NetSuite Software


NetSuite is a provider of SaaS-based business solutions. NetSuite offers a web-based application for midsize wholesalers and distributors, offering a complete suite with features like ERP, inventory, e-commerce, accounting, fulfillment, and CRM.

The solution assists midsize businesses in both execution and planning of business workflows. Users can manage accounting and inventory, along with many other key operations including CRM, customer self-service, order processing, and e-commerce. NetSuite also provides dashboard functionality for visualizing key business information that is essential in making reformed decisions about sales, expenses and demands.

NetSuite SuiteSuccess delivers a single view of orders, inventory and customers. With over 100 customizable reporting templates, users can create and share reports with multiple stakeholders within and outside the business boundary.



45 Reviews of NetSuite

Overall rating

3.99 / 5 stars

Filters:

Showing 1 - 20 of 45 reviews

November 2018

Ray from Call One

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

November 2018

Netsuite for ERP/CRM/eCommerce

Overall, Netsuite has met our needs in our ERP migration and has a robust CRM/eCommerce capability as well.

Pros

Netsuite / Oracle is the total package for small companies looking for a an ERP/CRM and eCommerce platform all rolled into one product. The software is cloud-based and is updated twice per year and give news capabilities. It's eCommerce software has evolved nicely over the past 5 years and gets better and better.

Cons

Netsuite has many capabilities and you want to make good of use of it within your company. Sometimes that requires customizations which take more time and money than you would like, but that is with all software.

January 2019

Megan from Tenex Corporation

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Functionality

5 of 5

January 2019

NetSuite - Wonderful Cloud Based Software

This is a somewhat pricey option for software, but is SO worth the investment!

Pros

NetSuite is very user friendly. It also is very easy to customize any type of reports that you need. Another pro, is due to the fact that it's a cloud based software, you can easily log on from anywhere!

Cons

I would say the only con is that the software is so robust, that the initial setup takes awhile to customize the screens to be the way that you want them. However, once that is completed, it is smooth sailing!

March 2014

Karin from GUHDO USA Inc

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

March 2014

Overall a great asset for us!

We were very apprehensive about switching accounting programs after 20 years on Great Plains/Microsoft Dynamics. No time for a big learning curve and we are short-staffed as it is. Our implementation went extremely well....Netsuite does a fantastic job of preparing and setting up the basic system (posting accounts and processes). They provided a workbook with lots of questions how we wanted to be able to process, organize and post items to establish procedure and reporting functionality as well as role access and restrictions correctly. We went live 18 months ago and have never looked back. There are still many capabilities we haven't even implemented yet and are discovering new features daily. The "Suite Answers" site is a fabulous resource to guide you through finding answers and step-by-step instructions how to adjust or change certain features once you have gone live. When you don't find the answer there, you simply open a case and get direct assistance which is also addressed very quickly and efficiently. Their follow up is amazing! The downside? The cost seemed a bit staggering to us, but all you need to run Netsuite is internet access and a basic computer. Netsuite upgrades their program pretty regularly with improvements, new functions etc. which is all included in your contract. When I look back and remember how much we were spending on not only software upgrades, but the hardware upgrades often necessary to make software upgrades function...and the cost of our IT guy to maintain our server....well..it's a no-brainer! I have given it 5 stars throughout because 4 stars gives it 80% thumbs up......I'd rate it closer to 90% thumbs up! Oh, and did I mention, I can go to the beach and still be working???

September 2017

Sagit from Candywirez

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Functionality

5 of 5

September 2017

Great Software

Overall its a good program, and I do enjoy using it in my company.

Pros

Netsuite has many functions to make any business run easily and smoothly. This program is very user friendly.

Cons

Since there are so many tools you can use with Netsuite, it can get a little confusing to set up you Netsuite the way you want it. There are many different options to customize your homepage which can get a little tedious.

June 2017

Daniel from Netfortris

Company Size: 201-500 employees


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

2 of 5

Functionality

5 of 5

June 2017

Netsuite is a great tool.

I'd highly recommend Netsuite for anyone that is used to SAP.

Pros

I like the ease of use, reporting features are great, and overall experience is excellent. I also like the fact that I can be anywhere in the world and log into my account.

Cons

Product support is lacking. Takes a long time for requests to be fulfilled, or they will tell you flat out that it will take 6months to a year.

September 2018

Amy from Floracopeia

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Functionality

5 of 5

September 2018

Great for tracking stats and employee accountability on tasks

Pros

I love starting the day by seeing how many orders we have to ship, vs how many manufacturing tasks we have. It's a great, easy and fast way to line out the day's work

Cons

When mass creating manufacturing work orders, it duplicates a lot of the orders, and pulls up orders that we are out of stock on bulk or unable to complete at the time.

January 2019

Amanda from Jonathan Adler

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Functionality

5 of 5

January 2019

Great Retail Software

Pros

Able to keep track of product skus, customers, and inventory all in one place. Running reports and checking stock is extremely easy.

Cons

If customers are entered in multiple times, it requires editing this down manually. Would recommend they implement some sort of tool to identify multiple customers.

January 2017

Stephanie from Specified Components Company

Company Size: 11-50 employees


Ease-of-use

2 of 5

Value for money

3 of 5

Functionality

3 of 5

January 2017

Great capabilities

NetSuite has great capabilities. We switched from our previous software to NetSuite on 1/1/17 and have had good results so far.

Pros

The ability to create your own reports from scratch.
The ability to track profitability and commissions as the previous software did not track either of them accurately.

