Eaglesoft software


56 reviews(4.0/5)
56 reviews(4.0/5)

Patterson Dental’s Eaglesoft software is a Meaningful Use and ONC-ATCB certified on-premise dental office practice management system. Well suited for practices of all sizes, it includes a clinical chart, patient scheduling and billing/accounting applications, as well as periodontal templates.

Eaglesoft’s patient scheduling application gives users the ability to block off different segments of time, from five to 60 minutes, depending on the necessary length of the appointment. Double booked appointments are displayed side-by-side so they can be identified before a problem arises.

The treatment planning module lets users present treatment plans to patients and collect consent forms with a digital signature feature. It also provides financial information so patients can make an informed decision based on insurance coverage estimates.

This software also includes a document manager, SmartDoc, which enables users to store and manage documents that have been imported from paper charting systems.

Supported Operating System(s):
Windows Vista , Windows XP , Windows 8 , Windows 10

56 Reviews of Eaglesoft

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  • Verified Reviewer

    Number of employees: 501-1,000 employees

    September 2018

    Eagle soft

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I used this in the past but prefer delta dental. Unfortunately this was not amwasit

    Cons

    It was good from what I saw. No pain due ewuipement

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • sarah from Paul K Shivers DDS

    Number of employees: 11-50 employees

    September 2018

    eaglesoft review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    overall it has been a good experience

    Pros

    i like the software's ability to generate reports that our previous software was not

    Cons

    the only thing i do not like is that there are 15 different ways to do everything

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Joanna from MICHAEL P. DIMAURO DDS PA

    Number of employees: 11-50 employees

    August 2018

    Eaglesoft has many downfalls although it provides basic function

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is a practice management software and it does manage patient database but really thats it

    Cons

    They are just way behind on making their product fit the needs of its customers

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    August 2018

    Your perfect partner!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Despite im a new user of patterson i find it very easy to use and efficient. Extremely satisfied!

    Pros

    Im a freelancer back office support for a dentist. Without this software the clinic wont survive, literally. In accounting, whenever i enter the payments it also computes the adjustments. It comes with a built in calculator if you want to double check the figures. Xrays images are clear when scanned. Consolidating xrays to fmx is convenient.

    Cons

    Calendar graphics looks old school.
    In the perio charting feature, it lacks tools and options. It needs an upgrade when selecting multiple tooth, like if you need to mark multiple tooth to create a different command like bleeding etc.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Andrea from Family Dental Care Park Ridge

    Number of employees: 2-10 employees

    August 2018

    Love version 18

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The software is so easy to use and out of others I've used, I definitely prefer eaglesoft.

    Cons

    I wish there was a manual. Sometimes I don't like having to call in.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jennifer from Turnage Family Dentistry

    Specialty: General dentistry

    Number of employees: 2-10 employees

    July 2018

    Eaglesoft

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Love the easy of the use of Eaglesoft and the amount of information that can be entered and stored.

    Cons

    Some of the reports are a bit time consuming when trying to get specific information. There seems to be a good bit of process of elimation

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 51-200 employees

    July 2018

    Missing Eaglesoft

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Eaglesoft has been one of my favorite dental software programs. I am now working with Dentrix and miss Eaglesoft at times. One of my favorite things about Eaglesoft is being able to add any patient to another patients as the insurance carrier. You don't have to have them as part of a family file. Which is nice in divorce situations.

    Cons

    I haven't used it in a little while and as of now I don't have any negative reviews for Eaglesoft.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Erica from General Dentistry

    Specialty: General dentistry

    Number of employees: 11-50 employees

    July 2018

    My excellent experiences with Eaglesoft's service team have made me a loyal customer

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I have tried, and used, many different dental practice management software systems, and I have concluded that Eaglesoft is by far the best system on the market. It is both easy to use, and user-friendly. The customer service, support, and live help features are outstanding - the staff are friendly, very knowledgeable, willing to work with you and very effective at solving problems. Updates are released regularly, and they often include great enhancements. Eaglesoft has a lot of features and capabilities; it is great to have them all in the same system and able to be easily integrated with other applications we use. Using Eaglesoft saves our practice a lot of time, money, and headaches.

    Cons

    There are definitely some enhancements that should be made; my office has put in quite a few enhancement requests recently. There are some issues with editing insurance company information and sending claims that need to be worked out a little better. I wish it had better capabilities in tracking financial and performance metrics, as well as making that data more accessible and in a friendlier format. I am also not impressed with the time clock, and have recently decided to use a time clock system that is included in the human resources management system we use. That is another improvement Eaglesoft could make - have more human resources capabilities, or perhaps have Patterson create a human resources application that integrates with Eaglesoft (like RevenueWell for patient management).

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Jasmin from Buckhead Atlanta Dentistry

    June 2018

    Efficient Dental Software that makes managing patients on a daily basis easy and trouble-free.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    If there are any errors in processing a claim, the reports are that print help you determine what corrections need to be made. It is not unlikely for you to receive a call from support if they notice you have claims stuck in in-process. They pay attention to what changes you recommend.

    Cons

    We have had a few glitches with ghost appointments or accounts that are boggled down but I have had the same issue with the competitor software.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Stephanie from Oasis

    May 2018

    Best with later versions

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Very user-friendly and lots of video tutorials on the Patterson website. The opening screen is very easy to navigate and self-explanatory. I find that if you've ever used any other dental software you will find your way around the software. There's a lot of icons that are very helpful and can be used as shortcuts.

    Cons

    It could look a bit cluttered if you don't know what each thing is for. There's a lot of different many that can get confusing if you don't know what they're for. Also if you don't subscribe to any of their add-ins there's a lot of extra icons and options that are useless

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Dr. K from MM Family and Sleep dentistry

    Specialty: General dentistry

    Number of employees: 11-50 employees

    May 2018

    Easy soft ware for paperless office

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Feels like they kept in mind the USA dentists and developed it , Canadians dentist get step motherly treatment. Upgrades come Later here .

    Pros

    Easy to navigate , good set up for paperless charting and Perio . Works with Schlick and digital doc . Treatment plans are easy to enter

    Cons

    Poorly done accounting part and scanned documents are hard to scan in a feeder .
    Can’t send preds to secondary insurance edi

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Mariah from Lifetime Dental of Millersville

    Specialty: General dentistry

    Number of employees: 51-200 employees

    March 2018

    Good System

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Easy to use software, updated, worked well with x-ray systems and periodontal charting, added regular patient notes was easy as well.

    Cons

    But between Eaglesoft and anything else I would gladly recommend the Eaglesoft system.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Michael from Claycomo Dental

    Specialty: General dentistry

    Number of employees: 11-50 employees

    March 2018

    Excellent "hub" for managing all aspects of your BUT Patterson's lack of attention to 2018 Security Standards should make it a non starter or at minimum give pause before implementing

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    As the Chief Security Officer and Director of IT for a mid-size dental practice, and as someone who manages Product Management for delivering enterprise security products for some of the largest organizations in the world, for all the good that Eaglesoft potentially provides to a practice, there is no way in good conscience I could / would recommend the product based on its inability, and the company's lack of desire, to address basic issues that contribute to poor security. Our practice has spend multiple thousands of dollars and increased network complexity, in order to mitigate, to our risk assessment satisfaction, and address both our HIPAA HITECH and PCI compliance obligations ariybd these basic issues. EagleSoft did take steps in version 18 to improve the security of its database and protect patent data at rest which was both commendable and expected under HIPAA HITECH. However, other basic security best practices, Patterson has demonstrated absolutely no desire or willingness to address. Prior to posting this review, I reached out to Patterson notifying them of these issues, and offering to partner with the organization to address. I was politely told "no thank you" and that "they had no intention of addressing the issues in the near future." That was in Oct 2017. The basic issues are: 1. The product forces you to have your practice users have local administrative privileges on the workstation - This runs completely counter to the "least privilege" principal of security that states that a user should have the absolute least amount of privileges required to perform a set of tasks. As a result of this requirement - we cannot sufficiently lockdown our computing environment to sufficiently address Change Management. Further, if a practice user shoul inadvertantly stumble upon something from the internet that our Symantec Endpoint protection should miss, this single issue creates a condidiotn where the malicious code can propogate across the network faster then we could contain it. That is because our staff move between 11 treatment rooms. Wev've been forced to do heavy network segmenting as a mitigation tactic so that we could contain an outbreak or other malicious code providing us sufficient time to detect and respond. There is absolutely no reason, except for lazy coding practices, that in 2018 and Windows 7 and higher platforms that Eaglesoft cannot easily adapt their Win32 UI to run without fear of error when the user is logged onto the workstation as nothing more then a local system or domain User. 2. The second security flaw is that it is predicated on an idea that all users are using a shared credential at the workstation. While I understand that this is normal behavior in historical practices, and even today in smaller practices who choose simplicity vs. other risk, the product can be and should be able to easily adapt to an environment where each practice user has their own unique network login. It is already a requirement in PCI, and expect that in future HITECH updates that multi-factor authentication, i.e. OTP will become increasingly required. This inability to cleanly address multiple user profiles results in: 2.1 Violation of security best practices because it obscures tracability of action on the network. 2.2 When each user has their own system login, Eaglesoft forces you to go in and make sure that each person is individually setup to leverage common resources like X-Rays, Oral Cameras, etc. This makes moving from room to room difficult because for less technical users it makes it impossible to seamless work in any room where they may have never worked before because configurations cannot be set at a workstation level and traverse all profiles. 2.3 Eaglesoft does not provide the ability to integrate natively with Active Directory. I can understand, and fully accept Patterson's decision for Eaglesoft itself to be its own standalone Authentication and Authorization mechanism. It makes perfect sense because Patterson does not want to have an inherent mandate that AD be a prerequisite. In small practices that would too much. However, with that said, I know for 100% sure that it is not brain surgery to equip a product with its own authentication and authorization schema to leverage AD authentication and authorization if AD is present. I've done it multiple times in multiple enterprise scale products. I would expect that it should be possible if AD is present that I should be able to map an AD account to an Eaglesoft account. Today my users have to sign on twice. Once to the workstation and then to Eaglesoft, when once would be sufficient. To be blunt, these security issues above make it very hard for those of us with an information security background we are hard pressed to not look negligent if / when a security breach occurs and someone evaluates our due diligence against established security best practices. In summary, for all of the wonderful capabilities of Eaglesoft that in many ways makes it a "must have" for our practice. But in truth, If it wasn't for the fact that it was easier and cheaper to incur the additional network complexity and operations costs then it would be to detangle the practice's operations from Eaglesoft and migrate to an alternative platform we would have replaced Eaglesoft over a year ago.

    Pros

    When it comes to managing the end-to-end operations of a practice, Eaglesoft really can be a one-stop solution for providers as well as the front office. This improves efficiency and drives value that can be realized from the software investment, but it really does require the organization to be "all in" with regards to fully implementing Eaglesoft to realize its full value

    Cons

    Reporting effectively needs to be blown up and started over. While there are several out-of-box reports, there is no way to customize reporting that does not require getting Eaglesoft involved, and in many cases it goes absolutely nowhere. There are so many better reporting technologies and capabilities that enable template reports to become hundreds of other reports, and Patterson desperately needs to get a 21st century reporting capability added to the product.

    Eaglesoft desperately needs a new web-based UI. the 32 bit UI in 2018 is difficult, and subscribes to a user mode that is quickly becoming out dated. Watching our hygienist and doctors use the product day-in and day-out I see many areas where a new UI with a new Reporting engine would go a long long ways in rejuvenating a product that is otherwise very capable in facilitating the management of a practice

    This review was submitted organically. No incentive was offered
    Review Source
  • Shelby from Koala Center for Sleep Disorders

    Specialty: Oral and maxillofacial surgery

    Number of employees: 2-10 employees

    March 2018

    Not a recommended software

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    This software is great for scanning documents and there is a great task manager that comes in handy when reminding other employees to finish some thing.

