They really know how to capture the patients attention and assist in retaining that patient in the future. Safe and secure communication.

Once we started the process of ending our contract,  professionalism and customer service was extremely ugly.

The worst is that when you notice the critical mistake and can't even reach anyone to fix it.

We were happy with Solution Reach, however, the management software we were using at the time integrated their own communication software within our current version.

We wished that the system could intergrate more with our EHR software. Otherwise over the years the platform has been awesome.

Some patients complained about multiple contact attempts etc but this was just an error we made as a new user learning to select the proper settings, etc.

I would recommend solution reach to other dental practices. I had a good experience with them.

We have been using this PM for a few years now and the ease of using this system is great. It's pretty easy to guide through and when we having to teach someone in office how to use it makes it great.

I would avoid this contract oriented sales company at all cost.

We love the text/email options, the ease of using the system and anytime we have had an issue arise the customer service team has been fantastic.

I am still seeing the benefits of this product. Overall seems like this could be a good fit for my office.

Helps with appointment reminders  AND review management for a reasonable price; customer service is amazing.

Can be difficult to maneuver from time to time due to updates/ modifications made to the programing.

Overall easy to use and maintain communtication through.

Worst customer service I have ever come across in all my years as an office manager.

Then the company automatically shut off the system so no messages were going out according to our settings. They didn't even let the providers know they were doing so.

I love that we have our patient reminders go through this program. I also love being able to send birthday greetings out to our patients.

I love the ease of use, that I can send a quick email or text to a patient instead of having to call them. Its nice that patients can communicate that way as well.

The communication abilities with patients was great. I loved being able to reach our to patients remotely in the event of inclement weather and cancellation or closures.

If not interfaced, cannot do calls to no show appointments. Reporting is very limited, can't tell who didn't get contacted.

Patient communication has never been so effective, smooth, and successful with using this product. Patients response with this software is so much better than other programs we have used in the past.

Ease of use, variety of options and tasks available. Ability to customize communciations and scheduling delivery of communciation.

It's difficult to install and integrate with some practice management softwares. Get reviews from people who use your PMS before jumping on.

In the beginning, Solutionreach seemed great. They promised they would integrate with our PMS, and with the exception of a few stragglers I would find not in the system it seemed to be working.

Worst company I have dealt with since my business openned.

The price and lack of communication when it came to ending the contract it became very difficult.

What I like most about Solution reach is how easy it is to use, and how quickly we are able to text and get ahold of patients.

Best money saver there is in a medical practice.

First and foremost this product is very user friendly.

When this software works, it's great. The issue is that it often doesn't work and it is impossible to get customer service.

It is able to help us send paperwork, text and email patients reminders and key things before their appointments.

We cancelled our contract with ample notice and they refuse to give us a refund on an over charge and refused to accept a written cancellation AND renewed our contract automatically.

Overall our experience is great and they are constantly proving tutorials and there are a lot of videos on YouTube to help guide you through.

The company has been great to work with and we have integrated seamlessly with their software.

Fantastic customer service and once you subscribe to SR lots of great free tools, educ info etc.

They refused to stop the service, they refused to stop charging us monthly, and even when we physically deactivated patients so they wouldn't receive the messages, the company REACTIVATED them.

Learning curve is a bit steep, though. Also, the support is very poor.

There has ALWAYS been an issue with the sync uploads but it started getting really really bad in November 2020.

The newsletters were a bit difficult to create and very slow. THe forms and info that patients filled out at check-in has no way of importing into our EHR system- we have to manually input everything.

As a small business owner, this is an affordable solution to help me run my business. The functionality meets my needs and there are more functions I can take advantage of as my business grows.

I have a hard time Seeing my credit card charges that I pay , and i cannot figure out how to change my routing information. So some things could be designed clearer.

The software is user friendly. Between the numerous integrations and the app I and my clients have been very satisfied with the ease of use.

I love that there are many benefits for clients, easy tutorials and for the most part Spa friendly.

That it helps me attract clients, the ease of setting it up and your customer support is amazing. The web design and logo team are wonderful and efficient.

Vagaro hands down offers the best product for the money with additional features than most that allow for things like customizable memberships and rewards programs.

If an error is made in the transaction, the program is not allowed to cancel.

The software was very computer friendly also you customer supports was there to answer all my questions in a rapid response time.

So now am stuck with used pay desk that i paid full price for it. Looking for another provider i am done with Vagaro very soon.

Easy and super clean organized all of process manage appointment checked out. So kind like smart assist.

I switched over to Vagaro from MindBody Software and I am super glad I did. I have just about everything I need in one place that allows me to run my business seamlessly.

In terms of functioning there are glitched and We he Customer service is Terrible at giving the right advice.

We love how VagARO CONTINUES  TO UPGRADE AND INTEGRATE MORE FEATURES THAT ARE VALUABLE TO RUNNING OUR BEAUTY BUSINESS.

I love the compliments I receive from my clients because the ease of use and all the information I can provide to better prepare clients for their appointments.

We also love the fact that we have the app on our phones so we have the ease of having our schedules no matter where we are during the day.

I love pretty much everything about this software it is so easy to use and navigate. Simple yet it covers all aspects of what you need.

It's building it's features which is great. It's great for a business just starting out.

When this happens you do have the option to enter in card information manually, however you are charged extra for it which is another con.

I like that I am able to personalize my site however I’d like. It’s very helpful in creating websites and pretty much self explanatory when browsing thru all they have to offer.

