In our case, a multi-language Knowledge Base is missing to make the KB more complete.

This is easy to use, clear and customisable. The recent updates to the template editor are welcome and allow us to make our help centre our own.

In one month, most of the customer service cases are in production. Migration and integration with other platforms are also very easy and in record time.

Businesses need to incorporate all elements of the flywheel in order to ensure the best possible user experience. Keep up the good work Hubspot.

For example, you cannot use HubSpot forms to populate custom Ticket properties, which renders them almost useless as a means of collecting information about the customer's problem.

Hubspot is very responsive and provides excellent customer service.

On top of this, the customer support is awesome. They are quick to respond and super helpful.

The Hubspot Knowledge Base is still missing some critical elements. The biggest feature missing (IMHO) is the ability to have articles appear in multiple locations.

There is room for improvement but the Hubspot staff always listen to my feedback. On the occasions when I have needed help they have been immensely helpful and attentive.

They provide all the assistance you need, so as long as you're willing to investigate and ask for help, this is a really nice product.

The best tool for a greater workflow, you can do everything you need to give the best elements for your clients.

I like that Hubspot tracks emails and calls easily and makes it simple to track leads and active customers. I also like that it integrates with slack and google calendar.

The tool has allowed us to get quick responses, see where we excel and shine within our industry as well as where we can improve all from the voice of our customers. Love working with this tool.

It's easy to use and intuitive, much like the other Hubspot software modules. It's clean, simple, and the new beta templates are great.

I loved being able to tie tasks to the customer on the CRM side of things and loved being able to utilized the chat feature to make service tickets.

Their support is readily available and they take feedback really well. As a whole, they are great to work with and always have a good interaction with their team.

The ease of setup was the best thing about it, and given that it integrated seamlessly with our preexisting HubSpot apps, it was a no-brainer.

Overall my experience has been great. It helps to visualize the many steps we have within our company which makes it easier to proceed with certain duties in a more organized at a efficient pace.

There is no visibility into our chatbot conversations before they are handed off to a human.

Great value for the money. You will be able to integrate marketing, customer service,  sales and have them communicate across all teams seamlessly.

I have been using it for less than 3 months and feel super comfortable using this CRM. Everything is nicely organized and it is a very nice 2019 CRM.

Ease of use has been great and the addition of the Custom Templates has added nice personalization. Organizing is a breeze by being able to drag and drop categories, subcategories and articles.

If you have more than 5 pipelines we should have a large screen, or else you will get bored of doing scroll aside.

It helps you to keep a record and a track of each subject, which is good for not forgetting anything.

Although we could integrate some of the tools we use with UserGuiding, it was a downer when I saw there is no integration with Heap yet.

The overall usability and adaptability with the software is great. You get every chance to customize the software to your liking.

Customer success and service has also been fantastic. Great group of people to work with.

It is pretty clear that having a clear and effective onboarding process is vital for engagement and retention of those new users.

I couldn't find anything that I don't like about the software functionally or user experience-wise.

So far I have not come across a thing that annoys me at all.

I love that I can build an onboarding workflow with all various different engagement / training methods like steps, confirmations, checklists and so much more.

I am able to increase Popupsmart's sales thanks to analytical intelligent system that they offered. The more I see the problems, the quicker I provide solutions to our customers.

You can get it going in minutes after signing up. The team is very responsive and they are always asking for feedback to improve the product.

Userguiding is intuitive, with cool features and provides excellent customer support whenever necessary (which due to its functionality is not often required).

The best thing about software is being User-friendly environment, really easy to use with GTM.

Very easy integration, in just a few minutes you are up and running.

I liked the value offered for the price, as well as the features and the ease of use.

So far so good, I have no negative comments about UserGuiding.

Also the team is supportive. They do their best to support us on our busy days, even in weekends.

It is one of the few solutions I constantly recommend to my customers when they strive to create an amazing onboarding experience.

Best Quality of Service and Easy to use Product.

Some of the implementation was a little hard because of our lack of technical knowledge.

But I've not actually built a flow out on my own until now. As someone who loves to tinker and test, I found the tool perfectly suited to me.

Solid product, great price point, users love it.

Easy and powerful, slick design, you can create advanced user guiding flows (truly advanced).

The software works really well, is easy to use and can really be effective. The customer support was a great help to us.

You do not need any technical assistance to create any onboarding flow or use any feature end-to-end whatsoever. Awesome customer support.

Also, the integrations with Segment and Intercom are offering us great value, as they provide us with amazing insights on our customers and their journeys.

They don't offer free chat on their website but the team responds quickly via email and try to solve your problems as soon as possible.

Great alternative to more established solutions.

My problem is that the first UserGuiding step does not work as it doesn’t not find the starting point on the web page, because this web page  is too long to show the entry button on a standard screen.

