Eaglesoft Software


 

Patterson Dental’s Eaglesoft software is a Meaningful Use and ONC-ATCB certified on-premise dental office practice management system. Well suited for practices of all sizes, it includes a clinical chart, patient scheduling and billing/accounting applications, as well as periodontal templates.

Eaglesoft’s patient scheduling application gives users the ability to block off different segments of time, from five to 60 minutes, depending on the necessary length of the appointment. Double booked appointments are displayed side-by-side so they can be identified before a problem arises.

The treatment planning module lets users present treatment plans to patients and collect consent forms with a digital signature feature. It also provides financial information so patients can make an informed decision based on insurance coverage estimates.

This software also includes a document manager, SmartDoc, which enables users to store and manage documents that have been imported from paper charting systems.

 

Eaglesoft - Imaging
 
  • Eaglesoft - Imaging
    Imaging
  • Eaglesoft - Eaglesoft clinical
    Eaglesoft clinical
  • Eaglesoft - Account
    Account
  • Eaglesoft - Chart
    Chart
  • Eaglesoft - Onschedule
    Onschedule
  • Eaglesoft - Dektop interface
    Dektop interface
Supported Operating System(s):
Windows Vista, Windows XP, Windows 8, Windows 10

22 Reviews of Eaglesoft

 

Start your review of Eaglesoft

Click to start
https://www.softwareadvice.com/dental/patterson-dental-eaglesoft-review/
Software Advice Reviews (13)
More Reviews (9)

Showing 1-13 of 13

Amy from James A. Burden DDS and Associates
Specialty: General dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

User friendly but limited because we can not link locations the greatest.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

To find a way that several locations can be linked so that we do not have to use an RDP access. This is not a secure and efficient way for us to do this.

Pros

It is easy to learn so we can train staff fairly quickly on the software. It is fairly easy to troubleshoot as well.

Cons

End of day reports are not always accurate when we print them. There are to many ways to do things.

 
 

Jackie from Northwest Hills smiles
Specialty: General dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Eaglesoft is good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

-Streamlined look.
-all integrated functions (imaging software, camera, etc)
-has instant messaging for operators to front communication
-great help from help desk people

Cons

-proprietary equipment recommended for better integration
-cost...it was expensive when i got it, annual fee to maintain system
-i wish we could get custom reports

 
 

Jazmin from Flour Bakery + Cafe
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Eaglesoft was one of the first softwares I used in the dental field, and I found it to be very useful!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Eaglesoft is easy to learn how to use and the navigation the software is intuitive. The graphics are simple and it makes it easy to understand what you are doing.

Cons

There wasn't much I found that I dislike about Eaglesoft. If anything people could say the graphics are little outdated, but that doesn't affect the functionality of the program.

 
 

Kathy from Irwin Dental Center
Specialty: General dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Ease of use

Ease-of-use

Functionality

Product Quality

Customer Support

Customer service sometimes takes getting thru to multiple people to resolve issue

Pros

navigating from one program to the other is very easy. Been using many years. Looking forward to newer version.

Cons

when someone else in my office runs end of day operating system seizes up if I am in eagle soft and actively working.

 
 

Frances from Frances A Lovelady DDS PA
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Worst experience. I am considering changing software as I can never get help

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This program works in the front but is so complicated to move around in the clinical section. Charting is impossible. To take intraoral pictures is a joke. 3-4 button pushes for each picture you take. Unable to write referral letters. Takes longer to do the computer than just using the old fashioned pen and paper. I would not and am not recommending this program to any new dentists.
On the flip side I am a small practice. This program has just way to much. Maybe it is better for a larger practice where you actually have the staff to learn it on their own. Eagle soft help is lousy.

Pros

Notes can be made quicker by setting up templates. Turns on every morning. Actually I have a difficult time finding any pros

Cons

Too complicated to get simple things done. Poor customer support when it came to setting up the program. I am still waiting on help from the representative. Charting stinks. Unable to use it. Do not advise using the Schick system either. Poor quality pictures compared to the major competitor. I could go forever listing the programs poor qualities. NOT USER FRIENDLY AT ALL

 
 

Jennifer from Turnage Family Dentistry
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Easy of Eaglesoft

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

User friendly, simple, easy access to FAQ and tutorials. Set up is quick, there is a lot of features to help make the patient experience better as far as insurance and billing

Cons

does not time stamp all changes in information, changes to insurance information are hard to limit.

