Dynamics 365 Business Central

RATING:

4.0

(162)

About Dynamics 365 Business Central

Microsoft Dynamics 365 Business Central is a cloud-based enterprise resource planning (ERP) software solution designed for midsize organizations to streamline business operations and accelerate cash flow. This SaaS solution offers specialized functionality for business processes relating to manufacturing, distribution, government, retail, and other industries. The system was originally developed by Denmark-based Navision A/S until it was acquired by Microsoft in 2002. Microsoft Dynamics 365 Business Central offers applications for financial management, inventory management, human resource, quality management, multiple and international sites, project management, sales and marketing, service management, supply chain management and business intelligence. This ERP solut...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Dynamics 365 Business Central Pricing

Essentials: $70 per user, per month. Premium: $100 per user, per month. Team Members: from $8 per user, per month. Contact vendor for information on included features and additional pricing information.

Starting price: 

$8.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Microsoft Dynamics 365 Business Central
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Dynamics 365 Business Central Reviews

Overall Rating

4.0

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

3.5

Value for money

3.5

Functionality

4

Most Helpful Reviews for Dynamics 365 Business Central

1 - 5 of 150 Reviews

Yonatan

Computer Software, 51 - 200 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

Reviewed January 2022

Keeps everything in once place.

User Profile

Luke

Verified reviewer

Building Materials, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed January 2024

Business Central Customized to your needs

PROS

The ability to customize the system to meet our needs. You are able to have code implemented to personalize Business Central

CONS

There is a learning curve to become efficient with Business Central. This does take some time.

Reason for choosing Dynamics 365 Business Central

Flexibility, customizability, ease of integration with other systems.

Reasons for switching to Dynamics 365 Business Central

The ability to customize how we sell products.

Anonymous

2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

Best ERP software so far

The procurement process has been made easier. Our asset management is now on point. The human resource management especially the payroll management bit is awesome.

PROS

Dynamics 365 BC has a variety of tools including the procurement module, human resource module, and the finance module. It has a interface that is user friendly and easy to use. It's workflows are outstanding and carrying out an activity from one end to another is made easy. With the workflows, at least a track can be made on the movement of activities carried out in the system. The ability to generate reports is a plus which is also easy. Another good feature is that it can be customized to accommodate the user needs. It is also compatible with Microsoft Excel such that one can export and import data between the two.

CONS

At first, you will need some practice on how to manage it to avoid messing up with your crucial data. Another issue is that running many processes at once can slow it down and this will force you to wait longer.

Reason for choosing Dynamics 365 Business Central

Dynamics 365 Business Central has a variety of tools that our organization needs.

Scott

Used free trial

OVERALL RATING:

1

EASE OF USE

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed July 2013

I have worked in the supply chain for 5 years now and have experience with 3 different ERP's. Our old ERP was limiting, though it was also fairly straight forward. The biggest issue seemed to be how incredibly date sensitive how ever without requiring dates at the same time. This pushed the change to a new ERP and Microsoft NAV was chosen through their partner company Just Foods. A truly bizarre system, the flow of documentation through the program makes little sense and over complicates what would normally be easy transactions. For instance Purchase Orders follow this document flow - First the purchase order is created once you receive your order, a warehouse receipt document is created and received in. However, once it is received in the warehouse, the receipt document disappears and becomes a posted receipt document (both have completely different document numbers that don't connect to each other). At this point your original Purchase order has been changed to reflect what ever was received in, and you have to have a second column to view what you originally ordered. Otherwise, figuring out if you over or under received is difficult at best. Now once the invoice comes in and is posted against the posted warehouse document, your purchase order disappears. The only place your purchase order exists in its original form is the in Purchase order Archive, which was never mentioned to us during implementation, forcing us to call Just Foods later on and pay for their customer service. This same, strange flow of documents, that are essentially intermediary documents only existing to complete a transaction, over complicate what should be a straight forward shipping and receiving process. There are some other basic functionality issues, like figuring out what day you actually shipped or received an item. The easiest way to figure that out seems to require access to the warehouse functionality, which you may or may not want people to have. We get a lot of errors where the tables are locked with other users, and you are just stuck until the report or other person finishes up. The Dimensions on lines can mysteriously disappear, even though the G/L Code and Department code show as filled out in the order. Our MRP has never worked correctly, so in general, we are forced to use Excel to put together our production schedule. All in all, its a sub-par program that you can tell is 5 or 6 different original programs that have been slapped together to try an resemble an ERP system. Now having said all that, obviously I am looking at this from a supply chain perspective as it is what I do. Perhaps on the accounting end it has some ease of use, but due to how difficult it is to understand on the operations end, the accounting rarely comes out correct due to faulty information in the system. On the positive side there do seem to be a million different ways to do the same thing in NAV, and many of the built in reports are extremely useful assuming that the information in the system is correct.

Osiris

Retail, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

4

Reviewed September 2023

Complete, robust and adaptable to your country

My experience has been very good, I think that you must consider this option and better if you're on a Microsoft environment.

PROS

This is a complete and robust ERP that brings adaptability to start working based on your BI.

CONS

Not adding common thing as a default feature, things that you must develop to keep the things running.

Reason for choosing Dynamics 365 Business Central

Price and adaptability to our business model.

Reasons for switching to Dynamics 365 Business Central

New features and increasing transactions.