--- title: "Cratejoy Software Reviews, Demo & Pricing - 2026" description: "Review of Cratejoy Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/ecommerce/cratejoy-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Subscription Management Software](https://www.softwareadvice.com/accounting/subscription-management-comparison/) / Cratejoy Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/ecommerce/cratejoy-profile/reviews/) # Cratejoy Review From $24.99/month Free trial 1 plan Wondering if Cratejoy is right for your organization? Our Subscription Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview Cratejoy 4.3 [(42)](https://www.softwareadvice.com/ecommerce/cratejoy-profile/reviews/) Pricing Starting at $24.99 flat rate per month ### About Cratejoy Cratejoy is a cloud-based subscription box platform that helps small to midsize businesses manage subscribers. Its key features are demand forecasting, shipment tracking, email marketing, shopping cart and customer account management. Entrepreneurs and merchants can use Cratejoy to handle payments and respond to customer reviews. With the marketplace module, users can list their business and conduct marketing and promotion. Additionally, the platform allows users to design and launch a customized website and track sales. The platform integrates with marketing tools such as MailChimp and LeadDyno and shipping tools such as Pirate Ship, ShipStation and Cartstack. Users can access the backend and use the API to create a suitable business solution. Cratejoy is available on a monthly subscription basis and comes with online support. Do you work for Cratejoy? [Manage this product listing](https://www.g2.com/products/cratejoy/claim_requests/new?auto=true) Wondering if Cratejoy is right for your organization? Our Subscription Management Software selection experts can help you in 15 minutes or less. ## Cratejoy User Interface ## Popular Cratejoy Alternatives Main Product Cratejoy 4.3 [(42)](https://www.softwareadvice.com/ecommerce/cratejoy-profile/reviews/) Ratings Breakdown - 4.45Ease of use - 4.05Value for money - 4.03Customer support - 4.17Functionality Pricing Starting at $24.99 per month Get Price Alternative Product [Shopify](https://www.softwareadvice.com/retail/shopify-profile/) 4.5 [(6716)](https://www.softwareadvice.com/retail/shopify-profile/reviews/) Ratings Breakdown - 4.47Ease of use - 4.29Value for money - 4.35Customer support - 4.43Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [WooCommerce](https://www.softwareadvice.com/inventory-management/woocommerce-profile/) 4.5 [(1053)](https://www.softwareadvice.com/inventory-management/woocommerce-profile/reviews/) Ratings Breakdown - 4.30Ease of use - 4.61Value for money - 3.98Customer support - 4.45Functionality Pricing Available upon request Get Price Alternative Product [Wix](https://www.softwareadvice.com/crm/wix-profile/) 4.4 [(10783)](https://www.softwareadvice.com/crm/wix-profile/reviews/) Ratings Breakdown - 4.46Ease of use - 4.31Value for money - 4.23Customer support - 4.27Functionality Pricing Starting at $17.00 per month Get Price Alternative Product [Squarespace](https://www.softwareadvice.com/publishing-and-subscriptions/squarespace-profile/) 4.6 [(3422)](https://www.softwareadvice.com/publishing-and-subscriptions/squarespace-profile/reviews/) Ratings Breakdown - 4.47Ease of use - 4.31Value for money - 4.37Customer support - 4.31Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [TikTok](https://www.softwareadvice.com/ecommerce/tiktok-profile/) 4.6 [(655)](https://www.softwareadvice.com/ecommerce/tiktok-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.52Value for money - 4.09Customer support - 4.54Functionality Pricing Available upon request Get Price ## Cratejoy Pricing and Plans Starting price: $24.99 per month Free Trial Free Version Cratejoy $24.99 flat rate, per month Plan includes: - 30000+ Unique Views Daily - 4 Million Views Monthly - Customization - Fraud Protection - Supports 138 Currencies Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Cratejoy Features - Popular features found in Subscription Management Discount Management Dunning Management Recurring/Subscription Billing Self Service Portal Subscription Plan Management Usage Tracking/Analytics - More features of Cratejoy API Catalog Management CRM Data Security Email Marketing Inventory Management Kitting Multi-Channel Marketing Order Management Promotions Management Returns Management Reviews Management Shopping Cart Templates Website Management ## Cratejoy User Reviews ## Cratejoy customer ratings - Overall rating: 4.3/5 - Total reviews: 42 ### Rating distribution - 5 stars: 24 reviews (57%) - 4 stars: 11 reviews (26%) - 3 stars: 4 reviews (10%) - 2 stars: 2 reviews (5%) - 1 star: 1 reviews (2%) ### Secondary ratings - Ease of use: 4.5/5 - Value for money: 4.0/5 - Customer support: 4.0/5 - Functionality: 4.2/5 --- ### Love it so much although they definitely take their cut, worth it though! