Brandfolder vs XM for Customer Experience

RATING:

4.7

(442)

Brandfolder has 442 reviews and a rating of 4.7 / 5 stars vs XM for Customer Experience which has 248 reviews and a rating of 4.65 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (442)
4.7 (248)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
November 16, 2023
May 7, 2024
Pros/Cons
  • Pros

  • We found Brandfolder to be a cost effective, user friendly and very powerful tool for allowing us to store and share our assets.
  • The software is always improving and updating and they are always adding new features to Brandfolder. Brandfolder is a great to house all of our company's assets in one centralized location.
  • Cons

  • So many features, it's a little difficult or confusing on how to implement at the beginning.
  • I don't have anything that I dislike as an end-user.
Read all user reviews
  • Pros

  • Worth every penny and great customer support as well. The new platform is even easier to use than the old one; it just keeps getting better.
  • Great support staff, very friendly and dedicated to helping you find solutions. End user gets a great experience.
  • Cons

  • Difficult to use and administrative burdensome.
  • We found that depending on each individual's (staff) knowledge and experience, some people found it a little bit intimidating.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos