---
title: "Shift4Shop Reviews, Pros and Cons - 2026 Software Advice"
description: "Reviews of Shift4Shop. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Shift4Shop is a good fit for you!"
source_url: "https://www.softwareadvice.com/ecommerce/3dcart-profile/reviews/"
page_type: "reviews"
language: "en"
---

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Shift4Shop Reviews

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# Shift4Shop User Reviews

## Reviews summary

- Overall rating: 4.1/5
- Total reviews: 129

### Secondary ratings

- Ease of use: 4.0/5
- Customer support: 3.9/5
- Value for money: 4.1/5
- Functionality: 4.0/5

### Rating distribution

- 5 stars: 69 reviews (53%)
- 4 stars: 31 reviews (24%)
- 3 stars: 15 reviews (12%)
- 2 stars: 5 reviews (4%)
- 1 star: 9 reviews (7%)

### Most mentioned pros

- I would highly recommend using any other company to host your website.
- They had an excellent plan where you got the cart free, if you used their payment processor.
- Its program has almost everything you need for better development the support people are great and are available to help you

### Most mentioned cons

- My most current situation is that all of our products have incorrect captioning descriptions, i.e. a red shirt is captioned black, AND THERE is no correction as of now since putting in a ticket over 3 days ago.
- Terribly unprofessional.
- Lets back up to a few months ago when they stopped email hosting, it was supposed to be cut on a Friday but also they provided no notices as the day arrived so didn't even know it was for certain and never responded back about it.

## Shift4Shop customer reviews

Showing reviews 1-25 of 129 (page 1).

### Overall, pretty good

- Overall rating: 4/5
- Reviewer: Verified Reviewer
- Verified reviewer: Yes
- Industry: Arts and Crafts
- Company size: 2-10 employees
- Product usage: Used daily for more than 2 years
- Reviewed: August 2019
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 3/5
- Customer support: 4/5
- Functionality: 3/5

#### Pros

Good basic features for creating a website. Drag and drop and editing it pretty nice. Nice for small company Ecommerce site.

#### Cons

Lacking in more advanced features. Lacks sophisticated design and plugins like other platforms have.

---

### A great value for the money

- Overall rating: 5/5
- Reviewer: Domenico C.
- Verified reviewer: Yes
- Industry: Information Technology and Services
- Company size: 201-500 employees
- Product usage: Used other for less than 2 years
- Reviewed: February 2021
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Rather than spend the money at Shopify, you can save a lot and get a great website to sell your online products.

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

When I was looking into e-commerce platforms, a friend of mine recommended 3dcart. I had never heard of them but I'm glad I checked them out. They are located in the US, have great value for money and give control to build a great website.

#### Cons

If you aren't "tech" savvy, the customization is better left to a professional. Other than that, I really like the product offering and enjoy the user interface.

#### Reasons for choosing Shift4Shop

Value for the money and control over customizations.

---

### This was MUCH better when it was 3dcart. It's garbage now, no support, and clunky.

- Overall rating: 2/5
- Reviewer: Kristine L.
- Verified reviewer: Yes
- Industry: Wholesale
- Company size: 2-10 employees
- Product usage: Used daily for more than 2 years
- Reviewed: December 2022
- Review source details: This review was submitted organically. No incentive was offered

I was a 3dcart customer, and the customer service, when they were owners, was very good. They were helpful, responsive, and patient. Shift4Shop who purchased them, is a complete 180 degrees from that. From flippant responses to legitimate questions on chat to ticket responses that take 10-14 days, there is simply NO value for the money. They bought out 3dcart, did nothing to improve anything, increased the price, and cut the customer service aspect of things. It's a shame, it used to be a good option for a small business owner who was willing to take the time to make a great site, for not as much $$ as the big outfits. HERE IS THE KICKER: I opted to leave about 5 months into the prepaid year ($830 or so). After requesting a refund for the remaining months, they denied me, saying "it's been more than 30 days since you purchased so we can't" which is a load of bull. It is a rule THEY made up. This company feels absolutely entitled to an entire year's service without actually providing the service. I was not surprised when I was denied, and it further confirmed that I had indeed made the right choice to leave this abysmal service.

