Agiliron Software

4.43 / 5 (29)

Our advisors have recommended this product 24 times in the last 30 days

About Agiliron

Agiliron cloud-based point-of-sale (POS) solution is designed to serve both in-store and mobile businesses as well as online sales channels. The system offers a host of features that work in tandem with the point-of-sale solution, including order management, customer support, email marketing, inventory management and more.

Agiliron POS integrates with leading third-party accounting and payment systems, such as Paypal and QuickBooks. The inventory module allows shop owners to keep track of their inventory in real-time. Agiliron multi-channel commerce feature allows users to sell their products on different channels and manage all orders, inventory and requests from one screen. It also works even in offline mode and sync data as soon as the device reconnects wit...


Read More

Supported Operating System(s):

Windows 7, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

29 Reviews of Agiliron

Average User Ratings

Overall

4.43 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(16)

16

4 stars

(10)

10

3 stars

(2)

2

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 29 results

March 2019

Matthew from Amerisun Inc

Verified Reviewer

Company Size: 11-50 employees

Industry: Consumer Goods

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

March 2019

Extremely versatile solution for complex business

Agiliron has helped our business grow dramatically, and consolidate our operations across many different vendors and sales channels. From regular eCommerce shipments, to vendor fulfillment, wholesalers, and even 3PLs we can keep all our orders and inventory data in one place which lets us manage many different relationships with comparatively small staff. The complexity of what Agiliron can do is generally intimidating to new staff and it can take a while to get them acquainted with the system, but once they understand it runs very efficiently and their customer service is very responsive when issues or questions arise.

Pros

-Connects us to Amazon, eBay, Shopify, CommerceHub and EDI systems. Collects orders from all those sources as well as in-store and phone orders into one place, allowing for easy shipping and sales tracking. -Connected systems let our customer support personnel easily find accounts and orders and attach records from service calls. -Developers work to create tools for new business needs as they arise.

Cons

-System complexity requires extensive training for new staff -Requires multiple steps for most common operations

May 2021

Mike from Hard Hat Safety and Glove LLC

Verified Reviewer

Company Size: 2-10 employees

Industry: Retail

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

May 2021

MOVED FROM QUICKBOOKS DESKTOP TO AGILIRON

Pros

(1) Best value for the money. (2) Onboarding process is great. (3) Staff training is great. (4) Centrally managed inventory for multiple stores/warehouses and multiple sales channels. (5) Inventory includes ability to enter SEO information and product images (used with B2C/B2B/POS channels), maintain multiple vendors for each product, and several other features which we have yet to implement. (6) CRM is good. (7) Ability to perform bulk updates is great. (8) Moving to Agiliron allowed us to standardize our inventory throughout the organization.

Cons

(1) Learning curve is steep. We have leaned heavily on Onboarding team. (2) Product requires multiple steps to perform the same tasks compared to QuickBooks. (3) Agiliron interface is not very intuitive. Its focus is on looking up information versus creating new transactions or list items. (4) Support is slow to respond to requests outside of the simple. (5) The online Learning Center does not give good directions in the How-To sections. (6) CRM side does not allow creation of Quotes for Leads and Prospects, only Customers. (7) Built-in reports are lacking, and common reports are missing (e.g., Customer A/R Aging Report, Product Margin Report). (8) Payment Terms do not do anything. They are just another list item. If a customer has terms of 1% 10 Net 30 and they pay within the 10-day discount window, Agiliron will just treat the payment as being short, leaving a balance due. You must reopen the original invoice and enter the discount manually, line-by-line, for each product before you post the customer payment. This is not efficient and is time-consuming. (9) QuickBooks Desktop is not updated for each change to an order. Sales are not posted until the sale is paid in full. If you change the point upon which the import occurs, you will have issues in Agiliron. We have been told that Agiliron integrates better with QuickBooks Online. This should not be the case if you advertise that your software integrates with both online and desktop versions.

Reasons for Switching to Agiliron

We have 2 retail stores, each in a different city. Since 2010, each store used QuickBooks Enterprise with Advanced Inventory. Both stores carry the same inventory items, although some may come from different vendors. Each store used its own QBES company file and maintained its own inventory which meant we had several issues with inventory (multiple SKUs for the same items, sales prices differed between stores, units of measure were different). The stores could not see what was in each other’s inventory. Our inventory has approximately 8,000+ SKUs, with half of that inventory being matrix items. We also needed a more robust B2B online ordering solution for our regular customers, along with a way to centrally manage inventory among all sales channels. We looked at several 3rd party solutions and finally decided on Agiliron.

September 2021

Paul from WRHardware

Company Size: 2-10 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2021

Absolutely incredible

Pros

We have been working with Agiliron for a number of years and could not be happier. We have been in business over 45 years and have had a hard time finding a company that is not only personable, but efficient as well. Most companies we find, wanted to sell you their system then basically forget about you. Frankly, we are a small company and I know they must have bigger clients but they always make us feel like we are very important and go out of their way to help us. I find it amazing, and refreshing, in today's business atmosphere that their are still companies like Agiliron with old fashioned values and the willingness to see us succeed.

Cons

There is nothing that I don't like about this software.

Response from Agiliron

Replied September 2021

Thank you! It's been a pleasure working with you.

December 2017

Taylor from NorthStar Blast Solutions

Company Size: 2-10 employees

Industry: Wholesale

Time Used: Less than 12 months

Review Source


Ease-of-use

2.0

Functionality

2.0

December 2017

Agilron Reveiw

I would not recommend this product for a small company. It would be helpful if it was for a large company selling this via the internet but we did not enjoy or experience.

Pros

This software was easy to navigate and get around on. There were allot of different functions you could use.

Cons

The customer service was not helpful. We would ask questions and did not hear back from them for weeks. We also did not like that you had to go to several different pages to get this done.

July 2021

Brian from Rogers Base Company, LLC

Company Size: 2-10 employees

Industry: Sporting Goods

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2021

Great Company / Great Product

Having used a competitor's product in the past with average to poor performance, I did a LOT of research before switching to Agiliron. I have been using Agiliron now for several months and am extremely satisfied with every facet of the company. Integration with my website, Quickbooks, and soon-to-be Amazon was simple and fast. Equally impressive is the responsiveness and support I received throughout the set-up process including setting up my products, creating custom templates and custom reports. Engineering was even able to modify their system to accommodate a feature I needed that previously did not exist. Great company and great people to work with.

Pros

Easy to learn and use particularly with the way the company provided support during the entire onboarding process. I can not emphasize this enough. They literally did everything to get my business up and running.

Cons

The leads feature could be more robust. This software focuses on sales order and inventory management but not so much CRM capabilities.

Reasons for Switching to Agiliron

Absolutely the worst customer support and located in the United Kingdom.