The product is easy to use and integrate into your own website to ensure smooth onboarding.

Customer engagement and conversion rates have skyrocketed thanks to UserGuiding.

Sometimes interface and Chrome extension could become confusing but once you get used to, it is not a big deal.

Easy to understand due to its intuitiveness. I was able to quickly create a solid walkthrough to communicate more information and explain some of the powerful features that look complex to our users.

US Dollar

Service Hub is a cloud-based customer service platform designed for small to large businesses manage contacts, requests, deals, appointment schedules and more. Key features include reporting, lead generation, marketing automation and conversion analytics.


Service Hub comes with a customer relationship management module, which allows enterprises to organize customers’ details and track the progress of interactions and sales pipelines across all social media platforms, by getting real-time notifications on log activities. Its team email tool lets users link shared mail address to a collaborative inbox and centralize conversations, improving transparency across teams. Additionally, its help desk and ticketing module helps users record and resolve customer issues and demands, by monitoring clients’ history, agents’ response time and feedback.


Service Hub facilitates integration with a various third-party solution such as SurveyMonkey, Eventbrite, Wistia, Zendesk and more. Pricing is available on monthly subscriptions and support is extended via phone, live chat and documentation.



LongDescription

Support Ticket Management

Surveys & Feedback

Meeting Management

Document Storage

Transfers/Routing

Customer Service Analytics

Workflow Configuration

Knowledge Management

Categorization/Grouping

Pipeline Management

Communication Management

Customer Database

Offline Form

Automated Routing

Call Routing

Email Templates

Self Service Portal

Account Alerts

Contact Management

Customer Experience Management

Mobile Access

Proactive Chat

Transcripts/Chat History

Performance Metrics

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Workflow Management

Email Management

Ticket Management

Reporting & Statistics

Knowledge Base Management

Website Visitor Tracking

Geotargeting

Real-Time Chat

Account Management

Chat/Messaging

Customizable Templates

Customer Management

Real-time Consumer-facing Chat

Inbox Management

Macros/Templated Responses

Interaction Tracking

Alerts/Escalation

Customer Engagement

Customizable Branding

Reporting/Analytics

Usage Tracking/Analytics

Contact Database

Prioritization

Feedback Management

Appointment Management

Client Management

Autoresponders

Customer History

Third-Party Integrations

Canned Responses

Onboarding

Live Chat

Real-Time Analytics

Engagement Tracking

Employee Management

Performance Management

Customizable Reports

Access Controls/Permissions

Customer Segmentation

Single Sign On

Voice Mail

Rules-Based Workflow

NPS of Customers

Calendar Management

Customizable Fields

Collaboration Tools

Data Import/Export

Help Desk Management

Survey/Poll Management

Real Time Data

Client Portal

Social Media Integration

Real-Time Notifications

Event Triggered Actions

Activity Dashboard

Alerts/Notifications

Service Level Agreement (SLA) Management

Multi-Language

Real Time Reporting

Customizable Forms

Task Management

Health Score

Virtual Assistant

Web browser (OS agnostic)

HubSpot Service Hub is free to get started and will grow with you.
Service Hub Starter starts at $45 per month.
Service Hub Professional starts at $450 per month.
Service Hub Enterprise starts at $1,200 per month.
See more information here: https://www.hubspot.com/pricing/service?edition=starter&term=monthly

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

HubSpot Service Hub

In Person

Live Online

Webinars

Documentation

UserGuiding is a digital adoption and user onboarding platform that allows businesses to easily build interactive product guides using no-code tools. It can be used to design and create various onboarding flows, such as manuals, templates, hotspots, NPS surveys, plus more. The platform can integrate with third-party tools including Intercom, Mixpanel, Slack, Google Analytics, and others. 

Users with no technical knowledge can easily create tutorial popups as well as highlight new product features. UserGuiding provides segmentation capabilities to create personalized onboarding experiences. Designs can also be customized using images, videos, GIFs, and emojis. Other platform features include onboarding checklists, user goal tracking, detailed analytics, API access, and more. 

Pricing is based on the number of active users and features. Support is provided via email, chat, and other resources. 

Launch Management

Employee Onboarding

User Onboarding

Audience Targeting

Self Service Tools

Configurable Workflow

Training Management

Contextual Guidance

Visual Analytics

In-App Training

Self-paced Learning

Progress Tracking

Interactive Content

Content Creation

UserGuiding offers a range of different pricing plans depending on business needs and number of active users. The Basic Plan costs $89 per month when billed annually - for 2500 monthly active users and a single team member. 

The Professional Plan costs $389 per month when billed annually - for 20000 monthly active users and 5 team members. 

Corporate plans are also available. 

HubSpot Service Hub vs UserGuiding

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