It's great. We have used it for years and see no reason to switch

It is the best software available for general dental professionals. Everything is easy to do and there isn't anything my staff can do that I am unable to undo. The settings allow for each user to have different access to things.

Eaglesoft is currently not cloud based. We have to have a physical server to use this software.

I have used Eaglsoft for more than 20 years. It is so user friendy and it is easy to train new team members to use. I have used other practice management software in the past and none of them are as good as Eaglesoft.

Eaglesoft offers so many features to make practice management so much easier. Their reports, charting and treatment planning are so organized. I love the insurance aging report and how you can make notes that can be tracked and filtered through the insurance outstanding claim window. This saves so much time. There are so many features to list that we love.

I would have to say the only thing as this time I would like to see improve is to be able to print patient notes from their chart note screen instead of having to go to patient master notes.

Overall, Eaglesoft is great! Since transitioning from the healthcare field into the nonprofit world, I would like to kindly describe Eaglesoft as the Slack for dental offices. In the 21st century, it's efficient, mostly straightforward, and more useful than any paper cabinet filing system.

When I used to work as an office assistant in a dental office, I used Eaglesoft all the time for data entry, internal communication, and to lookup patient information. It was fairly easy to navigate and it served as an excellent substitute to our previous paper filing system.

Without a guide, it can be difficult to navigate the platform and understand what the software can and can't do. For example, there are a number of keyboard functions that allow you to find a patient, lookup sensitive information, etc. but the help icon doesn't ever tell you about these shortcut solutions.

Easy to contact customer service and get help if needed

So many reports and multiple functionalities within the software. Easy to customize

Not every office uses it, so it’s difficult to train

1. User Friendliness 2. Acceptance of max dental insurances 3. Easy to learn

None so far ! We are liking it and the customer service is awesome

It has all the bells and whistles needed to run a practice

There are so many ways to get to the same point. So complicated.

User friendly and simple/clean user-interface. Definitely recommend.

The software is easy to use and easy train other members of our team. Extremely user-friendly. The interface is also clean and modern.

X-rays uploading and loading takes some time. Also, confirmation and reminders options are not reliable so we had to sign up with a third party company.

It's faster than many of the other softwares out there. When it works, it does work well. People who use Eaglesoft tend to like using it, but you'll have their support on speeddial.

Eaglesoft has a lot of great features. It's very easy to administer your users, and the audit reports are great. It checks all of the boxes for HIPAA compliance in an EMR. When Eaglesoft works, it works very well. Also, it is faster than some of the competitors out there.

The software has to be configured for each user, so if you are on a domain, you basically need to configure your preferences for every single user on every computer. This takes time for deployment. Sometimes, digital sensors or cameras need to be re-set up in the preferences because settings will be lost, and this can be a big hassle if you are on a domain network. I have to mention the ridiculous hold time for support. If you use Eaglesoft (or really any Patterson software), you'll need to call for support from time to time because things will stop working. I can't count the number of times I've had to reinstall this software on the workstations. This wouldn't be a huge deal if you didn't regularly have 20+ minute hold times, which is a big deal especially if you are down an operatory. I'd personally avoid this software.

It's been a great product. We do our claims management through eaglesoft too.

Eaglesoft is widely used, so most dental professionals know how to use it. It's also very easy to learn. And with each new version it gets better and better.

Honestly Eaglesoft today, still looks like Eaglesoft back in 2015 when we started. You'd think there would have been improvements in the graphical interface by now.

I like that this program has all the same options as Dentrix

It is not as easy and user friendly as other programs.

Overall is easy to learn software, great for keeping patient's data. All the staff like it and if the support wasn't discontinued in Canada most likely we will not change it. Also customer service was on great level, always fast response on support when we need it.

Financial tab- easy to navigate through all financial transactions, filters in account to enter criteria as period of time of payments or patients on same account. Also reporting is super clear- Production, Adjustment, Collection! Treatment plan reports, report by procedure codes are great. Report for certain period of time can by done by the end of the day/ month/year (closing reports) or by specific date. This way you can have perfect accuracy in data. Another great future is the calendar window pinned on the left side of the screen which easy can take to a different day.

Cancelled appointments go to so called Quick Fill List and is the only one option to create a contact for incomplete treatment. Also the notes on this appointment can be deleted any time, they are not permanently saved and do not carry the information of who did it and when unless entered manually- but then once again this info always can be deleted.

Couldn't run the office without it! Scheduler, practice management, etc. A must have!

Makes dental office front office a breeze, and is easy to work with for back office as well. Plays well with other software companies that can be integrated into the system to make other aspects simplified. (We integrated Solution Reach, it was seamless). Customer support is top notch! Only once had an issue that was not able to be immediately addressed, and taken care of

The icons they use for the different charting aspects are a bit odd. they have an area to store documents in a patients chart, called smart doc, and their icon is a brain on a piece of paper. Some don't make sense, but if you hover over it with the mouse, it will pop up what it is. The other is there is SO much to remember, it's amazing how much they have in there! Not simple to disable some "upgrades" that I don't care for.

I loved this software. We have been testing many other software lately (all cloud-based). So far, non of them quite compare to this one when it comes to the clinical needs. Also, being that this is server-based vs cloud-based it runs much faster.

This software was so easy to learn. It took almost no time at all to feel proficient. It has so many functions to help me in my day to day use as a clinician. It is so easy to use that I was easily cross-trained to help support the administrative staff in the front office when needed.

Being that we have 4 office locations, there was no way to link the software. You could not access the information from one office to another. We have now moved on to a cloud-based software but I still miss a lot of the functionality of Eaglesoft.

I like how when you want to schedule one family, all you have to do is right click and it lets you add all the families to the schedule

In the beginning the software is hard to understand. Some things are placed in odd spots. I wish there was a way to see families accounts instead of having to exit out of the families account and then have to look up the patient from the same family again.

* Ease of treatment planning and printing treatment plans * Easy to be chartless * For the most part if I want it to don something I can make it do it

* At times the ledger can be difficult to understand * Need to be able to input more detailed insurance coverage; such as downgrades, age limits, waiting periods, missing tooth clause