#### Ratings breakdown

- Ease of use: 1/5
- Value for money: 2/5
- Customer support: 1/5
- Functionality: 2/5

#### Pros

What made 3dcart (bought by shift4shop) unique, was that there was a control for even the most minute function, allowing the user to have a tremendous amount of grasp of the overall customer experience. It was confusing at times, but that was offset by the relative ease of obtaining help from technical support when it got difficult.

#### Cons

The CRM is absolutely stupid. I would get an email from a customer, sent to my email address, but in order to reply, I had to log back into the CRM screen. It was highly inconvenient, and I far prefer Shopify's version which pushes my response via email directly to the customer. I can respond in almost real time.

#### Reasons for choosing Shift4Shop

Shift4shop (3dcart) was ok because while it was clunky, the price point wasn't terrible. And customer service was pretty decent. But lately they've decided to up the price, and provide nothing for the increased expense, indeed cutting back on customer service options. I left.

---

### 3dCart does E_commerse BETTER

- Overall rating: 5/5
- Reviewer: Silvanus O.
- Verified reviewer: Yes
- Industry: Dairy
- Company size: 501-1000 employees
- Product usage: Used daily for free trial
- Reviewed: February 2019
- Review source details: This review was submitted organically. No incentive was offered

3dcart is one of its kind, i can always recommend this app to everyone that cares to build an online presence for their business. You will never regret using 3dcart. everything you need to sell online is on 3dcart!

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

using 3dCart you have great opportunity and access to everything you need for creating a complete eCommerce website, online store and blog on a free of charge basis As an aspiring seller, you don't have to own a factory before you can begin selling products online. the dropshipping platform by 3dcart is awesome There is a top notch SEO on 3dcart that helps you optimize your website to be seen by more visitors and consequently convert more of them into paying customers within few minutes you can sign up and set up your account. then begin to customize it with the numerous tools already available on the platform to suite what you have in mind for your business

#### Cons

The liability to be bear by small/upcoming seller using the drop shipping avenue could be more strictly dealt with such that the seller don't have to go through a lot of rigor to settle dispute that has to do wit orders.

---

### Build your Professional Online Store

- Overall rating: 5/5
- Reviewer: Muddassar B.
- Verified reviewer: Yes
- Industry: Apparel & Fashion
- Company size: 10000+ employees
- Product usage: Used daily for less than 12 months
- Reviewed: May 2021
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

I have a very professional experience with 3dcart because I have designed a professional online store using 3dcart. I really love that I can customize my store according to my requirements and it's fully secure.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

3dcart allows you to build your beautiful online store. You can select your choice of payments with real-time shipping. If you want to increase your sales conversions then 3dcart is the best option for you. You can easily manage products, orders, and customers.

#### Cons

I never found any problem with adding the products or managing my dashboard. Everything is easy to learn and use without any kind of issues.

---

### Technical Glitches

- Overall rating: 3/5
- Reviewer: Cindy B.
- Verified reviewer: Yes
- Industry: Arts and Crafts
- Company size: Self-Employed
- Product usage: Used weekly for less than 12 months
- Reviewed: June 2022
- Review source details: This review was submitted organically. No incentive was offered

Not very good. Can't access my store and close it.

#### Ratings breakdown

- Ease of use: 1/5
- Value for money: 1/5
- Customer support: 3/5
- Functionality: 5/5

#### Pros

Shift4shop has a lot of features to customize your store.

#### Cons

I couldn't get back into my store. I contacted customer service several times to reset my password. No success. I'd like to just close it, but they tell me that I have to log in to do that. I've since moved on to Shopify.

#### Reasons for choosing Shift4Shop

It was free on the front end, no monthly subscription fee.