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it's been amazing, love their support and they have definitely fixed earlier bugs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The functionality is perfect for a sub box, plus the exposure you get via the marketplace is unreal! #### Cons They take a huge cut, wish they would adjust their pricing system a bit, but what can you do? They monopolize you a bit --- ### An Overall Satisfying Experience - Overall rating: 5/5 - Reviewer: Lorna H. - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros CrateJoy by far was my first choice for the subscription box e-commerce world, particularly due to its ability to allow for intense customization. I could design my store exactly how I intended to, complete with various color schemes, pictures, and text inserts with fancy fonts. My products were always displayed in their best light and the Marketplace added extra exposure to help build my customer base. Additionally, allowing exposure to each individual shop's social media platforms created an unlimited potential for exposure to customers as well. #### Cons New features can always be added, such as a more efficient way to handle shipments. There are times when the software can be a bit buggy and the shipping labels won't calculate or else are priced expensively in comparison to actually going to the nearest USPS and mailing from there. Also, the display of which shipment labels to print for which shipments (1st, 2nd, 3rd, etc.) could be a bit confusing. I also was not a fan of buying shipping in set increments. More information must be acquired from the customer to prevent fraud, as I lost money in this regard. Additionally, I believe cancelled subscribers should be removed from the database to prevent the customer list from being too bulky. It is also a pain to not be able to edit live product information and instead have to create a new product listing. --- ### Watch Your Back - Overall rating: 3/5 - Reviewer: Linda C. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used monthly for less than 12 months - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered Cratejoy is good at answering your queries quickly, but don't expect the answers you'd like. Unjust feedback is your problem. Cancellation fees are your problem. Anything else you can think of is your problem. Basically you list your crate and then cross your fingers. Because if there is any trouble along the way, you're stuck. Cratejoy will politely tell you how sorry they are, and that's all. Their system of auto-renewal practically begs for an unhappy customer or two along the way. And get this: if you subscribe for 6 months, you are automatically renewed, not on a monthly basis, but for another 6 months. And when you realize this and cancel, you don't get your money back unless you specifically ask for a refund. Cratejoy even encouraged me to keep sending crates to someone who cancelled but failed to ask for a refund. That said, I still use Cratejoy. But beware the many pitfalls. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros You can pick up a lot of customers, and creating crates for sale is loads of fun. #### Cons Many of the features are difficult to understand. My first crate involved a lot of guesswork, not only to create it, but also to manage sales. --- ### Cratejoy has been a true game changer for my subscription box business! - Overall rating: 5/5 - Reviewer: Brandon J. - Industry: Entertainment - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Cratejoy is truly invested in your success. Their Customer Success and Marketing teams are top notch and go above and beyond to help you succeed. In addition, their marketplace is a phenomenal asset. If you're thinking about starting a subscription box, I highly recommend you sign up with Cratejoy! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros As a back end payment processor, Cratejoy is very straightforward and easy to use. Their marketplace is a true asset and worth every penny as well. In addition, their Marketing Team and Customer Success Team truly want to see you succeed. From helping me get started to having my box featured on CNN, they've helped nurture my box's success every step of the way. #### Cons Personally, I dislike Cratejoy's website builder. It lacks features, looks very cookie cutter, and is difficult to customize. I built and run my website with a different platform and have opted to use Cratejoy only for checkout. I also was disappointed with their referral program as it felt pretty bare bones and lacked most features and options. Even with these issues, overall I have found Cratejoy to be an amazing platform to work with. Their teams are wonderful and they're truly invested in your success. While some aspects of the software are far from perfect, overall I believe the pros far outweigh the cons. --- ### All-in-one platform for subscription boxes - Overall rating: 4/5 - Reviewer: Scarlett S. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros One stop shop for everthing you need for a subscription box business including recurring payments, integration with Pirateship for commercial USPS pricing, website templates, etc #### Cons Lacking some website add-on functionality that platforms like Shopify have. They charge transaction fees on top of the payment processor fees. --- ### Misleading fee structure, no accountability - Overall rating: 4/5 - Reviewer: Peter M. