About Cratejoy

Cratejoy is a cloud-based subscription box platform that helps small to midsize businesses manage subscribers. Its key features are demand forecasting, shipment tracking, email marketing, shopping cart and customer account management.

Entrepreneurs and merchants can use Cratejoy to handle payments and respond to customer reviews. With the marketplace module, users can list their business and conduct marketing and promotion. Additionally, the platform allows users to design and launch a customized website and track sales.

The platform integrates with marketing tools such as MailChimp and LeadDyno and shipping tools such as Pirate Ship, ShipStation and Cartstack. Users can access the backend and use the API to create a sui...


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Supported Operating System(s):

Web browser (OS agnostic)

38 Reviews of Cratejoy

Average User Ratings

Overall

4.41 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(22)

22

4 stars

(11)

11

3 stars

(2)

2

2 stars

(1)

1

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 38 results

March 2018

User Profile Picture

Mark from Anime Bento

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Cratejoy has helped my business by providing a backend that I never have to worry about.

Comprehensive sales platform with a lot of options.

Pros

Easy to use with a great interface. The growing features help streamline my business so I don't have to worry about my customers.

Cons

Customizing can be difficult if your business is not the same as others. Reports are pretty generic.

March 2018

Lorna from Jade Canopy, LLC

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

March 2018

An Overall Satisfying Experience

Pros

CrateJoy by far was my first choice for the subscription box e-commerce world, particularly due to its ability to allow for intense customization. I could design my store exactly how I intended to, complete with various color schemes, pictures, and text inserts with fancy fonts. My products were always displayed in their best light and the Marketplace added extra exposure to help build my customer base. Additionally, allowing exposure to each individual shop's social media platforms created an unlimited potential for exposure to customers as well.

Cons

New features can always be added, such as a more efficient way to handle shipments. There are times when the software can be a bit buggy and the shipping labels won't calculate or else are priced expensively in comparison to actually going to the nearest USPS and mailing from there. Also, the display of which shipment labels to print for which shipments (1st, 2nd, 3rd, etc.) could be a bit confusing. I also was not a fan of buying shipping in set increments. More information must be acquired from the customer to prevent fraud, as I lost money in this regard. Additionally, I believe cancelled subscribers should be removed from the database to prevent the customer list from being too bulky. It is also a pain to not be able to edit live product information and instead have to create a new product listing.

March 2018

User Profile Picture

Charlotte from Illumination Business Club

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

March 2018

It's a brilliant piece of software and does things it would take me months to piece together.

Pros

You can pretty much set it up and leave it which leaves me plenty of time to get on with all the other stuff in the business.

Cons

Would really like a built in blog feature it's a pain having to gave it somewhere else and link it together.

July 2019

Anonymous

Verified Reviewer

Company Size: 1 employee

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

July 2019

Best for newbies - bad for large shops

Pros

CrateJoy is tremendously easy to use and offers a great all in one solution for starting a subscription box company quickly and easily. You don't need to know much about websites to set things up properly. Reports are useful and you have a lot of options and abilities in managing subscriptions and shipments.

Cons

Fees are quite high if you list your company on their marketplace. You're charged 11.25% of EVERY purchase made on a subscription started through their marketplace, not just one time. If you use the built in WYSIWYG builder, the sites all pretty much look the same - not a lot of templates available.

June 2018

Brandon from Sleuth Kings

Company Size: 1 employee

Industry: Entertainment

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2018

Cratejoy has been a true game changer for my subscription box business!

Cratejoy is truly invested in your success. Their Customer Success and Marketing teams are top notch and go above and beyond to help you succeed. In addition, their marketplace is a phenomenal asset. If you're thinking about starting a subscription box, I highly recommend you sign up with Cratejoy!

Pros

As a back end payment processor, Cratejoy is very straightforward and easy to use. Their marketplace is a true asset and worth every penny as well. In addition, their Marketing Team and Customer Success Team truly want to see you succeed. From helping me get started to having my box featured on CNN, they've helped nurture my box's success every step of the way.

Cons

Personally, I dislike Cratejoy's website builder. It lacks features, looks very cookie cutter, and is difficult to customize. I built and run my website with a different platform and have opted to use Cratejoy only for checkout. I also was disappointed with their referral program as it felt pretty bare bones and lacked most features and options. Even with these issues, overall I have found Cratejoy to be an amazing platform to work with. Their teams are wonderful and they're truly invested in your success. While some aspects of the software are far from perfect, overall I believe the pros far outweigh the cons.