---

### Works well, but feels clunky

- Overall rating: 3/5
- Reviewer: Stan Y.
- Verified reviewer: Yes
- Industry: Publishing
- Company size: 201-500 employees
- Product usage: Used other for more than 2 years
- Reviewed: October 2018
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

I used this for a client who wanted to set up an ecommerce site who had selected it beforehand. It took a while to learn, but it did work well once I dug in and worked my way through the settings, parameters, and various things that needed to be set up and tweaked. Worked when when setting up single products but got harder when trying to upload big batches at once.

#### Ratings breakdown

- Ease of use: 3/5
- Functionality: 3/5

#### Pros

3dCart has a ton of options and themes and flexibility. It offers tools both for the non-coder and the coder and an extensive CMS to cover almost every potential need of the do-it-yourself ecommerce vendor.

#### Cons

There are SO many options that I find it difficult to find the setting I need to adjust or edit. Online or email help is sporadic...but good when you can get it.

---

### Took two years to get ecomm site up and running

- Overall rating: 4/5
- Reviewer: Greg A.
- Verified reviewer: Yes
- Industry: Furniture
- Company size: 11-50 employees
- Product usage: Used daily for less than 2 years
- Reviewed: September 2017
- Review source details: This review was submitted organically. No incentive was offered

For our needs this was the best. None of the big three do absolutely everything. Requires lots of time and repetition to learn all the tricks, this is a deep program, but we have it do a lot and have it very customized.

#### Ratings breakdown

- Ease of use: 3/5
- Value for money: 5/5
- Customer support: 2/5
- Functionality: 4/5

#### Pros

Most everything is customizable if you can figure out how.

#### Cons

You will constantly run into something it doesn't do such as percentage pricing on options, but none of them do it all.

---

### Need to Sell Online? 3D Cart Makes it Happen!

- Overall rating: 5/5
- Reviewer: Ed S.
- Verified reviewer: Yes
- Industry: Retail
- Company size: 2-10 employees
- Product usage: Used daily for less than 2 years
- Reviewed: November 2018
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Overall 3D Cart can take get your retail business online fast and efficiently.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

3D helped us get our online up and running fast. Their system is easy to use and had a great set of features. We literally had our store up and running in just days! When we needed a hand, they were there.

#### Cons

A few more design options would be a great addition.

---

### I use this cart now only by the point of sale

- Overall rating: 5/5
- Reviewer: Carlos Adrián V.
- Verified reviewer: Yes
- Product usage: Used daily for less than 12 months
- Reviewed: January 2018
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 3/5
- Customer support: 2/5
- Functionality: 5/5

#### Pros

The software is good, but it is very difficult to integrate with other tools, I had to use zapier to be able to automate all my processes, but in general it has worked correctly

#### Cons

the addons are very expensive, it is difficult to develop something extra, the support by chat is not live, in reality they generate tickets and take a few hours to answer, you can not use your own SSL, it is necessary to buy one with them

---

### Run as Fast as you can Forest! Run!

- Overall rating: 1/5
- Reviewer: James J.
- Verified reviewer: Yes
- Industry: Health, Wellness and Fitness
- Company size: 2-10 employees
- Product usage: Used daily for less than 2 years
- Reviewed: April 2022
- Review source details: This review was submitted organically. No incentive was offered

We used them for 2 years and had minor problems up until the end. For the last 2 months, customers were unable to checkout, or connect to our payment processor. We put in like 5 hot tickets to get fixed and day after day nothing was fixed and support got ruder and ruder with us! We lost thousands of dollars online with this company and now they are chasing us for renewal payment after I have already closed my store! Simply put, this is bad software with a poor customer care staff!

#### Ratings breakdown

- Ease of use: 3/5
- Value for money: 1/5
- Customer support: 1/5
- Functionality: 1/5

#### Pros

We used them for 2 years and had minor problems up until the end. For the last 2 months, customers were unable to checkout, or connect to our payment processor. We put in like 3 to 5 hot tickets to get fixed and day after day nothing was fixed and support got ruder and ruder with us! We lost thousands of dollars online with this company and now they are chasing us for a renewal payment! Simply put, this is bad software with a poor customer care staff!