 
 

Cynthia from Cynthia Copeland DDS
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Challenged by Eaglesoft

Ease-of-use

Functionality

Product Quality

Customer Support

Eaglesoft has been in our office for approximately 6 years.
It has a lot of whistles and bells but is not easily navigated in my opinion.

Pros

Images are very nice. The customer service is really good once you get them.
You get the idea that every possibility has been covered (there's a downside to negotiability).

Cons

Expanded drop down choices are available, but not in the most helpful areas often requiring a close out and search.
Hitting the "return" button in, for instance, the notes on the treatment plan cause the window to close rather than advance a line- the whole notes section must be negotiated using the up and down buttons. It is likely ideal for a data entry person, but for dental team members on the go looking up items and entering notes it is cumbersome.

Advice to Others

Basically, it's very Deep, but not Intuitive. Consider something cloud based.

 
 

liane from Blackford dental
Specialty: General dentistry
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

Favorite Dental Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is by far the easiest dental software to navigate and use efficiently

Pros

easy to learn and use

Cons

none

Advice to Others

a good started program

 
 

jin from joshua tree dental
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

worst service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

worst ever. we just switch to eagle soft. we are having problems whenever window 10 upgrade. we cant not open xry. we had fix three time in two month ant it take couple wk to fix. now our main sever computer cant open eagle soft... and they do not know why. we pay for month service it not worth it.

 
 

Crystal from Sorrento Dental Care
Specialty: General dentistry

September 2016

September 2016

Looking for dental software? Look elsewhere.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Very customizable but sometimes even that isn't for the best. I am able to assign colors to each provider and employee but I cannot get the software to stop prompting us to "change to prescription paper" or "change to regular paper" when printing. Too many auto pop-up all over the software that are not able to be turned off.

Likes Least

Treatment planning is a nightmare. We're a big office and present major treatment needs. It is not uncommon for our treatment plans to include 20+ services and this software does not make that easy. Very tedious to enter and prioritize. The software will not auto correct posterior and anterior fillings based off the tooth #. Also, there is no reason I would not want to write clinical notes and treatment plan at the same time, it doesn't make since for those features to be in 2 different places within the software.
Also, adding patient family members has to be done very delicately, especially when they have Insurance.

Recommendations

Look elsewhere. I used Dentrix for 10 years before making the switch to eaglesoft and I've regretting every day of it.

 
 

Chris from Patient to Patient Dental Marketing
Specialty: General dentistry

July 2016

July 2016

Eaglesoft Provides Encrypted Software a Priority

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Ease of use for chair and provider and scheduling. Text, smartphone and patient education recare.

Likes Least

This product provides users with filters for campaigns, embezzling security features and highlights and updates UCR codes. There is no downside.

Recommendations

Look at the encryption and money finder features these are very important.

 
 

Cristal from Dental Office
Specialty: General dentistry

April 2016

April 2016

Easy to use software.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The software itself is organized. Everything is very user friendly which makes navigating the software a plus. That being said, it is easy to train someone on this program as well. I was taught on Dentrix, and the switch over to Eaglesoft was simple because it is user friendly.

Likes Least

Not everything is included in the price. It is a little on the higher end, especially to do updates. In other software programs, they charge you a single fee and that includes things such as the card reader, the signing pad that lets your patients signature go right into the program, etc etc. In Eaglesoft, all of these features are an extra charge. Customer support is not the greatest with Eaglesoft either. That is another extra fee to get that help.

Recommendations

It is a good program. We are a smaller office, and it works well. If you are looking for a program that has more features, i may suggest venturing elsewhere.

 
 

Weston from Denver Restorative Dentistry
Specialty: General dentistry

February 2016

February 2016

Reviewing EagleSoft

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is easy to schedule patients and it is very customizable.

Likes Least

Treatment planning is very difficult and it is also hard to apply secondary insurances to claims, it usually doesn't do the processing correctly and we have to change it afterward.

