ETQ Reliance vs IT Glue

RATING:

4.6

(47)

ETQ Reliance has 47 reviews and a rating of 4.62 / 5 stars vs IT Glue which has 248 reviews and a rating of 4.64 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.6 (47)
4.6 (248)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
August 22, 2023
May 16, 2024
Pros/Cons
  • Pros

  • Cloud function and storage is great. Flexible design capability and changes to processes/workflow.
  • The tool that integrates Product, Mfg and Qa well connected thru applications that speak to each other.
  • Cons

  • I am on version 11.0q and I don't like how many windows you have to have open to get to the configuration settings when using the designer.
  • Since moving to the cloud we have lost the ability to the database for real time information, for reporting and trouble shooting.
Read all user reviews
  • Pros

  • I like the integration it provides with Autotask and Datto RMM. Relatively streamlined and simple to locate documentation from multiple areas.
  • Every single thing, it is absolutely amazing and easy to use. If you have a lot of clients you can add them by business and add details for them.
  • Cons

  • Per user license and Enterprise version is very costly.
  • The apps needs a little work since I have to log in almost every time and touch ID is hit or miss.
Read all user reviews
Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos