--- title: "Userpilot Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Userpilot. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Userpilot is a good fit for you!" source_url: "https://www.softwareadvice.com/customer-success/userpilot-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [User Experience (UX) Software](https://www.softwareadvice.com/ux/) / [Userpilot](https://www.softwareadvice.com/customer-success/userpilot-profile/) / Userpilot Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/customer-success/userpilot-profile/) Reviews [Alternatives](https://www.softwareadvice.com/customer-success/userpilot-profile/alternatives/) # Userpilot User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 60 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.7/5 - Value for money: 4.7/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 42 reviews (70%) - 4 stars: 14 reviews (23%) - 3 stars: 1 reviews (2%) - 2 stars: 3 reviews (5%) - 1 star: 0 reviews (0%) ### Most mentioned pros - the templates to onboard were very intuitive and keeping the clients updated with new release was very easy with this tool. - I don't have to rely on the front-end team since Userpilot provides me the freedom to create tidy, attractive messages exactly way I want them to be. ### Most mentioned cons - Sometimes I noticed when you create flows on Userpilot the interface hangs and takes time to load, this also few a times eats up the RAM too. - it lacks some project management tools and adding those options would make it one stop shop for many onboarding requirments. - Mediocre software that didn't provide my business with any real value and it was a pain to cancel. ## Userpilot customer reviews Showing reviews 1-25 of 60 (page 1). ### Simple to Navigate, Efficient Insights, and Straightforward App Integration - Overall rating: 5/5 - Reviewer: Justin S. - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered It helps us understand our users better and shows us where we can improve. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 #### Pros It helps us understand our users and gives us insight into where we can improve or better leverage user behavior. The pricing is in line with what you get. It’s a very simple tool to navigate and it returns information efficiently. Integration with my app was straightforward, and it was easy to get started. #### Cons It’s pricey, but it does give you a lot of features. --- ### CTO - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Computer Software - Company size: 11-50 employees The reviewer finds Userpilot effective for managing customer onboarding, appreciating its ease of use and robust features. While the product is beneficial, its cost may be a consideration for those with a large number of users. Full review available after login on Software Advice --- ### Sales Engineer - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Legal Services - Company size: 11-50 employees The intuitive design of Userpilot allows for efficient onboarding without constant engineering involvement, which is beneficial for teams. Although some advanced features may require experimentation to achieve desired results, the overall functionality is impressive. Full review available after login on Software Advice --- ### Quite good solution and most of all stable - Overall rating: 5/5 - Reviewer: John K. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been using userpilot even before the latest update which made it much more intuitive and user friendly. The main advantage is that when you create a navigation it will be working even when you update your app / UI. I had tested quite many other similar solutions and most of them even with a small UI change you had to update the tour. #### Cons When publishing a tour, minor issues might arise but the support is fixing them quite quickly. --- ### Easy to use tool for the onboarding process - Overall rating: 5/5 - Reviewer: Anna O. - Industry: Internet - Company size: 2-10 employees - Product usage: a free trial · daily - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customized templates offered by Userpilot help to achieve AHA moments faster. This tool is useful not only for new customers (when you need to explain how your tool works) but also for existing ones when you want to inform them about new features you've implemented. What's important for me - it's easy to install, no coder needed! #### Cons Initial costs may be some kind of a deal-breaker, but once you get to know this tool, you will love it --- ### Mediocre product, and awful customer service - Overall rating: 2/5 - Reviewer: Darin H. - Industry: Computer Software - Company size: 2-10 employees - Product usage: 1-3 years · a few times a year - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered Mediocre software that didn't provide my business with any real value and it was a pain to cancel. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros I wasn't getting any real value out of this product for a minimum of $199/month so I decided to cancel. It turns out you can't cancel in the app and have to reach out to customer service, who then is adamant that you fill out a survey to cancel your account. They literally refuse to cancel your account without filling out their survey. Incredibly shady business practice. Now I'm spending that time writing them a horrible review here. Nice work. #### Cons Price is outrageous and customer service is awful. --- ### Pays for itself - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Photography - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My developers stopped wasting their time building a crappy, static onboarding experience and got back to building our product, while I got to experiment and play with building an awesome, optimized, always current onboarding experience. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros UserPilot lets you get started building onboarding tours the moment you buy, without contacting your developers. The chrome extension lets your content creators design onboarding right on top of your site or web app, and then your developers can integrate it within minutes when it's done. Gives you total control and freedom to update it whenever you want, way easier and better than you could hard-coding it. I use it on three projects. #### Cons I do wish it had an offline mode and native app support. --- ### Great Guiding Tool - Overall rating: 4/5 - Reviewer: Jeff B. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: November 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall my experience has been good and the software is solid. I have no regrets. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to set up and use which means you can easily create walk through guides for your users. It also allows for several options which is a plus. #### Cons For me personally I wish the app area was a little friendly. The overall UI is ok but not great. --- ### Beautiful, powerful, supportive. - Overall rating: 5/5 - Reviewer: Logan H. - Verified reviewer: Yes - Industry: Music - Company size: Self-Employed - Product usage: less than 1 year · weekly - Reviewed: November 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Prebuilt playbooks and UI elements which helps make the process of creating user onboarding campaigns faster - Universal themes which helps with changing global branding on the fly - User personalization/data customization which makes user onboarding seamless to your app - Great and fast support team which is one of my definitive lines for having a great product experience! #### Cons It's hard to come up with a con for userpilot and I wouldn't consider this a negative "con" but Userpilot is incredibly powerful so to the novice, it can be quite tedious even with the aid of their prebuilt playbooks and UI elements. --- ### Best for your Leads Easy to use and setup - User friendly - Overall rating: 5/5 - Reviewer: Hoang L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Userpilot helps your leads access and learn your product easily and faster. Userpilot is easy to learn, the price is reasonable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Userpilot helps you leads when onboarding on your product, with the help of easy setup and user friendly user interface. I like the auto trigger features that guide your leads unlock the process of your product. It's easy to use no coding skills needed. Love the Push hints & tips features. User experience is great, design the group and tooltips is easy. You can create your own theme for your product. Great experience dashboard, simple yet user friendly. #### Cons Got no problem with user interaction. Just great. --- ### A tool which does one thing extraordinary: Guiding users - Overall rating: 5/5 - Reviewer: Ramon H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: November 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Onboarding clients on our client portal and on our membership sites effectively. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Userpilot fits in your brand design perfectly. You can adjust any aspect of the widgets: Fonts, Colors, Corners and shadows just by pointing and clicking. It offers different types of pop-ups to guide the users effectively over multiple pages. It is possible to enrich the segmentation data of Userpilot via script to show the users your guides just at the right time. #### Cons It isn't possible to connect Userpilot with any CRM system through pointing and clicking. The pulling of the data has to be programmed via script. --- ### Deceptively Powerful, Easy to Use, Great Value for Money - Overall rating: 5/5 - Reviewer: Brad C. - Industry: Computer Software - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered I'm very pleased - we were looking for something that was ideal for a startup SaaS business that had the ability to help us do in-app product release announcements without needing to create our own, and had the ability to do product walk-thrus and training. Userpilot ticked all those boxes, provided great support when we needed it, and were priced well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy enough that it is fast and pretty easy to get started, but powerful enough that once you pop the hood and start looking at what you can do you will be impressed. #### Cons The initial organization of the categories was confusing and not well defined, but once we got past that it was all good. --- ### Reducing onboarding friction - Overall rating: 5/5 - Reviewer: Hauke H. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It integrates well with our existing stack. We could put it "on top" and our content people could work independently from the devs. #### Cons At high loads, there was a slight lag. But I suspect that will be fixed soon. --- ### Nice experience - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Userpilot allowed me to offer a nice onboarding to my users. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros Userpilot comes with nice design and various features which I really appreciated. #### Cons Not really easy to use at the beginning. I had to do a lot of tests and reading. --- ### Really good product growth software - Overall rating: 5/5 - Reviewer: Razvan G. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: 1-3 years · monthly - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have tried many user product tours, but nothing compares how easy and user friendly User Pilot does it. It also has enough features to cover all my needs. #### Cons I can not complain about anything. I have been using it for 2 years already and they improved a lot. --- ### Very Intuitive - Overall rating: 5/5 - Reviewer: Joshua W. - Industry: Accounting - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is very carefully designed and the UX is easy to use. Installation was also quite simple. User onboarding is extremely important to us as it affects our conversion rates directly. So we are happy with how this product has helped our business grow. #### Cons Their terminology is new and needed to ping their support before I understood what a few of their labels mean. But always got fast replies. --- ### Great tool for a great price! - Overall rating: 5/5 - Reviewer: James D. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros Our experience with UserPilot thus far has been a good one. New updates are always being delivered and the user interface is easy to use. #### Cons The only con at this point is that the software is still young, which means they don't have everything that competitors have. That said, as I mentioned, they are constantly adding new features and functionality. --- ### Great User Guidance Software - Overall rating: 5/5 - Reviewer: Seth S. - Industry: Education Management - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We've seen a decrease in quesitons/support call. Userpilot's team was great from demo to go live and continues to provide timely responses. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to setup and easy to use, provides context help to users when and where they need it #### Cons Nothing really - anything that has come up the team has quickly addressed or answered --- ### Good product for creating tours and walk throughs - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Lots of features and functionality with an innovative way to create walkthroughs using a Chrome Extension. #### Cons Lots of bugs, but this is to be expected with software that is very new. The guys have been responsive with fixing them. --- ### Helping Reformed Churches onboard easier - Overall rating: 5/5 - Reviewer: Eric P. - Verified reviewer: Yes - Industry: Graphic Design - Company size: Self-Employed - Product usage: less than 1 year · weekly - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So far I love it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the way I can add helpful info quickly and easily for my clients. #### Cons I wish it was more integrated with Wordpress. --- ### Best user on boarding software - Overall rating: 5/5 - Reviewer: Ubaid U. - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Userpilot Helps in Customer retention and reduces the Number of software Support Phone Calls and Emails. Wide range of options are available to design onboarding experience. #### Cons Not really easy to use for the beginners, It was a bit difficult to set up in the first attempt I had to read a lot to set up the things. --- ### Great team behind a problem solving tool! - Overall rating: 5/5 - Reviewer: Gerardo S. - Industry: Computer Software - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: May 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Been using it for the past couple months, can recommend. Good value for the price. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The amazing support and customer success experience. #### Cons So features like NPS are still on the roadmap. --- ### Great tool for guided tours or flows focused on different goals - Overall rating: 4/5 - Reviewer: Fernando P. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Experience was great, we implemented it pretty quickly and my team start to build experiences on day one and everybody learned very fast how to use it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Very easy to use, my team was implementing it very quickly and we were able to see results pretty fastIt is very customizable so looks like that is part of your product and you can use it with different goals (user onboarding, user engagement, conversion, guided tour for training, etc.) #### Cons Can be even more customizable and leverage from AI technologies to help you create better experiencesCould add more templates and during the creation of flows helps you providing best practices and suggestions to improveAnalytics could bring more insights of what is a good result and what is a bad result and how to improve --- ### It's easy to set up and use Userpilot. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Research - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered I don't have to rely on the front-end team since Userpilot provides me the freedom to create tidy, attractive messages exactly way I want them to be. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I can design the ideal onboarding process for our users thanks to Userpilot's comprehensive offering of essential onboarding elements.Customer service at Userpilot is excellent. Whenever I encounter a problem, they are excellent at providing speedy and highly tailored remedies.Because of Userpilot's user-friendly interface, even beginners may create and share their own service engagement sequences. #### Cons Regarding analytics features, Userpilot isn't the best. I must employ integrations if I want to maximize the potential of your customers.However, Userpilot also doesn't offer adequate integration possibilities. But if I stick to Amplitude, Google Analytics, Hubspot, and Segment, I won't be let down. --- ### Increases engagement - Overall rating: 4/5 - Reviewer: Daniel S. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am glad we chose user pilot over Pendo - doing so allowed us to get more flexibility with the user journey through their guides and then with the $$ we had left over (Userpilot is cheaper than Pendo) we were able to get mixpanel and world class analytics. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I liked that you have a "what you see is what you get" editor. It's pretty intuitive and easy to make a design that looks good. You can create custom flows based on segments of users so that different people have different experiences based on their previous actions or the metadata that you have attached to them as a user. #### Cons There were some glitches and times when it would freeze up and you have to redo your work. Userpilot is a relatively young company so I would imagine that these will continue to be ironed out. --- Userpilot Reviews, Pros and Cons - 2026 Software Advice