BizAutomation Cloud ERP Software

Pros

The ability to track from lead to sale is invaluable to my sales team. The way that Biz manages RELATIONSHIPS is really clever and extremely useful to our business model.

Cons

hard to find something I don't like. There weren't many video tutorials for awhile, but they've improved that a lot. There are multiple ways to get to the same place, so there's a little bit of confusion there in the beginning but that's shortlived.

Ability to customize data input so that we can extract and parse to use in forecasting and planning

Pros

Without a doubt the best feature of this software is the attention we got from the actual employees of the company, including some actual source code enhancements, that would never have happened at a big software company. We new that we needed to move from QuickBooks and could not afford some of the bigger players in the market, so we took a leap of faith based on what we saw as potential from BizAutomation. As with all software implementation - our move was not without some pain, but we truly appreciate the willingness of the company to take the time to listen to our needs and make improvements and modifications based on our business practice. We believe that Biz is the right system to provide the organization, information and access of information we need for our company to continue to grow

Cons

The company is small and does not offer 24/7 customer support - but that said, they are very accessible and willing to do what is necessary even in "off-hours"

After we switched from NetSuite a few years ago, we were treated fairly and have been quite satisfied with the level of personal attention BizAutomation has given us over the years.

Pros

Completeness, ease of use

Cons

Any software can be nit picked I guess. There's always room for improvement.

Advice to Others

So far so good. Let's hope for another 8 years of success.

We're what you'd call a long-term customer, you can almost say our longevity speaks for itself, otherwise, we'd have switched years ago. We switched from NetSuite over 8 years ago, and are very satisfied. Have found that BizAutomation satisfies our needs, and are happy with the service we've received.

Pros

It can do everything. All departments are covered.

Cons

Not too much, I guess because it's cloud, if we loose our Internet connection, we can't log in.

Advice to Others

That they're so small business friendly is the big benefit, along with how its design for customers like us.

We are what you'd call a power user which complex requirements. BizAutomation has been very helpful in getting us to a new level of automation, and we look forward to years of productive work with their platform.

Pros

The user interface, and all the power and customization it brings us.

Cons

With power comes complexity, and more of a learning curve, no getting away from that.

Advice to Others

I think the fact that they're so focused on the small business and automating the entire business on their platform is a big benefit.

We switched from Everest after having run our wine business on that platform for years. We've found that BizAutomation had the capabilities we needed, and are glad we made the switch.

Pros

The people at BizAutomation as well as the technology.

Cons

Not much to say. I guess software, in general, takes a lot of back and forth to get right.

Advice to Others

We have enjoyed dealing with them. We have learned from working with them and other software, that it only works well when both parties do the work required to make the business run well. Throwing money at a software company alone will not be enough.

We're a wholesale retailer of high end bicycle products, and have been using BizAutomation since 2013, and can vouch for the product, and the company behind it.

Pros

Don't have to string together a bunch of apps anymore

Cons

Documentation could be better

Advice to Others

They're a good outfit. My business adviser Carl has been very helpful.

Very well designed, knowledgeable staff. To be honest they did ask me to give a review because we didn't find them on Capterra but I was happy to.

BizAutomation is an integrated suite of web-based business management applications which are designed to provide a small to mid-sized organization with marketing, accounting, service management, project management, and customer relationship management. The marketing capabilities of the application are largely beyond the scope of this review, and are as substantial as any CRM product serving the small business market. The application¿s portal has tight integration with Google Apps for Business, and will display a user¿s Gmail and Google Calendar from a tab within the product.

Pros

- Integration with Google Apps allows users to access familiar tools from within the application.
- Solid Customer Relationship Management (CRM) functionality, tightly integrated into the product.
- Built on the latest Microsoft .NET development tools, so it should scale well to Windows Azure and other cloud-based technologies in the future.
- Very capable feature set in many areas

Cons

- No third party add-ons, and has less than 1,000 total users. Support for specialized industries may be limited.