About UserGuiding

UserGuiding is a digital adoption and user onboarding platform that allows businesses to easily build interactive product guides using no-code tools. It can be used to design and create various onboarding flows, such as manuals, templates, hotspots, NPS surveys, plus more. The platform can integrate with third-party tools including Intercom, Mixpanel, Slack, Google Analytics, and others.

Users with no technical knowledge can easily create tutorial popups as well as highlight new product features. UserGuiding provides segmentation capabilities to create personalized onboarding experiences. Designs can also be customized using images, videos, GIFs, and emojis. Other platform features include onboarding checklists, user goal tracking, detailed analytics, API acce...


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48 Reviews of UserGuiding

Average User Ratings

Overall

4.65 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(32)

32

4 stars

(15)

15

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 48 results

July 2020

User Profile Picture

Buğra from Tractific

Verified Reviewer

Company Size: 2-10 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Great onboarding tool!

We use UserGuiding to highlight certain important features in the trial -> paid funnel. It has been increasing conversions so far. Before, we felt like customers don't understand how to work with the product; now we have less support tickets than ever.

Pros

We were on the brink of building an in-house solution for onboarding when we met UserGuiding. It allowed us to design a beautiful product walkthrough within minutes, without a single line of code. Less support tickets, more free trial conversions, happy product managers :)

Cons

The analytics part is probably enough for most teams. We needed a little more control over data, which led us to use another product for it.

Reasons for Choosing UserGuiding

UserGuiding is by far easiest to set up, their demo explains everything clearly, all there is left is to write the guide.

March 2020

Kent from Geo Workforce Solutions

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

March 2020

Very customisable onboarding software

It is pretty clear that having a clear and effective onboarding process is vital for engagement and retention of those new users. Userguiding is helping us make sure we guide and assist our users in how to get the most value from our software.

Pros

UserGuiding is a powerful way to add onboarding to your browser based app or website. We needed an option that was more customisable than other offerings, like Intercom. Userguiding allows you to adjust the look and feel of your onboarding product tour to look like it is part of your application. You can add much more than just a picture or video to your tooltips as well. You can adjust size of modals and pop-ups all of which allows a much finer level of control.

Cons

The actual experience of adjusting settings, look and feel can be a bit cumbersome. The preview of a step within a guide looks quite different to the version that will be rendered on the preview so you need to keep swapping back and forth between the two views. It would also be good to have control of the location of some other elements, like where on the screen a tooltip appears, and where within a tooltip or modal the quit icon (X) appears. Finally, it would amazing to have some extra controls over when a particular guide starts - for example, the guide starts 30 seconds after landing on a page. Another option would be to have elements on previous screens trigger the start of the guide. In our case, we have a native welcome screen that the user has to complete before the user guide should start. But the welcome screen is the same URL as the landing page. Because the URL doesn't change when the user completes the welcome screen, we had to do some workarounds to trigger the user guide on completion of the welcome screen.

Reasons for Switching to UserGuiding

Intercom has very limited customisation options and we could not get it looking like we wanted.

Response from UserGuiding

Replied March 2020

Hello Kent, thanks a lot for your feedback and suggestions. I've forwarded your review to our product team. Thanks for being with us, and stay healthy! Mert

August 2021

‪Saleh from saleh

Company Size: 1 employee

Industry: Sports

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

"Irresistibly simple"

Customer engagement and conversion rates have skyrocketed thanks to UserGuiding. My consumers' adaptation process was sped up by using user onboarding solutions that gave interactive product instructions for new features.

Pros

This is completely insane! In less than 30 seconds, you can demonstrate how your product works to your consumers! The team is so talented and resourceful that you may reach out to them at any moment. They provide excellent customer service.

Cons

They don't have a live chat option on their website, but their team replies swiftly via email and works to resolve your issues as rapidly as possible.

November 2019

Youssef from Enova R&T

Company Size: 11-50 employees

Industry: Information Technology and Services

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

November 2019

Review

so good

Pros

Easy to use without any code implementation

Cons

less functionnality i would like if add possibilty to insert audio like we inject a text

Reasons for Choosing UserGuiding

the easy one

February 2020

User Profile Picture

Konrad from City Pantry Ltd

Verified Reviewer

Company Size: 51-200 employees

Industry: Food & Beverages

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Great tool to onboard your users

UserGuiding is going to help us solve issues with new user onboarding that currently takes a few hrs and requires our employee and customer to be in front of computer to guide them through over the phone. Now our users will be able to self-serve.

Pros

Fairly easy to use and a lot of functionalities for developers to build on.

Cons

Less skilled people (non-devs) would struggle with implementation and customisation to fully benefit all the features.

Reasons for Choosing UserGuiding

Much more competitive pricing. Great value for money. The same functionality.