All Barilliance Reviews
1-18 of 18 Reviews
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Melissa
Verified reviewer
Construction, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Best way to customize your content :)
Thanks to Barilliance we can show personalized content to our users in a easy way!
CONSYou have to be very patience to understand the overall structure of the platform.
Sahil
Retail, 501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
A great product with a great team behind it
The software has full capabilities, we are free to dream up ideas and with the support of the Barilliance team we've always found an appropriate way to complete it. They add capabilities to our core team that would require at least 1 dedicated staff member completing ad-hoc tasks. So to conclude what I like about most about this product is that it is agile and fully capable. The recommendations engine itself has also always shown us revenue and results.
CONSNothing has come up so far, as we have the support of the Barilliance team I can't recall anything I don't like about the software. To get the most out of this software ensure that it has the right access to your codebase and work with the Barilliance team to ensure that it is the optimal setup. You'll get a lot more out of it due to their widgets loading faster and getting more valuable impressions in the user journey.
Reasons for switching to Barilliance
Using out of the box solutions in an e-commerce platform require heavy development which are both costly, time consuming and most importantly missing an AI algorithmic approach to recommendations. There's no comparison between an out of the box solution and Barilliance.
Francisco
Telecommunications, 1,001-5,000 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed December 2019
Basic use of Barilliance
It has many options for use, but because of our type of website we barely use 20%
PROSThe immediacy in the application of the rules
CONSThe available rules do not always adapt to the type of business
Joshua
Retail, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
A Marketers Best Friend
Our organization had an issue with retaining customers and their attention not only when they were on the site, but it was also difficult to win them back to purchases after they had left. The Barilliance tool solves this first and formost. However, as we discovered more in the tool we were excited to use its personalization tool to have different messages for customers, intuitive product recommendations, and abandoned cart emails that kept our branding feel just like our promotional emails. Barialliance has the features and flexibility for our big site. Another daunting task that Barilliance tackled instantly was relevant cross-selling, up-selling, and product recommendations. Each page and visitor would be served with a unique product that was relevant to their browsing experience. This can be a tough task for a very large site with thousands of SKU's.
PROS- Prompt and helpful customer service - Dedicated account manager that always brings new ideas and ways to improve performance - Traffic segmenting tools to help send relevant messages to the right customer - Easy to use platform to make changes to your site on the fly - No coding or technical expertise required
CONS- A bit heavy on the back end code side. Making mobile browsing speed a bit slower for the user - Creative design tools can be bulky and tedious, tech support is always available to help though
Claud
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Brilliant software
My overall experience is great, Not only the software is user friendly, the team behind it is just as good. From time to time, whenever i forgot something or stuck with an issue, the team always steps up and majority of times, even fix the issues for me. Perefect example of customer service done right!!!
PROSEasy to use, very powerfull, the ability to create segments within seconds is just incredible
CONSNothing really. I guess if i have to be picky The fact that they are 10+ hours difference makes the scheduling of meetings a bit hard.
Reason for choosing Barilliance
Easy to use, and great team behind.
Jonathon
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
It just works
We use the recommendation engine both on site and via email. Both have worked very well. We are about to extend this into some cross sell and upsell activations on the cart page and add to cart sections on the site.
PROSWe have tested several solutions similar to Barilliance and while it is not the slickest interface on the back end like others we have tested in the past, Barilliance has proven itself to just work and be reliable and so we continue to partner with its solutions. The customer service at Barilliance is one of the best in the industry. Well done.
CONSProbably just the interface that needs some updating. It has been a while since I have logged in so this may have been updated already.
Reason for choosing Barilliance
Reliability and quality of output from engine
MEIR
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Barilliance
Barilliance is supper easy to install and use. Their support is second to none. Whether you have a question on how to do something or an issue, they are always within a quick email's reach - even on weekends! We've been using Barilliance since 2009. Highly recommended.
CONSI really like Barilliance! I cannot think of anything I don't like.
Mathew
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
So many features! Something for everyone
Overall the team are great with communication and it works well once set up.
PROSI like the fact it is customisable to your businesses individual needs. There are so many features for a company to use as they grow and scale.
CONSSometimes to make small adjustments means a bit of coding/html which is a bit hard when you do not have the skills
Constantino
Consumer Goods, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
ok
ok
PROSReally useful for online sales. You may implement
CONSSome times dificult to use due to technicals
Momen
Verified reviewer
Computer Software, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed September 2022
Barilliance review
Barilliance has really great features and can be customized just to your business needs.
CONSIt really costs a lot per month, also you need some time to understand all the functions and their usage.
Luke
Cosmetics, 1,001-5,000 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Agile, and with tonnes of features
We've used Barilliance technology for Abandon Cart campaigns and also via a partner for Live! social messaging on product pages, and any problems/questions have been answered quickly.
PROSBarilliance enables users to customise their website experiences easily themselves if they need to. But even if you have less experience with HTML/CSS, then their support are great at helping reaching your desired outcome, or can help you with something bespoke.
CONSNothing specifically about Barilliance. It took me a while to get used to creating/editing campaigns but I would say that this is exactly the same for any new SaaS product that any marketer begins using.
Raul
Apparel & Fashion, 10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2019
Nice software
I think that Barilliance help us making bigger our business.
PROSWe can create a huge range of things in order to connect with your customer.
CONSUser interface is not good enough but I think they are working on it.
Eliel
Telecommunications, 10,000+ employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Great way to start customizing
Barilliance gives you the chance to customize according to your own preferences, the possibilities are endless and depend on your own creativity. Of course Barilliance team will give their best practices so you can see your conversion increase from day one.
CONSThe UI from the administrator and also the widgets could be improved.
Rod
Retail, 11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
1
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
It just works!
- Great support - The platform just works, never had any issues!
CONS- User experience - Missing features - website search and smart categories
Viralkumar
Retail, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Absolutely Fantastic Software!
Barilliance is helping us with cart abandonment, product recommendations, live messages and onsite personalisation. After implementing Barilliance on our website, we are seeing big jump on conversion rate and user engagement with our website. Some of the early reports suggests that it's contributing to nearly 20% of our online revenue.
PROSBarillaince offers great suite of functionalities
CONSThere isn't much that you can dislike about it
Fabio
Consumer Goods, 201-500 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Barilliance support and services
Great tool, does the job, easy to deploy, great support, great value for money
PROSTheir support is truly amazing, never let me hanging, are usually super fast in answering and willing to help more than what they are supposed to without charging anything.
CONSThe UX is much better now, but it can still be enhanced
Haley
Retail, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
barilliance feedback
I have had great customer service experience ([SENSITIVE CONTENT HIDDEN] has been excellent) the tool has been very easy to use and I am very impressed with how quickly my problems have been resolved / questions answered.
PROSI like that it's very easy to use, you can copy rules across multiple sites (a real time saver) you can review before putting it live and the customer support team are extremely friendly and quick to come back to any questions you may have
CONSnothing really so far to comment on, I have been very happy with everything so far as a new user of this software
Anonymous
201-500 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2018
Amazing service with a great team!
Barilliance has a really great team that is always willing and eager to help you get the most out of your account. The triggered emails have been a great revenue generator for the company I work for.
CONSUnfortunately you are limited in design capabilities so the triggered emails are a bit simple looking.