#### Cons

Oh, the loss of money and our customers getting turned away online. Measures right up to the lack of response to do anything by the customer care and tech support departments!

#### Reasons for switching to Shift4Shop

Because we were losing hundreds of dollars per day! We worked hard to build our online presence only to be crushed by 2 months of technical issues that were never resolved until I changed platforms! Run away from this company!

---

### 100% Awesome!!!!!

- Overall rating: 5/5
- Reviewer: Kim G.
- Verified reviewer: Yes
- Industry: Apparel & Fashion
- Company size: 2-10 employees
- Product usage: Used daily for less than 6 months
- Reviewed: September 2021
- Review source details: This review was submitted organically. No incentive was offered

I was a little worried since I read some not so great reviews and I read about all the features that could be confusing. WELL.....I have to say that I have had absolutely NO issues what-so-ever. Customer Service has been AMAZING! I can chat with a rep any time day or night and someone ALWAYS answers my crazy questions. There have been 2 times they had to put in a ticket to get something resolved that they could not help me with through the chat, but it always gets done. I even called one day to speak to someone and the lady was so sweet and helpful. I am just blown away! And...wow, this program has so many amazing features. You could not ask for more. Super happy with Shift4Shop right now. I kinda just want to pinch myself and make sure this is for real. I am not a website builder and there are so many features to this, you can get overwhelmed a little.....but customer service through the chat is amazing and I have learned the features and I am enjoying seeing my website come together. GREAT job shift4shop, keep up the great work and keep supporting your customer service people....they are doing an amazing job!!!!

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

What I like most about the software is the fact that there are SO MANY OPTIONS! You can do almost anything with this software. I love the reward points system.....we were using something similar in a facebook group for a group of customers, but of course we had to write it all down and keep track. This program does it for you. AND......I was able to go into the settings and change the "reward points" wording to say "Queen Buck"......OMG.....that just made my day. This software is so customizable. Great job Shift4Shop! You guys ROCK!!!!

#### Cons

I would say the only con.....which is really not the fault of shift4shop, but the user......is there are so many features, you can get a little overwhelmed...but only at first. Once I got the hang of it....wow, it's amazing.

---

### Excellent product

- Overall rating: 5/5
- Reviewer: Robert J.
- Verified reviewer: Yes
- Industry: Retail
- Company size: Self-Employed
- Product usage: Used daily for more than 2 years
- Reviewed: August 2019
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

I have used 3dCart for my online store probably for more than 10 years now, and I have been completely satisfied with their program and with their customer service. Their software is easy to use and easy to learn. I had them set up the program for me when I first began and it is still working smoothly today.

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

ease of use, updates are automatically applied and are not done very often so there is no disruption, excellent service support, flexible program can be easily customized, competitive pricing, excellent tutorials, no coding skill is necessary for use, good communication from the company from

#### Cons

too many options for add ons for similar types of add on modules, a lot of space wasted on the screen (better now with the latest upgrade), finding photos in file manager is difficult

#### Reasons for choosing Shift4Shop

I tried the free trials offered by competing products and found that the 3dCart software was the easiest to use and offered more features for the price than did their competitors

---

### Discontinued Email Support

- Overall rating: 2/5
- Reviewer: Patrick P.
- Verified reviewer: Yes
- Industry: Music
- Company size: 2-10 employees
- Product usage: Used daily for more than 2 years
- Reviewed: May 2022
- Review source details: This review was submitted organically. No incentive was offered

#### Ratings breakdown

- Ease of use: 2/5
- Value for money: 2/5
- Customer support: 1/5
- Functionality: 2/5

#### Cons

Stupidest decision in Cost Cutting these morons ever made by discontinung Smartermail for customers. Now we have to find a 3rd party to get Orders/Communications via email at additional cost. Worse yet the damn HOOPS we have to go thru to set that up with the 3rd Party provider is ridiculous. Sometimes in business "Cutting Costs" is "Cutting Your Own Throat". If we could get off this platform I would do it in a minute and we'll NEVER recommend them to anyone.