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered Cratejoy has been a huge mistake for my company. In the end, after using it for a year I guess we are about break-even on our sales but we are missing 10% of our revenue because I was misled when I signed up for Cratejoy. They offer different fee plans and different subscriptions. At the time, I was led to believe that if we signed up for a subscription, we could avoid paying the absurd 11% fees per transaction through them. I went forward and launched everything and as far as I could tell, I was paying the lower rate because that is what was showing in my Cratejoy admin account. However, I eventually discovered that we had been paying the much higher rate all along. I had to see this in my Stripe account to realize it because absolutely everything else I saw from Cratejoy showed the lower rate. In the end Cratejoy has accepted no accountability for the lost revenue and I intend to stop using them as soon as I can without ruining subscriber relationships. BUYER BEWARE! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Cratejoy is pretty easy to roll out and offers a solid subscription e-commerce service. #### Cons It does not offer robust reporting or integrate with other apps and platforms very well, unless you are a full fledged developer. --- ### Cratejoy makes running my subscription business a breeze! - Overall rating: 5/5 - Reviewer: Katie F. - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Cratejoy's ability to manage dozens to thousands of subscribers plans easily and effectively each month makes running my subscription business a snap. It's super easy to use without any major training and they are constantly adding new features or upgrading existing features to make the software even better. Their customer service department is pretty responsive and available should you have any issues or questions. I can't imagine running a subscription-based business without Cratejoy. #### Cons Cratejoy could be expanded upon to feature more reporting and accounting features. It does currently need to run concurrently with an accounting software which is an additional cost. --- ### Cratejoy is the only platform I would run a subscription box company with. - Overall rating: 5/5 - Reviewer: Chris G. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to setup, use and manage. It's the only platform that allows me to ship a progressive sequence of boxes. The marketplace also brings a lot of leads to the site. #### Cons The platform is definitely missing a few features. For example, there are no multiple shipping options for the customer, blog integration, and there are some limitations with web development/integration. --- ### I want to love it but I spend more time battling with the backend and with customer support... - Overall rating: 4/5 - Reviewer: Katie M. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great to have recurring income ! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros For the customer side, it works great. It's easy for them to use. Payment system works great. The designs they provide look great. At the begging when I first started two years ago, the tech support was super helpful. #### Cons Customer service was great two years ago, now it has gotten worse and slower. I was told I need to hire a developer to install an email capturing popup on the main page. A site shouldn't be that difficult to use. The backend could be a lot easier to use. I tried to upgrade to one of their new designs so I could take advantage of their new upsell functionality and my website broke and I had to revert back to the old design in order to get it working again. --- ### Cratejoy Brings Great Joy! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Cratejoy is an excellent platform for smaller, startups to put their subscription service out there and equally compete with other services. Cratejoys interface, both for the users and for the companies, is very friendly and makes it easy for companies to make sleek looking pages promoting their subscriptions. #### Cons The downside to Cratejoy is that you not only pay a monthly fee but you also pay a fee for each sale. --- Showing 1 - 10 of 42 Reviews [See All Reviews](https://www.softwareadvice.com/ecommerce/cratejoy-profile/reviews/) ## Cratejoy Popular Comparisons [Shopify vs Cratejoy](https://www.softwareadvice.com/ecommerce/cratejoy-profile/vs/shopify/)[WooCommerce vs Cratejoy](https://www.softwareadvice.com/ecommerce/cratejoy-profile/vs/woocommerce/)[Wix vs Cratejoy](https://www.softwareadvice.com/ecommerce/cratejoy-profile/vs/wix/) ## Other Top Recommended Subscription Management Software [Sage Intacct](https://www.softwareadvice.com/accounting/intacct-accounting-profile/) **4.3** (716) Recently recommended **274** times [Odoo](https://www.softwareadvice.com/crm/odoo-profile/) **4.2** (1331) Recently recommended **4** times [SuiteDash](https://www.softwareadvice.com/project-management/suitedash-profile/) **4.8** (633) Recently recommended **0** times [Agiled](https://www.softwareadvice.com/project-management/agiled-profile/) **4.7** (350) Recently recommended **0** times Stuck Between Options? 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