ServiceNow Customer Service Management Alternatives
Top 14 Alternatives
TeamSupport
TeamSupport
TeamSupport is a robust customer support solution designed to improve customer satisfaction, simplify workflows, and make agents’ lives easier. We empower teams of all sizes to consolidate channels, shorten time to resolution, col...Read more about TeamSupport
Sprinklr
Sprinklr
Sprinklr is a cloud-based customer experience management solution designed for businesses of all sizes. It offers social experience core, content marketing, social media management, paid advertising, website management (first-part...Read more about Sprinklr
eBanqo
eBanqo
eBanqo is a customer engagement/communications platform that helps SMBs across all industries to extend their services and offer support on popular messaging channels like WhatsApp, Twitter, Instagram, Google's Business Messages, ...Read more about eBanqo
User.com
User.com
User.com is a full-stack marketing automation platform that converts visitors into satisfied and loyal customers. The application allows you to gather information about prospects and communicate with them via live chat through cha...Read more about User.com
UJET
UJET
UJET is a cloud-based call center application that integrates with customer relationship management (CRM) solutions. It offers both voice and chat channels for customers to reach their support agents. Users can connect with agents...Read more about UJET
YDEA
YDEA
Ydea is a cloud-based customer relationship management system designed to help businesses manage sales and customer service operations. The centralized dashboard allows users to manage lead pipelines as prospects convert into cust...Read more about YDEA
Sharpen
Sharpen
Sharpen’s cloud-native platform is a SaaS contact center solution for midsize to large enterprise businesses. As an all-in-one solution, the platform provides businesses the ability to communicate with customers by SMS, MMS, live ...Read more about Sharpen
Forumbee
Forumbee
Forumbee is a cloud-based community and discussion forum-creation platform that supports social sharing, mobile moderation and a knowledge base. It features branding and design, discussion forums, Q&A forums, feedback forums and p...Read more about Forumbee
Helpshift
Helpshift
Helpshift is a cloud-based customer service platform designed for B2C organizations wanting to improve customer engagement and retention. Key features include embedded web chat, in-app messaging, issue ticketing, searchable FAQs, ...Read more about Helpshift
Surfly
Surfly
Surfly provides co-browsing and collaboration technology that lets you upgrade any conversation, from any channel as if you are sitting side-by-side. Co-browsing session instantly begins in a browser window using a link or clickin...Read more about Surfly
Tiflux
Tiflux
Designed for businesses in IT, legal, finance, telecommunications, and other sectors, Tiflux is a cloud-based ticket management software that helps front office teams optimize service flows and handle customer service via omnichan...Read more about Tiflux
Capacity
Capacity
Capacity is a cloud-based help desk and knowledge base solution that utilizes AI-powered automation to enhance workflows and business processes for finance, insurance, manufacturing, software and education industries. Capacity's c...Read more about Capacity
Birdeye
Birdeye
Birdeye is the top-rated reputation management and digital customer experience platform for local brands and multi-location businesses. Over 100,000 businesses leverage Birdeye’s AI-powered platform to engage seamlessly with custo...Read more about Birdeye
Tempo Timesheets
Tempo Timesheets
Tempo Timesheets: Effortless Time Tracking and Reporting in Jira Track time online, generate reliable reports, and streamline invoicing with Tempo Timesheets. Use the mobile app to track time on-the-go. Log time quickly by draggi...Read more about Tempo Timesheets