Patterson Dental’s Eaglesoft software is a Meaningful Use and ONC-ATCB certified on-premise dental office practice management system. Well suited for practices of all sizes, it includes a clinical chart, patient scheduling and billing/accounting applications, as well as periodontal templates.

Eaglesoft’s patient scheduling application gives users the ability to block off different segments of time, from five to 60 minutes, depending on the necessary length of the appointment. Double booked appointments are displayed side-by-side so they can be identified before a problem arises.

The treatment planning module lets users present treatment plans to patients and collect consent forms with a digital signature feature. It also provides financial information so patients can make an informed decision based on insurance coverage estimates.

This software also includes a document manager, SmartDoc, which enables users to store and manage documents that have been imported from paper charting systems.



76 Reviews of Eaglesoft

Overall rating

3.88 / 5 stars

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Showing 1 - 20 of 76 reviews

January 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2019

Eaglesoft

Pros

It was very easy to learn for someone who had no experience in the dental field. It had plenty of features to keep us organized and running effectively even with transitioning patient files from paper to fully electronic. Excellent for a small dental business!

Cons

Very little to be disliked. Graphics could be more appealing and other small things like that but overall functionality is excellent.

December 2018

nicole from LOCKWOOD COMMONS DENTAL CARE

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Good patient management software

Pros

This product is easy to use clinically, and is easily customized to the individual practice.

Cons

The accounting and financial portion of this software is sometimes difficult to figure out.

December 2018

Vincent from Agape Dental

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Great Software for all Dental Offices!

Easy to use, easy to learn. Great!

Pros

What I like most about this software is that if you hover over the patient's name on the schedule, it tells you a lot of info about the patient including his age, medical conditions, etc. Very easy to view radiographs with just 1 click of a button. And to top it off, EasySoft actually has patient reminders built into it. So what a plus!

Cons

The layout of EagleSoft looks pretty "old school" and could use an improvement in that aspect. It functions fine but it just doesn't look very appealing.

December 2018

Monique from Wester Wayne Dental

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

December 2018

Eagle soft is pricey but is is awesome and worth the money

Pros

Ease to flow from one page to the next. The X-rays. are clear and have good quality. I like the dental charting format and split screen option to view. Top notch in my opinion in functionality and format.

Cons

I really don't have a con with this system as I am pleased, if I had to pick something I would say it is more expensive and is pricey.

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

User Friendly Dental Software

The daily operations and monthly reports provide a lot of valuable data .

Pros

The program has many features that help with day to day office procedures.

Cons

I don't like that Eaglesoft requires you to use their credit card processing company, otherwise it won't interface with their software.

November 2018

Sarah from Adiska Family Dental

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Functionality

4 of 5

November 2018

Extremely user-friendly

I loved this software. We have been testing many other software lately (all cloud-based). So far, non of them quite compare to this one when it comes to the clinical needs. Also, being that this is server-based vs cloud-based it runs much faster.

Pros

This software was so easy to learn. It took almost no time at all to feel proficient. It has so many functions to help me in my day to day use as a clinician. It is so easy to use that I was easily cross-trained to help support the administrative staff in the front office when needed.

Cons

Being that we have 4 office locations, there was no way to link the software. You could not access the information from one office to another. We have now moved on to a cloud-based software but I still miss a lot of the functionality of Eaglesoft.

November 2018

David from Harnett

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Easy to use

Pros

Very user friendly, makes daily routines easy, detailed charting

Cons

Unexpected shutdowns which cause computer rebooting, other wise great product for the money

November 2018

RENE from ACCESS PRIMARY CARE/ ACCESS URGENT MEDICAL CARE

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

November 2018

DATED SYSTEM

NOT AS USER FRIENDLY AS ONE COULD HOPE. SCHEDULING WAS NICE BUT THE BILLING ASPECT SEEMED A BIT CONFUSING TO ANYONE NEW BEING TRAINED.

Pros

SCHEDULING PATIENTS CAN BE A BREEZE. SYSTEM ALWAYS READY TO USE, NOT MUCH LAG TIME IN GETTING STARTED FOR THE DAY.

Cons

DATED APPEARANCE AND TOO MANY "BELLS AND WHISTLES" THAT ARE NOT USED BUT TAKING SPACE AWAY FROM THINGS THAT NEED USED.

November 2018

Adam from Firefly Legal, Inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

November 2018

EagleSoft has grown over the years.

It is dental software that get the jobs done. It works in larger operations.

Pros

I've used Eagle soft for close to 12-14 years now. It gets the job done. We use it to manage 15 offices through out the state. In the early days doing this was very cumbersome. Over the years the software has allowed us to report on all aspects across the various offices.

Cons

The consulting cost to get it installed and running is kinda high. Shop around and see if you can find some decent consultants. This issue is that since it is niche software you are kinda stuck.