Cons

When entering a sales order or purchase order, instead of using the Tab button to go to the next line, you have to click "OK" to go to the next line item. It takes additional time as you have to take your hands off of the keyboard so it would be nice to use the keyboard more than having to use the mouse.
I also do not like the "Inventory Detail" part of it as you have to click on each individual item in order to enter the bin number and pallet number in which you are taking out of inventory. This also makes processing orders a lot more time to consume than it should be. We switched to NetSuite to get away from Excel as it would save us time. I'm not sure that NetSuite will save me anytime.

October 2018

Sahil Vijay from Vijay Holdings LLC

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Super software for medium sized business.

Pros

Solid performance, cloud based, easy to create users and superb security. You can really rest assured that with Netsuite, your business will be well served.

Cons

Costly and takes a long time to implement not to mention you have to implement through a third party reseller.

March 2018

Jan from Fonality

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Functionality

5 of 5

March 2018

Netsuite has been a huge help for our company.

Pros

Inventory control and communication to customers via email and employees has been smooth because of Netsuite.

Cons

Building reports can be complicated and can be difficult to figure out for a non-tech. You can spend hours with Netsuite support to build a report for your need.

July 2018

Denver from I.T Experts Philippines

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Functionality

5 of 5

July 2018

Big help to develop a career path that can enhance the skills of employees.

Pros

Its a great system that will help businesses to be more competitive and more reliable. Also because it is cloud base software the advantage of it is that you're always using the most current version or the updated platform.

Cons

This system will challenge your skills and ability to adopted on new advanced technology and you need to commit your time to be more effective.

February 2019

Marvin from Design

Company Size: 501-1,000 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

February 2019

Cloud software...that feels like an in-house software.

I still enjoy using it and I will still recommend this to others that are looking for something similar.

Pros

Netsuite has an intuitive user interface. It feels like an (iOS) meaning that the first time you use it, feels easy to navigate. It is fast, reliable and with a good amount of built-in templates.

Cons

It is cloud-based software, so if you have not so good internet or it goes in and out then your software is going to go so super sssssllllooooooowwww! So with that said that is mostly the only issue that I have found.

April 2018

Carlos from gA

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

The Future is Now with NetSuite

Pros

NetSuite is a business management software suite offered as a service that performs enterprise resource planning (ERP) and customer relationship management (CRM) functions.
NetSuite Financials includes applications for financial accounting, financial reporting and analytics, payment management, order and billing management, supply chain management and inventory management. Financial information through NetSuite can be accessed through a web browser or mobile device. The system undergoes automatic upgrades and comes with various customization options.

NetSuite is cloud-based and runs on a range of internet browsers.

Cons

Does not supports data export into xls files. CSV files are limited to only one worksheet for export, not multiple worksheets as xls files

December 2017

Brian from Midwest Foods

Company Size: 201-500 employees

Review Source


Ease-of-use

4 of 5

Functionality

5 of 5

December 2017

Netsuite Review

Pros

Netsuite has a dynamic interface which allows for customization for all of our business needs. We can set it up so that everything we use is in one place.

Cons

Uploading large amounts of data will cause lags and delays. It can take hours to edit data if your company has a larger inventory.

April 2017

Brian from Midwest Foods

Company Size: 201-500 employees


Ease-of-use

4 of 5

Value for money

3 of 5

Functionality

5 of 5

April 2017

Netsuite Review

Pros

This product allows for easy user navigation. CSV uploads are a time saver and allow for mass amounts of data to be changed in the system quickly.

Cons

It will occasionally freeze up when running various larger reports with more than five or ten criteria.

December 2017

Alex from Netfortris

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Customer support

3 of 5

Functionality

3 of 5

December 2017

Useful review of information

Pros

-tabs are easy to use to search a customer's account for orders, sales history, and other useful information without having to navigate to multiple web pages
-placing orders and reviewing orders is straight forward process and appears as a line item for easy reviewing.
-useful 'back' tabs to navigate if you click on an order and want to go back to the main customer account page

Cons

-no order summary when reviewing sales orders, so you have to click on each order to see what was ordered
-sometimes webpages can be a little slow loading.

July 2017

Kristine from Aleatech

Company Size: 1 employee


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

NetSuite CRM+

It's a good all around software.

Pros

Because NetSuite provides customization it gives you freedom to tweak the software and mold it perfectly to your business needs

Cons

Sometimes upgrades and new versions causes problems with the current system. Keeping up with NetSuite, tech drama. The price is too expensive for small business owners :-(

January 2017

Todd from Americ Machinery Corporation

Company Size: 11-50 employees


Ease-of-use

3 of 5

Customer support

1 of 5

Functionality

2 of 5

January 2017

January 31st

There are some tedious tasks and can be done from too many different ways. I work in this system daily and have gotten to be much better at it but our salesmen who use it every other day, it is very time-consuming. I would consider most aspects of it very time consuming and the support has not been very good.

Pros

It has a lot of functions, maybe too many.

Cons

There are some tedious tasks and can be done from too many different ways. I work in this system daily and have gotten to be much better at it but our salesmen who use it every other day, it is very time-consuming. I would consider most aspects of it very time consuming and the support has not been very good.

May 2016

Daniel from Fonality Inc.


Ease-of-use

5 of 5

Customer support

3 of 5

Functionality

4.5 of 5

May 2016

Netsuite distribution model is simple and convienent to use.

Pros

Looks and feels like SAP, at the fraction of the cost.

Cons

I continuously need to change my password a few times a year it seems. Gets hard to keep track of, and my mobile will sometimes not accept my new password.

May 2016

Jan from Fonality


Ease-of-use

4 of 5

Functionality

4.5 of 5

May 2016

Netsuite has been very helpful on shipping and inventory control.

Pros

Netsuite in our warehouse is very helpful . we use this to control inventory and ship. Very helpful software.

Cons

Sometimes it is complicated to make it work with UPs software.