates. With hotspots, we were able to dramatically increase awareness to our new features. Also, the integrations with Segment and Intercom are offering us great value, as they provide us with amazing insights on our customers and their journeys. Cons: Although we could integrate some of the tools we use with UserGuiding, it was a downer when I saw there is no integration with Heap yet. It could help us dig deeper into users’ actions during the onboarding and how UserGuiding affects their journey, I hope the integration becomes available soon. Read More DH David H. Verified reviewer Information Technology and Services 2-10 employees Used monthly for less than 12 months Reviewed October 2019 Poor customer support 4 Poor experience. I hope they would improve their customer experienc Ratings Breakdown 3 Ease of use 1 Value for money 1 Customer support 5 Functionality Pros: User guide pop ups and it’s relatively simple to understand & use Cons: Buggy and slow or even non existent customer support. Emails that don’t get response. Vendor Response Hello David, Thanks a lot for your feedback. I'm glad you find UserGuiding simple to use! And really sorry to hear about your previous experience. I'll be following up with my team so that we'll reach you soon. Mert Replied October 2019 Read More SS Steven S. Verified reviewer Computer Software 11-50 employees Used daily for less than 6 months Review source Reviewed April 2019 A really incredible app 5 We were looking for a web app to create an onboarding experience for our software that was easy to use. We tried out a few different options but once we tried out UserGuiding it was clearly the best choice in terms of how it looked, how easy it was to use, how much we could do with it, and the price. Not only was I was able to create an entirely new layer of experience for our new users, but we've also been able to use it for additional purposes such as freemium feature locking and floating information bubbles that give additional information when clicked on. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Fantastic usability. I was able to create an entirely new user experience without the help from my development team at all. Able to set up a variety of user experiences (guiding training, slide outs, extra information bubbles, etc) by just going to the page and clicking on the object we wanted to use. It looks great visually and gives a high level of customization to keep brand consistency. This was really important to us as we put a lot of value on looking very clean and modern. Customer success and service has also been fantastic. Great group of people to work with. I highly recommend this tool. Cons: There was a couple of slightly awkward functionality moments we found once we started working with large sets of experiences, but we quickly found our way through. Not a major issue at all. Read More Bahadir E. Verified reviewer Information Technology and Services 2-10 employees Used daily for less than 6 months Reviewed October 2019 UserGuiding is the voice of your product, onboarding your users! 5 We are using UserGuiding on our webapp for first onboarding of our customers. We give a short intro about our product and take them on a product onboarding journey designed on Userguiding. The completion rate of the guides we created a very decent as well. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The implementation process is very straight forward. You don't have dependencies on your technical team, you can set it up as a non-techie who has access to GTM. Cons: Sometimes interface and Chrome extension could become confusing but once you get used to, it is not a big deal. Reasons for choosing UserGuiding Our alternative was building the solution inhouse but comes with maintenance cost etc. So we decided to use UserGuiding because it is a full package, easy to install solution with good customer support. Read More OT Okan T. Verified reviewer Program Development 201-500 employees Used daily for less than 12 months Review source Reviewed September 2019 Product Walkthroughs in Minutes 5 We've been developing user onboarding flows insource before UserGuiding. After a single UI change, the responsible person had to work on the flow for hours to change the location, test it and make it live. It takes less than a minute than UserGuiding! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: UserGuiding has great UX - very simple to use. In a few hours after signing up, you can start getting positive results! Also the team is supportive. They do their best to support us on our busy days, even in weekends. Cons: It would be great if we could upload our videos directly to UserGuiding, instead of embedding from online places. But still not a big problem. Read More JS Jeff S. Verified reviewer Computer Software 2-10 employees Used weekly for less than 6 months Review source Reviewed August 2020 Turnkey Onboarding with Completely Seamless Build Out 5 I've used a few tools like this at other companies in the past. And I've used many SaaS products that have walkthrough onboarding flows like UserGuiding. But I've not actually built a flow out on my own until now. As someone who loves to tinker and test, I found the tool perfectly suited to me. And knowing how overwhelmed development teams are at SaaS companies, this is a tool that a product team or marketing group can work on and perfect, then go to the dev team with a final deployable version to drop in. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I love that I can build an onboarding workflow with all various different engagement / training methods like steps, confirmations, checklists and so much more. But the best part about UserGuiding is that I was able to build out a workflow without a single line of code and test it live on my site just by adding a Chrome extension. As a product manager, this tool is a great way to build out different onboarding flows and test them with my team long before I push something live. Cons: There is a lot. And it's a little overwhelming at first. They have great support and documentation, but it's the kind of software you really need to dig into and just immerse yourself with. Once I did that, all the bells and whistles quickly became apparent. Read More Aslı A. Verified reviewer Education Management 1001-5000 employees Used daily for free trial Reviewed February 2019 So easy! 5 Thanks to UserGuiding, the customer engagement, and conversion rates have increased insanely. User onboarding solutions provided interactive product guides for new features to fasten my users’ adaptation process. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: This is literally crazy! You can show how your product works to your customers in less than 30 seconds! The team is so great and clever so that you can reach them anytime you like, Excellent customer service. Cons: I am using it for a month None, so far. Vendor Response Thank you for your review. We are happy to work with you! Replied February 2019 Read More Ilgım Ö. Verified reviewer Entertainment 2-10 employees Used daily for less than 6 months Reviewed February 2019 Great Experience 5 Easy, fast and safe🎈 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: our growing retantion rates suprised me. Cons: I couldnt find anything to improve in the future Vendor Response Thank you for your great comments. We are happy to work together and create such a success story! Replied February 2019 Read More VR Verified Reviewer Computer Software 2-10 employees Used daily for less than 6 months Review source Reviewed March 2020 Very easy to use 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It was very easy to implement. It only takes few minutes to add your first guide in your website. Cons: Needs more functionality and feature to make customization. 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