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Quill vs MyCase
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
3.9 / 5
4.6 / 5
Value for Money
3.9 / 5
4.6 / 5
Customer Support
4.3 / 5
4.6 / 5
Functionality
3.8 / 5
4.4 / 5
Last Review Written
December 31, 2024
January 19, 2025
Pros/Cons
Pros
- The system is user friendly with a dedicated accounts manager always available to deal with any queries. We strongly recommend it to other practices.
- Very user friendly and the the technical support is very good and quick.
- Very quick and responsive. Legl integration is awesome for sending clients a link to pay a bill safely and securely within minutes.
Cons
- Unable to unlink from a case without linking to another case. Heading in E-chits will show a case even when the transaction has no link to the case.
- At the moment, whether it’s my lack of experience, the lack of user friendliness of the system or a combination of both, I do not feel that Quill is suiting my business.
- The fields can be limited and not always relevant to the case.
Pros
- The client portal is great for sharing documents and more secure than email. I have not utilized it as much as I could for workflows/deadlines, but we are constantly improving on that.
- It organizes my clients, tracks hours, prepares invoices and has a client portal for accepting payments. Comfortable and pleasant to use as possible and just as quick and reliable as desktop software.
- The people are great at customer service, I have had great experiences with Leslie Skelly, Drew, and Cat Allday. I like the Reports function and would like to see more Report options.
Cons
- Worst experience with a service provider ever.
- Inability to get rid of button that the client clicks to pay with a credit card.
- I'm having some trouble with the two way calendar integration.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
N/A
FrontRunners
2023
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
189 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