---

### Solid Sofware with API Capabilities

- Overall rating: 4/5
- Reviewer: Karolyn S.
- Industry: Information Technology and Services
- Company size: 51-200 employees
- Product usage: Used daily for more than 2 years
- Reviewed: December 2016
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

opportunity to customize is not limited. We've been using 3D cart for about 5 years. I've been mostly happy with how it works. If you have some development background, that helps but is not required. The import/export features and the ability to have control over your site is where they shine. Customer returns are off -- you can return an order easy enough, but if you're returning single line items, it doesn't work -- you have to band-aid that part. Customer service is stellar. For the price, it offers a lot of functionality and opportunity for 3rd party integrations.

#### Cons

the actual back end phone order/customer service/returns etc needs tweaked.

---

### From a blank page to a full site the little home brew store that could!

- Overall rating: 5/5
- Reviewer: Mary A.
- Industry: Retail
- Company size: Self-Employed
- Product usage: Used daily for more than 2 years
- Reviewed: October 2016
- Review source details: This review was submitted organically. No incentive was offered

This was my first experience with a web page. I had to start our on line store. I had little or no experience with this sort of thing. I am proud to say our site is very easy to use. If I have a question or problem Customer Support is right there to help. I would recommend this to any one who needs a on line presents. If I can do you so can you!

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

The choices and ease of use. The little clips that walk me threw something that I am trying to do for the first time.

#### Cons

Not having a little clip in certain sections to walk me threw the first time. Wish you had more options like constant contact for news letters Then I would not need them and would be able to do it all in one spot.

---

### Ease of use

- Overall rating: 5/5
- Reviewer: LORRAINE S.
- Verified reviewer: Yes
- Industry: Arts and Crafts
- Company size: Self-Employed
- Product usage: Used daily for less than 12 months
- Reviewed: August 2019
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Tech support has been very helpful with my Google listing issues and directed me in how to resolve my issues. I was able to work within the software to make the necessary fixes.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

I moved my store from another website host that use a very hard program to use. I found this software very easy to use and navigate. I was able to get my store up and running in a few days.

#### Cons

There is no way to make price adjustments without changing each one individually. It is repetitive and time consuming.

#### Reasons for switching to Shift4Shop

Magento software is very difficult to use and they promised tech support but did not provide it. My site was hacked and they were not interested in updating the software unless I paid a ridiculous amount of money.

---

### Great eCommerce platform

- Overall rating: 5/5
- Reviewer: Lea C.
- Verified reviewer: Yes
- Industry: Retail
- Company size: 11-50 employees
- Product usage: Used daily for more than 2 years
- Reviewed: February 2019
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

#### Ratings breakdown

- Ease of use: 5/5
- Functionality: 5/5

#### Pros

Our store website is built using the 3dCart platform. I really like how it tracks and give your detail information regarding the customers and their purchases. As a store manager you can really use this information.

#### Cons

The customer service chat takes a very long time to get responses at times. I should however mention that their staff is really knowledgeable!

---

### Big Upgrade from Yahoo

- Overall rating: 4/5
- Reviewer: Jim L.
- Industry: Retail
- Company size: 2-10 employees
- Product usage: Used daily for more than 2 years
- Reviewed: October 2016
- Review source details: This review was submitted organically. No incentive was offered

I was searching for a platform that had the bells and whistles which Yahoo merchant solutions missed so badly. I found it with 3d cart. They offer apps and plugins that are optional and paid elsewhere. Also, I have found their method of building options on products to be one of the most simple and time saving of any other platform - and I have used quite a few. Customer service is very responsive. They partner with great providers - i.e. FusionBot search has been wonderful in creating a custom solution for our site. Thanks, 3d cart, for saving me from the exorbitant fees and headaches Yahoo had me experiencing.

