One Of the best Service Desk or Helpdesk Product I Have every Seen.

Bad interface, poor concept, unfriendly installation, buggy portal.

Thank you for your kindness and generosity help.

As far as i use this tool what i feel is the Initial Configuration is a bit difficult.

It is a completely free software and therefore does not add to the costs to the organisation but rather brings in flexibility in terms of meetings scheduling, makes life easy for the secretariat.

We got one of our requirements customized for free. The best part is that the customer service of this company is excellent.

A simple and highly effective Help Desk for the entire organisation. Great & meaningful features.

In the beginnings was a little difficult to deploy because it require so many elements to put on track the app, but once you do all the processes run smooth and fast.

C-Desk is very user friendly application with bundles of features. Service Request Management' ,  'Survey Forms' and 'Customer Care Portal' are some of the my favorite features.

Helpdesk software is so comprehensive and can work well across multiple departments especially at my workplace where there a several faculties.

I tried it and repent wasting 30 minutes on this.

Ease of installation and use. Has got more customizable option and also many additional features like FTP server to put different documents which can be accessible by the users.

It is a great product overall. Enjoy the interaction and usability.

This is an easy to use application. Its lite version can be accessed by most smart phones.

Meeting schedules becomes easy to manage and there are no clashes as these can be cancelled and rescheduled prior to meeting times.

I really enjoy how streamlined it is and that since everything comes into one place, it allows agents to be more focused on the work at hand.

The overall experience is very good, we can rely on them. We have an honest relationship and when problems arise, we try to solve it together.

Works for consolidating social media but reporting needs serious work.

I like that it is easy to use, useful when helping customers and there are a lot of good features on it.

Very easy to user, good & fast support, nice reporting features.

Ease in onboarding and deployment. After sale services are good.

The on-boarding process with Sparkcentral has been super easy. Once we made the decision to move forward with them the process was extremely quick and went at our pace.

Good oversight on the customers. The product team is actively pursuing development in bots and AI.

This feature is currently missing but is under development.

Help us to understand why we should use Social Media. The functionnalities are very great and new are coming.

The data they collect is mostly useless. Understanding basic insights such as tickets per week, average time solve are very difficult.

Standardized queue, automations, support and AM team are amazing.

The team is dedicated and provide a good product.

US Dollar

C-Desk is a complaint management software designed to help businesses manage service requests, projects, assets, logbooks and expenses. The platform enables managers to receive notifications regarding overriding of service level agreements (SLAs).

Administrators can create and assign service categories to staff members across multiple locations and departments. Additionally, C-Desk allows teams to manage vendors and track warranty information of various assets on a unified interface.

C-Desk lets businesses integrate the system with several third-party applications including Microsoft Outlook and Azure Active Directory.

LongDescription

Support Ticket Management

Surveys & Feedback

Performance Management

Document Storage

Access Controls/Permissions

IT Asset Management

Workflow Configuration

Communication Management

Customer Database

Calendar Management

Automated Routing

Assignment Management

Call Center Management

Customer Complaint Tracking

Self Service Portal

Survey/Poll Management

Performance Metrics

Routing

Multi-Channel Communication

Queue Management

Forms Management

Workflow Management

Email Management

Ticket Management

Knowledge Base Management

Network Monitoring

Real-Time Chat

Service Level Agreement (SLA) Management

Issue Tracking

Interaction Tracking

Alerts/Escalation

Customizable Branding

Chatbot

Reporting/Analytics

Monitoring

Feedback Management

Corrective and Preventive Actions (CAPA)

Live Chat

Search/Filter

Email/Help Desk

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

C-Desk

Live Online

Documentation

Sparkcentral by Hootsuite is an automated messaging distribution (AMD) platform that improves customer service operations across all digital platforms. Primarily catering to energy, hotel, food and beverage, banking, insurance, media, IT and retail industries, it helps businesses manage large volumes of data across WhatsApp, Messenger, SMS and asynchronous in-app or in-web chats.


Key features of Sparkcentral by Hootsuite include omnichannel messaging, agent operations, enterprise-scale routing, advanced reporting, customer prioritization and team performance measurement. Additionally, it provides application programming interfaces (APIs) to improve real-time reporting, customer relationships and satisfaction. It further allows users to incorporate messaging-based interactions into business modules and facilitate back-end operations.


Sparkcentral by Hootsuite integrates with third-party customer service applications to streamline information exchange across all channels. The pricing is based on the needs and requirements of businesses. The product extends support through online chat, helpdesk and documentation.



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