    Cons

    The claim processing was awful, and so was treatment planning. There needs to be a "paper trail" of appointments and when they are moved. There was an appointment rescheduled and none of the employees remember doing it. If there was a "trail" we could pin point when and who spoke with the patient.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Gina from Independent

    Specialty: Periodontics

    Number of employees: 2-10 employees

    March 2018

    Eaglesoft Review

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    Much easier to use than softdent. Less expensive than Dentrix. PSR charting is a bonus. Not the worst

    Cons

    Only 4 color indicators, they need 5 or 6 for pt arrival, late, in chair, etc. eagle soft last in industry for this critical communication

    This review was submitted organically. No incentive was offered
    Review Source
  • Tyler from dmi Networking

    March 2018

    Eaglesoft is clear and logical to use, which is a great thing when using daily or teaching new users

    Ease-of-use
    Functionality
    Quality
    Support

    It's an affordable and powerful way to manage a dental practice, covering all the needs of an office in one program that's backed by excellent support and compatible with most scanners, sensors, and cameras.

    Pros

    The menu system is very clear and logical. Even someone who hasn't used it much can often find their way around to where they need to get to. Patterson's support techs are also very quick to get to you, and rarely require more than one quick session to resolve any issues you might be experiencing.

    Cons

    There are a lot of menu buttons by default. You can turn off ones that don't get used often, but it can be a little intimidating at first until you get used to things. Additionally, some scanners can not do duplex scanning through Eaglesoft, requiring you to manually attach the scanned PDF to the patient file. Not a huge deal on it's own, but compared to how much faster it could be when scanning numerous files it gets a bit annoying that this isn't supported still.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    March 2018

    If your a Dentist...Eaglesoft is the program to have! A ton of features and easy to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    All in one window, unlike Dentrix. Easy to use and has a ton of features that do not cost extra. High recommend.

    Cons

    Some issues with Windows 10 and Office 365 but I think they will work that out. I see Eaglesoft as the best program for Dentist. It does everything.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jennifer from dental

    March 2018

    As a dental hygienist in a busy office, I can attest that this software is my favorite!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Scheduling patients is very easy, I can set the type, length of visit, and preferred provider in just a few seconds. The icons are very easy to see and navigate.

    Cons

    The charting can be a bit difficult to use for new beginners. There are a lot of drop downs and unless you've practiced it could take a while to learn. However, there are great YouTube videos available so you can learn at home.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    March 2018

    Eaglesoft has a good foundation, but it has a lot of problems, and hold-time is ridiculous.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's faster than many of the other softwares out there. When it works, it does work well. People who use Eaglesoft tend to like using it, but you'll have their support on speeddial.

    Pros

    Eaglesoft has a lot of great features. It's very easy to administer your users, and the audit reports are great. It checks all of the boxes for HIPAA compliance in an EMR. When Eaglesoft works, it works very well. Also, it is faster than some of the competitors out there.

    Cons

    The software has to be configured for each user, so if you are on a domain, you basically need to configure your preferences for every single user on every computer. This takes time for deployment.

    Sometimes, digital sensors or cameras need to be re-set up in the preferences because settings will be lost, and this can be a big hassle if you are on a domain network.

    I have to mention the ridiculous hold time for support. If you use Eaglesoft (or really any Patterson software), you'll need to call for support from time to time because things will stop working. I can't count the number of times I've had to reinstall this software on the workstations. This wouldn't be a huge deal if you didn't regularly have 20+ minute hold times, which is a big deal especially if you are down an operatory. I'd personally avoid this software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Nicole from Lockwood Commons Dental care

    Number of employees: 2-10 employees

    March 2018

    Eaglesoft is easy to use for the most part and has a lot of different functions for our practice

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The clinical part is very easy to use, and it has multiple functions to track and make every day tasks easy and efficient

    Cons

    The billing and financial part is a little complicated and patients sometimes do not understand how to read their bill

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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