Easy to Pull up on my Phone or P.C. Easy to checkout and Update Clients , Easy to build a Database, pretty easy to email right from a Clients Profile.

I have really enjoyed processing with Vagaro and the user friendly interface. I also love how my clients get emails and text reminders before their appointments.

I spend countless hours a month combing the system for these errors and it makes our company look incompetent to our customers.

Easy to use for me and my clients. They love the reminders and I love that all my salon information is in one location.

So completely useless for my business and a total waste of time trying to set up. This should be a big warning before you sign up.

NOTES:  I like this section it's comprehensive to different professions. The medical note section is helpful for massage therapists and other medically oriented professions.

Like, sincerely hands-down I am fan all the way. It's format is user friendly for my clients and my staff to learn.

Very poor I feel ripped off by their illegal refund policies. They ripped me off for $700 even though I never once used the service.

The price point is great. I love the ability to do payroll, run reports and credit card processing all in one place.

Like I mentioned before they have such amazing support, and training videos, and how to articles. It's incredibly user friendly.

I loved the marketing tools. The website builder and the access to easy use SOAP notes is what sold this to me, in addition to the pricing.

I like the ease of use, the scheduling and the integration of Zoom.

I am enjoying my experience and happy there is a software that takes care of the basic yoga studio needs at a great price.

Forced to have to buy gift cards that are expensive to purchase through them. Charges for the visa use was more expensive then my bank charges.

There was no comparison. My favorite things about vagaro is the amazing customer service, ease of use, and the ability to use on both desk top and mobile devices.

Sometimes the card reader doesn't connect which is really frustrating because then I have to enter the credit card information by hand and get charged more. That's extremely frustrating.

It is easy for me to use and I do enjoy the lay out of it all. Customer support is great as well.

I love how easy it is to manage my accounting through Vagaro. Booking and Merchant services are easy and affordable.

They continue to update and improve it all the time, and have very good live customer service, which is so important when there is an issue that needs immediate attention.

Sometimes it's difficult to find what I'm looking for. That can be frustrating when I'm with a client.

They LOVE having the ability to see their schedules from the personal smart phone/ tablet when they aren't at work. Our client's LOVE their texting reminders.

I also appreciate being able to see my stat's for the month and year. It's a great help for taxes.

Seems to be pretty user friendly and I'm still learn the ins and outs but for the most part I am enjoying it. Would recommend it to other users.

I love that it is easy to navigate. Also very nice I can do everything pretty much from my mobile device.

The websites we can create are professional and super easy to create. Add ons like shopping cart to your website are inexpensive and easy to turn on/off at any time...I have done so, many times.

I am extremely satisfied with Vagaro and all supports in place. I recommend it to colleagues in the field.

The only dislike is that we can not add the pets name.

US Dollar

For 23 years, Solutionreach has been helping vision, dental, and medical organizations of all sizes implement technology that supports practice-wide efficiency and revenue growth with flexible patient communications and office operations tools built for scale. With digital tools like appointment reminders, two-way texting, batch messaging, online reputation management, and more, Solutionreach provides an all-in-one solution to connect with patients through customizable, personalized touchpoints at every step of the care journey.


LongDescription

Patient Records Management

Messaging

Surveys & Feedback

Electronic Payments

Patient Engagement

Mobile Alerts

Patient Questionnaires

Rescheduling

HIPAA Compliant

SMS Messaging

Progress Tracking

Client Database

Confirmation/Reminders

SMS Reminders

Approval Process Control

Communication Management

Patient Intake

Recurring Appointments

Call Reminders

No-Show Tracking

Registration Management

2-Way Messaging

Recall Tracking

Scheduling

Payment Reminders

Two-Way Communication

Multi-Location

Self Service Portal

Booking Management

Email Marketing

Mobile Access

Online Payments

Survey/Poll Management

Compliance Management

Orthodontic Charting

Multi-Channel Communication

Marketing Automation

Social Media Integration

Patient Education

Forms Management

Email Reminders

Patient Communications

Alerts/Notifications

Online Booking

Reminders

Automated Scheduling

Medical Billing

Chat/Messaging

Customizable Templates

Calendar Sync

Billing & Invoicing

Web Forms

Multi-Language

Patient Management

Customizable Forms

Appointment Management

Video Conferencing

Records Management

Patient Scheduling

Secure Data Storage

Patient Portal

Third-Party Integrations

Appointment Scheduling

Contact Database

For Optometrists

One-to-One Messaging

Real-time Conversations

Dental Practice Management

Automated Responses

Mass Texting

Availability Indicator

Real-Time Updates

Activity Dashboard

Reporting & Statistics

Customizable Branding

Campaign Management

Reporting/Analytics

Customer History

Brand Tracking

Real-Time Monitoring

Sentiment Analysis

Review Generation

Complaint Management

Template Management

Email Templates

Review Notification

Real-Time Notifications

AI/Machine Learning

Review Monitoring

Availability Management

Response Management

Keyword Tracking

Ratings/Reviews

Review Request

Review Sharing

Online Scheduling

What's included in the Solutionreach platform: 

Two-way texting, HIPAA-consent, automated reminders, automated recall, appointment confirmation, quick message templates, message flagging, marketing campaigns, waitlist, customization, group messages, missed appointment messages, patient loyalty surveys, reports and analytics, robust patient newsletter template library, patient referrals, team chat, birthday messages.

Solutionreach vs Vagaro

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