About Cratejoy

Cratejoy is a cloud-based subscription box platform that helps small to midsize businesses manage subscribers. Its key features are demand forecasting, shipment tracking, email marketing, shopping cart and customer account management.

Entrepreneurs and merchants can use Cratejoy to handle payments and respond to customer reviews. With the marketplace module, users can list their business and conduct marketing and promotion. Additionally, the platform allows users to design and launch a customized website and track sales.

The platform integrates with marketing tools such as  MailChimp and LeadDyno and shipping tools such as Pirate Ship, ShipStation and Cartstack. Users can access the backend and use the API to create a suitable business solution.<...


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Supported Operating System(s):

Web browser (OS agnostic)

37 Reviews of Cratejoy

Average User Ratings

Overall

4.41 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(22)

22

4 stars

(11)

11

3 stars

(2)

2

2 stars

(1)

1

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 37 results

March 2018

Mark from Anime Bento

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Cratejoy has helped my business by providing a backend that I never have to worry about.

Comprehensive sales platform with a lot of options.

Pros

Easy to use with a great interface. The growing features help streamline my business so I don't have to worry about my customers.

Cons

Customizing can be difficult if your business is not the same as others. Reports are pretty generic.

March 2018

Lorna from Jade Canopy, LLC

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

March 2018

An Overall Satisfying Experience

Pros

CrateJoy by far was my first choice for the subscription box e-commerce world, particularly due to its ability to allow for intense customization. I could design my store exactly how I intended to, complete with various color schemes, pictures, and text inserts with fancy fonts. My products were always displayed in their best light and the Marketplace added extra exposure to help build my customer base. Additionally, allowing exposure to each individual shop's social media platforms created an unlimited potential for exposure to customers as well.

Cons

New features can always be added, such as a more efficient way to handle shipments. There are times when the software can be a bit buggy and the shipping labels won't calculate or else are priced expensively in comparison to actually going to the nearest USPS and mailing from there. Also, the display of which shipment labels to print for which shipments (1st, 2nd, 3rd, etc.) could be a bit confusing. I also was not a fan of buying shipping in set increments. More information must be acquired from the customer to prevent fraud, as I lost money in this regard. Additionally, I believe cancelled subscribers should be removed from the database to prevent the customer list from being too bulky. It is also a pain to not be able to edit live product information and instead have to create a new product listing.

August 2020

Peter from Guitar Crate

Company Size: 2-10 employees

Industry: Retail

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

1.0

Customer support

3.0

Functionality

4.0

August 2020

Misleading fee structure, no accountability

Cratejoy has been a huge mistake for my company. In the end, after using it for a year I guess we are about break-even on our sales but we are missing 10% of our revenue because I was misled when I signed up for Cratejoy. They offer different fee plans and different subscriptions. At the time, I was led to believe that if we signed up for a subscription, we could avoid paying the absurd 11% fees per transaction through them. I went forward and launched everything and as far as I could tell, I was paying the lower rate because that is what was showing in my Cratejoy admin account. However, I eventually discovered that we had been paying the much higher rate all along. I had to see this in my Stripe account to realize it because absolutely everything else I saw from Cratejoy showed the lower rate. In the end Cratejoy has accepted no accountability for the lost revenue and I intend to stop using them as soon as I can without ruining subscriber relationships. BUYER BEWARE!

Pros

Cratejoy is pretty easy to roll out and offers a solid subscription e-commerce service.

Cons

It does not offer robust reporting or integrate with other apps and platforms very well, unless you are a full fledged developer.

March 2018

Charlotte from Illumination Business Club

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

March 2018

It's a brilliant piece of software and does things it would take me months to piece together.

Pros

You can pretty much set it up and leave it which leaves me plenty of time to get on with all the other stuff in the business.

Cons

Would really like a built in blog feature it's a pain having to gave it somewhere else and link it together.

July 2019

Anonymous

Verified Reviewer

Company Size: 1 employee

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

July 2019

Best for newbies - bad for large shops

Pros

CrateJoy is tremendously easy to use and offers a great all in one solution for starting a subscription box company quickly and easily. You don't need to know much about websites to set things up properly. Reports are useful and you have a lot of options and abilities in managing subscriptions and shipments.

Cons

Fees are quite high if you list your company on their marketplace. You're charged 11.25% of EVERY purchase made on a subscription started through their marketplace, not just one time. If you use the built in WYSIWYG builder, the sites all pretty much look the same - not a lot of templates available.