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Full solution

#### Cons

hosting resources and bandwidth fees

---

### You will lose money

- Overall rating: 1/5
- Reviewer: April V.
- Verified reviewer: Yes
- Industry: Retail
- Company size: 2-10 employees
- Product usage: Used daily for less than 2 years
- Reviewed: March 2022
- Review source details: This review was submitted organically. No incentive was offered

Not good

#### Ratings breakdown

- Ease of use: 3/5
- Value for money: 3/5
- Customer support: 1/5
- Functionality: 3/5

#### Pros

Once set up its easy to add product if it works correctly

#### Cons

My customers ALWAYS have problems with the payment screen at checkout. I've lost so much money with this account. Customers resort to calling me with their order because 9x out of 10 their is an issue with the site.

#### Reasons for switching to Shift4Shop

Had to due to selling a high risk product

---

### A Shopping Cart Jammed with Features, But a few issues prevented us from staying with them..

- Overall rating: 3/5
- Reviewer: David H.
- Product usage: Used other for less than 2 years
- Reviewed: March 2018
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 3/5
- Customer support: 2/5
- Functionality: 4/5

#### Pros

3dCart has so many features it's awesome. You can tweak every product to have individual options and custom messages etc. It also can handle buy buttons that you can place on other websites. The individual product options were very impressive. The user interface was easy to use. Lots of third part applications are integrated as well.

#### Cons

The stock templates always felt very dated. The layout blocks for new top sellers and new items etc are features that are never used on todays professional websites. The in store search did not work well and the filtering options were extremely limited without an add-on...which was still limited. The Mobile functionality was somewhat broken and people were not able to checkout for a while. The Customer Service wasn't too bad. The Chat was easy to get in touch, but the people on the other side didn't seem to understand their own platform sometimes. The email support was super slow.

---

### 3D cart eCommerce experience

- Overall rating: 5/5
- Reviewer: Jeff R.
- Industry: Retail
- Company size: Self-Employed
- Product usage: Used daily for more than 2 years
- Reviewed: October 2016
- Review source details: This review was submitted organically. No incentive was offered

I have used 3dcart for over three years now and have 3 sites hosted with them. They are sharp on their customer support and the features are abundant. I would recommend them for a start up business or a ongoing business to launch a web site and become part of the eCommerce revolution.

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 4/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

All the features and the reliability of the company.

#### Cons

Pricey on the hosting plan I am on due to traffic but not reflected in my sales.

---

### Great Value & Support

- Overall rating: 5/5
- Reviewer: Joe A.
- Verified reviewer: Yes
- Industry: Retail
- Company size: Self-Employed
- Product usage: Used daily for less than 2 years
- Reviewed: February 2017
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

3dCart is my fourth ecommerce platform, best so far, great features for the money. There are some basic things like better Captcha that are desperately needed, as well as better flexibility on promotions, but they are improving. So far customer support has been outstanding.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

value, features, support

#### Cons

minor things, need better Captcha.

---

### Good for managing small business needs

- Overall rating: 4/5
- Reviewer: Dana W.
- Verified reviewer: Yes
- Product usage: Used daily for less than 2 years
- Reviewed: December 2017
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 4/5
- Customer support: 4/5
- Functionality: 4/5

#### Pros

It's easy to add and edit new products. It's customizable to your needs as a small business which is nice.

#### Cons

It can be a little glitchy here and there. There's a lot of little tricks that could be beneficial to you but aren't apparent on the website.

---

### Good service

- Overall rating: 5/5
- Reviewer: John O.
- Verified reviewer: Yes
- Industry: Gambling & Casinos
- Company size: 51-200 employees
- Product usage: Used daily for free trial
- Reviewed: June 2023
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

#### Ratings breakdown

- Ease of use: 5/5
- Functionality: 5/5

#### Pros

Payout is faster then other soon as a batch out it’s settled faster then others

#### Cons

They don’t do payout same day at all they should

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Shift4Shop Reviews, Pros and Cons - 2026 Software Advice