November 2018

Sean from Grady Dental Care

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

EagleSoft is the Best Dental Practice Management Software Available by FAR

Without EagleSoft I would be LOST. scheduling, patient records, radiographs and photos, patient notes, etc are all very well organized and intuitively placed throughout the user interface.

Pros

I have used EagleSoft for nearly 18 years now and it is incredibly intuitive. People who have not used it before learn quickly as you look at each screen and the graphics make it easy to navigate. Want to find a patient? Click on the chair. Want to clock in? Click on the clock. Want to see your patient's radiographs? Click on the monitor with the image on it. It could not be easier!

Cons

The front office complains the ledger makes it difficult to determine from where a balance has come. If a patient calls with questions about their account, you should be able to cloick on their balance and you would see specifics defining their balance.

November 2018

Marvin from Roofing

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

2 of 5

Functionality

3 of 5

November 2018

intuitive, easy to use

Despite the issues this is by far the best software for the price and the amount of options you have when using this for your day to day use.

Pros

I just love it how you can easy administer the users on this software. What I also like about this is that you don't really need to fully understand each part of it. You can actually learn from it by how easy the tabs and options are. In other words it's easy to use.

Cons

I don't know if this can be fixed with an update or not but when trying to change insurance information I get errors or it asking me to do this before I can do something else. The problem with this is that this doesn't happen all the time. Odd, can a fix help with this? There is also an issue when it comes to printing out the charts for the clients. I only prints certain parts when it wants to and other times all of the printing comes out the way how I want it to be. Maybe there is something going on with this or it is just me.

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Useful but not great

Pros

Patient charts and notes are easy to use and it has frequent updates

Cons

They do not have electronic signatures in the notes for the doctors to sign the charts

November 2018

Jenny from Dr. Charles Ashley Mann and Associates

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

User Friendly

Pros

This is a great program that we use in the dental field. It is very user friendly. If you arent sure where things are they are many different ways to find it. If we have temps in our office or new employees it is easy for them to easily catch on to our system

Cons

The account history can be difficult to read through. Im sure there are easier ways to do it but I havent figure it out yet (I work in the back so I do not have to look at pt accounts often)

October 2018

Nikki from Dr. Charles Ashley Mann & Associates

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2018

Easy to use.

Pros

The software is very user friendly and i'm able to navigate with ease.

Cons

The software tends to run slow in the afternoon.

October 2018

Brittany from Dr. Charles Ashley Mann and Associates

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2018

EagleSoft Review

Pros

Very user friendly, easy to navigate and operate.

Cons

Unexpected Errors, or the screen will freeze up and have to restart numerous times.

October 2018

Frances from Frances A Lovelady DDS PA

Company Size: 2-10 employees

Review Source


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

2 of 5

October 2018

ONce you pay for it all support is gone. Even when you pay for it. NO help setting up the program unless you pay an arm and leg

I would not recommend this product for a one doctor office.

Pros

Making appointments. Templates can be made in the treatment side of the program to make writing your notes faster and easier

Cons

Unable to send referrals. Too many capabilities in this program that you will never use makes it cumbersome to work your way around the program. Intraoral camera photos are horrible even using the Patterson camera. No way to customize the program to fit your needs. Very difficult to compare x-rays side by side

October 2018

BIBIANA from Jane Goddal DDS

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

EagleSoft

My experience working with EagleSoft was very pleasant, we could even send text messages to each other in the clinic.

Pros

Eagle Soft was easy to use with charting the patients treatment, also the scheduling was easy and it had different color settings for appointments and for treatment.

Cons

I did not experience any problem with the software it exceeded the other software I had worked with before.

October 2018

Cynthia from Gentle Family Dentistry

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

October 2018

We have used eaglesoft for over 10 years now.

I would really like the reports to be more accurate.

Pros

Ease of charting and documentation. The photo attachments are nice. Sensor integration has been easy.

Cons

The reports aren’t NOT consistent. The numbers don’t make sense most of the time. Month at a glance numbers are worthless.

October 2018

tina from Hylan Dental Care of Aurora

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

2 of 5

Customer support

4 of 5

Functionality

2 of 5

October 2018

An "ok" dental software....

We operate fairly well with the program, but none of us are really fans of it.

Pros

the customer service is very good with patterson. The live chat feature is extremely helpful, and much quicker than trying to call an 800 number and being on hold forever. There is also a "topic search" so you can try to find your own way through a specific area. I also like that there are videos on youtube to assist with training.

Cons

this program is NOT user friendly. all features are cumbersome and require many clicks and steps.

October 2018

Gavyn from Eastpoint Endodontics

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

October 2018

Good basic software

Pros

Cheap, basic, not overly complicated dental management software.

Cons

Limited functions and user interface is clunky. Needs an update.