iClassPro

RATING:

4.5

(455)

About iClassPro

iClassPro is a cloud-based business management solution for midsize and large studios with features such as class management, attendance management, staff scheduling and online payments. iClassPro features class scheduling, which allows students to schedule their classes online. When a class booking is made, it reflects in trainers' calendars in real-time. The solution also features a mobile application for iOS devices where students can sign in and mark attendance. The app allows students to make online credit card payments for class fees and merchandise purchases. iClassPro features automated email and text messages which allow users to manage marketing campaigns and student communications. The solution features website integration which allows users to add ...

Awards and Recognition

FrontRunner 2021
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

iClassPro Pricing

iClassPro offers a free trial for 30 days, after which the software is available at $129 per month per location.

Starting price: 

$129.00 per month

Free trial: 

Available

Free version: 

Not Available

iClassPro Custom Branded Mobile App: Give your customers a powerful mobile-app experience that stands out with your unique brand. Your own dedicated mobile app will be listed in Apple's App Store and Google Play.
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iClassPro Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for iClassPro

1 - 5 of 454 Reviews

Susan

Health, Wellness and Fitness, 2 - 10 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed December 2021

Makes life much easier

User Profile

Mike

Verified reviewer

Sports, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2019

Berks East Review

We have been using iClass for 5 and a half years, and believe it is currently better than other alternatives.

PROS

General Setup is easy to set up and make classes and billing. Able to send billing statements, and messages to all the clients.

CONS

Wish we could make custom reports. Wish there was a color blind option when viewing past due balances on family screens. When a trial or make up - Would like to make a note to the trial record. Notes on families and students are difficult to find, and should be integrated so that you can see note about family and students more easily.

Jen

Recreational Facilities and Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Excellent class management system

Overall our experience with I-class is a positive one. The set up process was easy and the software is easy to use and is an excellent class management system. A+ customer service!

PROS

Their customer service is always friendly and helpful. The registration and management of classes is easy as is the billing processes, and booking of parties. I also like that they are always looking at ways to improve and adding in new features to enhance the program.

CONS

Some of the reports don't give what we are looking for sometimes, and would love to see a feature for when someone is out for an Injury.

Reason for choosing iClassPro

Liked the interface better, and it seemed more user friendly.

Vanessa

Music, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

5

VALUE FOR MONEY

1

CUSTOMER SUPPORT

3

FUNCTIONALITY

2

Reviewed March 2024

A well presented, ambitious class management system filled with hidden flaws

Customer service response time is great, however they are unable to provide adequate support due to the flaws in their system and setup.

PROS

The presentation of the Class enrolment system to the customer is really outstanding which is what attracted us to move our 1000 + clients across from our old system to this one. The online enrolment system is visually appealing, easy to navigate and smart in the way it seamlessly integrates selecting a class with creating a new customer account. The customer app is a great feature and makes it easier for customers to manage their enrolment, makeups and fees. Setup was guided by iclasspro staff which made it a lot easier to get started. New features are frequently being released which gives you hope that the software is always improving.

CONS

There are MANY significant, hidden flaws and technical breakdowns in Iclasspro which have really marred the use of it and have significantly impacted my business. Whilst the actual registration system, class management and roll keeping is very solid and well planned, a lot of the additional features are "half cooked" and need further development for them to be fully functional. for the price point, I was happy to pay this amount for the additional features as they are great features if they work. Given that they don't, I'm not happy with the price point. Whilst new updates are frequently released and cause some measure of excitement you soon learn that the update is just another 'half cooked' idea that needs a lot more work before it can be used properly. Technical break downs: I'm based in Australia. The payment processer integration is horrendous. Frequent outages occur particularly around the monthly payment batch processing for us or right on term upfront payment times. This means that: a. A customer thinks they have enrolled & paid - the amount shows as 'pending' on their bank statement but eventually drops off after about a week, leaving them with no enrolment and no notification of this. They then show up for a class that they thought they were enrolled in but are not. b. for existing customers we are constantly following up fees the customer thought they'd paid - but the processor had an outage at the time. Trial class / Intro offers: Iclass pro offers multiple ways for businesses to create trial bookings however none of them actually work well enough to use. This is the biggest disappointment of the entire software package, as trial bookings are key to our business growth plan. After seeing how amazing the online registration is I assumed that booking a trial would be similar. I have been waiting for 3 months for a fix for their actual trial booking process to work. Customers cannot complete checkout and they refuse to give me updates or a fix date. I have been left with having to use webforms to take trial bookings and manually transferring these to the registration program one by one. The punch pass feature: This is very poorly executed. Clunky, hard to read and follow, a new customer gets looped out of it to create an account and not brought back to the pass so gets lost. If you use recurring billing for your session classes, then this means that at checkout the punch pass requires a customer to save their payment method on file rather than just checkout. This is a massive deterrent. Also after checkout there is no prompt to book your classes - it just says 'go to account'. The Pro Shop: If you have a larger store, it takes absolutely ages to load images. Even just landing on a page with 2 options can take more than 30 seconds to load images. At checkout customers are forced to 'save card for recurring billing' if you have session classes that have recurring billing enabled. The suggestion to fix this from Iclasspro support was to turn off the force save card option for recurring billing which is completley inadequate.

Reason for choosing iClassPro

Customer experience was superior to jackrabbit, price point was better than Mindbody

Reasons for switching to iClassPro

Wanted a more user friendly customer experience and app. The additional features were very appealing, and the recurring billing feature is also great.

Shelley

Sports, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed May 2024

There is more than one option out there

Better in some way than what we were using before. We've gotten so big that we really had to have software geared more specifically to gymnastics, otherwise we would've stayed with what we had.

PROS

Better than what we were using before and when I looked into Jack Rabbit, I was even less impressed.

CONS

Credit card processing fees, monthly fees, unable to use outside software to interface with processing payments, costs increasing, leasing the software instead of buying it

Reasons for switching to iClassPro

Because we were trying to make it easier to merge with another gym