Recommendations

Make sure that treatment planning is easy so that the docs do not have to worry about it constantly.

 
 
 
Showing 1-9 of 9

Jennifer from Durell & Durell DDS PC
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Eaglesoft is still very easy to use and performs well with digital systems and confirming software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to train employees on updates and enhancements.

Pros

The ease of use and flow of software are the primary pro's for Eaglesoft. It seems to transition well with the digital x-rays software.

Cons

The software has been slow with quality updates due to it becoming free for dental offices. Dentrix seems to be surpassing eaglesoft in updates.

Source: Capterra
 

Debie from Dr. Kelley R. Mingus

June 2017

June 2017

I love the way Eagle Soft looks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the way Eagle soft looks. It makes it very easy to navigate through the softwear and make it very user friendly

Cons

I do find it hard to locate a patients date of service chart notes. I wish there was a way to search by date instead of having to have to scroll

Source: Capterra
 

Aimee from Chauvin Family Dentistry

January 2017

January 2017

Great Software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I work in a dental office and we've been using Eaglesoft for 10 years now. The customer support is great. I can do a live chat or call if I have questions. Overall, it's an easy program to use and has many practice building functions.

Source: Capterra
 

Bradley from N/A

January 2017

January 2017

Very easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I learned about this software through a friend and was amazed at how easy it was to use. Very cool software

Source: Capterra
 

Elizabeth from Dr. parrot

December 2016

December 2016

Not easy to manipulate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software is not as easy to learn and understand as others I have used. It is not terrible by any means but for people who are not computer friendly, this isn't the software for them.

Pros

Once you have used it a while you will like it just takes time to get there.

Cons

It's not easy to catch onto everything

Advice to Others

Advise you to really study and practice the software. Get proper training

Source: Capterra
 

Gregory from UCSD FDC

November 2016

November 2016

Its dental EHR.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Eaglesoft is a strong tool, but it has a steep learning curve since its used for everything in a dental practice. It is a powerful tool, and does things well, but its not easy. Licenses are particularly expensive as well.

Pros

It's a powerful, all in one tool, that does most things well. Imaging and health records are excellent.

Cons

Insurance billing is a bit painful, and it's difficult to customize in depth.

Source: Capterra
 

Leslie from Dillard Dental Services

February 2016

February 2016

13 year user

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

EagleSoft is incredibly powerful especially in the clinical area and the systems that integrate with patient billing and communication. Its user friendly and they have and endless library of on-demand training for every little thing you could imagine.
The insurance policy profile is seriously lacking. You can enter the basic coverage of a plan, but all plans have exceptions and there is no way to allow for those. Support is great, they are available via email, live chat, telephone, and virtual service call.

Source: Capterra
 

Mark from Dental Practice

January 2016

January 2016

Over 10 years of experience

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

You can reach customer service and tech support but sometimes we get different aswers-not a consistent answer and often must speak to multiple people to get problems solved. They refuse to make changes that I ask for to improve functionality and the reports are limited-cannot customize them to get what I want.

Source: Capterra
 

Kathy from Robert S Arnold DDS

March 2014

March 2014

Basic items are still lacking

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Our office has been using Eaglesoft since 2003, so I do speak with experience.

The Pros:
The customer Service is usually pretty good. But it is over the phone, or if you are able to get on the internet, they will do many things that way. Most of our problems have been fixed this way.

Lots of features. I mean Lots. Many of them we don't use, but they are available. You can send emails, and texts, have patients check in on a dedicated monitor, patient education videos, digital integration is smooth, Charting, billing, etc-it's all there.

Cons:

They have lots of features, but most of them have additional costs. Online claims- charge, text/email-charge, letter program-charge, automatic billing-charge. They offer ongoing support, but you are being charged for that each month too. Just to have updates, and the basic program is about $200 monthly.

There are still gaps in the basics-for example, you should be able to enter waiting period information-can't, enter if sealants are basic or preventative-can't, how many cleanings are allowed per year and if it's 2/year or every 6 months and alert you if you are scheduling something not covered-doesn't. There are a couple of other things like this, still not there.

There are always glitches when a new update comes out. I always wait several months, cuz they always have to send an updated version out later.

Source: Capterra